Canon Pixma Mp160 User Guide

							Chapter 10 99Troubleshooting
Cannot Connect To PC Properly
„Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
You have a defective Setup 
CD-ROM.If you have a defective Setup CD-ROM, please consult your sales or service 
representative.
Make sure the CD-ROM is readable from Windows Explorer.
Reconfirm that the CD-ROM icon is displayed when you insert the CD-ROM.
Installation procedure not 
followed correctly.Follow the Easy Setup Instructions packaged with your machine for proper MP 
Driver installation.
If the MP Driver was not installed correctly, uninstall the MP Driver, and restart 
your computer. Try to reinstall the MP Driver.
If the installer was forced to be terminated due to an error, Windows may be 
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the MP Driver.
CauseAction
Your environment is not 
fully compatible with USB 
2.0.If your environment is not fully compatible with USB 2.0, the machine will operate 
at a lower speed provided under USB 1.1. In this case, the machine operates 
properly but printing speed may slow down due to communication speed.
Check the following to ensure that your Computer environment supports USB 2.0 
Hi-Speed connection.
zThe USB port on your Computer supports USB 2.0 Hi-Speed connection.
zBoth the USB cable and USB hub support USB 2.0 Hi-Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use 
the cable no longer than 3 meters.
zYour Computer supports the USB 2.0 Hi-Speed connection.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your 
Computer.
zThe USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your 
Computer.
CauseAction
 
						

							100Chapter 10Troubleshooting
„When You Connect To A Computer Running Windows XP, The Screen 
Shows The Warning Message “High-SPEED USB Device Plugged Into 
Non-High-SPEED USB Hub”
Problems With Scanning
„Scanner Wont Work
„ScanGear Wont Start
CauseAction
You connect to a computer 
that does not support USB 
2.0 Hi-Speed.Your environment is not fully compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 9 9.
CauseAction
Machine is not identified. Restart the computer. It may solve the problem. Then confirm that the machine is 
identified.
CauseAction
Scanner driver (ScanGear) 
is not installed.Set the “Setup CD-ROM” in your computer and install ScanGear.
Machine may not be 
selected. Select your machine following the directions in Scanning with ScanGear in 
Initiating a Scan.
The Feature of the 
application program does 
not support calling up 
ScanGear.Start ScanGear from within a TWAIN compatible program. 
An error message appears 
and the ScanGear window 
fails to appear.zReattaching the USB cable. Only use a certified USB 2.0 Hi-Speed cable.
zAttach the USB cable to a different USB port on the computer itself (not a hub).
zIf a USB hub is used for the connection, do not use it. Attach the cable to a USB 
port on the computer itself (not the hub).
zThe machine may not be selected. Select your machine following the directions 
in Scanning with ScanGear in Initiating a Scan.
zBe sure to start ScanGear from within a TWAIN compatible program.
 
						

							Chapter 10 101Troubleshooting
„Computer Stops Operating During Scanning
„Scan Quality Is Poor (Poor Image Displayed On The Monitor)
CauseAction
Output Resolution set too 
high.Reboot the computer, lower the Output Resolution and rescan. (See the Scanning 
Guide)
Insufficient hard disk space.
zWhen scanning large originals at a high resolution, an error may occur if there 
is insufficient hard disk space. Check that the hard disk has sufficient free 
space, and rescan.
zWhen scanning large originals at a high resolution, the progress bar may stay 
at 0% depending on your computer. Set a smaller scanning area or a lower 
resolution, and rescan.
Multiple devices connected 
to the USB port.Disconnect all other devices but the machine from the port.
CauseAction
Incorrect scan settings.  Rescan with adjusted settings. (See the Scanning Guide)
Specification of the 
application program.Some application program does not display the image clearly if the image is too 
small. Set the view mode to 100%.
Moiré appears.  Select [Magazine (Color)] for Select Source in the Simple Mode or turn on the 
[Descreen] option in the Advanced Mode of ScanGear. Turn off the [Unsharp Mask] 
function if the moiré effect is still too strong even when the Descreen option is on. 
(See the Scanning Guide)
Inappropriate display 
settings. 
Set your display settings on your computer to Medium (16 bit) or higher.
In the [System Preferences] dialog, click the [Displays] icon and select the 
[Display] tab. Set the [Colors] list box to [Thousands] or a higher setting.
Dirty Platen Glass or 
Document Cover.Clean the Platen Glass or the Document Cover of the machine, taking special care 
not to press strongly on the Platen Glass.
The status of the original is 
poor.Scan with certain functions such as [Reduce Dust and Scratches], [Fading 
Correction] or [Grain Correction] in the Image Settings section of the Advanced 
Mode of ScanGear.
NoteIf a print out of an image does not appear satisfactory or the same as what you see 
on the monitor, you may need to change the machines settings, or the machine 
itself may have engaged in problems.
The color of a preview 
image or a scanned image is 
different from the original 
when scanning an image 
with a plain background like 
the blue sky.Set [Auto Tone] to [OFF] in ScanGear, and rescan.
For details, refer to the Scanning Guide.
 
