Canon Maxify Mb2020 User Guide

ScanGear (Scanner Driver) Does Not Start
Check 1 Make sure that MP Drivers is installed.
If not installed, install MP Drivers from the Setup CD-ROM or the web page.
Check 2  Select your scanner or printer on the application's menu.
Important
•
If your scanner or printer name is displayed multiple times, select the one that does not include WIA.
Note
•
The operation may differ depending on the application.
•
Use the WIA driver when scanning from a WIA-compliant application.
Scanning with WIA Driver...

Error Message Appears and the ScanGear (Scanner Driver) ScreenDoes Not Appear
Check 1  Make sure that your scanner or printer is turned on.
Check 2  Turn off your scanner or printer, then reconnect the USB cable and replug the
power cord.
Check 3  Connect the USB cable to a different USB port on the computer.
Check 4  If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5  Make sure that MP Drivers is installed.
If not installed,...

Cannot Scan Multiple Items at One Time
Check 1 Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Check 2 Check if you can properly scan one item.
Some applications do not support multiple image scanning. In that case, scan each item individually.
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Slow Scanning Speed
Check 1 To view the image on a monitor, set the output resolution to around 150 dpi. To
print, set it to around 300 dpi.
Resolution
Check 2  Set Fading Correction , Grain Correction , etc. to None.
Refer to "Image Settings" for your model from Home of the  Online Manual for details.
Check 3
 In IJ Scan Utility, deselect the  Correct slanted text document  / Detect the
orientation of text document and rotate image  checkbox and scan again.
Settings (Document Scan) Dialog Box...

"There is not enough memory." Message Is Displayed
Check 1 Exit other applications and try again.
Check 2 Reduce the resolution or output size and scan again.
Resolution
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Computer Stops Operating during Scanning
Check 1 Restart the computer, reduce the output resolution in ScanGear (scanner
driver) and scan again.
Refer to "Output Settings" for your model from Home of the  Online Manual for details.
Check 2
 Delete unnecessary files to obtain sufficient free hard disk space, then scan
again.
Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution)....

Scanner Does Not Work after Upgrading Windows
Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ
Scan Utility.
Step 1: Uninstall MP Drivers.
Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the  Online Manual for how to
delete MP Drivers.
Step 2: Uninstall IJ Scan Utility.
•
Windows 8.1 / Windows 8:
1.
Click the  Settings charm >  Control Panel  > Programs  > Programs and Features .
2.
Double-click Canon IJ Scan Utility .
3.
When a...

Step 3: Reinstall MP Drivers and IJ Scan Utility.
Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page.
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Scanned Image Does Not Open
Check If the data format is not supported by the application, scan the image again and
select a popular data format such as JPEG when saving it.
Refer to the application's manual for details. If you have any questions, contact the manufacturer of the
application.
959
 

Scan Results Not Satisfactory
Moire Appears in Scan Results
Scan Quality (Image Displayed on the Monitor) Is Poor
Scanned Image Is Surrounded by Extra White Areas
Cannot Scan at the Correct Size
Position or Size of the Image Cannot be Detected Correctly When Scanning
from the Operation Panel
Item Is Placed Correctly, but the Scanned Image Is Slanted
Scanned Image Is Enlarged (Reduced) on the Computer Monitor
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