Canon Ir2025 User Guide

Replacing the Toner Cartridge2-9
Routine Maintenance
2
5With the side with the label facing up, 
insert the new toner cartridge in the 
direction of the arrow while grasping its 
handle.
6Hold the toner cartridge with one hand, and 
remove the seal by pulling it out with the 
other hand.
IMPORTANT
•Pull out the seal slowly, otherwise the scattered toner may 
soil your clothes, etc.
•Pull out the seal completely, otherwise the print error may 
occur.
•Pulling the seal upwards or downwards may break the...

Replacing the Toner Cartridge2-10
Routine Maintenance
2
7Turn the toner cartridge in the direction of 
the arrow.
IMPORTANT
Turn the toner cartridge fully until it locks into place.
8Close the front cover.
CAUTION
When closing the front cover, be careful not to get 
your fingers caught, as this may result in personal 
injury.
IMPORTANT
Be sure to clean the fixing unit every time you replace the 
toner cartridge. See “Fixing Unit Cleaning,” in the Reference 
Guide.
 

CHAPTER
3-1
3
Troubleshooting
This chapter explains what to do in response to a paper jam and an error message display.
Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
List of Error Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
List of Error Codes without Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Clearing Paper Jams3-2
Troubleshooting
3
Clearing Paper Jams
WARNING
The screen indicating the location of the paper jam and instructions on how to clear the paper 
jam appears on the touch panel display. This screen repeatedly appears on the touch panel 
display until the paper jam is entirely cleared. The location of the paper jam is indicated, by a 
black circle.
There are some areas inside the machine which are subject to high-voltages. When removing 
jammed paper or when inspecting the inside of the...

Clearing Paper Jams3-3
Troubleshooting
3
1Inspect all paper jam locations indicated on the touch panel display, and 
remove any jammed paper.
See the appropriate pages below for instructions on finding and removing jammed paper. Or, you can 
follow the instructions on the touch panel display.
If jammed paper tears while it is being removed, be sure to remove any remaining pieces from inside 
the machine.
IMPORTANT
•If the machine’s power is turned OFF when there is a paper jam, detection of paper jams in...

Clearing Paper Jams3-4
Troubleshooting
3
●If a paper jam occurs inside an optional unit:
❑
See the instructions on the following section.
aFeeder (See “Feeder (DADF-P2),” in the Reference Guide.)
bInner 2 Way Tray-E2 (See “Inner 2 Way Tray-E2 (Optional),” in the 
Reference Guide.)
cDuplex Unit (See “Duplex Unit (Duplex Unit-B1),” in the Reference 
Guide.)
dCassette Feeding Module-P1/Q1 (See “Paper Drawers 2, 3, and 4,” 
in the Reference Guide.)
The Cassette Feeding Module-P1 cannot be attached to the...

Clearing Paper Jams3-5
Troubleshooting
3
2After you have removed all of the jammed paper at the locations indicated 
on the touch panel display, restore all levers and covers to their original 
positions.
3Continue to follow the procedure and instructions displayed on the touch 
panel display.
Once you have removed all of the jammed paper in locations other than the feeder, printing or copying 
resumes.
If there is paper that still needs to be removed, a screen indicating how to clear that paper jam...

List of Error Messages3-6
Troubleshooting
3
List of Error Messages
List of Error Codes without Messages
If a job or operation does not complete successfully, check the error code, and perform the 
necessary operations according to the error code displayed. You can check the error code on 
the Details screen under [Log] from the System Monitor screen. (See “Checking Copy/Print Job 
Details,” in the Reference Guide.)
If a send, receive, or fax job does not complete successfully, the error code is printed...

List of Error Messages3-7
Troubleshooting
3
# 037 
Cause Documents could not be received because there was insufficient memory available. 
Remedy Erase unwanted documents and documents with errors from memory in order to increase the 
amount of available memory. (See “Checking/Changing the Send/Receive Status,” in the 
Sending and Facsimile Guide.)
# 701 
Cause The specified Department ID does not exist, or the password has changed. 
Remedy Enter the correct Department ID or password using   -   (numeric...

List of Error Messages3-8
Troubleshooting
3