Canon Eos Rebel T4i 650d Instruction Manual

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Troubleshooting Guide
 Use a fully-charged battery pack (p.28).
  The rechargeable battery pack performance will degrade over 
repeated use. Purchase a new one.
  The number of possible shots will decrease with any of the following 
operations:
• Pressing the shutter button hal fway for a prolonged period.
• Often activating only the AF  without taking a picture.
• Using the lens’ Image Stabilizer.
• Using the LCD monitor often.
• Continuing Live View shooting or  movie shooting for a prolonged 
period.
  Auto power off is in effect. If you  do not want auto power off to take 
effect, set [ 52: Auto power off ] to [Disable ] (p.201).
  Even if [ 52: Auto power off ] is set to [Disable], the LCD monitor will 
still turn off after the camera is le ft idle for 30 min. (The camera’s 
power does not turn off.) Press the  button to turn on the LCD 
monitor.
  Make sure the card is properly inserted (p.31).
 
Slide the card’s write-protect switch to the Write/Erase position (p.31).
  If the card is full, replace the card or delete unnecessary images 
to make room (p.31, 264).
  If you try to focus in the One-Shot AF operation  while the focus 
confirmation light < o> in the viewfinder blin ks, a picture cannot be 
taken. Press the shutter button halfw ay again to refocus automatically, 
or focus manually (p.43, 100).
The battery becomes exhausted quickly.
The camera turns off by itself.
Shooting-Related Problems
No images can be shot or recorded.
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 If a card error message is di splayed, see page 32 or 331.
  Set the lens focus mode switch to < AF> (p.39).
  To prevent camera shake, press t he shutter button gently (p.42, 43).
  If the lens has an Image Stabiliz er, set the IS switch to .
  In low light, the shutter speed may  become slow. Use a faster shutter 
speed (p.108), set a higher ISO speed  (p.90), use flash (p.104), or use 
a tripod.
  Set the AF operation to One-Shot AF . Focus lock is not possible in the 
AI Servo AF and AI Focus AF operations (p.95).
  Depending on the lens type, shutter speed, aperture, subject 
conditions, brightness, etc., the  continuous shooting speed may 
become slower.
The card cannot be used.
The image is out of focus.
I cannot lock the focus and recompose the shot.
The continuous shooting speed is slow.
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Troubleshooting Guide
 With ISO 12800 or “ H” (equivalent to ISO 25600), the maximum burst 
for continuous shooting will  greatly decrease (p.91).
  Set [ z3: High ISO speed NR] to [ Standard/Low/Disable]. If it is set 
to [ High ] or if [ Multi Shot Noise Reduction ] is set, the maximum burst 
during continuous shooting will  greatly decrease (p.124).
  With [Chromatic aberration: Enable ], the maximum burst for 
continuous shooting will great ly decrease (p.128).  
  During WB bracketing, the maximum burst for continuous shooting will 
decrease (p.138).  
  If you shoot something that has fine  detail (such as a field of grass), 
the file size will be larger and the actual maximum bur st may be lower 
than the number mentioned on page 87.
  Under [ 54: Custom Functions (C.Fn) ], if [3: Highlight tone priority ] 
is set to [ 1: Enable ], ISO 100 cannot be set. If [ 0: Disable] is set, ISO 
100 can be set (p.295). This also a pplies to movie shooting (p.174).
  Under [ 54: Custom Functions (C.Fn) ], if [3: Highlight tone priority ] 
is set to [ 1: Enable ], the [H] ISO speed (25600) cannot be selected 
even when [ 2: ISO expansion ] is set to [1: On]. If [0: Disable] is set 
for [ 3: Highlight tone priority ], [H] can be set (p.294).
  Under [ 54: Custom Functions (C.Fn) ], if [3: Highlight tone priority ] 
is set to [ 1: Enable ], the Auto Lighting Optimi zer cannot be set. If [0: 
Disable ] is set, the Auto Lighting  Optimizer can be set (p.295).
The maximum burst during continuous shooting is lower.
ISO 100 cannot be set.
ISO speed [H] (ISO 25600) cannot be set.
