Canon cinema EOS C100 Mark II User Manual

							191
Troubleshooting
Fan error
- The cooling fan has stopped working or may not be working properly. Consult a Canon Service Center.
File name error
- The folder and file numbers have reached their maximum value. Set [Other Functions] 
> [File Numbering] to [Reset] 
and delete all the MP4 clips (A132) and photos (A166) on the SD card or initialize it (A42).
Invalid operation
- The following operations cannot be performed.
• In   mode, immediately reviewing a recording made using pre-recording.
• Pressing the START/STOP button when there is no SD card in the camcorder.
Lens error   Turn the camcorder off, then on again.
- There was a communication error between the camcorder and the lens. Turn the camcorder off and then on again.
Lens firmware update   Firmware update failed. Try updating again.
- The lens's firmware could not be correctly updated. Try updating the lens's firmware again.
May not be possible to record movies on this memory card
- You may not be able to record video on an SD card without a speed class rating or rated SD Speed Class 2 or 4. 
Replace the SD card with one rated SD speed class 6 or 10.
Media full
- SD card A and SD card B are full. Delete some clips (A132) or photos (A 166) to free some space or replace one or 
both SD cards.
Media is almost full
- The amount of available space on SD card A and SD card B combined is low. Replace one or both SD cards.
Memory card is write-protected
- The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch.
No clips
- There are no clips on the SD card to play back. Clips must be recorded (A47) in order to play them back.
No photos
- There are no photos on the SD card to play back. Photos must be taken (A163) in order to view them. 
Number of clips already at maximum
- The SD card selected for recording already contains the maximum number of AVCHD clips (3,999 clips). Replace the 
SD card or use the SD card in the other SD card slot.
- Because both SD cards reached the maximum number of clips, double slot recording is not available.
• During double slot recording, both “8A” and “8B” will appear in the message.
Number of shots already at maximum
- You have already recorded the maximum number of shots (3,999 shots) in a single SD card. When using two SD cards, 
you cannot record additional shots on either SD card. To add more shots, replace the SD card(s).
Number of shots in this clip already at maximum
- You have already recorded the maximum number of shots (950 shots) in a single continuous recording clip. 
Continuous recording can continue but you cannot record additional shots. To add more shots, stop the continuous 
recording to record a clip and then start recording a new continuous recording clip (A99).
Pre Rec was canceled.   Activate Pre Rec again?
- Pre-recording was deactivated automatically after the camcorder was left in record pause mode for about 1 hour with 
pre-recording activated. Select [On] and then press the joystick to activate pre-recording again.
Pre Rec will be canceled in a moment.
- The camcorder has been in record pause mode for about 1 hour with pre-recording activated. Pre-recording will be 
deactivated automatically in approximately 1 minute.
Reached the recording limit for one clip. Recording was stopped.
- When recording a single clip for an extended period of time, the clip will be split into smaller video files every 4 GB.  
This message will appear when the number of smaller video files reaches 50.
Recorded at 50.00 Hz/59.94 Hz   Check the data on 8A/8B   Initializing the card is also recommended
- The SD card contains clips that were recorded using a recording type (system frequency) other than the one currently 
used by the camcorder. To record on this SD card, save your clips (A143) and initialize the SD card (A42). To play 
back the recordings on the SD card, set [w Other Functions] > [System Frequency] to [59.94 Hz] or [50.00 Hz] as 
necessary, so the camcorder matches the SD card. 
						

