Canon Ir2025i User Guide
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Replacing the Toner Cartridge2-9 Routine Maintenance 2 5With the side with the label facing up, insert the new toner cartridge in the direction of the arrow while grasping its handle. 6Hold the toner cartridge with one hand, and remove the seal by pulling it out with the other hand. IMPORTANT •Pull out the seal slowly, otherwise the scattered toner may soil your clothes, etc. •Pull out the seal completely, otherwise the print error may occur. •Pulling the seal upwards or downwards may break the seal. If the seal could break inside the toner cartridge and cannot be removed completely, the toner cartridge may not be used. •Ensure seal is pulled out completely from the toner cartridge because the toner may scatter and printing quality may deteriorate. •Throw away the seal after removing it from the toner cartridge.
Replacing the Toner Cartridge2-10 Routine Maintenance 2 7Turn the toner cartridge in the direction of the arrow. IMPORTANT Turn the toner cartridge fully until it locks into place. 8Close the front cover. CAUTION When closing the front cover, be careful not to get your fingers caught, as this may result in personal injury. IMPORTANT Be sure to clean the fixing unit every time you replace the toner cartridge. See “Fixing Unit Cleaning,” in the Reference Guide.
CHAPTER 3-1 3 Troubleshooting This chapter explains what to do in response to a paper jam and an error message display. Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 List of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 List of Error Codes without Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Clearing Paper Jams3-2 Troubleshooting 3 Clearing Paper Jams WARNING The screen indicating the location of the paper jam and instructions on how to clear the paper jam appears on the touch panel display. This screen repeatedly appears on the touch panel display until the paper jam is entirely cleared. The location of the paper jam is indicated, by a black circle. There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock. CAUTION •When removing jammed originals or paper, take care not to cut your hands on the edges of the originals or paper. •When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, please contact a service representative. •When removing paper which has become jammed inside the machine, take care not to allow the toner on the jammed paper to come into contact with your hands or clothing, as this will dirty your hands or clothing. If they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains. •When removing paper which has become jammed inside the machine, remove the jammed paper gently to prevent the toner on the paper from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician. •The fixing unit and its surroundings inside the machine may become hot during use. When removing jammed paper or when inspecting the inside of the machine, do not touch the fixing unit and its surroundings, as doing so may result in burns or electrical shock. •After clearing all paper jams, remove your hands from the machine immediately. Even if the machine is not in operation, your hands, hair, or clothing may get caught in the feed rollers, which could result in personal injury or damage if the machine suddenly starts printing. NOTE •If you press [Recover Later], you can continue operating the machine, such as you can set mode settings and scan originals, without removing the jammed paper immediately. •If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch panel display.
Clearing Paper Jams3-3 Troubleshooting 3 1Inspect all paper jam locations indicated on the touch panel display, and remove any jammed paper. See the appropriate pages below for instructions on finding and removing jammed paper. Or, you can follow the instructions on the touch panel display. If jammed paper tears while it is being removed, be sure to remove any remaining pieces from inside the machine. IMPORTANT •If the machine’s power is turned OFF when there is a paper jam, detection of paper jams in the paper drawers is not possible after the power is turned back ON. Clear paper jams without turning the power OFF. •If a paper jam occurs in the feeder, you cannot continue operating the machine. Follow the directions on the touch panel display to clear the paper jam. (See “Feeder (DADF-P2),” in the Reference Guide.) NOTE •Some areas that are shown to have paper jams may not actually have paper jams. However, always check all locations indicated on the touch panel display in the order that is given. •When paper is jammed in several locations, the following image with the black circles appears on the screen. ❑See the instructions on the following section. aStack Bypass (See “Stack Bypass,” in the Reference Guide.)/ Fixing Unit (See “Fixing Unit (Inside the Main Unit),” in the Reference Guide.) bPaper Drawer 1 (See “Paper Drawer 1,” in the Reference Guide.) cPaper Drawer 2 (See “Paper Drawers 2, 3, and 4,” in the Reference Guide.) For the iR2018i, the paper drawer 2 can be used when the optional Cassette Feeding Module-P1 is attached to the machine. a c b
Clearing Paper Jams3-4 Troubleshooting 3 ●If a paper jam occurs inside an optional unit: ❑ See the instructions on the following section. aFeeder (See “Feeder (DADF-P2),” in the Reference Guide.) bInner 2 Way Tray-E2 (See “Inner 2 Way Tray-E2 (Optional),” in the Reference Guide.) cDuplex Unit (See “Duplex Unit (Duplex Unit-B1),” in the Reference Guide.) dCassette Feeding Module-P1/Q1 (See “Paper Drawers 2, 3, and 4,” in the Reference Guide.) The Cassette Feeding Module-P1 cannot be attached to the iR2030/iR2025/iR2022i. eFinisher-U2 (See “Finisher-U2 (Optional),” in the Reference Guide.) a b c d e
Clearing Paper Jams3-5 Troubleshooting 3 2After you have removed all of the jammed paper at the locations indicated on the touch panel display, restore all levers and covers to their original positions. 3Continue to follow the procedure and instructions displayed on the touch panel display. Once you have removed all of the jammed paper in locations other than the feeder, printing or copying resumes. If there is paper that still needs to be removed, a screen indicating how to clear that paper jam appears on the touch panel display. Repeat the procedure from step 1. NOTE You do not have to re-enter the number of copies or prints, even if you are printing multiple sets. The machine automatically recalculates the number of copies or prints to make based on the number of sheets that have jammed.
List of Error Messages3-6 Troubleshooting 3 List of Error Messages List of Error Codes without Messages If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on the Details screen under [Log] from the System Monitor screen. (See “Checking Copy/Print Job Details,” in the Reference Guide.) If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report and TX Report. (See Chapter 11, “Printing Communication Reports,” in the Sending and Facsimile Guide.) Perform the necessary procedures according to the error code. NOTE If a send job is canceled, “STOP” is printed in the Results column on the TX Report. # 001 Cause Paper or originals are jammed. Remedy Remove any jammed paper or originals. (See “Clearing Paper Jams,” or “Feeder (DADF-P2),” in the Reference Guide.) # 009 Cause 1 There is no paper. Remedy Load paper. (See “Paper Drawers,” in the Reference Guide.) Cause 2 The paper drawer is not inserted correctly into the machine. Remedy Insert the paper drawer properly. (See “Paper Drawers,” in the Reference Guide.)
List of Error Messages3-7 Troubleshooting 3 # 037 Cause Documents could not be received because there was insufficient memory available. Remedy Erase unwanted documents and documents with errors from memory in order to increase the amount of available memory. (See “Checking/Changing the Send/Receive Status,” in the Sending and Facsimile Guide.) # 701 Cause The specified Department ID does not exist, or the password has changed. Remedy Enter the correct Department ID or password using - (numeric keys) on the control panel, and try again. (See “Entering the Department ID and Password,” in the Reference Guide.) # 749 Cause You could not execute the job because a service call message is being displayed. Remedy Turn the main power OFF, wait for three or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. # 816 Cause You cannot print because the set page limit total has been reached. Remedy Contact your System Manager. # 852 Cause An error occurred because the main power switch was turned OFF while a job was being processed. Remedy Check to see if the main power switch is turned ON. Try processing the job again, if necessary.