Canon Ir 2230 User Guide

							3-1
CHAPTER
3Troubleshooting
This chapter explains how to solve printing problems and the remedial steps to take if printing fails.
When a Message Is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-2
Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3-4Printer Trouble  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5Print Quality Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
 
						

							When a Message Is Displayed3-2
3
Troubleshooting
When a Message Is Displayed
If the printer is unable to print for some reason, the Error Indicator lights up and a message 
indicating the cause of the problem is displayed on the touch panel display. When these 
messages are displayed, take the appropriate action to solve the problem.
NOTE
 
•If a message indicating another problem occurs at the same time as the first error message, a warning message will not be displayed.
•If the message is shown with the Error Skip mark, you can bypass the error and continue printing by pressing [Error skip]. However, if you do this, print data may be lost or the data may not be printed correctly. If you want to cancel the procedure, cancel the print job to remove the cause of the problem, and print the data again. 
•To perform an error skip, press [Print] on the System Monitor screen ➞ select the job containing the error ➞ press [Details] ➞ [Error Skip].
•To cancel a print job, press [Print] on the System Monitor screen ➞ select the job containing the error ➞ press [Cancel]. (See Chapter 5, Checking Job and Device Status, in the Reference Guide.)
PDL IMG Invalid Data Error Skip 
Cause There is data in the TIFF or JPEG images that cannot be processed by the machine. 
Remedy Cancel the job and try printing the data again.
PDL IMG Work Memory Full Error Skip 
Cause There is not enough memory necessary to process TIFF or JPEG images. 
Remedy Cancel the job and try printing the data again.
PDL UFR II Layout Error Error Skip 
Cause The page layout cannot be processed due to lack of memory. 
Remedy Set the Graphics Mode in the UFR II printer driver to Raster Mode and print the data again. (See the Help function on the UFR II printer driver.)* If Auto Continue is selected, this error is skipped automatically.
PDL UFR II Work Mem Full Error Skip 
Cause The work memory for the UFR II mode is full. 
Remedy Set the Graphics Mode in the UFR II printer driver to Raster Mode and print the data again. (See the Help function on the UFR II printer driver.)* If Auto Continue is selected, this error is skipped automatically.
 
						

							When a Message Is Displayed3-3
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Troubleshooting
PDL UFR II DL Mem. Full Error Skip 
Cause There is not enough memory to register the character set. 
Remedy Set the Graphics Mode in the UFR II printer driver to Raster Mode and print the data again. (See the Help function on the UFR II printer driver.)* If Auto Continue is selected, this error is skipped automatically.
PDL UFR II Version Err Error Skip 
Cause A job has been sent from a version of the UFR II printer driver that is not compatible with this machine. 
Remedy Change the printer driver version and print the data again.
PDL Warning 
Cause An internal error has occurred for the printer function. 
Remedy Perform a printer reset to try to initialise the function again. If this error persists, contact your local authorised Canon dealer.
PDL IMG Initial. Err 
Cause An error occurred during the initialisation of the function. 
Remedy Cancel the job and then perform a printer reset to initialize the function again. If this error persists, contact your local authorised Canon dealer.
PDL IMG Process. Error 
Cause An error occurred while processing data. 
Remedy Cancel the job and then perform a printer reset to initialize the function again. If this error persists, contact your local authorised Canon dealer.
 
						

							Printing Problems3-4
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Troubleshooting
Printing Problems
If you have trouble printing, we recommend resolving the problems with the following remedies.
NOTE
 
Please contact your local authorised Canon dealer if a problem persists, or if you encounter problems not listed below.
 
