Canon Maxify Mb2020 User Guide

Problems with the Machine
The Machine Cannot Be Powered On
Cannot Connect to Computer with a USB Cable Properly
Cannot Communicate with the Machine with USB Connection
LCD Cannot Be Seen At All
An Unintended Language Is Displayed on the LCD
Print Head Holder Does Not Move to the Position for Replacing
Printer Status Monitor Is Not Displayed
981
 

The Machine Cannot Be Powered On
Check1 Press the  ON button.
Check2
 Make sure that the power plug is securely plugged into the power cord
connector of the machine, then turn it back on.
Check3  Unplug the machine from the power supply, then plug the machine back in and
turn the machine back on after leaving it for at least 2 minutes.
If the problem is not resolved, contact the service center.
982
 

Cannot Connect to Computer with a USB Cable Properly
Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does
Not Work/"This device can perform faster" Message Is Displayed
If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower
speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning
speed may slow down due to communication speed.
Check  Check the following to make sure that your system environment...

Cannot Communicate with the Machine with USB Connection
Check1 Make sure that the machine is turned on.
Check2 Make sure that the USB cable is connected properly.
See 
Connecting the Machine to the Computer Using a USB Cable  to connect the USB cable properly.
Check3
 Do not start up IJ Network Tool while printing.
Check4 Do not print while IJ Network Tool is running.
Check5 Make sure that  Enable bidirectional support  is selected in the Ports sheet of
the properties dialog box of the printer driver....

LCD Cannot Be Seen At All
•
If the POWER lamp is off:
The machine is not powered on. Connect the power cord and press the  ON button.
•
If the POWER lamp is lit:
The LCD may be in the screen-saver mode. Press one of the buttons on the operation panel.
985
 

An Unintended Language Is Displayed on the LCD
Select the language you want to be displayed according to the following procedure.
1.
Press the HOME button and wait for about 5 seconds.
2.
Select  Setup  on the HOME screen.
LCD and Operation Panel
3.
Select  Device settings , then press the OK button.
4.
Press the  button 4 times, then press the  OK button.
5.
Use the  button to select the language for the LCD, then press the  OK button.
986
 

Print Head Holder Does Not Move to the Position for Replacing
Important
•
The print head holder moves to the position for replacing only when an ink tank runs out of ink. If no ink
tanks run out of ink, the print head holder does not move even though you open the front cover.
Check1  Is the POWER  lamp off?
Check if the  POWER lamp is lit.
The print head holder will not move unless the power is on. If the  POWER lamp is off, close the front cover and
turn the machine on.
While the  POWER lamp is...

Printer Status Monitor Is Not Displayed
Check Is the printer status monitor enabled?
Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On the  Maintenance  sheet, click View Printer Status .
3.
Select Enable Status Monitor  on the Option menu if it is not selected.
988
 

Problems with Installation/Downloading
Cannot Install the MP Drivers
Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not
Appear
How to Update MP Drivers in Network Environment
Uninstalling IJ Network Tool
989
 

Cannot Install the MP Drivers
•
If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:
Start the installation following the procedure below.
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select the  Explorer icon in Taskbar  on Desktop , then select
Computer  from the list on the left.
◦
In Windows 7 or Windows Vista, click  Start then  Computer .
◦
In Windows Vista, click  Start then  Computer .
◦
In Windows XP, click  Start then...