Canon Fax L380 User Guide
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Faxing Problems13-15 Troubleshooting 13 Cannot send using ECM (Error Correction Mode). QDoes the receiving fax machine support ECM? AIf the receiving fax machine does not support ECM, the document is sent in the normal mode without error checking. Errors occur frequently while sending. QAre the telephone lines in proper condition? Or do you have a good connection? ALower the transmission speed. (See “3.TX START SPEED,” on p. 15-6.) Receiving Problems Cannot receive a fax automatically. QIs the machine set to receive automatically? AFor the machine to receive faxes automatically, the receive mode must be set to mode or . (See Chapter 7, “Receiving Faxes.”) If you have set , confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. If you set to in of the Menu, the machine will receive faxes automatically even when the receive mode is set to mode. (See “4.MAN/ AUTO SWITCH,” on p. 15-10.) QIs the memory full? AWait for the machine to finish any fax or print jobs stored in the memory or delete them from the memory. (See p. 11-2.) Then ask the other party to resend the fax. QDid an error occur during reception? APrint an ACTIVITY REPORT and check for an error. (See “Activity Report,” on p. 12-1.) You can also check the RX REPORT when it is printed automatically. (See “Reception (RX) Report,” on p. 12-4.) QIs the telephone line connected properly? AMake sure all line connections are secure. (See “Connecting the Telephone Line,” on p. 2-8.)
Faxing Problems13-16 Troubleshooting 13 The machine does not switch automatically between telephone and fax receptions. QIs the machine set to switch automatically between telephone and fax receptions? AFor the machine to switch automatically, the receive mode must be set to . (See Chapter 7, “Receiving Faxes.”) Confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded. QIs the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax? ASome fax machines cannot send the CNG signal that tells the machine the incoming call is a fax. In such cases, you will have to receive the fax manually. (See “Receiving Faxes Manually: Manual Mode,” on p. 7-4.) Cannot receive a document manually. QIs the machine set to receive manually? AFor the machine to receive faxes manually, the receive mode must be set to mode. (See Chapter 7, “Receiving Faxes.”) QDid you press [Start] after hanging up the handset? AAlways press [Start] before hanging up the handset. Otherwise you will disconnect the call. Print quality is poor. QAre you using the correct type of paper? AMake sure you load paper that meets the paper requirements for the machine. For more information, see Chapter 10, “Making Copies.” QIs the sending fax machine functioning properly? AThe sending fax machine usually determines the faxs quality. Call the sender and have them make sure the scanning glass of their fax machine is clean. Faxes do not print. QIs the cartridge installed properly? AMake sure the cartridge is installed properly. For more information, see “Installing/Replacing the Toner Cartridge,” on p. 2-17.
Faxing Problems13-17 Troubleshooting 13 QIs any toner left in the cartridge? AReplace the cartridge with a new one. For more information, see “Installing/Replacing the Toner Cartridge,” on p. 2-17. ASelect in in of the Menu. With this setting, the machine will not store documents in the memory even if the toner has run out. (See “2.TONER SUPPLY LOW,” on p. 15-11.) QIs the correct paper loaded in the cassette? AMake sure paper is loaded in the cassette. For more information, see Chapter 4, “Paper Handling.” ALoad the correct paper size or change in of the Menu. For more information see Chapter 4, Paper Handling, or Chapter 10, Making Copies. Faxed images are blotched or uneven. QAre the telephone lines in proper condition? Or do you have a good connection? AECM (Error Correction Mode) for sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again. Then call the sender to resend the document. QIs the sending fax machine functioning properly? AThe sending fax machine usually determines the faxs quality. Call the sender and have them make sure the scanning glass of their fax machine is clean. Cannot receive a fax using ECM (Error Correction Mode). QDoes the sending fax machine support ECM? AIf the sending fax machine does not support ECM, the document is received in the normal mode without error checking. Errors occur frequently while receiving. QIs the sending fax machine functioning properly? ACall the sender and have them check that their fax machine is functioning properly.