						

							102Chapter 10Troubleshooting
„Parts Of Image Missing Or Surrounded By Extra White Areas
„Trouble scanning with Multi-Scan or Multi-Crop function
„Slow Scanning Speed
CauseAction
Scan area was specified 
larger than the original.Specify the scan area appropriately.
If you click the Auto crop button of the ScanGear, the scan area is adjusted 
automatically to match the size of the original. When scanning an original 
surrounded by white borders such as a photo print, of if you otherwise want to 
specify a custom scan area, specify the scan area manually. Refer to the Scanning 
Guide for details on manual scan area specification.
CauseAction
The original is positioned 
outside the supported area.Check the position of the original on the Platen Glass. Observe the following when 
using the Multi-Scan or Multi-crop function.
zUp to 10 originals can be set at once.
zThere should be a gap of at least 0.4 / 10 mm between the edge of the Platen 
Glass and originals.
zLeave at least 0.4 / 10 mm between the originals.
zIf an original is slightly crooked on the Platen Glass within 10 degrees of true-
the image will be automatically straightened.
zOriginals that are irregularly shaped, close-cropped photos or smaller than 1.2 
/ 30 mm cannot be detected correctly.
Error arising from 
application software 
specifications.Some application softwares do not support multiple image scanning. Scan each 
item individually without using the Multi-Scan or Multi-Crop function.
CauseAction
Resolution is set higher 
than necessary.To view the image on a monitor, set the Output resolution to 75 dpi. To print, set 
the Output resolution to a value such as 300 dpi.
The descreen function is on. Turn the [Descreen] function off. (See the Scanning Guide)
 
						

							Chapter 10 103Troubleshooting
„“There Is Not Enough Memory.” Message Is Displayed
„Scanned Image Is Not Displayed Properly
„Trouble scanning with MP Navigator
An Error Message Appears On The Screen
„Service Error 5100 is Displayed
CauseAction
There is not enough 
memory to continue 
scanning.Exit any application that are running, and try to run this program again.
CauseAction
Scanned image prints out 
enlarged (reduced).Set the printing size in the application program.
Example: ArcSoft PhotoStudio
1. With the image in the selected state, click the [File] menu and select [Print].
2. Move the print size slider left or right in the Print dialog to adjust the printing 
size. The preview image to the left will change size accordingly.
Scanned image enlarged 
(reduced) on the computer 
monitor.zChange the display setting in the application software.
zIt may not be possible to reduce the size of images opened in the Paint or 
Imaging programs. Open the image in an application program supplied with the 
machine instead. See the on-screen manuals for each application program for 
the detailed procedures.
zChange the resolution setting in the scanner driver and rescan. The higher the 
resolution, the larger the resulting image will be.
zSome application programs do not display clear images at small image display 
settings. Set the scale to 100%.
Scanned image wont open. The file name extension is not supported by the application program. Rescan the 
image using an application program, such as ArcSoft PhotoStudio, and change 
the file name extension when saving the image. See the on-screen manuals for 
each application program for the detailed procedures.
CauseAction
The original may not be 
scanned correctly when 
[Document Size] is set to 
[Auto Detect].Set the [Document Size] to the actual size of the original, and scan it again. If the 
size you need cannot be set, scan to a larger size and trim it. For more information, 
refer to the Scanning Guide.
CauseAction
Movement of the FINE 
Cartridge Holder is blocked.Clear the paper jam or foreign object that is preventing the FINE Cartridge Holder 
from moving, cancel printing from your computer, then turn OFF the machine and 
turn it back ON again.
 
						

							104Chapter 10Troubleshooting
„Writing Error/Output Error/Communication Error
CauseAction
Machine is not ready. Ensure that the ON/OFF lamp on the Operation Panel is on.
If the lamp on the Operation Panel is off, turn the machine ON.
If the Alarm lamp is on, an error may occur in the machine. For details on how to 
resolve the error, refer to “An Error Message Is Displayed On The LCD/LED” on 
page 8 6.
Paper is not loaded. Load paper and press [OK].
If this error (Paper is not loaded) is ignored for a certain period of time, an 
additional message may be displayed.
Printer port setting does not 
match the interface 
connected to the machine.Check the printer port settings.
1. Click [Start] and select [Control Panel], [Printers and Other Hardware], and then 
[Printers and Faxes].
For non-Windows XP, click [Start], select [Settings], and then [Printers].
2. Select the icon of your machine.
3. Open the [File] menu and select [Properties].
4. Click the [Ports] tab (or the [Details] tab) to confirm the port settings.
A USB port is selected if either USBnnn (Canon MP180/MP160) or MPUSBPRNnn 
(Canon MP180/MP160) (where n is a number) is indicated.
If the port setting is not correct, change the port setting according to the interface 
you are using on the [Ports] tab (or the [Details] tab), or reinstall the MP Driver.
Machine is not properly 
connected.Ensure that the USB cable is securely connected to the computer.
zDisconnect the machine and reconnect it directly to the computer and try 
printing again. If successful, the problem may have been with the device.
zThere could also be a problem with the cable(s). Replace the cable(s) and try 
printing again.
MP Driver is not installed 
properly.Uninstall then reinstall the MP Driver.
1. Click [Start], and select [All Programs] (or [Programs]), the name of your 
machine, and [Uninstall].
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Easy Setup Instructions and reinstall the 
MP Driver.
 
