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Canon Ir2025i User Guide

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    							Replacing the Toner Cartridge2-9
    Routine Maintenance
    2
    5With the side with the label facing up, 
    insert the new toner cartridge in the 
    direction of the arrow while grasping its 
    handle.
    6Hold the toner cartridge with one hand, and 
    remove the seal by pulling it out with the 
    other hand.
    IMPORTANT
    •Pull out the seal slowly, otherwise the scattered toner may 
    soil your clothes, etc.
    •Pull out the seal completely, otherwise the print error may 
    occur.
    •Pulling the seal upwards or downwards may break the seal. 
    If the seal could break inside the toner cartridge and cannot 
    be removed completely, the toner cartridge may not be 
    used.
    •Ensure seal is pulled out completely from the toner cartridge because the toner may scatter and printing 
    quality may deteriorate.
    •Throw away the seal after removing it from the toner cartridge.
     
    						
    							Replacing the Toner Cartridge2-10
    Routine Maintenance
    2
    7Turn the toner cartridge in the direction of 
    the arrow.
    IMPORTANT
    Turn the toner cartridge fully until it locks into place.
    8Close the front cover.
    CAUTION
    When closing the front cover, be careful not to get 
    your fingers caught, as this may result in personal 
    injury.
    IMPORTANT
    Be sure to clean the fixing unit every time you replace the 
    toner cartridge. See “Fixing Unit Cleaning,” in the Reference 
    Guide.
     
    						
    							CHAPTER
    3-1
    3
    Troubleshooting
    This chapter explains what to do in response to a paper jam and an error message display.
    Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
    List of Error Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
    List of Error Codes without Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
     
    						
    							Clearing Paper Jams3-2
    Troubleshooting
    3
    Clearing Paper Jams
    WARNING
    The screen indicating the location of the paper jam and instructions on how to clear the paper 
    jam appears on the touch panel display. This screen repeatedly appears on the touch panel 
    display until the paper jam is entirely cleared. The location of the paper jam is indicated, by a 
    black circle.
    There are some areas inside the machine which are subject to high-voltages. When removing 
    jammed paper or when inspecting the inside of the machine, do not allow necklaces, 
    bracelets, or other metal objects to touch the inside of the machine, as this may result in 
    burns or electrical shock.
    CAUTION
    •When removing jammed originals or paper, take care not to cut your hands on the edges of 
    the originals or paper.
    •When removing paper which has become jammed inside the machine, take care not to cut 
    your hands or injure yourself on the inside of the machine. If you cannot remove the paper, 
    please contact a service representative.
    •When removing paper which has become jammed inside the machine, take care not to allow 
    the toner on the jammed paper to come into contact with your hands or clothing, as this will 
    dirty your hands or clothing. If they become dirty, wash them immediately with cold water. 
    Washing them with warm water will set the toner, and make it impossible to remove the toner 
    stains.
    •When removing paper which has become jammed inside the machine, remove the jammed 
    paper gently to prevent the toner on the paper from scattering and getting into your eyes or 
    mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and 
    immediately consult a physician.
    •The fixing unit and its surroundings inside the machine may become hot during use. When 
    removing jammed paper or when inspecting the inside of the machine, do not touch the fixing 
    unit and its surroundings, as doing so may result in burns or electrical shock.
    •After clearing all paper jams, remove your hands from the machine immediately. 
    Even if the machine is not in operation, your hands, hair, or clothing may get caught in the 
    feed rollers, which could result in personal injury or damage if the machine suddenly starts 
    printing.
    NOTE
    •If you press [Recover Later], you can continue operating the machine, such as you can set mode 
    settings and scan originals, without removing the jammed paper immediately.
    •If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch 
    panel display.
     
    						
    							Clearing Paper Jams3-3
    Troubleshooting
    3
    1Inspect all paper jam locations indicated on the touch panel display, and 
    remove any jammed paper.
    See the appropriate pages below for instructions on finding and removing jammed paper. Or, you can 
    follow the instructions on the touch panel display.
    If jammed paper tears while it is being removed, be sure to remove any remaining pieces from inside 
    the machine.
    IMPORTANT
    •If the machine’s power is turned OFF when there is a paper jam, detection of paper jams in the paper 
    drawers is not possible after the power is turned back ON. Clear paper jams without turning the power 
    OFF.
    •If a paper jam occurs in the feeder, you cannot continue operating the machine. Follow the directions on 
    the touch panel display to clear the paper jam. (See “Feeder (DADF-P2),” in the Reference Guide.)
    NOTE
    •Some areas that are shown to have paper jams may not actually have paper jams. However, always 
    check all locations indicated on the touch panel display in the order that is given.
    •When paper is jammed in several locations, the following image with the black circles appears on the 
    screen.
    ❑See the instructions on the following section.
    aStack Bypass (See “Stack Bypass,” in the Reference Guide.)/
    Fixing Unit (See “Fixing Unit (Inside the Main Unit),” in the 
    Reference Guide.)
    bPaper Drawer 1 (See “Paper Drawer 1,” in the Reference Guide.)
    cPaper Drawer 2 (See “Paper Drawers 2, 3, and 4,” in the 
    Reference Guide.)
    For the iR2018i, the paper drawer 2 can be used when the 
    optional Cassette Feeding Module-P1 is attached to the machine.
    a
    c
    b
     