							Troubleshooting
192
Wi-Fi Functions
Along with this list, refer also to the instruction manuals of the access point or other external devices you are 
using.
Recording was stopped.
- The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again. 
Then, remove the SD card being used and reinsert it. Alternatively, replace the SD card. If this does not solve the 
problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. SD cards or clips with corrupt file control information cannot 
be read by the supplied software, Data Import Utility.
This clip needs recovering.    Attempt to recover?
- If the clip is corrupted, such as when the power suddenly turned off while recording, the clip must be recovered. When 
this message appears, select [OK] and then press the joystick.
This clip needs recovering.    Change the position of the LOCK switch on the memory card.
- The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch.
This function is not compatible with the current lens.
- The selected setting is not compatible with the lens currently attached to the camcorder and cannot be used.
This photo cannot be displayed
- You may not be able to display photos taken with other devices or image files created or edited on a computer.
8AJ8B/8BJ8A Switched
- This message appears when you use the SLOT SELECT button to switch the SD card slot in use or recording 
continued from one SD card to the other.
8AJ8B/8BJ8A Will switch in a moment
- The SD card is almost full so recording will continue on the other SD card in approximately 1 minute.
A User is already accessing the server. Try again later. 
- This message appears on the screen of the connected device. Another device connected to the network is already 
operating the camcorder. To use this device, first end the connection on the device accessing the camcorder and then 
touch Retry.
Cannot create new folder on the FTP server.
- Check the user permissions/restrictions for accessing the FTP server.
Cannot log in to FTP server.
- Check the user name and password information in the FTP server settings (A158).
Cannot transfer files to FTP server.
- Check that there is enough available space in the data storage device (hard disk, etc.) that contains the destination 
folder on the FTP server.
Check the Media.
- An error occurred with the SD card while files were being transferred to the FTP server. Check the SD card from which 
you are transferring files and try the FTP transfer operation again.
Check the network configuration.
- The camcorder could not connect to the network using the current settings. Check that the network settings are 
correctly configured (A181).
File transfer was not completed.
- The camcorder was turned off while the last FTP transfer operation was still in progress. Transfer the files again 
(A158).
FTP server not found.
- The FTP server could not be found. Check the FTP server settings (A158).
FTP transfer error. File transfer was not completed.
- An error occurred while transferring files to the FTP server. Turn then camcorder and the FTP server off and then on 
again and try again the FTP transfer.
IP address conflict
- Another device on the same network has the same IP address assigned to the camcorder. Change the IP address of 
the conflicting device or the camcorder. 
						

							193
Troubleshooting
Memory card cover was opened so network functions will be interrupted.
- The SD card compartment cover was opened while the SD card was being accessed. Stop the Wi-Fi function in use 
and end the network connection.
Multiple access points detected. Try the operation again.
- There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform 
setup using the [WPS: PIN Code] or [Search for Access Points] option (A146).
Network connection terminated
- An error occurred on the access point or connected device. Check the network or connected and try connecting 
again.
- The Wi-Fi signal became too weak and the wireless connection was lost. Wait a moment or turn off other devices in 
the area that may be interfering with the Wi-Fi signal and then try connecting again.
Network is not working correctly
- There’s a hardware problem with the camcorder’s network related circuitry. Try turning the camcorder off and the on 
again. If the problem persists, consult a Canon Service Center.
No access points found
- The camcorder searched for active Wi-Fi networks (access points) in the area but none were found. Make sure the 
access point is working correctly and try connecting again.
- The access point is operating in stealth mode. Deactivate the stealth function in the wireless router (access point) 
settings.
- The connection wizard may not be able to find the access point if MAC address filtering is activated. Check the 
[Network Settings 1/9] status screen (A181) and make sure to add the camcorder’s MAC address to the list of 
approved wireless devices in the wireless router (access point) settings.
No files available for transfer.
- All the files selected for transfer have already been transferred to the FTP server.
Unable to complete WPS.
- The access point’s encryption method is set to [WEP]. Wi-Fi Protected Setup (WPS) cannot connect to access points 
set to this encryption method. Change the access point’s encryption method or use another connection method 
(A146).
Unable to complete WPS.    Try the operation again.
- More than 2 minutes passed between activating WPS on the access point and selecting [OK] on the camcorder. Start 
over the WPS procedure from the beginning.
- The WPS button was not held down long enough. Refer to the instruction manual of your wireless router. When using 
WPS to make a wireless connection, keep the WPS button held down until the wireless router’s WPS function is 
activated.
Unable to connect
- Could not connect to the access point or network device selected.
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using 
the camcorder in a location farther away from such appliances.
Unable to obtain an IP address
- If you are not using a DHCP server, connect using the [Manual] option and enter the IP address using the [Manual] 
option (A150).
- Turn on the DHCP server. If it is already on, make sure it is functioning properly.
- Make sure the address range for the DHCP server is sufficient.
- If you are not using a DNS server, set the DNS address to [0.0.0.0].
- Set the DNS server’s IP address in the camcorder.
- Turn on the DNS server. If it is already on, make sure it is functioning properly.
- Make sure that the DNS server’s IP address and the name for that address are correctly configured.
- If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are 
configured with the correct gateway address.
Wi-Fi authentication unsuccessful
- Check the access point’s authentication/encryption method and encryption key and change the camcorder’s Wi-Fi 
settings (A152) as necessary.
Wi-Fi cannot be used while the wireless microphone is attached.
- Wi-Fi connections cannot be used while an optional WM-V1 Wireless Microphone is attached to the camcorder. 
Disconnect the WM-V1 from the camcorder and turn it off.
Wi-Fi error.    Incorrect authentication method
- Check the access point’s authentication/encryption method and change the camcorder’s Wi-Fi settings (A152) as 
necessary. 
						

