Canon Pixma Mp160 User Guide

							Chapter 10 89Troubleshooting
Ink Does Not Come Out/Printing Is Blurred/Colors 
Are Wrong/White Streaks/Straight Lines Are 
Misaligned/Cannot Print To End Of Job
CauseAction
FINE Cartridge is empty. Replace the FINE Cartridge, and close the Scanning Unit.
If printing is not finished yet, just press [OK] (MP180) / [Black] or [Color] 
(MP160) on the machine to continue printing in the “no ink” state. Replace 
the FINE Cartridge with a new one as soon as possible after printing has 
finished. The machine may be damaged if printing is continued under the 
ink out condition. See “Replacing A FINE Cartridge” on page 67.
FINE Cartridge is not installed 
correctly.Open the Scanning Unit and make sure that the correct FINE Cartridge is 
inserted in each position. See “Replacing A FINE Cartridge” on page 67.
Incorrect paper type. When printing directly from a digital camera, on the Operation Panel, 
confirm that the  (MP180) / paper type (MP160) selected 
matches the paper loaded.
When printing from a computer, check the following.
On the [Main] tab of the printer driver, ensure that the [Media Type] 
selected matches the paper loaded.
In the [Print] dialog box of the printer driver, select [Quality & Media] from 
the pop-up menu, and then ensure that the [Media Type] selected matches 
the paper loaded.
FINE Cartridge nozzles clogged or 
shifted.Print the nozzle check pattern to check for uneven ink output.
See “Printing The Nozzle Check Pattern” on page 76.
zink supply is uneven.
See “FINE Cartridge Cleaning” on page 78.
See “FINE Cartridge Deep Cleaning” on page 78.
zIf straight lines are shifted.
See “Aligning The FINE Cartridge” on page 79.
Print Quality is not set properly. Be sure to set the [Print Quality] setting to [High] in Windows, or [Fine] in 
Macintosh.
1. Open the printer properties dialog box.
2. On the [Main] tab, click [High] for the [Print Quality] setting.
When you cannot choose the [High] setting or when the print quality does 
not improve, select [Custom], click [Set] and then adjust the Quality bar 
for higher print quality.
1. Open the [Print] dialog box.
2. Select [Quality & Media] from the pop-up menu and then click [Detailed 
Setting].
3. Drag the [Print Quality] slide bar to the [Fine] end.
Media not loaded printside up. Check that your paper is loaded with the correct print side facing up.
The paper stack exceeds the 
capacity of the Auto Sheet Feeder.If the paper stack exceeds the Load Limit Mark, or exceeds the capacity of 
the Auto Sheet Feeder, reduce the amount of paper. See “Recommended 
Paper” on page 17.
 
						

							90Chapter 10Troubleshooting
There is some foreign matter in the 
Auto Sheet Feeder.Check and remove any foreign matter.
The Paper Output Tray is closed. Open the Paper Output Tray.
Unnecessary print jobs are queued./
Computer problems.Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor 
in Windows or [Printer Setup Utility] (or [Print Center]) in Macintosh for 
the deletion.
1. Open the printer properties dialog box.
2. Click the [Maintenance] tab and then click [View Printer Status].
3. Click [Display Print Queue].
4. Select [Cancel All Documents] in the [Printer] menu.
NoteIn Windows XP or Windows 2000, the print jobs may not be selected.
5. When the confirmation message is displayed, click [Yes]. 
The print job is deleted.
NoteIn Windows Me or Windows 98, click to select an undesired document and 
select [Purge Print Documents] in the [Printer] menu.
1. Select [Utilities] from the [Go] menu.
2. Double-click the [Printer Setup Utility] icon.
When using Mac OS X v.10.2.8, double-click the Print Center icon.
3. Double-click the name of your machine displayed under [Name] in the 
[Printer List].
4. Click to select an undesired document and click .
The print job is deleted.
Memory is insufficient. Increase available memory by closing any other applications currently 
running.
If you still cannot print, restart Windows and try printing again.
The machine has been printing 
continuously over a long period.If so, the FINE Cartridge will overheat. To protect the FINE Cartridge, 
printing will stop temporarily and resume after a period of time. Interrupt 
printing when appropriate, turn OFF the machine, and wait at least 15 
minutes.
CautionThe area around the FINE Cartridge nozzles may become extremely hot. 
Do not under any circumstances touch it.
You are printing high-resolution 
documents such as photographs or 
illustrations.If you are printing high-resolution documents, processing the data will 
take time, and printing will appear to have stopped. Wait until data is 
processed. If you are printing a document with a large printing area (with 
small margins) or are printing multiple sets, printing may stop to allow the 
ink time to dry.
Incorrect page size is selected. Ensure that the page size setting matches the size of the paper loaded in 
the machine:
zCheck the [Paper Size] setting from within your application to ensure 
that it matches the size of the paper loaded.
zCheck [Page Size] on the [Page Setup] tab in the printer properties 
dialog box of the printer driver (Windows) or [Paper Size] in the [Page 
Setup] dialog box of the printer driver (Macintosh) to ensure that it 
matches the size of the paper loaded.
CauseAction
 
