Canon Maxify Ib4020 User Guide

Uninstalling IJ Network Tool
Follow the procedure below to uninstall IJ Network Tool from your computer.
Important
•
Even if IJ Network Tool is uninstalled, you can print over network. However, you cannot change the
network settings over network.
•
Log into a user account with administrator privilege.
1.
Perform the procedure to uninstall IJ Network Tool.
•
In Windows 8.1 or Windows 8:
1.
Select  Control Panel  from the Settings charm on  Desktop > Programs  > Programs and
Features .
2.
Select Canon IJ...

About Errors/Messages Displayed
If an Error Occurs
A Message Is Displayed
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If an Error OccursWhen an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the LCD:
For details on how to resolve errors with Support Codes,...

A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer or on the LCD for some error or message.For details on errors with Support Codes, refer to 
Support Code List .
If a message is displayed on the LCD, see below.
•
A Message Is Displayed on the LCD
If a message is displayed on the computer, see below.
•
Error Regarding Automatic Duplex Printing Is Displayed
•
Error Regarding the Power Cord Being Unplugged Is...

See Notice for Unplugging the Power Cord for unplugging the power cord.
Writing Error/Output Error/Communication Error
Check1
 If the POWER  lamp is off, make sure that the power plug is plugged in, then
turn the printer on.
While the  POWER lamp is flashing, the printer is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Check2  Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your...

In Windows 7, Windows Vista, or Windows XP, click Start and select  All programs , Canon
Utilities , Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow
the on-screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
printer...

Other Error Messages
Check If an error message is displayed outside the printer status monitor, check the
following:
•
" Could not spool successfully due to insufficient disk space "
Delete any unnecessary files to increase the amount of free space on the disk.
•
" Could not spool successfully due to insufficient memory "
Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing.
•
" Printer driver could...

•
If you agree to participate in the survey program:Click  Agree , then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
Note
•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is...

Note•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning
dialog box may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
2.
Select  Canon Inkjet Printer/Scanner/Fax Extended Survey Program .
3.
Select Change .
If you select  Yes after you have followed the on-screen instructions, the confirmation...

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe printer or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
printer yourself.
•...