    						
    							Clearing Paper Jams3-4
    Troubleshooting
    3
    ●If a paper jam occurs inside an optional unit:
    ❑
    See the instructions on the following section.
    aFeeder (See “Feeder (DADF-P2),” in the Reference Guide.)
    bInner 2 Way Tray-E2 (See “Inner 2 Way Tray-E2 (Optional),” in the 
    Reference Guide.)
    cDuplex Unit (See “Duplex Unit (Duplex Unit-B1),” in the Reference 
    Guide.)
    dCassette Feeding Module-P1/Q1 (See “Paper Drawers 2, 3, and 4,” 
    in the Reference Guide.)
    The Cassette Feeding Module-P1 cannot be attached to the 
    iR2030/iR2025/iR2022i.
    eFinisher-U2 (See “Finisher-U2 (Optional),” in the Reference 
    Guide.) 
    a
    b
    c
    d
    e
     
    						
    							Clearing Paper Jams3-5
    Troubleshooting
    3
    2After you have removed all of the jammed paper at the locations indicated 
    on the touch panel display, restore all levers and covers to their original 
    positions.
    3Continue to follow the procedure and instructions displayed on the touch 
    panel display.
    Once you have removed all of the jammed paper in locations other than the feeder, printing or copying 
    resumes.
    If there is paper that still needs to be removed, a screen indicating how to clear that paper jam 
    appears on the touch panel display. Repeat the procedure from step 1.
    NOTE
    You do not have to re-enter the number of copies or prints, even if you are printing multiple sets. The 
    machine automatically recalculates the number of copies or prints to make based on the number of 
    sheets that have jammed.
     
    						
    							List of Error Messages3-6
    Troubleshooting
    3
    List of Error Messages
    List of Error Codes without Messages
    If a job or operation does not complete successfully, check the error code, and perform the 
    necessary operations according to the error code displayed. You can check the error code on 
    the Details screen under [Log] from the System Monitor screen. (See “Checking Copy/Print Job 
    Details,” in the Reference Guide.)
    If a send, receive, or fax job does not complete successfully, the error code is printed in the 
    Results column on the Activity Report and TX Report. (See Chapter 11, “Printing 
    Communication Reports,” in the Sending and Facsimile Guide.)
    Perform the necessary procedures according to the error code.
    NOTE
    If a send job is canceled, “STOP” is printed in the Results column on the TX Report.
    # 001 
    Cause Paper or originals are jammed. 
    Remedy Remove any jammed paper or originals. (See “Clearing Paper Jams,” or “Feeder (DADF-P2),” 
    in the Reference Guide.)
    # 009 
    Cause 1 There is no paper. 
    Remedy Load paper. (See “Paper Drawers,” in the Reference Guide.) 
    Cause 2 The paper drawer is not inserted correctly into the machine. 
    Remedy Insert the paper drawer properly. (See “Paper Drawers,” in the Reference Guide.)
     
    						
    							List of Error Messages3-7
    Troubleshooting
    3
    # 037 
    Cause Documents could not be received because there was insufficient memory available. 
    Remedy Erase unwanted documents and documents with errors from memory in order to increase the 
    amount of available memory. (See “Checking/Changing the Send/Receive Status,” in the 
    Sending and Facsimile Guide.)
    # 701 
    Cause The specified Department ID does not exist, or the password has changed. 
    Remedy Enter the correct Department ID or password using   -   (numeric keys) on the control 
    panel, and try again. (See “Entering the Department ID and Password,” in the Reference 
    Guide.)
    # 749 
    Cause You could not execute the job because a service call message is being displayed. 
    Remedy Turn the main power OFF, wait for three or more seconds, and turn the main power back ON. 
    If the machine still does not work normally, turn the main power OFF, disconnect the 
    machine, and contact your local authorized Canon dealer.
    # 816 
    Cause You cannot print because the set page limit total has been reached. 
    Remedy Contact your System Manager.
    # 852 
    Cause An error occurred because the main power switch was turned OFF while a job was being 
    processed.
     
    Remedy Check to see if the main power switch is turned ON. Try processing the job again, if 
    necessary.
     
    						
    							List of Error Messages3-8
    Troubleshooting
    3
     
    						
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