The Auto Lighting Optimizer cannot be set.
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324
 Set [ z2: Auto Lighting Optimizer ] to [Disable ]. When [Standard/
Low/High ] is set, even if you set a decreased exposure compensation 
or flash exposure compensation, the image may come out bright 
(p.123).
  If you shoot at night when the ba ckground is dark, the shutter speed 
becomes slow automatically (slow- sync shooting) so that both the 
subject and background are properly  exposed. To prevent a slow 
shutter speed, under [ z1: Flash control ], set [Flash sync. speed in 
Av mode ] to [1/200-1/60 sec. auto ] or [1/200 sec. (fixed) ] (p.215).
  In the  A, 2,  4, and  6 modes, the built-in flash will be raised 
automatically when flash is necessary.
  If you shoot continuously with the bui lt-in flash at short intervals, the 
flash may stop operating to protect the flash unit.
  If you use a flash unit other than an  EX-series Speedlite, the flash will 
always be fired at full output (p.306).
  Under [ z1: Flash control ] and [External flash C.Fn setting ], if 
[ Flash metering mode ] is set to [TTL], the flash will always fire at full 
output (p.216).
Even though I set a decrease d exposure compensation, 
the image comes out bright.
When I use the < f> mode with flash, the shutter speed 
becomes slow.
The built-in flash is raised by itself.
The built-in flash does not fire.
The flash always fi res at full output.
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Troubleshooting Guide
 If flash exposure compensation has bee n set on an external Speedlite, 
[ Flash exposure compensation ] (p.217) cannot be set in the 
[ External flash func. setting ] screen. Also, if you set flash exposure 
compensation with the camera and then set flash exposure 
compensation with the external  Speedlite, the Speedlite’s flash 
exposure compensation setting will  be given priority. When the 
Speedlite’s flash exposure compensati on is canceled (set to 0), flash 
exposure compensation can  be set with the camera.
  Under [ z1: Flash control ], set [Flash sync. speed in Av mode ] to 
[ Auto ] (p.215).
  The built-in flash’s pop-up mechanism  moves slightly. This is normal.
  If you use flash, the shutter will  make two sounds each time you shoot 
(p.145).
  It indicates that the camera’s intern al temperature is high. If the white 
 icon is displayed, the still phot o’s image quality may deteriorate. 
If the red < E> icon is displayed, it indica tes that the Live View or 
movie shooting will soon stop  automatically (p.165, 195).
I cannot set flash exposure compensation with [External 
flash func. setting].
High-speed sync cannot be set in the < f> mode.
The camera makes a noise when it is shaken.
The shutter makes two shooting sounds during Live View 
shooting.
During Live View and movie shooting, a white < s> or 
red < E> icon is displayed.
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 If the card’s writing speed is  slow, movie shooting may stop 
automatically. Use an SD Speed Class 6 “ ” or faster card. To 
find out the card’s read/ write speed, see the card manufacturer’s Web 
site, etc.
  If the movie shooting time reaches  29 min. 59 sec., the movie shooting 
will stop automatically.
  In shooting modes other than , the ISO speed is set 
automatically. In the < a> mode, you can freely set the ISO speed 
(p.174).
  If you change the shutter speed or  aperture during movie shooting, the 
changes in the exposu re may be recorded.
  Zooming the lens during movie s hooting can cause changes in the 
exposure regardless of whether the  lens’ maximum aperture changes 
or not. Changes in the exposure may be recorded as a result (except 
EF-S18-135mm f/3.5-5.6 IS STM).
  If you move the camera to the left  or right quickly (high-speed panning) 
or shoot a moving subject, t he image may look distorted.
  Flickering, horizontal stripes (noise ), or irregular exposures can be 
caused by fluorescent light, LED  bulbs, or other light sources during 
movie shooting. Also, changes in t he exposure (brightness) or color 
tone may also be re corded. In the  mode, a slow shutter speed 
may solve the problem.
Movie shooting stops by itself.
The ISO speed cannot be set for movie shooting.
The exposure changes during movie shooting.
The subject looks distor ted during movie shooting.
The image flickers or horizont al stripes appear during movie 
shooting.
