Canon Pixma Ip4840 User Guide

Advanced Guide > Troubleshooting 
Troubleshooting 
If an Error Occurs
The Printer Cannot Be Powered On
Alarm Lamp Flashes Orange
POW ER Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately
Cannot Install the Printer Driver
Cannot Install the Application Program
Cannot Connect to Computer Properly
Print Results Not Satisfactory
Printing Does Not Start
Printing Stops Before It Is Completed
Printer Moves But Ink Is Not Ejected
Printing Speed Is Not as Fast as Expected
Print Head Holder Does Not Move...

Advanced Guide > Troubleshooting > If an Error Occurs
U302
If an Error Occurs
W hen an error occurs in printing such as the printer is out of paper or paper is jammed, a
troubleshooting message is displayed automatically.  Take the appropriate action described in the
message. The message may vary depending on the vers ion of your operating system.
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Page 382 of 468 pages
If an Error Occurs
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Advanced Guide > Troubleshooting > The Printer Cannot Be Powered On
U303
The Printer Cannot Be Powered On
Check 1: Press the ON button.
Check 2: Make sure that the power plug is securely 
plugged into the
Power Cord Connector of the printer, then turn it b ack on.
Check 3: Unplug the printer from the power supply,  then plug the
printer back in and turn the printer back on after  leaving it for at least 3
minutes. 
If the problem is not resolved, contact the service center.
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Advanced Guide > Troubleshooting > Alarm Lamp Flashes Orange
U329
Alarm Lamp Flashes Orange
W hen a printer error occurs, the Alarm
 lamp flashes orange as shown below. The number of  flashes
indicates the type of error that has occurred. Coun t the flashes and take the appropriate action to correct
the error.
(A) Note the number of flashes 
(B) Flashes repeatedly
Number of flashes/CauseAction
Two flashes: 
Printer is out of paper./Paper does not feed.Reload paper in the Rear Tray or Cassette and
press...

If the error is still not resolved, the Print Head may 
be damaged. Contact the service center.
Six flashes: 
The Inner Cover is opened.W hen you start printing on paper, close the Inner 
Cover, then press the 
RESUME/CANCEL button on
the printer.
Seven flashes: 
Ink tank is not installed in the correct position.Some ink tanks are not installed in the correct 
position. (The lamps on the ink tanks flash.)
More than one ink tanks of the same color are 
installed. (The lamps on the ink tanks flash.)...

Press the RESUME/CANCEL button to dismiss
the error, and then adjust your operating 
environment and/or the position of the printer
so that the Paper Output Slot is not exposed 
directly to strong light.
After carrying out the above measures, if the 
problem continues after aligning the Print Head 
again, press the 
RESUME/CANCEL button to
dismiss the error, and then perform Manual Print 
Head Alignment.
Manual Print Head Alignment
Twelve flashes: 
Cannot print the contents on CREATIVE PARK 
PREMIUM.You...

the printer. 
If you want to continue printing in this condition, 
you need to release the function for detecting the 
remaining ink level. Press and hold the printers 
RESUME/CANCEL button for at least 5 seconds,
and then release it.
W ith this operation, releasing the function for
detecting the remaining ink level is memorized.
Please be advised that Canon shall not be liable 
for any malfunction or trouble which may be 
caused by continuation of printing under the ink 
out condition.
Note
If the...

Advanced Guide > Troubleshooting > POW ER Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately
U330
POWER Lamp Flashes Green and Alarm Lamp Flashes Ora nge
Alternately
A printer problem has occurred. 
Disconnect the printer cable from the printer, turn the  printer off, and then unplug the printer from the
power supply.
Plug the printer back in and turn the printer back on .
If the problem is not resolved, contact the service center.
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POWER Lamp Flashes Green and...

Advanced Guide > Troubleshooting > Cannot Install the Printer Driver
U308
Cannot Install the Printer Driver
If the installation does not start even after the  Setup CD-ROM is inserted
into your computers disc drive: 
Start the installation following the procedure belo w.
1.Click Start then Computer. 
In W indows XP, click Start then My Computer.
2.Double-click the  CD-ROM icon on the displayed window.
If the contents of the CD-ROM are displayed, double-cli ck MSETUP4.EXE.
Note
If the CD-ROM icon is not...

The printer is not detected. Check the connection. may be displayed depending on the
computer you use. In this case, follow the procedur e below to reinstall the MP Drivers.
1.Click Cancel.
2.Click Start Over on the Installation Failure screen .
3.Click Back on the screen that appears next.
4.Click Exit on the PIXMA XXX screen (where XXX is your p rinters name), then
remove the CD-ROM.
5.Turn the printer off.
6.Restart the computer.
7.Make sure that you have no application software running .
8.Insert the...