Telephone Problems13-18 Troubleshooting 13 Telephone Problems You cannot dial. QIs the telephone line connected properly? AMake sure all line connections are secure. (See “Connecting the Telephone Line,” on p. 2-8.) QIs the machine set for the correct telephone line type (pulse/tone)? AMake sure the machine is set for the correct telephone line type. (See “Setting the Telephone Line Type,” on p. 3-5.) The telephone disconnects while you are talking. QIs the telephone line connected in securely? ACheck that the telephone cables are connected securely to the jacks on the machine, the telephone jack on your wall and the jack on your telephone. (See “Connecting the Telephone Line,” on p. 2-8.)
Copying Problems13-19 Troubleshooting 13 Copying Problems The machine will not make a copy. QIs the cartridge installed correctly? AMake sure the cartridge is installed correctly. (See “Installing/Replacing the Toner Cartridge,” on p. 2-17.) QIs the sealing tape removed from the cartridge? ARemove the sealing tape from the cartridge. (See “Installing/Replacing the Toner Cartridge,” on p. 2-17.) QIs the cassette inserted completely into the machine? AInsert the cassette as far as it will go. (See “Loading Paper in the Cassette,” on p. 2-21.) QDid you connect the power cord to the machine just now? AWait for a while. After connecting the power cord, the machine cannot scan documents immediately. QIs the document loaded correctly? ARemove the document, stack it if necessary, and load it in the ADF correctly. (See “Loading Documents in the ADF,” on p. 6-3.) AMake sure the ADF is closed. If the documents have black streaks or appear dirty after you feed them in the ADF. QAre the Scanning glass and rollers of the ADF clean? AClean the Scanning glass and rollers of the ADF. (See “Cleaning the ADF Area,” on p. 14-2.) NOTE For additional troubleshooting, see “Print Quality Problems,” on p. 13-20.
Print Quality Problems13-20 Troubleshooting 13 Print Quality Problems The print quality is not what you expect; print is not clear, has missing dots or white streaks. QAre the size, thickness and type of the paper you are using within the specifications of the machine? ACheck that the paper you are using is supported by the specifications of the machine. (See “Print Media Requirements,” on p. 4-1.) QIs the cartridge installed correctly? AMake sure the cartridge is installed correctly. (See “Installing/Replacing the Toner Cartridge,” on p. 2-17.) QIs any toner left in the cartridge? AReplace the cartridge if necessary. (See “Installing/Replacing the Toner Cartridge,” on p. 2-17.) QIs the exposure adjusted correctly? AAdjust the exposure correctly using [Exposure]. (See “Adjusting the Exposure (Density),” on p. 10-6.) Copies are dirty. QIs the platen glass or the platen glass cover clean? AClean the platen glass or the platen glass cover. (See “Cleaning the ADF Area,” on p. 14-2.) QIs the cartridge free of damage? AIf there is a scratch on the cartridge, replace with a new one. (See “Installing/Replacing the Toner Cartridge,” on p. 2-17.) QIs the machine adjusted to room temperature? If not, condensation might build up inside the machine. AAllow at least 2 hours for the machine to adjust to room temperature before attempting to use it.
Print Quality Problems13-21 Troubleshooting 13 QIs the machine installed in a stable location? AInstall the machine in a proper location. (See “Choosing a Location for Your Machine,” on p. 2-1.) Copies are too dark or too light. QIs the exposure adjusted correctly? AAdjust the exposure correctly using [Exposure]. (See “Adjusting the Exposure (Density),” on p. 10-6.) QIs the machine in the toner saver mode? ASet to “OFF” in of the Menu. (See “5.TONER SAVER MODE,” on p. 15-4.) The printouts are partly missing or shaded when you make copies on heavy paper. QIs the paper type set correctly? ASelect or in in of the Menu. (See “Loading Paper,” on p. 4-3.) The printouts are missing when you make copies on rough paper. QIs the paper type set correctly? ASelect in in of the Menu. (See “Loading Paper,” on p. 4-3.) The edges of copies are dirty when you make copies. QIs the paper size set correctly? ASpecify the appropriate paper size in in of the Menu. (See “Loading Paper,” on p. 4-3.)
