Canon Fax L380s User Guide

Clearing Jams13-5
Troubleshooting
13
•Do not pull the jammed paper upward; the toner on the paper will stain the printer and cause a permanent 
reduction in print quality.
10Open the face up cover and push down the green paper release levers on both sides of the face up paper 
output.
11Gently pull the jammed paper between the output rollers until the leading edge emerges from the 
machine.
12Carefully pull the jammed paper straight out through the rollers.
 

Clearing Jams13-6
Troubleshooting
13
If the jammed paper is badly folded, similar to the folds of an accordion, ease the jammed paper loose and then 
pull it out of the machine.
13Push the paper release levers back to their original position and close the face up cover.
IMPORTANT
•Be sure to push the paper release levers back to their original position. If the levers are left pushed down, the 
paper jam error will not be resolved.
•Never push down the paper release levers while printing. This could...

LCD Messages13-7
Troubleshooting
13
LCD Messages
The following messages are displayed in the LCD when the machine performs a function or if it 
encounters an error.
Message Cause Action
CHANGE PAPERSIZE The paper size setting is set to a size  other than letter, legal, A4, B5, or A5.Set the paper size setting to letter, legal, 
A4, B5, or A5 and load paper of the same 
size. 
CHECK DOCUMENT There is a paper jam in the ADF. Remove the document in the ADF.  (See p. 13-6.)
Make sure that the document is not...

LCD Messages13-8
Troubleshooting
13
Message Cause Action
LOAD A4 SIZE PAPER No A4-size paper is loaded in the  cassette or multi-purpose feeder.Load A4-size paper in the cassette or 
multi-purpose feeder. (See pages 2-20 to 
2-22, or pages 4-8 to 4-10.)
MEM IN USE nn % Shows the percentage of memory  currently in use. This message is 
displayed when you set the document in 
ADF.Wait for the machine to send any faxes in 
memory. Also, print or delete any 
documents in memory you no longer 
need.
MEMORY...

LCD Messages13-9
Troubleshooting
13
* xxx stands for a number.
** The identification number does not appear in the standby mode. It appears when scanning documents, operating [System Monitor], receiving faxes in Manual mode or memory, or after transmission is completed.
SUPPLY REC. PAPER No paper is loaded in the cassette or 
multi-purpose feeder.Load paper in the cassette or 
multi-purpose feeder. (See p. 2-20 to 
2-22, or pages 4-9 to 4-10.) Make sure 
the paper stack in the cassette does not 
exceed...

Paper Feeding Problems13-10
Troubleshooting
13
Paper Feeding Problems
Paper does not feed correctly.
QDoes the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed 
the capacity of the cassette or multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
QIs paper loaded correctly?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded 
properly,...

Paper Feeding Problems13-11
Troubleshooting
13
QDoes the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed 
the capacity of the cassette or multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
ADo not force the paper stack into the cassette or the paper into the multi-purpose feeder.
ALoad paper one by one in the multi-purpose feeder.
QIs only one type of paper loaded in the...

Paper Feeding Problems13-12
Troubleshooting
13
Repeated paper jams occur.
QIs the proper paper loaded?
ACheck that the size, thickness and type of the paper you are using. (See “Print Media 
Requirements,” on p. 4-1.)
QIs the proper paper loaded correctly?
ABe sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from 
sticking together. 
QIs the output tray free of obstructions?
ADo not place the delivered paper back on the output tray. (See “Face Down Paper...

Faxing Problems13-13
Troubleshooting
13
Faxing Problems
Sending Problems
You cannot send a fax.
QIs the machine overheated?
AUnplug the machine and let it cool for approximate 3 minutes to 5 minutes. Then plug in the machine 
and try sending again.
QDid you connect the power cord to the machine just now?
AWait for a while. After connecting the power cord, the machine cannot scan documents immediately. 
QIs the machine set for the correct telephone line type (pulse/tone)?
AMake sure the machine is set for...

Faxing Problems13-14
Troubleshooting
13
QDid an error occur during sending?
APrint an ACTIVITY REPORT and check for an error. (See “Activity Report,” on p. 12-1.)
QIs the telephone line working properly?
AMake sure there is a dial tone when you pick up the handset of the telephone connected to the 
machine. If there is no dial tone, contact your local telephone company.
QIs the receiving fax machine a G3 fax machine?
AMake sure the receiving fax machine is compatible with the machine (which is a G3 fax...