							Troubleshooting
194
Wi-Fi error.    Incorrect encryption key.
- When the authentication mode was set to [WPA-PSK] or [WPA2-PSK], or the encryption method was set to [WEP], the 
encryption key (WEP index) entered or its length (number of characters) is incorrect. 
• When entering ASCII characters, enter 5 characters (64-bit encoding) or 13 characters (128-bit encoding). When 
entering hexadecimal characters, enter 10 characters (64-bit encoding) or 26 characters (128-bit encoding).
Wi-Fi error.    Incorrect encryption method
- Make sure the camcorder and access point are using the same authentication/encryption method. 
						

							195
Handling Precautions
Handling Precautions
Camcorder
Be sure to observe the following precautions to ensure maximum performance. 
• Do not carry the camcorder by the OLED panel. Be careful when closing the OLED panel.
• Do not leave the camcorder in places subject to high temperatures (like the inside of a car parked under direct 
sunlight), or high humidity.
• Do not use the camcorder near strong electromagnetic fields such as near powerful magnets and motors, MRI 
machines or high-voltage power lines. Using the camcorder in such places may cause anomalies in the video or 
audio or video noise to appear.
• Do not use the camcorder’s Wi-Fi functions inside hospitals, medical clinics or onboard aircraft. In addition, do 
not use them near medical equipment or sensitive electronic devices as it may affect their performance. In the 
case of pacemakers, keep the camcorder at least 22 cm (8.7 in.) away from the device.
• The camcorder’s Wi-Fi functions may be subject to interference from devices such as cordless phones and 
microwave ovens. Keeping as much distance as possible from these devices or using the camcorder’s Wi-Fi 
functions at a different time of day may reduce such interference.
• Do not use or store the camcorder in dusty or sandy places. The camcorder is not dustproof or waterproof – 
avoid also water, mud or salt. If any of the above should get into the camcorder it may damage the camcorder 
and/or the lens. Consult a Canon Service Center as soon as possible.
• Be careful to avoid dust and dirt particles accumulating on the lens or entering the camcorder. When you finish using 
the camcorder, make sure to attach the body cap to the lens mount and the lens cap and dust cap to the lens.
• Do not leave a lens under the sun without the lens cap attached, whether it is attached to the camcorder or not. 
Doing so may focus sunlight on a single spot, which can cause a fire.
• Do not point the camcorder or viewfinder toward an intense light source, such as the sun on a sunny day or an 
intense artificial light source. Doing so may damage the image sensor or the camcorder's internal 
components. Be careful especially when using a tripod or shoulder strap. When you are not using the 
camcorder, make sure to attach the body cap to the camcorder.
• Do not look at an intense light source, such as the sun on a sunny day or an intense artificial light source, 
through the lens. Doing so may cause severe eye injury and even blindness.
• Be careful of heat generated by lighting equipment.
• Do not disassemble the camcorder. If the camcorder does not function properly, consult qualified service 
personnel.
• Do not touch the lens contacts on the lens mount. Dirty contacts may cause a poor 
contact between the camcorder and the lens resulting in incorrect operation of the 
camcorder. After removing the lens, make sure to attach the body cap to the lens 
mount and the lens cap and dust cap to the lens.
• Handle the camcorder with care. Do not subject the camcorder to shocks or vibration 
as this may cause damage. When using the shoulder strap, do not allow the 
camcorder to swing and hit an object.
• To prevent equipment breakdowns and excessive heating, do not connect the supplied battery charger or AC 
adapter to voltage converters for overseas travels or special power sources such as those on aircraft and 
ships, DC-AC inverters, etc.
Long-term storage 
If you do not intend to use the camcorder for a long time, store it in a place free of dust, in low humidity, and at 
temperatures not higher than 30 °C (86 °F). 
						