Printer Trouble
The printer does not work. 
Cause 1 There is data remaining in the printers memory. (The Processing/Data Indicator is flashing or lit.) 
Remedy Print out the data. (See Chapter 5, Checking Job and Device Status, in the Reference Guide.) 
Cause 2 There is a problem with the printer or the software. 
Remedy Look at the message on the display and act accordingly. (See When a Message Is Displayed, on p. 3-2.)
Printing stops before the job is complete. 
Cause There is data remaining in the printers memory. (The Processing/Data Indicator is flashing or lit.) 
Remedy Print out the data. (See Chapter 5, Checking Job and Device Status, in the Reference Guide.)
You cannot print a job or store a job. 
Cause The total number of pages in all jobs (maximum capacity is 8,000 pages) or size of the data in the hard disk has exceeded the limit which can be processed. 
Remedy 1 Delete other processes, documents, or forms stored in the box, cancel other jobs being processed, or wait until those jobs are finished, then print again. 
Remedy 2 Divide the job, then print again.
You cannot store a secured print job. 
Cause The number of secured jobs stored in the machine has exceeded the maximum capacity of 25 jobs, or the total number of pages that are stored or are in jobs has exceeded the limit (8,000 pages). 
Remedy Delete other secured jobs, or wait until those jobs have finished printing, then print again.
 
						

							Printing Problems3-5
3
Troubleshooting
 
Printing Problems
Meaningless characters are being printed. 
Cause You have printed from Windows without installing the printer driver for Windows that was included with the machine. 
Remedy Install the printer driver for Windows that was included with the machine and print the data again. (See Chapter 2, Getting Started, in the UFR II Driver Guide.)
A font that is different from the one specified is printed. 
Cause The Send According to Font Substitution Table setting has been set on the printer driver for Windows. 
Remedy Set the Send According to Font Substitution Table setting to the correct setting and print the data again. (See the Help function on the printer driver.)
You cannot print the last page. 
Cause The command that identifies the end of the data has not been sent from the PC. (The Processing/Data Indicator is flashing or lit.) 
Remedy Clear the print data. (If you print from application software that does not have a print function and the last page of data is not a full page, the data will remain in the machines memory.) (See Chapter 5, Checking Job and Device Status, in the Reference Guide.)
A print job that you have specified as two-sided printing is printed on one side of the paper. 
Cause 1 The paper size you have specified is not supported by two-sided printing. 
Remedy Change the print job settings and print the data again. 
Cause 2 The settings for the front and back sides of the paper are different. 
Remedy Change the print job settings and print the data again.
The data does not fit on the page properly. 
Cause 1 The paper is not in the correct position. 
Remedy Make sure the machine is set correctly and try printing again. (See Chapter 7, Routine Maintenance, in the Reference Guide.) 
Cause 2 The data is outside the printable area. 
Remedy 1 Insert margins around the data and print the data again. (See the Help function on the printer driver or the application software manual.) 
Remedy 2 Change the Scaling settings on the printer driver and print the data again. (See Chapter 3, Basic Print Options in the UFR II Driver Guide.)
 
						

							Printing Problems3-6
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Troubleshooting
The printing location has slipped. 
Cause 1 Margin, Offset X, or Offset Y in the printer settings menu have been changed. 
Remedy Set Margin, Offset X, and Offset Y to 0.0 and print the data again. (See Margin, on p. 2-10, and Offset X/Offset Y, on p. 2-12.) 
Cause 2 The application software s top margin and paper location settings are not correct. 
Remedy Set the correct settings for the top margin and the paper location and print the data again. (See the application software manual.)
Data that should be printed on the same page is printed on two separate pages. 
Cause The application softwares Line spacing and Number of lines on a page settings are not correct. 
Remedy Change the settings so that the data fits on one page and print the data again. (See the application software manual.)
 
						

							Printing Problems3-7
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Troubleshooting
 
Print Quality Problems
The printout is too light or too dark. 
Cause 1 The toner density settings are not correct. 
Remedy Adjust the toner density and print the data again. (See Density, on p. 2-8.) 
Cause 2 Toner Save is set to On. 
Remedy Set Toner Save to Off and print the data again. (See Toner Save, on p. 2-8.)
 
						

							Printing Problems3-8
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Troubleshooting
 
						

							4-1
CHAPTER
4Appendix
This chapter lists a summary of the specifications for the machine and index.
Specifications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-2Software Specifications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-3
 
						

							Specifications4-2
4
Appendix
Specifications
Specifications are subject to change without notice for product improvement or future release.
 
Software Specifications
Command LanguageUFR II
Printable AreaReduced to 5.0 mm from the top, bottom, left, and right edges of the paper.