Canon Imageformula P 215ii Scan Tini User Guide

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Detaching and attaching the Feed Roller
Detaching and attaching the Feed RollerTo remove or attach the 
feeding roller, follow the procedure below.
Detaching the Feed Roller
1
Open the feed tray.
2Open the feeder cover.
3Open the roller cover
4Slide the feed rollers to left.
5Remove the feed rollers.
Attaching the Feed Roller
Use the following procedure to replace the feed roller.
1Attach the new feed rollers. Align the notch on the roller with the shaft 
on the main unit side.
 
						

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2Slide the feed rollers to right.
3Completely close the roller cover so that it clicks into place.
Make sure to close the roller cover so that it clicks into place.
Failure to securely close the feed cover will cause document feed problems.
4Close the feeder cover.
Detaching and attaching the separation pad
When replacing the separation pad, perform the following steps to 
detach it from and attach it to the unit.
Detaching the separation pad
1
Open the feed tray.
2Open the feeder cover.
3Remove the separation pad.
 
						

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Attaching the separation pad
1
Attach the separation pad.
2Close the feeder cover. 
Resetting the Counters
Resetting the CountersMake sure to reset the scanner’s internal 
counters using the following procedure whenever you replace the 
feed roller or separation pad.
This section describes the procedure to use when the Auto Startswitch on 
the rear panel of the scanner is set to the “OFF” position.
If the Auto Start switch is set to the “ON” position (when you only use 
CaptureOnTouch Lite and have not installed CaptureOnTouch and the 
scanner driver on your computer), you cannot reset the counter using this 
procedure. 
In this case, you can reset the counter from CaptureOnTouch Lite.
1Log on to Windows as an Administrator.
2Click the Start button, and then click [All Programs], [Canon P-xxx], 
and [Canon imageFORMULA Utility].
imageFORMULA Utility starts.
In Windows 8.1 / 8, it is registered in the following location.
Attach the separation pad securely until it clicks into place. If the pad is 
not attached completely, feeding errors may occur.
 
						

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3Click [CANON P-xxx USB] and click [Properties].
Click the [Maintenance] tab, and reset the counters.
If you replaced the feed rollers, click [Reset] for [Current Rollers].
If you replaced the separation pad, click [Reset] for [Current Pad].
4Click [OK] to close the scanner properties.
1Opens the scanner drivers Detail Settings screen.
See Select document settings.
2Click   to display the [Scanner Information] dialog box.
The [Scanner Information] dialog box appears.
3Click [Maintenance].
The [Maintenance] dialog box appears.
4Reset the counters.
If you replaced the feed rollers, click [Reset] for [Current Rollers Count].
If you replaced the separation pad, click [Reset] for [Current Pad Count].
5Click   to close the dialog box.
 
						

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Chapter 12 Uninstalling the Software
If the scan driver, CaptureOnTouch is not operating normally, follow the 
procedure below to uninstall them. Then, re-install the software from the 
Setup disc. -> Software Installation on p.20
Uninstallation .................................................................................... 104
Uninstallation
1From the Windows task bar, click the [Start] button, and then [Control 
Panel].
2Click [Uninstall a program] ([Add or Remove Programs] for Windows 
XP).
The [Uninstall or change a program] dialog box appears.
3From the Programs list, select the software you want to remove and 
then click [Uninstall].
The delete confirmation screen appears.
4Click [Yes].
Uninstallation of the software is now complete.
No uninstaller is provided for OS X drivers. To uninstall, use Finder to 
delete the following files.
/Library/Image Capture/TWAIN Data Sources/P215II
/Applications/CaptureOnTouch P-215II
Log on to Windows as an Administrator.
 
						

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Chapter 13 Troubleshooting
Clearing a Paper Jam ....................................................................... 105
Common Problems and Solutions .................................................. 107
Software Troubleshooting................................................................ 109
Useful tips ......................................................................................... 109
Clearing a Paper Jam
When paper jams occur during scanning, use the following 
procedure to clear them.
Be careful when removing jammed paper. It is possible to cut your 
hand on the edge of a sheet of paper.
1Remove any documents remaining in the feed tray.
2Open the feeder cover.
 