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Troubleshooting Guide
 Check if your finger is co vering the speaker (p.21).
  Check if [ Enable] is set with [ 53: Touch control ] (p.55).
  In Basic Zone modes and in movie  shooting mode, certain tabs and 
menu options are not displayed. Se t the shooting mode to a Creative 
Zone mode (p.46).
  Set the color space to sRGB. If Adobe  RGB is set, the first character 
will be an underscore (p.139).
  It is a movie file (p.205).
  If the card already contains re corded images, the image number may 
not start from 0001 (p.204).
Operation Problems
During touch screen operations, the beeper suddenly sounds softer.
Touch screen operation is not possible.
Display Problems
The menu screen shows few tabs and options.
The file name’s first charac ter is an underscore (“_”).
The file name starts with “MVI_”.
The file numbering does not start from 0001.
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328
 Make sure the correct date and time has been set (p.36).
  Check the time zone and daylight savings time (p.36).
  The shooting date and time does not  appear in the picture. The date 
and time is instead recorded  in the image data as shooting 
information. When printing, you can  imprint the date and time in the 
picture by using the date and time recorded in the shooting information \
(p.281).
  If the card has recorded a number of images greater than the camera 
can display, [ ###] will be displayed (p.
245).
  If the LCD monitor is dirty,  use a soft cloth to clean it.
  In low or high temperatures, the  LCD monitor display may seem slow 
or may look black. It  will return to normal at room temperature.
  [Eye-Fi settings ] will appear only when an Ey e-Fi card is inserted in 
the camera. If the Eye-Fi card has  a write-protect switch set to the 
LOCK position, you will not be abl e to check the card’s connection 
status or disable Eye-Fi card transmission (p.307).
The shooting date and time displayed is incorrect.
The date and time is not in the picture.
[###] is displayed.
The LCD monitor does not display a clear image.
[Eye-Fi settings] does not appear.
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Troubleshooting Guide
 It is the highlight alert (p.268). Ov erexposed highlight areas with a loss 
of highlight detail will blink.
  If the image is protected, it  cannot be erased (p.262).
  Movies edited with a personal computer using the provided 
ImageBrowser EX (p.350) or other  software cannot be played back 
with the camera. However, video snapshot albums edited with EOS 
Video Snapshot Task (p.190) c an be played back on the camera.
  If you operate the camera’s dials or  lens during movie shooting, the 
operation noise will also be reco rded. Using an external microphone 
(commercially available) is recommended (p.193).
  During autoexposure movie shooting, if  there is a drastic change in the 
exposure level, the reco rding will stop momentar ily until the brightness 
stabilizes. If this happens, shoot with < a> shooting mode (p.173).
  Make sure the stereo AV cable or  HDMI cable’s plug is inserted all the 
way in (p.258, 261).
  Set the video OUT system (NTSC/PAL)  to the same video system as 
the TV set (p.261).
Playback Problems
Part of the image blinks in black.
The image cannot be erased.
The movie cannot be played back.
When the movie is played ba ck, camera operation noise 
can be heard.
The movie has still moments.
No image appears on the TV screen.
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 If the movie file size reaches 4  GB, another movie file will be created 
automatically (p.182).
  Depending on the card reader and com puter OS used, SDXC cards 
might not be correctly recognized. If  this occurs, connect your camera 
to the computer with the provided  interface cable, then transfer the 
images to your computer using EOS  Utility  (provided software, p.350).
  JPEG  c and RAW images cannot be resized (p.273).
  If you selected [Clean now f], the shutter will make a noise, but no 
picture is taken (p.219).
  If you repeatedly turn the power switch < 1>/ at a short 
interval, the < f> icon may not be displayed (p.34).
  What is displayed on the screen di ffers depending on the printer. This 
instruction manual list s all the printing effects available (p.280).
There are multiple movie file s for a single movie shoot.
My card reader does not recognize the card.
I cannot resize the image.
Sensor Cleaning Problems
The shutter makes a noise during sensor cleaning.
Automatic sensor cleaning does not work.
Printing-Related Problems
There are fewer printing effects than listed in the instruction 
manual.
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