Printing Problems13-22 Troubleshooting 13 Printing Problems The Alarm indicator comes on. QDoes the machine feed paper correctly, or is there paper in the cassette or multi-purpose feeder? AClear the paper jam, or load paper in the cassette or multi-purpose feeder. (For instructions on clearing paper jam, see “Clearing Jams,” on p. 13-1. For instructions on loading paper, see “Loading Paper,” on p. 4-3.) AIf the machine has no paper jam, or paper is loaded in the cassette or multi-purpose feeder, unplug the machine and wait approx. 3 minutes to 5 minutes, then plug it in again. If the problem is fixed, the Alarm indicator will turn off, and the LCD will return to the standby mode. If the Alarm indicator remains flash, unplug the machine, and contact your local authorized Canon dealer or the Canon help line. Printout does not match paper size. QIs the paper stack loaded and aligned correctly in the cassette, or is paper loaded in the multi-purpose feeder correctly? AMake sure the paper is loaded and aligned correctly in the cassette or the paper is loaded correctly in the multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
If You Cannot Solve the Problem13-23 Troubleshooting 13 If You Cannot Solve the Problem If you have a problem with your machine and cannot solve it using the information in this chapter, contact your local authorized C anon dealer or the Canon help line. CAUTION If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and contact your local authorized Canon dealer or the Canon help line. Do not attempt to disassemble or repair the machine yourself. NOTE Attempting to repair the machine yourself may void the limited warranty. Before contacting your local authorized Canon dealer or the Canon help line, make sure you have the following information about your machine: • The machine’s name: FAX-L380 • The machine serial number (on a label on the back of the machine) • Where you purchased the machine • A detailed description of the problem • The steps you have taken to solve the problem, and the results SERIAL NUMBER
Welcome1-1 CHAPTER 1Introducing the FAX-L380 This chapter introduces you to the main features of the machine. It also explains how to get the most out of the documentation that comes with the machine, and gives important safety instructions. Welcome Thank you for purchasing the new Canon FAX-L380. We are sure that your machine will meet your printing and copying needs easily and conveniently, as well as your fax and phone requirements. FAX-L380 CHAPTER 5Speed Dialing This chapter describes how to register and use the speed dialing features of the machine. Speed Dialing Methods In addition to regular dialing, the machine provides several ways to dial fax/telephone numbers automatically. One-Touch Speed DialingDial a fax/telephone number by pressing the One-Touch Speed Dial button that the number is assigned to. Coded Speed DialingDial a fax/telephone number by pressing [Coded Dial] followed by a two-digit code assigned to that number. Group DialingSend a document to a pre-defined group of fax numbers. (The numbers must already be stored as One-Touch Speed Dialing numbers or Coded Speed Dialing numbers.) Directory DialingDial a fax/telephone number by pressing [Directory] and entering the first letter of the other partys name. In this manner you can search for the fax/telephone number registered for One-Touch Speed Dialing. The following pages describe how to register numbers for speed dialing. You will also find instructions for changing numbers and names registered under speed dialing buttons and codes, and how to use speed dialing. CHAPTER 8Setting Up and Using Polling This chapter shows you how to set up and use polling sending and receiving. Polling is useful when one or both parties cannot be in the office at the same time. What’s Polling? Polling means a fax calls another fax and requests the ot her fax to send a document that it is holding. Unlike normal sending and receiving, in polling the receiver always calls the sender. This is called polling to receive a document. The sender sends the document in response to the polling by a telephone call from the receiver. NOTE Your fax can be set up to function in both roles. Your fax can poll to receive a document, or it can be polled to send a document that it is holding. Before You Use Polling Receiving Before you try to set up polling, note the following points: