Canon Lbp 3460 User Guide

7-4Paper Jams
Troubleshooting
7
Paper Jams
When a paper jam occurs, confirm the messages first, then remove the paper 
following the procedure.
W ARNING
There are some areas inside the printer which are subject to high-voltages. 
When removing jammed paper or when inspecting the inside of the printer, do 
not allow necklaces, bracelets, or other metal objects to touch the inside of the 
printer, as this may result in burns or electrical shock.
CAUTION
•The fixing unit and its surroundings inside the printer...

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Troubleshooting
7
Paper Jams
•
Be sure not to touch the high-voltage contacts (A) or electrical contact (B) shown in the 
figure, as this may result in damage to the printer.
•Be sure not to touch the transfer roller (C). This may result in deterioration in print quality.
(B)
(A)
(C)
 

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Troubleshooting
7
Paper Jams •
The surroundings of the face-down output tray and face-up output tray are hot during 
printing or immediately after printing. When taking out of the paper or removing jammed 
paper, be careful not to touch the surroundings of the face-down output tray or face-up 
output tray.
 

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Troubleshooting
7
Paper Jams
 
Procedure for Clearing Paper Jams
Remove the jammed paper using the following procedure.
1Confirm all the messages that appear in the display.
Messages appear one at a time. Confirm all of them.
As the messages disappear when the cover is open, take a note of them if\
 
required.
The messages indicate where the paper is jammed, and there are the following 
kinds.
Displayed MessageP aper Jam Location
 Duplex print transport area
 Face-up output tray or face-down output...

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Troubleshooting
7
Paper Jams
2If you are using the multi-purpose tray and see the jammed 
paper inside the multi-purpose tray, simply pull out the paper 
to remove it.
3Close the multi-purpose tray.
b
c
a
 

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Troubleshooting
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Paper Jams
4Open the front cover.
While pressing the lever on the top of the front cover, open it gently.
5Remove the toner cartridge from the printer.
NOTE
For details on handling toner cartridges, see Precautions for Handling Toner 
Cartridges, on p. 6-12.
 

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Troubleshooting
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Paper Jams
6Place the toner cartridge into the protective bag.
7Raise the transport guide, then tilt it toward you.
Holding the green tab, raise the transport guide, then tilt it toward you.
CAUTION
Do not take your hands off the transport guide. The transport guide may 
snap back to its original position, and this may result in personal injury.
 

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Troubleshooting
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Paper Jams
8Remove any jammed paper by pulling it in the direction of the 
arrow.
Remove the jammed paper gently to prevent unfixed toner from spilling.
IMPORTANT
If the jammed paper cannot be removed easily, do not try to remove it forcefully but 
proceed to the next step.
9Gently move the transport guide back to its original position.
CAUTION
Do not take your hands off the transport guide until the transport guide 
moves back to its original position. The transport guide may snap...

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Troubleshooting
7
Paper Jams
10Check the face-down output tray and remove any jammed 
paper.
IMPORTANT
If the jammed paper cannot be removed easily, do not try to remove it forcefully but 
proceed to the next step.
NOTE
If no toner is on the removed paper, it may adhere to the paper to be printed next.
11Open the face-up output tray.
Open the face-up output tray completely as shown in the figure.
 

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Troubleshooting
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Paper Jams
12Tu rn the green dial in the face-up output tray in the direction 
of the arrow to send any jammed paper.
When you have been performing 2-sided printing
13Close the face-up output tray.