Canon Maxify Ib4020 User Guide

Printing Does Not Start
Check1 Make sure that the power plug is securely plugged in, then press the  ON button
to turn the printer on.
While the  POWER lamp is flashing, the printer is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Note
•
When printing large data such as a photo or graphics, it may take longer to start printing. While the
POWER  lamp is flashing, the computer is processing data and sending it to the printer. Wait until printing
starts.
Check2  Make sure that the...

Check6 Make sure that your printer's name is selected in the Print dialog box.
The printer will not print properly if you are using a printer driver for a different printer.
Make sure that "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.
Note
•
To make the printer the one selected by default, select  Set as Default Printer.
Check7
 Configure the printer port appropriately.
Make sure that the printer port is configured appropriately.
1....

•Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the printeris used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate
the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our website.
Check8  Is the size of the print data extremely large?
Click  Print Options  on the Page...

Paper Jams
When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.
•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the LCD:
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) .
Note
•
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code....

Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1 Make sure that paper is loaded.
Loading Paper
Check2 Make sure of the following when you load paper.
•
When loading two or more sheets of paper, flip through the paper before loading. In addition, when you load
paper with some paper remaining in the cassette, flip through the remaining paper and the newly loaded
paper before loading.
•
When loading two or more sheets of paper, align the edges of the sheets before loading.
•
When loading...

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.
Check5  Confirm that the media type and the paper size settings correspond with the
loaded paper.
Check6  Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
•
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
Check7 If two or more sheets of paper feed from the cassette at once, clean the...

Cannot Print Properly with Automatic Duplex Printing
Check1 Is the setting for automatic duplex printing selected?
Make sure that the  Duplex Printing and Automatic  check boxes are selected on the  Page Setup sheet in the
printer driver setup window.
Duplex Printing
Check2  Make sure that the actual size of the paper is suitable for automatic duplex
printing.
The sizes of media suitable for automatic duplex printing are A4 and Letter.
Load paper of suitable size, then press the  OK button on the...

Printing Stops Before It Is Completed
Check1 Is the paper loaded?
Make sure that paper is loaded.
If the printer has run out of paper, load paper.
Check2  Do the printing documents have lots of photographs or illustrations?
As printing large data such as photos or graphics takes time for the printer and the computer to process, the
printer may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the printer may
pause temporarily....

Problems with Printing Quality
Print Results Not Satisfactory
Ink Is Not Ejected
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Print Results Not Satisfactory
If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the
paper and print quality settings first.
Check1  Do the page size and media type settings match the size and type of the loaded
paper?
When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the
printout color.
Also, if you print with an...