						

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3Remove the jammed document from the feed side or eject side.
4Close the feeder cover.
After you remove the jammed paper, check to see if the last page was 
scanned correctly, and then continue scanning.
Clearing a Card Jam
If a card is inserted into the slot at an angle, the card may jam during 
scanning.
If a card jam occurs, try pulling the card out, or open the feeder cover to 
remove the card.
When opening the feeder cover to remove a jammed card, open the cover 
slowly. Opening the feeder cover too wide will put pressure on the card 
and may damage it.
Carefully pull out the document without using excessive force. If the 
jammed paper tears, make sure that you remove any remaining pieces.
Make sure the document does not get caught in the card guides as well.
When a paper jam or other problem occurs while [Rapid recovery 
system] is enabled in the scanner driver, the image of the last 
document that was scanned properly is saved before scanning is 
stopped. Therefore, you can quickly resume scanning after 
resolving the cause of the interruption. As the image of the 
document that was being fed at the time of the interruption may not 
be saved in such cases, be sure to verify the last scanned image 
before resuming the operation.
 
						

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Common Problems and Solutions
This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your local 
authorized Canon dealer.
Q1 The scanner does not turn ON.
A1 1 The scanner remains OFF while the feed tray is closed. 
When you open the feed tray, the scanner turns ON 
automatically.
2 If the scanner is connected to the computer via a USB hub, 
try removing the hub and connecting directly to the 
computer.
Q2 The scanner is not recognized.
A2 1 Confirm that the scanner is properly connected to the 
computer with a USB cable.
2 Confirm that the scanner is turned on. See the previous Q1 
The scanner does not turn ON.. if the scanner does not 
turn on.
3 The computers USB interface may not support the scanner. 
The scanner cannot be guaranteed to work with all USB 
interfaces.
4 Confirm that the supplied USB cable is used to connect the 
scanner to the computer. The scanner cannot be guaranteed 
to work with all available USB cables.
5 If the scanner is connected to the computer via a USB hub, 
try removing the hub and connecting directly to the 
computer.
6 When the Auto Start switch on the scanner is set to ON, you 
can only scan with the built-in application, CaptureOnTouch 
Lite. In this case, scanning from applications on the 
computer is disabled.
7 When the scanner is operated with Windows and if ?, !, or 
x icons appear for the scanner in Device Manager, delete 
the scanner in Device Manager and reinstall the scanner 
driver.
Q3 Documents feed askew (scanned images are slanted).
A3 1 Reduce the number of pages that you load into the scanner 
at one time, and then scan again.
2 Align the document guides to fit the documents as closely as 
possible, and load the documents so that they feed straightly.
3 Enable [Automatically straightens skewed] (or [Deskew]) in 
the scanner driver settings.
4 If many pages have been scanned since the last roller 
cleaning, clean the rollers and separation pad. When 
cleaning the scanner refer to Cleaning the Scanning Glass 
and the Rollers on p.97. When replacing, refer to Replacing 
Consumable Parts on p.98.
5 Confirm that the separation pad is attached securely.
6 Perfectly straight scanning may not be possible for the 
document due to the structural design of the scanner.
Q4 CaptureOnTouch Lite does not start.
A4 1 If the Auto Start switch on the scanner is set to OFF, the built-
in application, CaptureOnTouch Lite, does not start. Close 
the feed tray to turn OFF the scanner, and set the Auto Start 
switch to ON.
2 If access to USB devices is blocked by security software, you 
may not be able to use CaptureOnTouch Lite.
Q5 The auto play screen appears when the scanner is 
connected, but you cannot scan with CaptureOnTouch.
A5 When the Auto Start switch on the scanner is set to ON, you can 
only scan with the built-in application, CaptureOnTouch Lite. 
Close the feed tray to turn OFF the scanner, and set the Auto 
Start switch to OFF.
Q6 Documents are not scanned according to the settings 
configured in the scanner driver.
A6 When you scan using [Select document] panel registered with 
CaptureOnTouch, the CaptureOnTouch settings have priority 
over the scanner driver settings. Edit settings in the [Select 
document] panel, or create a new [Select document] panel using 
the desired scanning conditions.
 
						

