Canon Faxphone L190 User Guide

							81
Clear Jams  ………………………………………………\
…………… 82Clearing Document Jams in the Feeder……………………………… 83
Cle

aring Paper Jams Inside the Machine  …………………………… 84
Resolve a Displayed Message ………………………………………… 87
Resolv e a
n E

rror Code ………………………………………………\
… 88
Improve Output Quality ………………………………………………\
 89
Resolve a Problem  ………………………………………………\
…… 91
Troubleshooting
This chapter describes how to clear paper jams and off   ers solutions to problems 
you may be having.
 
						

							82
 Clear  Jams 
When  appears on the display, a paper jam has occurred in the feeder or 
inside the machine. To remove the jammed document or paper, follow the instructions on 
the display.
  Paper jam.
Press [  ] to
display steps.
WARNING
When removing jammed documents or paper:
Use caution to avoid paper cuts.
When removing jammed paper or in spect
 ing the inside of the machine:
Do not allow necklaces, bracelets, or other metal objects to touch the inside of the 
ma c

hine, as this may result in burns or electrical shock.
CAUTION
If loose toner comes into contact with your skin or clothing:
Wash with cold water. Do not wash with warm water, as this will set the toner and 
caus

e it to stain your skin or clothing.
When removing jammed documents or paper:
If paper is jammed, remove it carefully so that no pieces of paper remain inside the 
mach
 ine according to the displayed message. Also, do not put your hand in an 
area other than indicated areas, as this may result in personal injuries or burns. 
IMPORTANTIMPORTANT
If the jammed paper is torn:
Remove all torn pieces to avoid further jams.
If repeated paper jams occur:
Do the following:
• Make sure that the following packing material is completely 
removed.
This part (a plastic part 
attached to the end of paper) 
is also a packing material. Be 
sure to remove it.
• Fan the paper stack and tap the edge on a fl at surface to align the 
paper before loading it into the machine.
• Make sure that the paper meets the requirements for use (→ p.22).
• Make sure that you have removed all scraps of paper from the inside 
of the machine.
 
						

							83
Tr o u b l e s h o o t i n g
 Clearing Document Jams in the Feeder
After removing any documents placed in the feeder, follow the procedure below to remove 
jammed documents.
1 Open the feeder cover and lift the lock release lever.
 
2 Remove any jammed document by pulling it gently.
 
3 Hold the green grip, and then open the inner cover.
 
4 Remove any jammed document by pulling it gently.
 
5 Close the inner cover.
6 Replace the release lever and close the feeder cover.
7 Place documents in the feeder.
 
						

							84
 Clearing Paper Jams Inside the Machine
Follow the procedure below to remove jammed paper.
1Step
StepCheck and remove the jammed paper inside the machine. 
1 Lift the scanning platform, and then open the toner cover.
2 Remove the toner cartridge.
 
3  Remove any jammed paper by pulling it gently.
 
4 Push up the green colored part (A), and then pull the paper exit guide (B) 
to open.
 (B)
(A)
5 Remove any jammed paper by pulling it gently.
 
6 Lift the paper exit guide, and then fi  rmly close it.
Ensure that each end of the paper exit guide is closed.
 
						

							85
Tr o u b l e s h o o t i n g
7 Gently pull any jammed paper downward from between the fi xing unit 
(A) and roller (B) until the leading edge emerges from the machine.
 
(B)
(A)
8 When the leading edge emerges, hold both sides of the jammed paper 
and carefully pull it out.
 
2Step StepCheck and remove the jammed paper in the paper cassette.
1 Open the front cover and the lower front cover, and then remove any 
paper loaded in the paper cassette.
 
2 Remove any jammed paper by pulling it gently.
 
3 Reload paper into the paper cassette, and then close the front cover.
 
						

							86
 3Step
StepCheck and remove the jammed paper in the rear cover. 
1 Open the rear cover.
 
2 Remove any jammed paper by pulling it gently.
 
3 Close the rear cover.
4StepLower the scanning platform and restore to a printable condition.
1 Insert the toner cartridge.
2 Close the toner cover and lower the scanning platform. 
CAUTION
¢£¢£
¢£¢#£
Do not touch the fi   xing unit (A).
Touching the fi xing unit (A) may cause 
burn s a

s it becomes very hot during 
use.
Do not touch the transfer roller (B).
Touching the transfer roller may 
damage
  the machine.
 
						

							87
Tr o u b l e s h o o t i n g
 Resolve a Displayed Message 
This section describes some of messages related to the toner, memory, and paper.
For more details about other messages, see [Tr o u b l e s h o o t i n g]  
[ Onscreen Messages ] in the e-Manual.
Message Action
 The toner cartridge needs to be replaced soon. Prepare the replacement toner cartridge (→p.49).
 When the toner is evenly distributed inside the cartridge, it can be used for some time. If this 
mess
age do

es not disappear, replace the toner cartridge (
→p.50).
  If this message is displayed while receiving a fax, the incoming fax will be stored in the memory without being printed.
  Reports may not be printed, even if they are set to be printed automatically.

• If there are any jobs waiting to be sent or printed, wait until the jobs are complete. 
• Split the job into smaller subsets or reduce the scanning resolution and try to send them 
again (
→p.61).
• Print pages successfully scanned or cancel the job.
• Split the job into smaller subsets or change the < Original Type>. Change the document 
type in < Photo ->  . . .  ->  Te x t > order.
 The toner cartridge needs to be replaced soon. Prepare the replacement toner cartridge. If 
Canon ge
n

uine toner cartridge is not used, this message can appear.
  We recommend Canon genuine toner cartridges as replacement toner cartridges.