						

							Chapter 10 91Troubleshooting
„When Copying
The size of the print data is too large.Check the size of the print data. For Windows XP and Windows 2000, if the 
size of the data is too large, part of it may be lost. When the spool format 
is EMF, follow the procedure below.
1. Open the printer properties dialog box.
2. On the [Page Setup] tab, click [Print Options].
3. Select the [Reduce spool data size] check box, and click [OK].
NoteWhen Reduce spool data size is set, the print quality may be degraded.
The hard disk does not have enough 
available space.You may need to increase the amount of free space on the disk by deleting 
any unnecessary files.
CauseAction
The document is not loaded 
correctly.Check that the document is loaded correctly on the Platen Glass.
See “Loading Documents” on page 15.
The quality (image quality) displayed 
on the LCD is not suitable for the 
document. (MP180)Set the image quality suitable for the document.
See “Adjusting Image Quality” on page 29.
The document is not loaded with the 
side to be copied face down.When loading the document on the Platen Glass, the side to be copied 
should be face down.
The document or photograph set on 
the Platen Glass was printed from 
your machine.Image quality may be poor if you copy a printed document or photograph. 
Instead, reprint the photograph directly from the digital camera, or the 
document from your computer.
The Platen Glass or inner side of the 
Document Cover is dirty.Clean the Platen Glass or inner side of the Document Cover.
See “Cleaning The Platen Glass And Document Cover” on page 81.
CauseAction
 
						

							92Chapter 10Troubleshooting
Back Of Paper Is Smudged/Paper Does Not Feed 
Properly/Printed Surface Is Scratched
CauseAction
Inside of the machine is dirty. If the inside of the machine is dirty, printed paper may be smudged.
Follow the steps described below to clean the inside of the machine.
1. Ensure that the machine is turned on and there is no paper loaded in 
the Auto Sheet Feeder.
2. Place A4/Letter-size plain paper in landscape, horizontally fold it in half.
3. Unfold the paper, and load the paper in the Auto Sheet Feeder with the 
inverted-V edge down.
4. Follow the steps described in “Cleaning The Bottom Plate” on page 83.
Paper will be ejected.
If protrusions inside the machine are stained, wipe ink off the protrusions 
using a swab or the like.
ImportantBefore cleaning, be sure to turn OFF the machine.
Paper feed roller is dirty. Follow the steps described in “Cleaning The Roller” on page 82 to clean 
the paper feed rollers.
 
						

							Chapter 10 93Troubleshooting
„Paper Curls/Ink Blots
Inappropriate paper type is used.
zCheck to see if the paper you are printing on is too thick. See “General 
Paper Guidelines” on page 16.
zNote that smudging may occur at the top and bottom edges of the 
paper when using Borderless Printing. Ensure that the paper you are 
using is compatible with Borderless Printing.
Thick paper is used. When printing on thick paper, set the Paper Thickness Lever to the right.
This widens the gap between the FINE Cartridge and the paper. Try this 
maneuver if the printed surface is scratched.
Media is curled. If all four corners or the printing surface of the paper is curled, the paper 
may become dirty or may not feed properly. Use the paper after correcting 
paper curl as follows.
1. Place the printing surface face up (A), and cover it with a sheet of non-
printing regular paper to avoid damaging the surface.
2. Roll up the paper in the direction opposite to the paper curl as per the 
figure below.
3. Check the printing paper to confirm if the paper curl is eliminated to 
within approximately 2 to 5mm / 0.08 to 0.2 in (B).
It is recommended to print the curl-corrected paper one sheet at a time.
The media type is not selected 
correctly in the printer driver.
On the [Main] tab of the printer driver, ensure that the [Media Type] 
selected matches the paper loaded.
In the [Print] dialog box of the printer driver, select [Quality & Media] from 
the pop-up menu, and then ensure that the [Media Type] selected matches 
the paper loaded.
Paper is loaded incorrectly. Load in the portrait orientation regardless of the print direction of the 
Auto Sheet Feeder.
Ensure that paper is loaded correctly. Slide the paper guides against the 
paper stack.
CauseAction
Paper being used is too thin. Use Photo Paper Pro or other Canon genuine media to print images that 
have a high color saturation. See “Paper Types You Cannot Use” on 
page 16.
CauseAction
(A)
(A)
(B)
 