						

							Chapter 10 105Troubleshooting
„Error No.: 300 Is Displayed
„Error No.: 1700/1710 Is Displayed
„Error No.: 2001 Is Displayed
CauseAction
The machine is not ready. Ensure that the ON/OFF lamp on the Operation Panel is on.
If the lamp on the Operation Panel is off, turn the machine ON.
If the Alarm lamp is on, an error may occur in the machine. For details on how to 
resolve the error, refer to “An Error Message Is Displayed On The LCD/LED” on 
page 8 6.
Machine is not properly 
connected.Ensure that the USB cable is securely connected to the computer.
zIf using a switching hub or other device, disconnect the machine and reconnect 
it directly to the computer and try printing again. If successful, the problem may 
have been with the device.
zThere could also be a problem with the cable(s). Replace the cable(s) and try 
printing again.
Machine you want to use is 
not selected on the [Printer] 
popup menu on the [Print] 
dialog box.Select your machine on the [Printer] pop-up menu on the [Print] dialog box.
If your machine does not appear on the [Printer] pop-up menu, add the Machine 
following the procedures described in the Easy Setup Instructions.
CauseAction
The ink absorber is almost 
full.Ink used for cleaning is absorbed in a ink absorber placed in the machine.
Press [OK] to cancel the error so that you can continue printing. Once the ink 
absorber becomes completely full, printing cannot be done until the ink absorber 
is replaced.
Canon recommends to contact a Canon service representative as soon as 
possible.
CauseAction
A specified period of time 
has elapsed without 
receiving a response from 
the digital camera. /The 
digital camera or digital 
video camcorder connected 
is not compatible with this 
machine.Disconnect the camera cable and reconnect the cable.
Depending on the model or brand of your device, you may have to select a print 
mode compliant with PictBridge before connecting the device.
You may also have to turn ON the device or select Play mode manually after 
connecting the device to the machine. Perform necessary operations according to 
the instruction manual supplied with your device.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this machine. Use a 
digital cameras or digital video camcorder compatible with this machine.
 
						

							106Chapter 10Troubleshooting
For Windows Users
CauseAction
The [Instructions] button is 
not displayed on the printer 
driver screen.The [Instructions] button on the printer driver screen is not displayed if the On-
screen Manual is not installed. Set the Setup CD-ROM in your computer and install 
the On-screen Manual.
The [Instructions] button is displayed only on [Main] and [Maintenance] tabs.
The Scanning Guide cannot 
be displayed.The [?] button for displaying the scanner driver operating instruction is grayed out 
when the on-screen manuals (instruction manuals) are not installed. Set the Setup 
CD-ROM in your computer and install the On-screen Manual.
 
						

							Chapter 10 107Troubleshooting
If You Cannot Solve The Problem
If you cannot solve the problem with any of the workarounds in this chapter, please contact the seller 
of the machine or a Canon service representative.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Before contacting a Canon service representative, confirm the following:
zProduct name: PIXMA MP180/MP160
zSerial number: written on label at rear of machine
zDetails of the problem
zWhat you tried to solve the problem, and what happened
CautionAttempts by customers to repair or take apart the machine will invalidate any 
warranty regardless of whether the warranty has expired.
NoteIf the machine emits any unusual sound, smoke, or odor, turn it OFF 
immediately. Unplug the power cord from the outlet and contact the seller or a 
Canon service representative. Never attempt to repair or disassemble the 
machine yourself.
 
						

							Chapter 11
108Chapter 11Appendix
Appendix
Printing Area
To ensure the best print quality, the machine has been set to allow for a margin along each edge of 
the media. However, the actual printable area is the entire area on a media without these margins. 
By selecting Borderless Printing*, printing with no margins is possible.
* This is available in A4/Letter, 4 x 6 /101.6 x 152.4 mm, 4 x 8 /101.6 x 203.2 mm, 5 x 7/127.0 x 
177.8 mm and Credit Card paper sizes (MP180).
See “A4, B5, A5, 4 x 6, 4 x 8, 5 x 7, Credit Card” on page 109.
See “Letter, Legal” on page 110.
See “Envelopes” on page 110. Recommended printing 
area:Canon recommends that you print within this area. ( )
Printable area: The area where it is possible to print. However, printing in this area can 
adversely affect the print quality or the paper feed precision. ( )