Canon Pixma Ip2850 User Guide

Note•
The printer is not detected. Check the connection. may be displayed depending on the
computer you use.
Check1  Make sure that the USB cable is securely plugged in to the printer and the
computer.
Check2  Follow the procedure below to connect the printer and the computer again.
1.
Turn the printer off.
2.
Unplug the USB cable from the printer and the computer, then connect it again.
3.
Turn the printer on.
Check3 If you cannot resolve the problem, follow the procedure below to reinstall the
printer...

Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
Does Not Appear
If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
following.
Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest Easy-WebPrint EX onto your computer from our website.
Note
•
If Easy-WebPrint EX is not...

About Errors/Messages Displayed
If an Error Occurs
A Message Is Displayed
273
 

If an Error OccursWhen an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the  Alarm lamp flashes orange and a Support Code (error number) is displayed on
the computer screen. For some errors, the  POWER lamp and the  Alarm lamp flashes alternately. Check the
status of the lamps and the message, then take the appropriate action to resolve the...

Support Code Corresponding to the Number of Alternate Flashes of thePOWER Lamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashesCauseSupport Code2 flashesPrinter error has occurred.51007 flashesPrinter error has occurred.5B00 , 5B0110 flashesAn error requiring you to contact the service
center has occurred.B200 , B201Other cases than abovePrinter error has occurred.5200, 5400, 6000, 6800, 6801 , 6930 , 6931,
6932 , 6933, 6940, 6941, 6942 , 6943 , 6944,
6945 ,...

For details on how to resolve errors without Support Codes, see A Message Is Displayed.
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A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer for some error or message. For details onerrors with Support Codes, refer to 
Support Code List .
Error Regarding the Power Cord Being Unplugged Is Displayed
Writing Error/Output Error/Communication Error
Other Error Messages
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
Error Regarding the Power Cord Being Unplugged Is Displayed
The...

Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the
Printer  column is selected for  Print to the following port(s) .•
If the setting is incorrect:
Reinstall the printer driver with the Setup CD-ROM or install it from our website.
•
Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected:
In Windows 8, select  My Printer on the Start screen to start My...

Other Error Messages
Check If an error message is displayed outside the printer status monitor, check the
following:
•
" Could not spool successfully due to insufficient disk space "
Delete any unnecessary files to increase the amount of free space on the disk.
•
" Could not spool successfully due to insufficient memory "
Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing.
•
" Printer driver could...

Note•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.
•
If you deselect the  Send automatically from the next time  check box, the information will not
be sent automatically from the second time onward and a confirmation screen will be displayed at
the time of the next survey. To send the information automatically, see 
Changing the confirmation
screen setting: ....