						

							94Chapter 10Troubleshooting
Paper Jams
The media type is not selected 
correctly on the Operation Panel.Ensure that the media type selected on the Operation Panel matches that 
of the paper loaded.
CauseAction
Paper jams in the paper output slot/
Auto Sheet Feeder.
Landscape Credit Card-sized paper 
jams inside the machine.Remove the paper according to the following procedure.
1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the 
paper output slot, whichever is easier.
zIf the paper tears and a piece remains inside the machine, open the 
Scanning Unit and remove it. Be careful not to touch the components 
inside the machine at this time. After removing the paper, close the 
Scanning Unit, turn the machine OFF and turn it back ON.
zIf you cannot pull the paper out, turn the machine OFF and turn it back 
ON. The paper will be ejected automatically.
2. Reload the paper into the machine and press [OK] (MP180) / [Black] or 
[Color] (MP160).
zIf you have turned OFF the machine in step 1, you will need to retry 
printing, because this operation cancels any print jobs in progress.
If you cannot remove the paper or the paper tears inside the machine, or if 
the paper jam error continues after removing the paper, contact a Canon 
service representative.
ImportantYou cannot load Credit Card-sized paper in the landscape orientation.
CauseAction
 
						

							Chapter 10 95Troubleshooting
Cannot Print Properly From A Photo Index Sheet 
(MP180)
An Unintended Language is Displayed on the LCD 
(MP180)
CauseAction
 is displayed. Make sure all required boxes on the Photo Index Sheet are filled in, and 
that the sheet is set in the correct position and orientation on the Platen 
Glass.
See “Printing By Using The Photo Index Sheet” on page 39.
CauseAction
The language you want to be 
displayed is not selected.Select the language according to the following procedure.
1. Press [ON/OFF] to turn off the machine.
2. Press [ON/OFF] to turn on the machine.
3. Press [Menu] seven times.
4. Press [ ] twice, then press [OK].
5. Press [ ] twice, then press [OK].
6. Press [ ] repeatedly to select the leftmost language.
7. Press [ ] the number of times in the following table according to your 
desired language.
8. Press [OK].
    The desired language is displayed on the LCD.
9. Press [Stop/Reset].
Time(s) Language Time(s)
0
1
2
3
4
5
6Portuguese
Swedish
Russian
Czech
Hungarian
Polish
Turkish7
8
9
10
11
12
13 Language
Japanese
English
German
French
Italian
Spanish
Dutch
 
						

