Canon I Sensys Mf8550cdn User Guide

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Common Problems
If  you encounter problems when using the  machine, check  the  items in this section  before contacting us. If  the  problems persist, contact
your local authorized  Canon  dealer or the  Canon  help line.
Is the machine turned ON ?  Is the power cord  connected ?If  the  machine is  turned ON but does not  respond,  turn  it OFF, check  whether  the  power cord  is  connected correctly, and  turn  it
back ON.
Connecting the Power  Cord
Are  the phone  cord, LAN cable and  USB cable connected  correctly?Check whether  these cables are  connected correctly. Use  care not  to  mistake the  phone  cord's port for  the  other cables'  ports.
Connecting the Telephone Line
Parts  and  Their Functions
Is sleep mode activated?If  you leave the  machine unattended for  a specific period of time, it enters  sleep mode for  power conservation, not  allowing yo u
to  operate it. 
To cancel sleep mode,  press 
.
Is any message  displayed on  the display?
If  a problem occurs, a message is  displayed.
When an Error  Message Appears
If a problem  persists  even after checking
Click the  link  that  corresponds to  the  problem.
Installation/Settings Problems
Copying Problems
Printing Problems
Faxing/Telephone  Problems (MF8580Cdw  / MF8550Cdn / MF8280Cw Only)
Check the Following
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Installation/Settings Problems
See Common  Problemsalso.
NOTE
Icons in the description
Problem  with the  wireless LAN connection
Problem  with the  wired LAN connection
Problem  with the  USB  connection
The machine cannot be connected  to a computer via a wireless LAN,  a wired LAN and  a USB cable at the same time.
All  three connection types cannot  be used at the  same time. The following  can be used at the  same time: a USB  cable and  a
wired LAN, or a USB  cable and  a wireless LAN.
Remote  UI is  not  displayed.
Are    and   set to  ?
Disabling HTTP  Communication
Disabling Remote  UI
If  the  machine is  connected to  a wired LAN, check  that  the  cable is  connected firmly and  the  IP  address is  set correctly, and
then  start the  Remote  UI again.
Connecting via Wired  LAN
Viewing Network Settings
If  the  machine is  connected to  a wireless LAN, check  that  the  settings are  specified correctly, and  then  start the  Remote  UI
again.
Connecting via Wireless LAN (MF8580Cdw  / MF8280Cw Only)
A  connection to a network cannot be established.
The IP  address may  not  be set correctly. Set the  IP  address again.
Setting IP Addresses
When  you connect the  machine to  a computer  via  wireless LAN, check  whether  the  machine is  properly  installed and  ready to
connect to  the  network.
When the machine cannot connect  to the wireless LAN
You are unsure of the set  IP address.
Viewing Network Settings
The connection method cannot be switched between a wired LAN and  a wireless LAN.
Did you select a wired LAN or a wireless LAN on  the  operation panel on  the  machine as well?  This selection is  required to  have
the  machine switch  to  your selection.
Selecting  Wired  LAN or Wireless LAN (MF8580Cdw  / MF8280Cw Only)
A  fax cannot be sent or received on  an optical  fiber  line.
The machine is  compliant with use on  analog lines. When  using an  optical fiber line  or IP  phone  line, the  machine may  not  work
correctly depending on  the  connection environment or connected devices.  In such a case, contact the  provider  of the  optical fiber
line  or IP  phone.
You are unsure of the SSID or the network key of the wireless router to be connected. The SSID is  not  displayed on  the
screen.
Check whether  the  SSID  can be found  on  the  wireless router  or package  box.
Check the  SSID  or the  network key  of the  wireless router  by using Canon  MF/LBP  Wireless Setup  Assistant.
Checking the SSID and  Network Key
The SSID of the wireless router to be connected  is  not  displayed in the access  point list.
Check whether  the  SSID  is  correct.
Checking the SSID and  Network Key
If  the  SSID  of the  wireless router  is  hidden (using a stealth mode ), set the  SSID  to  be visible  on  the  wireless router.
 A mode that  disables  the SSID  auto-detection  of other  devices.
Check whether  the  machine is  properly  installed and  ready to  connect to  the  network.
When the machine cannot connect  to the wireless LAN
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							The machine dials up  to an unintended connection destination  (if a dialup  router is  connected  to a network).
