Canon Maxify Mb2020 User Guide

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.•
If the paper is jammed inside the front cover:
1300
•
If the paper is jammed inside the rear cover:
1303
•
If the paper is jammed inside the rear cover as the machine pulled in the printed paper:
1313
•
If the paper is jammed inside the rear cover when automatic duplex printing:
1314
•
If the document is jammed in the ADF:
2801
•
Cases other than above:
In Other Cases
1011
 

1300Cause
Paper is jammed inside the front cover.
Action If the paper is jammed inside the front cover, remove the paper following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's...

3.
Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
4.
Pull the paper slowly not to tear it, then pull the paper out.
5.
Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove
the piece of paper if it remains.
1013
 

•Does the piece of paper remain under the print head holder?•
Does the little piece of paper remain inside the machine?
•
Does the piece of paper remain in the right side or the left side space (C) inside the machine?
6.
Close the front cover.
7.
Press the machine's OK button.
•
If the paper is jammed while printing the faxes or the fax report in progress:
After clearing the paper jam error and pressing the machine's  OK button, the machine resumes
printing from the page where the paper was...

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continuesafter removing the paper, contact the service center.
1015
 

1303Cause
Paper is jammed inside the rear cover.
Action
If the paper is jammed inside the rear cover, remove the paper following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's...

4.
Pull out the paper slowly.
Note
•
Do not touch the inner parts of the machine.
•
If you cannot pull the paper out, try the following.
•
Turn the machine off and turn it back on.
The paper may be ejected automatically.
•
Pull out the paper output tray.
It becomes easy to pull out the paper.
5.
Close the rear cover slowly.
Close the rear cover then slide it to the right.
Slide the rear cover so that the 
 mark on the rear cover aligns with the  mark on the machine.
6.
Reload the paper, then press the...

After clearing the paper jam error and pressing the machine's OK button, then the machine
resumes printing from the next page where the paper was jammed.
As the page where the paper was jammed is not printed, reprint if necessary.
When the paper is jammed while duplex printing or duplex copying is in progress, it is possible
that the printing or copying order is not as you expect if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning....

1313Cause
The paper is jammed inside the rear cover as the machine pulled in the printed paper.
Action If the paper is jammed inside the rear cover as the machine pulled in the printed paper, remove the paperfollowing the procedure below.
Important
•
If the printed paper piles up on the paper output slot, the machine may pull it in and the paper isjammed inside the machine. Remove the printed paper from the paper output tray before it amounts to 75 sheets.
•
The power cannot be turned off while the...

Slide the rear cover to the left then open it.4.
Pull out the paper slowly.
Note
•
Do not touch the inner parts of the machine.
•
If you cannot pull the paper out, try the following.
•
Turn the machine off and turn it back on.
The paper may be ejected automatically.
•
Pull out the paper output tray.
It becomes easy to pull out the paper.
5.
Close the rear cover slowly.
Close the rear cover then slide it to the right.
Slide the rear cover so that the 
 mark on the rear cover aligns with the  mark on the...