							Handling Precautions
196
Battery Pack
• Dirty terminals may cause a poor contact between the battery pack and the camcorder. Wipe the terminals 
with a soft cloth.
Long-term storage 
• Store battery packs in a dry place at temperatures no higher than 30
°C (86°F). 
• To extend the battery life of the battery pack, discharge it completely before storing it.
• Charge and discharge all your battery packs fully at least once a year.
Always attach the battery terminal cover. 
Do not allow any metal objects to touch the terminals (figure 1), as this can 
cause a short circuit and damage the battery pack. Attach the terminal cover 
whenever the battery pack is not being used (figure 2).
The battery terminal cover has a [ð]-shaped hole. This is useful when you 
wish to differentiate between charged and uncharged battery packs. For 
example, with charged battery packs, attach the terminal cover so that the 
[ð]-shaped hole shows the colored label.
Remaining battery time
If the remaining battery time displayed is not correct, charge the battery pack fully. Still, the correct time may not 
be displayed if a fully charged battery pack is used continuously in high temperatures or it is left unused for long 
periods of time. Also, the correct remaining time may not be displayed, depending on the battery life. Use the 
time shown on the screen as an approximation.
Regarding the use of non-Canon battery packs
• We recommend using genuine Canon battery packs bearing the Intelligent System 
mark.
• If you attach to the camcorder battery packs that are not genuine Canon battery packs, the remaining battery 
time will not be displayed.
DANGER!
Treat the battery pack with care.
• Keep it away from fire (or it might explode).
• Do not expose the battery pack to temperature higher than 60 °C (140 °F). Do not leave it near a heater or 
inside a car in hot weather.
• Do not try to disassemble or modify it.
• Do not drop it or subject it to shocks.
• Do not get it wet.
Figure 1 Figure 2
Back side of the 
battery pack
Uncharged Terminal cover attached
Charged 
						

							197
Handling Precautions
SD Cards
• We recommend backing up the recordings on the SD cards onto your computer. Data may be corrupted or 
lost due to defects or exposure to static electricity. Canon shall not be liable for lost or corrupted data.
• Do not touch or expose the terminals to dust or dirt.
• Do not use SD cards in places subject to strong magnetic fields.
• Do not leave SD cards in places subject to high humidity and high temperature.
• Do not disassemble, bend, drop, or subject SD cards to shocks and do not expose them to water.
• Check the direction before inserting the SD cards. Forcing an SD card into the slot if it is not correctly oriented 
may damage the SD card or the camcorder.
• Do not attach any labels or stickers on the SD card.
• SD cards have a physical switch to prevent writing on the card so as to avoid the 
accidental erasure of the card’s content. To write-protect the SD card, set the 
switch to the LOCK position.
Built-in Rechargeable Lithium Battery
The camcorder has a built-in rechargeable lithium battery to keep the date/time and other settings. The built-in 
lithium battery is recharged while you use the camcorder; however, it will discharge completely if you do not use 
the camcorder for about 3 months.
To recharge the built-in lithium battery: Connect the DC cable and AC adapter to the camcorder and use a 
power outlet to power the camcorder for 24 hours while it is turned off.
Disposal
When you delete data on an SD card, only the file allocation table is altered and stored data is not physically 
erased. Take the necessary precautions when you dispose of an SD card, for example by physically damaging it 
to prevent the leakage of private data.
If giving an SD card to another person, initialize it using the [Complete] initialization option (A42). Fill it up with 
unimportant recordings, and then initialize it again. This makes recovering the original recordings very difficult.
LOCK switch 
						