If  a dialup router  does not  need to  pass broadcast packets, set the  dialup router  so that  the  broadcast packets  will  not  pass.  If
the  dialup router  needs to  pass broadcast packets, check  whether  the  settings are  correct.
If  a DNS server  is  located  in an  external network, set the  IP  address to  be connected, not  the  host  name,  even if  connecting to
the  devices that  are  on  the  network that  is  connected to  the  machine.
If  a DNS server  is  located  on  a network that  is  connected to  the  machine and  the  information  about  the  devices that  are
connected to  an  external network is  registered to  the  DNS server, check  whether  the  settings are  correct.
When  the machine cannot connect to the wireless LAN
Check the status  of your  computer.
Have  the  settings of the  computer  and  the  wireless router  been completed?
Are  the  cables of the  wireless router  (including  the  power cord  and  LAN cable) correctly plugged in?
Is  the  wireless router  turned on ?
If the problem persists even after  checking the above: Turn  off  the  devices,  and  then  turn  them on  again.
Wait for  a while, and  try again to  connect to  the  network.
Check whether the machine is  turned ON.
If  the  machine is  turned ON, turn  it OFF, and  then  turn  it back ON.
Check the installation  site of the machine and  the wireless router.Is  the  machine too far from the  wireless router ?
Are  there any obstacles such as walls between  the  machine and  the  wireless router ?
Are  there any appliances such as microwave  ovens  or digital cordless  phones that  emit  radio waves near  the
machine?
Perform  one of the following settings again.
Setting Up Connection Using  WPS Push Button  Mode
Setting Up Connection Using  WPS PIN Code  Mode
Setting Up Connection by Selecting  a Wireless Router
Setting Up Connection by Specifying Detailed Settings
NOTE
When  you need to manually  set up the connection
If  the  wireless router  is  set as described below, manually enter all the  required information  for  the  wireless LAN connection
(Setting Up Connection by Specifying Detailed Settings ).
ANY connection refusal  is  activated.
The WEP key  that  was  automatically generated  (hexadecimal) is  selected.
 A function in which the wireless  router refuses  the connection if the SSID  on the device  to  be  connected  is set to  "ANY" or  is blank.
When  you need to change the settings  of the wireless router
If  the  wireless router  is  set as described below, change the  settings of the  router. The MAC address packet  filtering  is  set.
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							When  only IEEE  802.11n  is  used for  the  wireless communication,  WEP is  selected or the  WPA/WPA2 encryption method is  set
to  TKIP.
The stealth mode is  activated.
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Copying Problems
See Common  Problemsalso.
Printing results  are not  satisfactory. Paper creases or curls.
When You Cannot Print Properly
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Printing Problems
See Common  Problemsalso.
Printing results  are not  satisfactory. Paper creases or curls.
When You Cannot Print Properly
You cannot print.
Is  a printer driver  installed to  your computer  correctly?MF Driver  Installation  Guide
Printing seems to be slow.
Print  or delete  data in memory.
Printing Documents in Memory
Checking/Deleting Documents in Memory
Disabling Secure Print  is  recommended  if  you are  not  using it.
Changing the Valid Time Period  for Secured Documents
 When  the free space in memory is running  low, the processing speed of the machine becomes slow,  just as  a computer does. There is nothing abnormal.
You cannot print  with Google Cloud  Print.
Using  Google Cloud  Print
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Faxing/Telephone Problems (MF8580Cdw / MF8550Cdn / MF8280Cw Only)
See Common  Problemsalso.
A  fax cannot be sent.
Is  an  external phone  line  busy?  Wait until the  line  becomes free.
Has an  error  occurred?  Print  and  check  a Communication Management Report.
Communication Management  Report (MF8580Cdw  / MF8550Cdn / MF8540Cdn / MF8280Cw Only)
Is  a telephone line  set correctly?
Connecting the Telephone Line
When  sending the  fax  overseas, insert pauses in the  fax  number.
Sending  Faxes
A  fax cannot be sent with a destination  in the history  specified.
Did you turn  OFF  the  machine?  If  so, the  stored  history was  deleted.
Did you set  to  ?  If  so, the  history before you set was  deleted.
Did you set  to  ?  If  so, the  destinations in the  history cannot  be specified.
