Canon Lbp 3460 User Guide

7-34Service Call Display
Troubleshooting
7
Service Call Display
When a problem has occurred and the printer does not work properly, the service 
call shown in the figure appears:
1Tu rn the power OFF, wait for 10 seconds or longer, and then 
turn it ON again.
If the message does not reappear, the printer can be used as normal. If the error 
message still appears, proceed to the next step.
MessageCauseRemedy
(n represents a number) A problem has 
occurred inside the 
printer.Cycle the power of the printer...

7-35
Troubleshooting
7
Service Call Display
2Note down the eight-digit alphanumeric characters and 
message in the display.
3Tu rn the printer OFF aa a
a,  remove the USB cable bb
b
b, an d then 
disconnect the power plug from the AC power outlet 
c c
c
c.
4Contact your local authorized Canon dealer.
When contacting your Canon dealer, please report the problems and code 
number (eight-digit alphanumeric characters) that you have noted.
a
ab
c
 

7-36When You Cannot Obtain Appropriate Printout Results
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
If any problem occurs while you are using the printer, take the following measures 
depending on the symptoms.
IMPORTANT
•If the printer does not operate properly or an error message appears, see Message 
List, on p. 7-22 and Service Call Display, on p. 7-34.
•When a paper jam occurs, see Paper Jams, on p. 7-4.
•If a symptom that is not indicated in this section occurs, if none of...

7-37
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
Cause There is data remaining in the memory (the Job indicator is on).
Remedy Press [Online] to place the printer offline, then select FORM FEED in the 
RESET menu to output all the data remaining in the memory. (See Canceling a 
Job, on p. 2-9)
Cause The interface cable is disconnected.
Remedy Connect the interface cable firmly to the interface connectors on the computer and printer unit. (See Getting Started Guide)
Cause This...

7-38
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
The printer stopped printing during a job.
Cause There is data remaining in the memory (the Job indicator is on).
Remedy Press [Online] to place the printer offline, then select FORM FEED in the 
RESET to output all the data remaining in the memory. (See Canceling a Job, 
on p. 2-9)
The indicators on the control panel do not come on.
Cause 1 The printer is not ON.
Remedy Turn the printer ON.
Cause 2 The printer is in Power Save...

7-39
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
Cause 4 You are using UFR II Printer Driver, and you loaded custom paper of its long 
edges 215.9 mm or less and printed when TRAY PAPER SIZE, CASSETTE1 
SIZE, or CASSETTE2 SIZE in the FEEDER MENU options in the SETUP menu 
was set to MIXED SIZE.
Remedy Load the paper in landscape orientation, then print again.
Cause 5 There is still jammed paper inside the printer.
Remedy Remove any jammed paper and print again. (See Paper Jams,...

7-40
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
The data lies outside the paper.
Cause 1 You are using UFR II Printer Driver, and you loaded custom paper of its long 
edges 215.9 mm or less and printed when TRAY PAPER SIZE, CASSETTE1 
SIZE, or CASSETTE2 SIZE in the FEEDER MENU options in the SETUP menu 
was set to MIXED SIZE.
Remedy Load the paper in landscape orientation, then print again.
Cause 2 Paper of the size smaller than the data size is loaded.
Remedy Load the paper of...

7-41
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
The next page is printed from halfway across the previous page.
Cause Line Spacing or Lines/Page in the application is not specified properly.
Remedy Specify the settings for Line Spacing and Lines/Page in the application so 
that data fits in one page, and print again. (See the instruction manual supplied 
with your application)
Data is printed with its size reduced.
Cause The printer is set to reduce the print size.
Remedy Confirm...

7-42
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
Nothing is printed on the paper.
Cause 1 The toner cartridge was installed with the sealing tape still attached.
Remedy Take the toner cartridge out of the printer, pull out the sealing tape, and reinstall 
the toner cartridge. (See Replacing the Toner Cartridge, on p. 6-2)
Cause 2 Multiple sheets of paper were fed at a time.
Remedy Align the paper stack in the paper cassette or multi-purpose tray properly and load it again. If...

7-43
Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
Cause 3 The drum in the toner cartridge has deteriorated.
Remedy Replace the toner cartridge with a new one. (See Replacing the Toner 
Cartridge, on p. 6-2)
The overall print result is faint.
Cause 1 The setting for the toner density is not appropriate.
Remedy Adjust DENSITY (See p. 5-28) in the QUALITY MENU options in the SETUP menu.
Cause 2 TONER SAVE in the QUALITY MENU options in the SETUP is set to ON.
Remedy Set TONER SAVE...