Canon Ir3100c User Guide
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Replacing the Toner Cartridge2-9 Routine Maintenance 2 6Turn the knob of the toner cartridge in the direction of the arrow (clockwise) until it stops. IMPORTANT Before you turn the knob on the toner cartridge, make sure that the toner cartridge is pushed in as far as possible. 7Close the toner supply port cover, and close the front cover of the main unit. CAUTION When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. IMPORTANT Make sure to close the front cover securely. You will hear the click of the three magnets against the inside of the machine. Lock Unlock Cyan, Magenta, or Yellow Toner Cartridge Black Toner Cartridge
Replacing the Toner Cartridge2-10 Routine Maintenance 2
CHAPTER 3-1 3 Troubleshooting This chapter explains what to do in response to a paper jam and an error message display.Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 List of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 List of Error Codes without Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Clearing Paper Jams3-2 Troubleshooting 3 Clearing Paper Jams WARNING The screen indicating the location of the paper jam appears on the touch panel display, followed by instructions on how to clear the paper jam. Th is screen repeatedly appears on the touch panel display until the paper jam is entirely cleared. There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock. CAUTION • When removing jammed originals or paper, take care not to cut your hands on the edges of the originals or paper. • When removing paper which has become jammed in side the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash th em immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains. • When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician. • The fixing unit and its surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its surroundings, as doing so may result in burns or electrical shock. NOTE If you press [Recover Later] on the screen indicating the paper jam, you can continue operating the machine, such as you can set mode settings and scan originals, even if the jammed paper is not removed immediately.
Clearing Paper Jams3-3 Troubleshooting 3 1Inspect all paper jam locations indicated on the touch panel display, and remove any jammed paper. See the appropriate pages below for instructions on finding and removing jammed paper. Or, you can follow the instructions on the touch panel display. If jammed paper tears while it is being removed, be sure to remove any remaining pieces from inside the machine. IMPORTANT •If the machines power is turned OFF when there is a paper jam, detection of paper jams in the paper drawers is not possible after the power is turned back ON. Clear paper jams without turning the power OFF. •If a paper jam occurs in the optional Feeder (DADF-L1), you cannot continue operating the machine. Follow the directions on the touch panel display to clear the paper jam. (See Feeder (DADF-L1) (Optional), in the Reference Guide.) ●If a paper jam occurs inside the main unit: ❑ See the instructions on the following pages. aDuplexing Unit (See Duplexing Unit (Inside the Main Unit), in the Reference Guide .) b Fixing Unit (See Fixing Unit (Inside the Main Unit), in the Reference Guide .) c Stack Bypass (See Stack Bypass, in the Reference Guide .) d Paper Drawer 1 (See Paper Drawer 1, in the Reference Guide.) e Paper Drawer 2 (See Paper Drawer 2, in the Reference Guide.) NOTE Some areas that are shown to have paper jams may not actually have paper jams. However, always check all locations indicated on the touch panel display in the order that is given.
Clearing Paper Jams3-4 Troubleshooting 3 ●If a paper jam occurs inside an optional unit ❑ See the instructions on the following pages. aFeeder (DADF-L1) (See Feeder (DADF-L1) (Optional), in the Reference Guide .) b Inner 2way Tray-C1 (See Inner 2way Tray-C1 (Optional), in the Reference Guide .) c Cassette Feeding Unit-Y1 (See Cassette Feeding Unit-Y1 (Optional), in the Reference Guide.) d Copy Tray-J1 (See Copy Tray-C1 (Optional), in the Reference Guide .) e Finisher-P1 (See Finisher-P1 (Optional), in the Reference Guide .) f Paper Deck-Q1 (See Paper Deck-Q1 (Optional), in the Reference Guide .) g Finisher-Q1 (See Inside the Top Cover of Finisher-Q1/ Saddle Finisher-Q2 (Optional), or Inside the Buffer Pass Unit (Optional), in the Reference Guide.) h Puncher Unit-L1 (See Puncher Unit-L1 (Optional), in the Reference Guide .) i Saddle Finisher-Q2 (See Inside the Top Cover of Finisher-Q1/Saddle Finisher-Q2 (Optional), or Buffer Pass Unit (Optional),or Inside the Front Cover of Finisher-Q1/ Saddle Finisher Q2 (Optional), or Saddle Stitcher Unit (Optional), in the Reference Guide.)
Clearing Paper Jams3-5 Troubleshooting 3 2After you have removed all of the jammed paper at the locations indicated on the touch panel display, restore all levers and covers to their original positions. 3Continue to follow the procedure and instructions displayed on the touch panel display. Once you have removed all of the jammed paper in locations other than the feeder, printing or copying resumes. If there is paper that still needs to be removed, a screen indicating how to clear that paper jam appears on the touch panel display. Repeat the procedure from step 1. NOTE You do not have to re-enter the number of copies or prints, even if you are printing multiple sets. The machine automatically recalculates the number of copies or prints to make based on the number of sheets that have jammed.
List of Error Messages3-6 Troubleshooting 3 List of Error Messages List of Error Codes without Messages If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen under [Log] from the System M onitor screen. (See Job Details, in the Reference Guide .) If a send, receive, or fax job does not complete succ essfully, the error code is printed in the Results column on the Activity Report and Send Report. (See Printing Communication Reports, in the Sending and Facsimile Guide .) Perform the necessary procedures according to the error code. NOTE If a send job is cancelled, is printed in the Results column on the Send report. # 001 Cause Paper or originals are jammed. Remedy Remove any jammed paper or originals. (See Clearing Paper Jams, or Feeder (DADF-L1) (Optional), in the Reference Guide.) # 009 Cause 1 There is no paper. Remedy Load paper. (See Paper Drawers, in the Reference Guide.) Cause 2 The paper drawer is not inserted correctly into the machine. Remedy Insert the paper drawer properly. (See Paper Drawers, in the Reference Guide.) # 701 Cause The specified Department ID does not exist, or the password has changed. Remedy Enter the correct Department ID or password using - (numeric keys) on the control panel, and try again.
List of Error Messages3-7 Troubleshooting 3 # 703 Cause The hard disk is full, and no more images can be scanned. Remedy 1 Wait a few moments, and try scanning again after other send jobs are complete. Remedy 2 Erase documents stored in inboxes. If the machine still does not operate normally, turn the main power OFF, and then back ON again. # 711 Cause The inbox memory is full. Remedy Erase the unnecessary documents stored in the inbox. # 712 Cause The maximum number of documents are already stored in the inbox. Remedy Erase the unnecessary documents stored in the inbox. # 749 Cause You could not execute the job because a service call message is being displayed. Remedy Turn the main power OFF, wait for three or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. # 816 Cause Cannot print because the set page limit total has been reached. Remedy Contact your System Manager.
List of Error Messages3-8 Troubleshooting 3 # 851 Cause 1 There is insufficient memory remaining in the system. Remedy Check the systems available memory, and delete any unnecessary documents stored in the inboxes. Cause 2 The scanned document cannot be stored because there are more than 100 documents in the specified inbox. Remedy If there are a large number of documents, delete them from the specified inbox. # 852 Cause An error occurred because the main power switch was turned OFF while a job was being processed. Remedy Check to see if the main power switch is turned ON. Try processing the job again, if necessary. # 853 Cause When trying to print a large number of pages , the job is not performed due to insufficient memory resources. Remedy Reduce the number of pages tp print, or perform the print job again when no other jobs are reserved.