A  fax cannot be sent on  an optical  fiber  line.The machine is  compliant with use on  analog lines. When  using an  optical fiber line  or IP  phone  line, the  machine may  not  work
correctly depending on  the  connection environment or connected devices.  In such a case, contact the  provider  of the  optical fiber
line  or IP  phone.
The results  of a sent fax are not  satisfactory.
Clean the  platen glass  or feeder.  If  cleaning  does not  improve  the  results, the  recipient's fax  machine may  be a cause.
Platen Glass
Feeder
The results  of received fax are not  satisfactory. Paper creases or curls.
When You Cannot Print Properly
Telephone and  fax cannot be switched automatically.Check that  the  receive mode is  set to  , , or .
Selecting  the Receive Mode
Free space  in memory  may  be running  low. Print  or delete  data in memory.
Checking/Deleting Documents in Memory
Printing Documents in Memory
A  fax cannot be received automatically.
Check that  the  receive mode is  set to  , ,  , or .
Selecting  the Receive Mode
Free space  in memory  may  be running  low. Print  or delete  data in memory.
Checking/Deleting Documents in Memory
Printing Documents in Memory
A  fax cannot be received on  an optical  fiber  line.
The machine is  compliant with use on  analog lines. When  using an  optical fiber line  or IP  phone  line, the  machine may  not  work
correctly depending on  the  connection environment or connected devices.  In such a case, contact the  provider  of the  optical fiber
line  or IP  phone.
Sending  Problems
Receiving Problems
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When You Cannot Print Properly
If  printing results are  not  satisfactory,  or paper  creases  or curls, try the  following  solutions. If  the  problems persist, contact your local
authorized  Canon  dealer or the  Canon  help line.
Smudge  Marks Appear  on  the
Bottom Edge of PrintoutsStreaks Appear  on  PrintoutsWhite Streaks Appear
Toner  Smudges and  Splatters
AppearPrintouts Are  FadedA  Portion of the Page Is Not
Printed
Print Density  Is UnevenPrintouts Are  GrayishPaper Creases
Paper CurlsPrintouts Are  SkewedPaper Is Not Fed/Two or More
Sheets Are  Fed  Together
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Printing Results Are Not Satisfactory
Dirt  inside the  machine may  affect printing results. Perform care and  cleaning  to  the  machine first.Cleaning  the Machine
Smudge  Marks Appear on the Bottom Edge of Printouts
Do you print  data without margins?
This symptom occurs if  a margin is  set to  none  in the  printer driver. A margin of 5  mm  or less around the  edge of
paper  or 10 mm or less around the  edge of envelopes is  not  printable with the  machine. Make  sure  to  have margins
around the  document to  print.[Finishing] tab  
[Advanced  Settings] [Expand  Print  Region and  Print]  [Off]
Streaks  Appear on Printouts
Are  you using appropriate paper?
Check usable  paper,  and  replace  with appropriate paper.
Paper
Loading Paper
White  Streaks  Appear
Is toner  running  low ?
Check how much toner is  left, and  replace  the  toner cartridges  as necessary.
Replacing Toner  Cartridges
Toner  Smudges and Splatters Appear
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							Are  you using appropriate paper?
Check usable  paper,  and  replace  with appropriate paper.
Paper
Loading Paper
Is toner  running  low ?
Check how much toner is  left, and  replace  the  toner cartridges  as necessary.
Replacing Toner  Cartridges
Printouts Are Faded
Is toner  running  low ?
Check how much toner is  left, and  replace  the  toner cartridges  as necessary.
Replacing Toner  Cartridges
Are  you using appropriate paper?
Check usable  paper,  and  replace  with appropriate paper.  Also, specify  the  paper  size and  type settings properly.
Paper
Loading Paper
Specifying Paper Size  and  Type
Are  the printouts faded when you print  on  envelopes?
Selecting  for   may  solve the  problem.
Special  Processing
A Portion of the Page Is  Not Printed
Do you print  data without margins?
This symptom occurs if  a margin is  set to  none  in the  printer driver. A margin of 5  mm  or less around the  edge of
paper  or 10 mm or less around the  edge of envelopes is  not  printable with the  machine. Make  sure  to  have margins
around the  document to  print.[Finishing] tab  
[Advanced  Settings] [Expand  Print  Region and  Print]  [Off]
Print Density Is  Uneven
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