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Q7 If white lines or streaks appear in scanned images.
A7 Clean both sides of the scanner glass, and the rollers. If a sticky 
substance such as glue or correction fluid is found, carefully wipe 
with just enough pressure to clean the area where the lines 
appear. For cleaning the scanner, refer to Chapter 10 Regular 
Maintenance. If the problem cannot be solved by cleaning, the 
internal glass may be scratched. Contact your local authorized 
Canon dealer.
Q8 Pages are missing.
A8 Then the scanner drivers [Scanning Side] setting is [Skip blank 
page], documents with very little black may be unintentionally 
skipped. Decrease the [Set the likelihood of skipping blank page] 
value When you want to delete the images of the blank pages in 
two-sided documents on p.80, or select another scan mode 
setting such as [Simplex] or [Duplex]. If pages are skipped due to 
the document double feeding, see Q9 Documents jam (or 
double-feed)..
Q9 Documents jam (or double-feed).
A9 1 If the feed roller and the separation pad have been installed 
correctly, clean them if necessary. For cleaning and 
replacement, refer to Chapter 11 Detaching and attaching 
the feed roller and separation pad.
2 Proper scanning may not be possible when document pages 
stick together due to static electricity. Fan the documents 
before you load them.
Q10 Multiple pages of scanned images cannot be saved to a 
single file.
A10 Depending on the file format, multiple scanned image pages 
cannot be saved as a single file with CaptureOnTouch Lite and 
CaptureOnTouch.
 BMP, JPEG: Always save one page per file.
 PPTX: Always saved multiple pages per file.
 TIFF, PDF: You can save multiple pages to a single file by 
clicking and selecting in the displayed dialog box.
For the setting method, see About file formats.Q11 All of the placed documents have been scanned, but the 
scanned image does not appear on the application.
A11 When [Panel-Feeding] or [Automatic Feeding] is selected as the 
document feeding method on the scanner drivers setting screen, 
scanning  will continue even after all documents have been 
scanned because the scanner is waiting for additional 
documents. To finish the operation and send the scanned images 
to the application, press the [STOP] button (Windows) / [Finish] 
button (OS X) on the operating panel.
Q12 Memory becomes insufficient and scanning stops.
A12 If you configure scanning conditions that use a large amount of 
the computers memory, scanning may stop because of 
insufficient memory. Although this depends on the computers 
memory size, the possibility of insufficient memory increases if 
any of the following scanning conditions overlap.
 [Color Mode] is set to [24-bit Color]
 A large page size (e.g. Legal) is specified as the [Page Size]. 
Alternatively, the page size is set to [Scanners Maximum].
 A high resolution (600dpi etc.) is specified for [Dots per inch].
If an error message appears due to insufficient memory while 
scanning is in progress, stop scanning, change the scanning 
conditions (e.g. reduce the resolution or page size) and then try 
scanning again. In addition, the amount of memory used can be 
contained by turning off [Moire Reduction] and [Prevent Bleed 
Through/Remove Background] if they are set to on.
Q13 The scanner makes unusual noise while feeding 
documents.
A13 The paper quality of some documents can result in unusual 
noises, but this does not indicate a malfunction.
 
						

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Software Troubleshooting
This section describes troubleshooting problems and solutions for 
operating the supplied software (CaptureOnTouch).
If scanning is too slow
1
Close other running programs, if any.
2Scanning can be slowed down by memory shortage caused by 
memory-resident applications such as anti-virus programs. Close 
such memory-resident programs if necessary to free up memory 
space.
3When insufficient hard disk space is available, the scanner may be 
unable to create the necessary temporary files for scanned data. 
Delete unneeded data on the hard disk to free up more space.
4Scanning is slow if the computers USB port is not Hi-Speed USB 2.0 
compliant.
5If using a common USB cable that is not Hi-Speed USB 2.0 compliant, 
replace the cable with the supplied compliant cable.
6When the scanner is connected to the computer via a USB hub that is 
not Hi-Speed USB 2.0 compliant, remove the hub and connect the 
scanner directly to the computer.
If scanned image files cannot be opened in an application
1
Scanned images saved as multi-page TIFF files can be opened only 
by programs that support this file format.
2Images saved as compressed TIFF files (single- as well as multi-
page) can only be opened by programs that support the compressed 
format. This can occur with programs that are not compatible with 
CaptureOnTouch. In this case, select None as the image file 
compression format before scanning.
CaptureOnTouch plug-in or Captiva Cloud cannot be used
Install .NET framework if it is not yet installed.
Useful tips
Here are some useful tips for scanning documents.
Where are scanned images saved? Can the save destination 
be changed?
Images are saved to the following locations, according to program 
settings. All destination locations can be changed to other folders.
CaptureOnTouch
Both Standard Scanning and Scanning Shortcut save the output to 
the destination set in the [Select output] panel.
How are the scan settings configured?
CaptureOnTouch
By clicking the Edit button ([  ]) in the [Select document] panel, 
you can edit the scan settings when the [Select document edit 
screen] opens.
How do I save multiple pages in one file, or save one file per 
page?
When scanned images are saved in BMP, PNG, or JPEG format, each 
page is always saved as separate files.
When scanned images are saved in PPTX format, multiple pages are 
always saved in one file.
When scanned images are saved in PDF or TIFF format, you can specify 
multi- or single-page files. See also Q10 in Common Problems and 
Solutions on p.107
Can I copy or back up scanner setting configurations?
CaptureOnTouch
The setting configurations can be backed up and restored using 
[Back Up/Restore] on the [Basic settings] tab on the [Environmental 
settings] dialog box.