Canon cinema EOS C100 Mark II User Manual

							181
Displaying the Status Screens
[/ Data 3/3] Status Screen ( mode only)
[Network Settings 1/9] Status Screen
1
3
2
5
67
8
4
1 White balance R/B gain (A118)
2 Color correction (A118)
3 Area A settings (phase, chroma, area and Y level) 
(A118)
4 Area A revision settings (level and phase) 
(A118)5 Area B settings (phase, chroma, area and Y level) 
(A118)
6 Area B revision settings (level and phase) 
(A118)
7Setup level (A118)
8 Clip exceeding 100% (A118)
1
1 Camcorder’s MAC address  
						

							Displaying the Status Screens
182
[Network Settings 2/9], [Network Settings 3/9] Status Screens
Connection settings of the current network connection (A145)
[Network Settings 4/9], [Network Settings 5/9] Status Screens
TCP/IP settings of the current network connection (A150)
1
2
3
4
5
6
1 Network configuration name (A151)
2Connection type
3 SSID (network name)4 Authentication and encryption method
5WEP index key
6 Wi-Fi channel
1
2
3
4
5
6
1 IP address assignment method
2 IP address
3 Subnet mask
4 Default gateway5 Primary DNS server (assignment method/IP 
address)
6 Secondary DNS server (assignment method/IP 
address) 
						

							183
Displaying the Status Screens
[Network Settings 6/9] Status Screen
[Network Settings 7/9], [Network Settings 8/9], [Network Settings 9/9] Status Screens
* The password itself will not be displayed.
1
2
Browser Remote settings (A153)
1 Port number 2 Camcorder ID
1
2
3
4
5
6
7
8
FTP server settings (A158)
1 FTP server (host) name
2User name
3 Password protection*
4Port number5 Destination folder on the FTP server
6 Passive mode
7 Create new folders by transfer date
8 Handling of same-named files 
						

							Displaying the Status Screens
184
[GPS Information Display] Status Screen ( mode only)
GPS information (A104)
4
3
1
2
5
1Latitude
2Longitude
3Elevation4 UTC (coordinated universal time) date and time
5 Satellite signal strength 
						

							185
Troubleshooting
Troubleshooting
If you have a problem with your camcorder, refer to this section. Consult your dealer or a Canon Service Center 
if the problem persists.
Power source
The camcorder will not turn on or it turns off by itself.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Shortly after turning it on, the camcorder turns off on its own.
- You are using a battery pack that is not compatible for use with this camcorder. Use a recommended battery pack 
(A200).
Cannot charge the battery pack.
- The temperature of the battery pack is outside the charging range. If the battery pack’s temperature is below 0 °C 
(32 °F), warm it before charging it; if it is above 40 °C (104 °F), let the battery pack cool down before charging it.
- Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F and 104 °F).
- The battery pack is faulty. Replace the battery pack.
The battery pack is exhausted extremely quickly even at normal temperatures.
- Check the [Battery/Hour Meter] status screen (A179) to see whether the battery pack is at the end of its service life. 
If so, buy a new battery pack.
Recording
The camcorder’s controls are not responsive/disabled.
- The grip unit’s plug may not be correctly connected to the camcorder. When attaching the grip unit to the camcorder, 
make sure the grip unit’s plug is firmly inserted all the way into the connection terminal on the camcorder (A35). If 
you changed the angle of the grip unit, make sure you did not partially disconnect the plug by mistake.
- When the Q switch is set to C, all buttons except for the START/STOP button are locked and cannot be 
operated. (Depending on the [Other Functions] > [Custom Function] > [C START/STOP] setting, the START/STOP 
button may be locked as well.) Set the Q switch to CAMERA.
Pressing the START/STOP button will not start recording.
- The START/STOP lock lever on the handle unit is set to C, rendering the handle unit's START/STOP button 
inoperable. Change the position of the lock lever.
- When using the optional RC-V100 Remote Controller, you may not be able to start or stop recording. Stop using the 
remote controller and then press the START/STOP button.
The point where the START/STOP button was pressed does not match the beginning/end of the recording.
- There is a slight interval between pressing the START/STOP button and the actual start/end of recording. This is not a 
malfunction.
The camcorder will not focus.
- The camcorder may not be able to focus on certain subjects using autofocus. Focus manually (A72).
- The viewfinder is not adjusted. Use the dioptric adjustment lever to make the proper adjustment (A36). 
- The lens is dirty. Clean the lens with a soft lens-cleaning cloth.
When a subject flits across in front of the lens, the image appears slightly bent.
- This is a phenomenon typical of CMOS image sensors. When a subject crosses very quickly in front of the camcorder, 
the image may seem slightly warped. This is not a malfunction.
Bright red, green or blue dots appear on the screen.
- The camcorder’s CMOS sensor is a delicate piece of precision engineering. Direct exposure of the sensor to ion rays or other 
types of cosmic radiation may affect it and this may rarely appear as bright colored dots on the screen. This is the nature of 
CMOS image sensors and does not represent a malfunction. Adjusting the black balance (A45) may help solve the problem.
- The effects of the damage may be more noticeable when the camcorder is used in places subject to high 
temperatures, when a high ISO speed or gain level is used and when slow shutter speeds are used.
Abnormal images appear on the screen and the camcorder cannot record properly.
- While recording using an almost empty battery pack together with the AC adapter, the AC adapter was inadvertently 
disconnected or the power supply was suddenly interrupted. Reconnect the AC adapter and turn the camcorder off 
and then on again or replace the battery pack with a fully charged one. 
						

