Canon Pixma Mp550 User Guide

Advanced Guide > Troubleshooting > Problems with Scanning > Error Message Appears and the ScanGear (Scanner
Driver) Screen Does Not Appear
Error Message Appears and the ScanGear (Scanner Driver)
Screen Does Not Appear
Check 1: Make sure that the machine is turned on. 
Check 2: Connect the USB cable to a different USB port on the computer.
Check 3: If the USB cable is connected to a hub, re move it from the hub
and connect it to a USB port on the computer. 
Check 4: Make sure that the MP Drivers is...

Advanced Guide > Troubleshooting > Problems with Scanning > Scan Quality (Image Displayed on the Monitor) Is Poor
Scan Quality (Image Displayed on the Monitor) Is Po or
Check 1: Increase the scanning resolution.
Resolution
Check 2: Set the scale to 100%.
Some applications do not display images clearly if the image is too small.
Check 3: If moire (stripe pattern) appears, take th e following measures and
scan again.
On the Basic Mode tab of ScanGear (scanner driver),  select Magazine(Color) in Select...

Advanced Guide > Troubleshooting > Problems with Scanning > Scanned Image Is Surrounded by Extra W hite Areas
Scanned Image Is Surrounded by Extra White Areas
Check: Specify the scan area. 
Click 
 (Auto Crop) in ScanGear (scanner driver) to automatically display the cropping frame (scan
area) according to the document size. You can also  manually specify the scan area, for example when
there are white margins along the document or when  you want to create custom cropping frames.
Adjusting Cropping...

Advanced Guide > Troubleshooting > Problems with Scanning > Cannot Scan Multiple Documents at One Time
Cannot Scan Multiple Documents at One Time
Check 1: Make sure that the documents are placed correctly on the Platen.
Placing Documents
Check 2: Scan each item individually.
Some applications do not support multiple image scanning.
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Cannot Scan Multiple Documents at One Time
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Advanced Guide > Troubleshooting > Problems with Scanning > Cannot Scan Properly in Auto Scan Mode
Cannot Scan Properly in Auto Scan Mode
Check 1: Make sure that the documents are placed correctly on the Platen.
Placing Documents
Check 2: Multiple image scanning may not be support ed.
Some applications do not support multiple image scanning . In that case, scan each item individually.
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Cannot Scan Properly in Auto Scan Mode
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Advanced Guide > Troubleshooting > Problems with Scanning > Slow Scanning Speed
Slow Scanning Speed
Check 1: To view the image on a monitor, set the output resolution to
around 150 dpi. To print, set it to around 300 dpi.
Resolution
Check 2: Set Fading Correction, Grain Correction, e tc. to None.
Image Settings
Check 3: In MP Navigator EX, deselect the Correct s lanted document
checkbox and scan again.
Scan Settings Dialog Box
Check 4: In MP Navigator EX, deselect the Detect th e orientation of text...

Advanced Guide > Troubleshooting > Problems with Scanning > There is not enough memory. Message Is Displayed
There is not enough memory. Message Is Displayed
Check 1: Exit other applications and try again. 
Check 2: Reduce the resolution or output size and s can again.
Resolution
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There is not enough memory. Message Is Displayed
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Advanced Guide > Troubleshooting > Problems with Scanning > Computer Stops Operating during Scanning
Computer Stops Operating during Scanning
Check 1: Restart the computer, reduce the output resolution in ScanGear
(scanner driver) and scan again. 
Check 2: Delete unnecessary files to obtain suffici ent free hard disk space,
then scan again. 
Error message may appear if there is not enough hard d isk space to scan and save, when the image
size is too large (such as when scanning a large document a t high...

Advanced Guide > Troubleshooting > Problems with Scanning > Scanner Does Not W ork After Upgrading W indows
Scanner Does Not Work After Upgrading Windows
Check: Disconnect the machine from the computer, then uninstall and
reinstall the MP Drivers and MP Navigator EX.
Step 1: Uninstall the MP Drivers. 
See 
Deleting the Unnecessary MP Drivers for details.
Step 2: Uninstall MP Navigator EX.
1.From the Start menu, select (All) Programs > Canon Uti lities > MP Navigator EX 3.0 > MP
Navigator EX Uninstall....

Advanced Guide > Troubleshooting > Software Problems
Software Problems
E-mail Software Program You W ant to Use Does Not Appear in the Screen for Selecting an E-mail
Software Program
Scanned Image Is Printed Enlarged (Reduced)
Scanned Image Is Enlarged (Reduced) on the Computer  Monitor
Scanned Image Does Not Open
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Software Problems
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