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Canon Pixma Ip4840 User Guide

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Page 421

6.If any paper is sticking out of the Cassette, remove the paper, align and reload the
paper in the Cassette. 
If you did not remove the jammed paper out in step 1  to 5 when automatic duplex printing, check the
duplex transport section.
Jammed Paper Is Not Removed out W hen Automatic Dupl ex Printing
Note
W hen reloading the paper into the printer, confirm that you are using the correct paper and are
loading it into the printer correctly.
Loading Paper
7.
Insert the Cassette into the printer again, and...

Page 422

Advanced Guide > Troubleshooting > Paper Jams > Jammed Paper Is Not Removed out W hen Automatic Duplex Printing
U351
Jammed Paper Is Not Removed out When Automatic Dupl ex
Printing
Before removing the jammed paper, see Paper Is Jammed inside the Printer at the Transport  Unit to
remove it from Transport Unit. If the paper jam err or continues, remove the jammed paper following the
procedure below.
1.Turn off the printer, and unplug the power cord of  the printer from the power supply.
2.Remove the...

Page 423

Advanced Guide > Troubleshooting > Paper Jams > In Other Cases
U353
In Other Cases
Make sure of the following:
Check 1: Are there any foreign objects around the P aper Output Slot?
Check 2: Are there any foreign objects in the Rear Tray?
If there are any foreign objects in the Rear Tray, be sure to turn off the printer, unplug it from the
power supply, then remove the foreign object.
Check 3: Is the Rear Cover closed completely?
Check 4: Is the paper curled?
Check 3: Load the paper after correcting its...

Page 424

Advanced Guide > Troubleshooting > Message Appears on the Computer Screen
U331
Message Appears on the Computer Screen
Error Number: B200 A printer error has occurred. Turn the printer off and unplug the power cord of the
printer from the power supply. Then contact the ser vice center. Is Displayed
Error Number: **** A printer error has occurred. Turn  the printer off and then on again. If this doesnt
clear the error, see the users guide for more deta il. Is Displayed
Error Regarding Automatic Duplex...

Page 425

Error Regarding the Power Cord Being Unplugged Is Displayed
The power cord may have been unplugged while the printer was still on.
Check the error message that appears on the compute r, then click OK.
The printer starts printing. 
See 
Notice for Unplugging the Power Cord for unplugging the power cord.
Writing Error/Output Error/Communication Error
Check 1: If the  POWER
 lamp is off, make sure that the power plug is plug ged in,
then turn the printer on. 
W hile the  POWER lamp is flashing green, the...

Page 426

1.Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, fo llow the on-screen instructions.
In W indows XP, click Control Panel, Performance and Mai ntenance, System, then click
Device Manager on the Hardware sheet.
2.Double-click Universal Serial Bus controllers then  USB Printing Support.
If USB Printing Support is not displayed, make sure that  the printer is correctly connected
to the computer.
Check 3: Make sure that the USB cable is securely...

Page 427

If you agree to participate in the survey program: 
Click Agree, then follow the on-screen instructions. The printer usage information will be sent
via the Internet. If you have followed the on-scree n instructions, the information will be sent
automatically from the second time onward and the c onfirmation screen will not be displayed
again.
Note
W hen the information is being sent, a caution scree n such as an Internet security screen
may be displayed. In this case, confirm that the program  name is...

Page 428

Advanced Guide > Troubleshooting > Cannot Print Properly with Automatic Duplex Printing
U332
Cannot Print Properly with Automatic Duplex Printin g
Check: Is the paper size or media type appropriate?
Make sure that the actual size of the paper is suitable for automatic duplex printing.
The sizes of media suitable for automatic duplex printi ng are A4, Letter, A5, and B5.
Load paper of suitable size, then press the 
RESUME/CANCEL button on the printer.
Make sure that the Page Size or Paper Size setting...

Page 429

Advanced Guide > Troubleshooting > For W indows Users
U333
For Windows Users
Printer Status Monitor Is Not Displayed
Check: Is the printer status monitor enabled? 
Make sure that Enable Status Monitor is selected on the Option menu of the printer status
monitor.
1.Open the printer driver setup window.
Opening the Printer Driver Setup W indow
2.
On the Maintenance sheet, click View Printer Status .
3.Select Enable Status Monitor on the Option menu if  it is not selected.
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Page 429 of 468 pages
For...

Page 430

Advanced Guide > Troubleshooting > Error Message Appears on a PictBridge Compliant Device
U334
Error Message Appears on a PictBridge Compliant Dev ice
The following are the possible errors that may occur when printing directly from a PictBridge compliant
device and the countermeasures to clear them.
Note
This section describes errors that are indicated on  Canon-brand PictBridge compliant devices. The
error messages and operations may vary depending on  the device you are using. For errors on non
-Canon...
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