Canon Fax L380s User Guide

Faxing Problems13-15
Troubleshooting
13
Cannot send using ECM (Error Correction Mode).
QDoes the receiving fax machine support ECM?
AIf the receiving fax machine does not support ECM, the document is sent in the normal mode without 
error checking.
Errors occur frequently while sending.
QAre the telephone lines in proper condition? Or do you have a good connection?
ALower the transmission speed. (See “3.TX START SPEED,” on p. 15-6.)
Receiving Problems
Cannot receive a fax automatically.
QIs the machine...

Faxing Problems13-16
Troubleshooting
13
The machine does not switch automatically between telephone and fax receptions.
QIs the machine set to switch automatically between telephone and fax receptions?
AFor the machine to switch automatically, the receive mode must be set to . 
(See Chapter 7, “Receiving Faxes.”)
Confirm that an answering machine is connected to the machine and that it is turned on with an 
outgoing message properly recorded.
QIs the sending fax machine able to send the CNG signal that...

Faxing Problems13-17
Troubleshooting
13
QIs any toner left in the cartridge?
AReplace the cartridge with a new one. For more information, see “Installing/Replacing the Toner 
Cartridge,” on p. 2-17.
ASelect  in  in  of the Menu. With this 
setting, the machine will not store documents in the memory even if the toner has run out. 
(See “2.TONER SUPPLY LOW,” on p. 15-11.)
QIs the correct paper loaded in the cassette?
AMake sure paper is loaded in the cassette. For more information, see Chapter 4, “Paper...

Telephone Problems13-18
Troubleshooting
13
Telephone Problems
You cannot dial.
QIs the telephone line connected properly?
AMake sure all line connections are secure. (See “Connecting the Telephone Line,” on p. 2-8.)
QIs the machine set for the correct telephone line type (pulse/tone)?
AMake sure the machine is set for the correct telephone line type. (See “Setting the Telephone Line 
Type,” on p. 3-5.)
The telephone disconnects while you are talking.
QIs the telephone line connected in securely?
ACheck...

Copying Problems13-19
Troubleshooting
13
Copying Problems
The machine will not make a copy.
QIs the cartridge installed correctly?
AMake sure the cartridge is installed correctly. (See “Installing/Replacing the Toner Cartridge,” 
on p. 2-17.)
QIs the sealing tape removed from the cartridge?
ARemove the sealing tape from the cartridge. (See “Installing/Replacing the Toner Cartridge,” 
on p. 2-17.)
QIs the cassette inserted completely into the machine?
AInsert the cassette as far as it will go. (See...

Print Quality Problems13-20
Troubleshooting
13
Print Quality Problems
The print quality is not what you expect; print is not clear, has missing dots or white streaks.
QAre the size, thickness and type of the paper you are using within the specifications of the machine?
ACheck that the paper you are using is supported by the specifications of the machine. (See “Print 
Media Requirements,” on p. 4-1.)
QIs the cartridge installed correctly?
AMake sure the cartridge is installed correctly. (See...

Print Quality Problems13-21
Troubleshooting
13
QIs the machine installed in a stable location?
AInstall the machine in a proper location. (See “Choosing a Location for Your Machine,” on p. 2-1.)
Copies are too dark or too light.
QIs the exposure adjusted correctly?
AAdjust the exposure correctly using [Exposure]. (See “Adjusting the Exposure (Density),” 
on p. 10-6.)
QIs the machine in the toner saver mode?
ASet  to “OFF” in  of the Menu. (See “5.TONER 
SAVER MODE,” on p. 15-4.)
The printouts are partly...

Printing Problems13-22
Troubleshooting
13
Printing Problems
The Alarm indicator comes on.
QDoes the machine feed paper correctly, or is there paper in the cassette or multi-purpose feeder?
AClear the paper jam, or load paper in the cassette or multi-purpose feeder. (For instructions on 
clearing paper jam, see “Clearing Jams,” on p. 13-1. For instructions on loading paper, see “Loading 
Paper,” on p. 4-3.)
AIf the machine has no paper jam, or paper is loaded in the cassette or multi-purpose feeder,...

If You Cannot Solve the Problem13-23
Troubleshooting
13
If You Cannot Solve the Problem
If you have a problem with your machine and cannot solve it using the information in this chapter, 
contact your local authorized C anon dealer or the Canon help line.
CAUTION
If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and 
contact your local authorized Canon dealer or the Canon help line. Do not attempt to disassemble or 
repair the machine yourself.
NOTE
Attempting to...

Welcome1-1
CHAPTER
1Introducing the FAX-L380
This chapter introduces you to the main features of the machine. It also explains how to get the most out of the 
documentation that comes with the machine, and gives important safety instructions.
Welcome
Thank you for purchasing the new Canon FAX-L380. We are sure that your machine will meet your 
printing and copying needs easily and conveniently,  as well as your fax and phone requirements.
FAX-L380

CHAPTER
5Speed Dialing
This chapter describes how to...