							Troubleshooting
186
Changing between recording (ÜREC) and record pause (STBY) takes longer than usual.
- When the SD card contains a large number of clips, some operations may take longer than usual. Save your clips 
(A143) and initialize the SD card (A42). Alternatively, replace the SD card.
The camcorder cannot record to an SD card properly.
- This may occur as recordings are made and deleted over time. Save your clips (A143) and initialize the SD card (A42).
After using the camcorder for a long time, it becomes hot.
- The camcorder may become hot after using it continuously for long periods of time; this is not a malfunction. If the 
camcorder becomes unusually hot or it becomes hot after using it only for a short while, it may indicate a problem with 
the camcorder. Consult a Canon Service Center.
Playback
Cannot delete clips or photos.
- Clips and photos that were protected using other devices cannot be deleted with the camcorder.
- The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch.
Deleting clips takes longer than usual.
- When the SD card contains a large number of clips, some operations may take longer than usual. Save your clips 
(A143) and initialize the SD card (A42).
Cannot copy clips.
- There is not enough available space on the SD card being copied to or the SD card already contains the maximum 
number of AVCHD clips (3,999 clips). Delete some clips (A132) to free some space or replace the SD card.
Cannot select clips or photos.
- You cannot select more than 100 individual clips or photos. Use the [All] option instead of [Select].
Indicators and Onscreen Displays
ì appears in red on the screen.
- Battery pack is exhausted. Replace or charge the battery pack.
í appears on the screen.
- The camcorder cannot communicate with the battery pack attached so the remaining battery time cannot be 
displayed.
The tally lamps do not illuminate.
- Set [Other Functions] > [Tally Lamp] > [Front] or [Rear] to [On].
The tally lamps flash quickly.   (4 flashes per second)
- The battery pack is exhausted. Replace or charge the battery pack.
- There is not enough available space on both SD cards. Delete some clips (A132) to free some space or replace the 
SD card.
- A system error has occurred. Turn off the camcorder and back on again. If this does not solve the problem, consult a 
Canon Service Center.
The tally lamps flash slowly.   (1 flash per second)
- The combined available space on both SD cards is low. Replace the SD card.
 appears in red on the screen.
- An SD card error occurred. Remove and reinsert the SD card. If the display does not change back to normal, save your 
clips (A143) and photos and initialize the SD card (A42).
Even after stopping recording, the SD card access indicator stays illuminated in red.
- The clip is being recorded. This is not a malfunction.
7 keeps flashing on the screen.
- You connected the optional GP-E2 GPS Receiver to the camcorder’s USB terminal in   mode. Disconnect the 
GP-E2 and connect in again after setting the camcorder in   mode.
 appears in yellow on the screen.
- The camcorder’s internal temperature has reached a predetermined level. You can continue using the camera. 
						