							96Chapter 10Troubleshooting
Cannot Print Properly From The Digital Camera
The following are the possible errors that may occur when printing directly from a digital still camera 
or digital video camcorder*, and the countermeasures to eliminate them.
*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera 
or camera.
NotezPictBridge compatible digital cameras can be connected to your machine for 
direct printing.
zThis section describes errors that are indicated on Canon-brand PictBridge-
compatible cameras. The error messages and operations may vary 
depending on the camera you are using. If you are using a non-Canon 
PictBridge compatible camera and not sure how to clear the error from the 
camera, confirm the message displayed on the LCD of the machine and clear 
the error. For clearing an error from the machine, see “An Error Message Is 
Displayed On The LCD/LED” on page 86.
zA communication time out occurs if printing takes a long time or if it takes too 
much time to send data. This may stop printing. In such cases, disconnect the 
cable between the machine and the camera, and reconnect the cable 
between the machine and the camera. Then, turn the camera on, if it does not 
automatically turn on. If the problem is still unresolved, select some other 
photo and check if it can be printed.
zYour PictBridge compatible device may need to be switched to printing mode 
before it is connected to the machine, depending on the model of the device. 
Also, it may need to be turned on manually or switched to replay mode after 
connected to the machine. Refer to the instruction manuals supplied with your 
camera and take the necessary steps before connection.
zThe FINE Cartridge nozzles may be clogged if printing becomes faint or 
colors are incorrect. See “When Printing Becomes Faint Or Color Is Incorrect” 
on page 75.
zIf the paper is curled or its surface is scratched during printing, make sure that 
you are using the correct type of paper.
zFor the errors indicated on the camera and their solution, also refer to the 
user’s manual of the camera. For other troubles with a digital camera, contact 
the manufacturer of the camera.
Error message on cameraAction
Printer in use/Printer warming up Photos are printed from the computer.
Wait until printing ends. If the machine is warming up, wait until warm-
up ends.
No paper/Paper error Load paper in the Auto Sheet Feeder and press [OK] (MP180) / [Black] 
or [Color] (MP160) on the machine.
If the Paper Output Tray is closed, open it. Printing is resumed.
Paper jam Remove the jammed paper, load new paper, and press [OK] (MP180) / 
[Black] or [Color] (MP160) on the machine and retry printing.
Printer cover open Close the Scanning Unit on the machine.
No print head The FINE Cartridge may not be installed properly, or the Cartridge may 
not be the compatible with this machine. Install the appropriate FINE 
Cartridge. If lines are misaligned or the resulting output is not 
satisfactory, carry out the FINE Cartridge Alignment.
 
						

							Chapter 10 97Troubleshooting
*1 To resume printing, you can press [OK] (MP180) / [Black] or [Color] (MP160) on the machine 
instead of selecting [Continue].
Waste tank (ink absorber) full / Ink 
absorber full This error message indicates that the ink absorber is nearly full.
The machine has a built-in ink absorber to hold the ink used during 
FINE Cartridge cleaning, for example.
You can continue printing by selecting Continue
*1 on the display on 
your camera.
However, because printing is disabled once the ink absorber becomes 
completely full and until the ink absorber is replaced, you are 
recommended to contact a Canon service representative as early as 
possible.
No ink
zPrepare a new FINE Cartridge.
Select Continue
*1 in the display on your camera to resume printing.
zReplace the FINE Cartridge and close the Scanning Unit.
If printing is in progress and you want to continue printing, press 
[OK] (MP180) / [Black] or [Color] (MP160) with the FINE Cartridge 
installed.
Then printing can continue under the ink out condition by selecting 
Continue
*1 on the display on your camera.
Replace the empty FINE Cartridge immediately after the printing. The 
machine may be damaged if printing is continued the ink out 
condition.
zThe FINE Cartridge may not be the compatible with this machine. 
Install the appropriate FINE Cartridge.
Printer error An error requiring servicing might have occurred.
Disconnect the cable between the machine and the camera, turn OFF 
the machine, and unplug the power cord of the machine from the power 
supply. After a while, plug the power cord of the machine back in, turn 
ON the machine, and then reconnect the camera to the machine. If the 
same error occurs, contact a Canon service representative.
Error message on cameraAction
 
						

							98Chapter 10Troubleshooting
Cannot Install The MP Driver
CauseAction
Unable to proceed beyond 
the Printer Connection 
screen.Reinstall the MP Driver.
1. Click [Cancel] on the [Printer Connection] screen.
2. Click [Start Over] on the [Installation Failure] screen.
3. Click [Back] on the screen that appears next.
4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM.
5. Turn the machine and the computer OFF.
6. Restart the computer.
7. Carefully follow the procedures described in the Easy Setup Instructions and 
reinstall the driver.
Other applications 
(including anti-virus 
software) running in the 
background.Other applications opened on your computer can interfere with the installation 
routine. Close all open software applications before reinstalling the MP Driver.
Installation does not start 
automatically when the 
Setup CD-ROM is inserted 
into the drive.
Click [Start], select [My Computer] and then double-click the CD-ROM icon.
For non-Windows XP users, open the [My Computer] window and then double-
click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem with the 
CD-ROM.
Contact a Canon service representative.