Canon Imageclass D1370 User Guide

9-3
Trou\fleshooting
4 Move the release lever (A) to the position shown 
in the figure.
	 		
(A)
5 Remove the jammed do\bumen\Lt by pulling it 
gently
.
	 		
6 Open the inner \bover.
	 		
7 Remove the jammed do\bumen\Lt by pulling it 
gently
.
	 		
8 Lift the do\bument feeder tray and remove the 
do\bument b
y pulling it gently.
	 		
9 Put the do\bument feeder tray ba\bk into pla\be.
	 		
10 Close inner \bover.
	 		
11 Close the feeder \bover.
	 		
12 Open the feeder or the platen glass \bover and 
remo...

9-4
Trou\fleshooting
Paper Jam\f in \bhe Ou\bpu\b Area
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remo
ve
	jammed	paper.
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Lift the s\banning platform.
	 		
3 Remove the jammed paper b\Ly pulling it out 
gently
.
	 		
4 Lower the s\banning platform.
5 When the following s\breen appears, sele\bt  
using [
] and press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No...

9-5
Trou\fleshooting
If paper is jammed \Iin the optional pap\Ier drawer (Drawer 2), also 
pull out this drawer halfway.
3 Remove the jammed paper b\Ly pulling it out 
gently.
	 		
4 Set the paper drawer.
If the optional pape\Ir drawer (Drawer 2) is installed, close the 
optional paper drawer also.
5 When the following s\breen appears, sele\bt  
using [
] and press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
Paper Jam\f in \bhe Back Cover and Duplex 
Uni\b...

9-6
Trou\fleshooting
2 If you are using the multi-pu\Lrpose tray, \blose it.
			
3 Open the front \bover while holding down the 
open button.
	 		
4 Remove the toner \bartridge.
Immediately place the toner cartridge into the original protective 
bag or wrap it wit\Ih a thick cloth.
5 Hold the green tabs ( A), and push the transport 
guide forward and down.
Do not take your hands off the \Itransport guide until it ha\Is reached 
the original position in St\Iep 7.
	 		
(A)
6 Remove the jammed paper b\Ly...

9-7
Trou\fleshooting
3 Holding the green tabs (A), open the 2-sided \L
transport guide.
	 		
(A)
4 Remove the jammed paper b\Ly pulling it out 
gently
.
	 		
5 Holding the green tabs , \blose the 2-sided 
transport guide se\burely.
Make sure that both ends o\If the paper exit g\Iuide are closed.
	 		
6 Set the paper drawer.
7 When the following s\breen appears, sele\bt  
using [
] and press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
   

9-8
Trou\fleshooting
If	messages	appear,	see	the	following	and	solve	the	pro\flem.
		e-Manual	→	Trou\fleshooting	→	Onscreen	Messages	
An	err
or
	code	is	a	3-dig
 it
	code	rec
 orded
	in	the	err
 or
	log	when	an	err
 or
	occurs
 .
You
	can	view	the	code	in	the	follo

wing
	repor
 ts
	and	log:
Error code\f•	 Error	send	repor t
•	 Error	rec eive	repor t
•	 Jo\f	histor y	display ed	on	the	syst em	status	screen	















































...

9-9
Trou\fleshooting
#022Pro\flem You
	are	restr
 icted
	to	send	faxes	from	your	comput
 er.
Action You	need	to	disa\fle	the	restr
iction.	Con tact	your	administra tor	for	more	infor mation.		e-Manual	→	Secur
ity	→	Restr icting	to	Specify	Destina tions	and	\bse	the	Sending	Func tions	(D1370/D1350	Only)	→	Restric
ting	to	Send	Fax es	from	Your	Comput er	
#037Pro\flem
	1 T

he
	machine	memory	is	full.
A

ction Print,
	send,	or	delete	any	documents	stor
 ed
	in	memory
 .
Pro\flem
	2 T

he
	data	size	ex...

9-10
Trou\fleshooting
#801Pro\flem
	1 W
 henever
	it	communica
 tes
	with	the	SMTP	serv
 er
	in	order	to	send	e-mail
 ,
	a	timeout	caused	\fy	the	mail	serv
 er
	side	occurs
 .
Action Check
	to	make	sure	the	SMTP	is	opera
 ting
	normally
 .
	Check	the	netw
 ork
	status
 .
Pro\flem
	2 D
 uring
	SMTP	connec
 tion,
	an	err
 or
	is	retur
 ned
	from	the	SMTP	serv
 er.
Action Recheck	your	SMTP	serv er	settings.
P ro\flem	3 T he	destination	setting	is	not	cor rect.
Action Check
	the	destination	settings.
P...

9-11
Trou\fleshooting
This	message	appears	when	the	paper	size	loaded	in	the	paper	drawer	or	multi-purpose	tray	does	not	match	the	size	specified	in	
,	,	or	
	in	the		menu.	When	this	message	appears,	follo
 w
	the	steps	in	
the	proc

edure
	\felow
 .
 NOTE
Ignore \bhe me\f\fage and pr\uoceed \bo prin\b
You can print on paper currently set in the pa\Iper drawer or multi-purpose tray if you press [\fK] to ignore the message. Note that this may cause 
unexpected print results, for example, a part of the...

9-12
Trou\fleshooting
If	a	pro\flem	occurs	while	the	machine	is	in	use,	try	the	actions	suggested	in	this	section	\fefore	contacting	technical	support
Check \bhe Following Fir\f\b
I\f \bhe power \fwi\bched ON?
Make	sure	that	the	power	cord	is	securely	plugged	into	the	machine	and	into	the	wall	outlet.
Make	sure	that	electricity	is	supplied	from	the	power	cord.
\bse
	another	pow
 er
	cor
 d
	or	check	to	see	if	the	cor
 d
	is	\froken	using	a	voltmet
 er.
Turn	ON	the	power	switch.
If
	this	wor
 ks
Ha\f \bhe...