							Maintenance/Others
198
Maintenance/Others
Cleaning
Camcorder Body
• Use a soft, dry cloth to clean the camcorder body. Never use chemically treated cloths or volatile solvents 
such as paint thinner.
Lens
• Remove any dust or dirt particles using a non-aerosol type blower brush.
• Use a clean, soft lens-cleaning cloth to gently wipe the lens using commercially available cleaning fluid for 
eyeglasses. Never use tissue paper.
OLED Screen
• Clean the screen using a clean, soft lens-cleaning cloth.
• Condensation may form on the surface of the screen when the temperature changes suddenly. Wipe it with a 
soft dry cloth.
Condensation
Moving the camcorder or EF lens rapidly between hot and cold temperatures may cause condensation (water 
droplets) to form on its internal surfaces. Stop using the camcorder or EF lens if condensation is detected. 
Continued use may cause damage to it.
Condensation may form in the following cases:
• When the camcorder or EF lens is moved quickly from cold to warm places
• When the camcorder or EF lens is left in a humid room
• When a cold room is heated rapidly
To avoid condensation 
• Do not expose the camcorder or EF lens to sudden or extreme changes in temperature.
• Remove the SD cards and battery pack. Then, place the camcorder or EF lens in an airtight plastic bag and let 
it adjust gradually to temperature changes before removing it from the bag.
When condensation is detected 
The precise time required for water droplets to evaporate will vary depending on the location and weather 
conditions. As a general rule, wait for 2 hours before resuming use of the camcorder or EF lens.
Using the Camcorder Abroad
Power Sources
You can use the supplied battery charger to charge battery packs or the supplied AC adapter to power the 
camcorder in any country with a power supply between 100 and 240 V AC, 50/60 Hz. Consult a Canon Service 
Center for information on plug adapters for overseas use. 
						

							199
Optional Accessories
Optional Accessories
The following optional accessories are compatible with this camcorder. The availability differs from area to area.
For our customers in the USA: Call or visit your local retailer/dealer for genuine Canon video accessories. You 
can also obtain genuine accessories for your Canon camcorder by calling: 1-800-828-4040, Canon U.S.A. 
Information Center.
Use of genuine Canon accessories is recommended.
This product is designed to achieve excellent performance when used with genuine Canon accessories. 
Canon shall not be liable for any damage to this product and/or accidents such as fire, etc., caused by the 
malfunction of non-genuine Canon accessories (e.g., a leakage and/or explosion of a battery pack). Please 
note that this warranty does not apply to repairs arising out of the malfunction of non-genuine Canon 
accessories, although you may request such repairs on a chargeable basis.
BP-950G, BP-955, 
BP-970G, BP-975
Battery PackCA-945 AC Adapter CA-935 AC Adapter
TA - 1 0 0  Tr i p o d  A d a p t e r T B - 1  Tr i p o d  A d a p t e r  
BaseGP-E2
GPS Receiver
RC-V100 Remote
Controller STV-250N Stereo Video 
CableIFC-400PCU 
USB Cable 
						

							Optional Accessories
200
Battery Packs
When you need extra battery packs, select from the following: BP-950G, 
BP-955, BP-970G, BP-975
When you use battery packs bearing the Intelligent System mark, the 
camcorder will communicate with the battery and display the remaining 
usage time (accurate to 1 minute). You can only use and charge these battery 
packs with camcorders and chargers compatible with Intelligent System.
TA - 1 0 0  Tr i p o d  A d a p t e r
The TA-100 allows you to quickly mount/unmount the camcorder on/from a 
tripod.
This mark identifies genuine Canon video accessories. When you use Canon video equipment, we 
recommend Canon-brand accessories or products bearing the same mark.
BP-955 BP-975