Canon Maxify Mb2020 User Guide

Problems with Faxing
Problems Sending Faxes
Problems Receiving Faxes
Cannot Send a Fax Clearly
Telephone Problems
971
 

Problems Sending Faxes
Cannot Send a Fax
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial by Entering the Numbers
Errors Often Occur When You Send a Fax
Cannot Send a Fax
Check1 Is the power turned on?
•
You cannot send faxes if the power is turned off. Press the  ON button to turn the power on.
•
If you unplugged the power cord without turning off the power (the  POWER lamp is lit), reconnecting it
turns on the power automatically.
•
If you unplugged the power cord after pressing the...

Check5 Is Hook key setting  set to Disable ?
When you send a fax manually, dial the number with  Enable selected for  Hook key setting  in Security
control  under FAX settings , or dial the number using the telephone connected to the machine.
Security control
Check6
 Is Dial tone detect  set to ON?
Resend the fax after a while.
If you still cannot send the fax, select  OFF for Dial tone detect  in Advanced FAX settings  under FAX
settings .
Advanced FAX settings
Check7
 Is the fax number registered...

If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone
company and the manufacturer of your terminal adapter or telephone adapter.
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial
by Entering the Numbers
Check  Have you already selected the recipient from the redial history, or already
dialed a number by entering the fax/telephone numbers?
You can dial one recipient by selecting from the redial history or by entering the...

Problems Receiving Faxes
Cannot Receive a Fax, Cannot Print a Fax
Machine Does Not Switch Automatically between Voice and Fax Calls
Quality of Received Fax is Poor
Cannot Receive a Color Fax
Errors Often Occur When You Receive a Fax
Cannot Receive a Fax, Cannot Print a Fax
Check1 Is the power turned on?
•
You cannot receive faxes if the power is turned off. Press the  ON button to turn the power on.
•
If you unplugged the power cord without turning off the power (the  POWER lamp is lit), reconnecting it...

•Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
Check4 Is the telephone line cable connected to the external device jack?
Reconnect it to the telephone line jack.
Basic Connection
Check5  Is a different size of paper from that specified by  Page size in FAX paper
settings  loaded?
If a different size of paper from that specified by  Page size is loaded for printing faxes, the received faxes will
not be printed and will be stored in the machine's memory (Memory Reception)....

For details on how to set, see Rejecting Fax Reception.
Check10
 Are there setting items set  Reject in Caller rejection ?
If you select  Reject for any setting items in  Caller rejection in Security control  under FAX settings , the
machine rejects calls for setting item selected  Reject.
For details on how to set, see 
Using the Caller ID Service to Reject Calls .
Machine Does Not Switch Automatically between Voice and Fax Calls
Check
 Is the receive mode set to  FAX only mode?
If  FAX only mode  is...

•Select ON for  ECM RX  in Adv. communication settings  in Advanced FAX settings  under FAX
settings .
Advanced FAX settings
•
Contact the sender and ask the sender to check whether the machine is set to enable ECM transmission.
If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without
automatic error correction.
•
Reduce the reception start speed on  RX start speed in Adv. communication settings  in Advanced
FAX settings  under FAX settings ....

Cannot Send a Fax Clearly
Check1 Is the document loaded correctly?
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
Check2  Is the platen glass and/or the inner side of the document cover and/or the glass
of ADF dirty?
Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload thedocument.
Cleaning the Platen Glass and Document Cover
Note
•
If the glass of ADF is dirty, black streaks appear on the paper as shown below....

Telephone Problems
Cannot Dial
Telephone Disconnects During a Call
Cannot Dial
Check1 Is the telephone line cable connected correctly?
Check that the telephone line cable is connected correctly.
Basic Connection
Check2  Is the telephone line type of the machine or the external device set correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
Telephone Disconnects During a Call
Check  Is the telephone line cable or the telephone (or a peripheral device...