• Change the < Paper Settings > to the size of the loaded paper (→p.26).
• When printing with the printer driver, verify that the paper size setting on the computer is 
correct. 
 Load paper same as the paper type displayed on the screen (
→p.22).
 The toner cartridge is not inserted. Insert the toner cartridge.
 
						

							88
 Resolve an Error Code 
If an error occurs, a report that contains a 3-digit error code is printed. Locate the error code in the table and follow the 
recommended actions to resolve the problem.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result0123
0123456789
name
01/01 02:07 AM
0115
1
NG
#018  Busy/No Signal   
Error code
Error Code Cause
Action
#001 A document jam has occurred. Remove the jammed document.
#003 Transmission failed due to the high 
vo
lum e

 of data. When sending a fax:
• Reduce the scanning resolution, and try to send the document 
again.
When receiving a fax:
• Reduce the scanning resolution or ask the sender to divide the 
document before sending it again.
#005 A fax recipient did not respond 
withi
n 3

5 seconds. Repeat the sending procedure from the beginning. Additionally, 
ask the recipient to check the fax machine. When making an 
overseas call, add a pause to the fax number.
The recipient may not be a G3
* fax 
machine.
*  G3 is one of international standards 
for fax that standardized by ITU-T (ITU 
Telecommunication Standardization 
Sector), and is for an analog telephone 
line.
Ask the recipient what type of fax machine is being used, and 
then send the document to a G3 fax machine. If the recipient 
does not have a G3 fax machine, send the document again using 
a communication mode that is compatible with the recipient’s 
fax machine. 
#012 The recipient’s machine has run out 
of pap
e

r. Ask the recipient to ensure that paper is loaded in the machine.
#018 You cannot send a fax because the 
l
ine i

s busy or disconnected. Wait a moment, and then try again. If you are still unable to send 
the document, ask the recipient to verify that the fax machine is 
ready to receive a fax.
The settings confi gured on the 
recipient’s machine may not 
incompatible with yours. Verify that the recipient’s machine is ready to receive a fax, and 
then try again.
No pause was added to the fax 
number when attempting an 
international fax transmission. Add a pause after the country code or in front of the fax number, 
and then redial the number. If you want to send the document to 
a recipient that is registered under a one-touch key, change the 
settings for international sending in the detailed setting screen. 
#022 Sending faxes from a computer is 
res
t

ricted. The restriction needs to be canceled. Contact your administrator 
for more information. For details, see [
Security]  [Restricting 
Fax Sending from a Computer ] in the e-Manual.
 
						

							89
Tr o u b l e s h o o t i n g
Error Code CauseAction
#037 The machine’s memory is full. Print, send, or delete any documents stored in memory.
Th
e d

ata size exceeds the machine’s 
available memory. Reduce the data resolution or change the fi le format to reduce 
the data size. 
#099 A user canceled a job that is 
pro
c

essing to be sent or received.  Try to send or receive the document again. 
#995 A document waiting to be sent or 
re
c

eived has been canceled by a 
user. Try to send or receive the document again.
Improve Output Quality 
Follow the recommended actions for each symptom to improve the output quality.
If you cannot solve the problem with the following actions, 
see [
Tr o u b l e s h o o t i n g ]  [Printing Results Are Not Good ] 
in the e-Manual. 
Symptom ExampleAction
Paper curls.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.22).
• Change the < Special Mode V > setting from the operation panel.
Paper creases.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.19).
• Remove any foreign objects inside the machine.
• Change the < Special Mode V > setting from the operation panel.
Printing is uneven.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.19).
• Check the toner level (→p.49).
• Change the < Special Mode J > setting from the operation panel.
White specks appear.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• Check the toner level (→p.49).
• If printing high-contrast documents from a computer, open the 
printer driver and select [ Finishing]  [Advanced Settings ]  
[ Special Print Mode ]  [Special Settings 2 ] to adjust the density.
The toner adheres to 
you r

 hand.• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• Change the < Special Mode K > setting from the operation panel.
 
						

							90
SymptomExampleAction
The printed paper has 
ver t

ical streaks.
• Verify that the appropriate paper is being used (→p.22).
• Print a test page with new paper.
• If the machine is not in use for a long time after the toner cartridge 
has been replaced, change the < Special Mode B> settings from 
the operation panel.
• When copying, change the < Special Mode Z> settings from the 
operation panel.
• When faxing, change the < Special Mode Z> and  settings from the operation panel.
• When printing from a computer, change the < Special Mode D> 
settings from the operation panel, or change the [ Special Print 
Adjustment ] settings from the printer driver.
Smudge marks of 
spatte ring tone

r 
appear around the 
text or as patterns.
• Verify that the appropriate paper is being used (→p.22).
• Change the < Special Mode U > settings from the operation panel.
The overall print result 
is dark.
• Adjust the copy density settings (→p.31).
• If the machine is exposed to direct sunlight or strong light, move the 
machine to another location.
The bottom edge of 
pap e

r has smudge 
marks.
Provide a margin around the data.
A portion of the page 
is not printe d

.Provide a margin around the data.
Printed bar codes 
cannot b e

 scanned.If printing a bar code from a computer, open the printer driver and 
select [Finishing ]  [Advanced Settings ]  [Special Print Mode ] 
  [Special Settings 1 ] to change the printing preferences.