							187
Troubleshooting
 appears in red on the screen.
- In   mode, when [Other Functions] > [Fan] is set to [Automatic], the cooling fan will start automatically (  
appears on the screen).
 appears on the screen.
- The camcorder and lens cannot communicate normally. Clean the lens’s contacts and reattach the lens.
Picture and Sound
The OLED screen is too dark.
- Adjust the brightness with the [OLED/VF Setup] > [OLED Setup] > [Brightness] setting. To make the screen brighter 
temporarily, set [OLED/VF Setup] > [OLED Setup] > [Luminance] to [On].
Screen displays turn on and off repeatedly.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Abnormal characters appear on the screen and the camcorder does not operate properly.
- Disconnect the power source and reconnect it after a short time. If the problem still persists, use the [Other Functions] 
> [Reset] > [All Settings] function. This resets all the camcorder’s settings to default values except for the hour 
meter.
Video noise appears on screen.
- Keep a distance between the camcorder and devices that emit strong electromagnetic fields such as near powerful 
magnets and motors, MRI machines or high-voltage power lines. 
Horizontal bands appear on the screen.
- This is a phenomenon typical of CMOS image sensors when recording under some types of fluorescent, mercury or 
sodium lamps. This is not a malfunction. You may be able to reduce the symptoms by setting [Camera Setup] > 
[Flicker Reduction] to [Automatic] and/or by setting the shutter speed mode to [Speed] and the shutter speed to a 
value matching the frequency of the local electrical system: 1/50* or 1/100 for 50 Hz systems, 1/60 or 1/120 for 60 Hz 
systems.
* May not be available depending on the frame rate.
Audio cannot be recorded.
- The audio input switch is not set correctly (A86) or the audio recording level is not set correctly (A86, 90).
- An external microphone connected to the XLR terminal requires phantom power. Set the XLR terminal switch to 
MIC+48V (A89).
- The external microphone connected to the MIC terminal is not turned on or its battery is empty.
Audio is recorded at an extremely low level.
- The AUDIO LEVEL switch is set to M, and the recording level is set too low. When using the MIC terminal: [Audio 
Setup] > [Audio Input] > [MIC Mode] is set to [Manual] and the [MIC Level] setting is too low. Check the audio level 
meter on the screen and adjust the audio level correctly (A87, 90).
- The microphone attenuator is on. Turn off the microphone attenuator (A88, 91).
Sound is distorted or is recorded at lower levels.
- When recording near loud sounds (such as fireworks, shows or concerts), sound may become distorted or it may not 
be recorded at the actual levels. Activate the microphone attenuator (A88, 91), or adjust the audio recording level 
manually (A87, 90).
The picture is displayed correctly but there is no sound from the built-in speaker.
- Speaker volume is turned off. Adjust the volume (A129).
- If headphones are connected to the camcorder, disconnect them.
SD Cards and Accessories
Cannot insert the SD card.
- The SD card you are trying to insert is not facing the correct direction. Turn it over and insert it.
Recording to and playing back from an SD card is slow.
- This may occur as clips and photos are recorded/deleted over time. Save your recordings (A143) and initialize the 
SD card (A42). 
						

							Troubleshooting
188
The optional RC-V100 Remote Controller or commercially available remote control does not work.
- Make sure that the [Other Settings] > [REMOTE Term.] setting is set to [RC-V100] when using the optional RC-V100 
Remote Controller or [Standard] when using a commercially available remote control.
- When [Camera Setup] > [/ CINEMA Locked] is set to [On], a protected custom picture file is selected, or no custom 
picture is selected, custom picture settings cannot be adjusted using the RC-V100. Set [/ CINEMA Locked] to [Off] 
or select an unprotected custom picture file ([C1] to [C6]) (A111).
- Turn off the camcorder, reconnect the RC-V100 or other remote control and then turn the camcorder back on again.
Connections with External Devices
Video noise appears on a nearby TV screen.
- When using the camcorder in a room where a TV is located, keep a distance between the AC adapter and the power or 
antenna cables of the TV.
Playback looks fine on the camcorder but there is no image on the external monitor.
- The camcorder is not connected correctly to the external monitor. Make sure you are using the correct connection 
(A137).
- The video input on the external monitor is not set to the video terminal to which you connected the camcorder. Select 
the correct video input.
The camcorder is connected using a commercially available HDMI cable, but there is no picture or sound from the 
external monitor.
- Disconnect the HDMI cable and then restore the connection or turn the camcorder off and then on again.
The computer does not recognize the camcorder even though the camcorder is connected correctly.
- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and restore the connection.
- Connect the camcorder to a different USB port on the computer.
- Establish a USB connection while the [AVCHD] index screen, [MP4] index screen or [Shot List] index screen is 
displayed.
Wi-Fi Functions
Cannot connect with an access point.
- Wi-Fi networks with a stealth function that do not broadcast their network name (SSID) will not be detected by the 
camcorder during the Wi-Fi network setup. Perform the setup manually (A149) or turn off the stealth function of the 
access point.
- Password information is not saved with the camera settings. When you load onto the camcorder camera settings from 
an SD card, all the encryption keys and passwords in the network-related settings are reset. Edit the network-related 
settings as necessary (A152).
- The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal. 
Refer to Precautions Regarding Wi-Fi Networks (A189).
Cannot establish a Camera Access Point connection with a Wi-Fi-enabled device.
- When you reset all the camcorder’s settings, all network settings are lost as well. Set up the Camera Access Point 
settings again (A149).
- The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal. 
Refer to Precautions Regarding Wi-Fi Networks (A189).
The Playback via Browser application will not start on the Web browser.
- Make sure to activate the function on the camcorder with the [Other Functions] > [Playback via Browser] setting 
(A161).
- The URL entered into the Web browser’s address bar is incorrect. Enter the URL exactly as it appears on the 
camcorder's screen.
- The SD card slot cover is open or there is no SD card in the camcorder. Check that an SD card that contains 
recordings is correctly inserted into the camcorder and the SD card slot cover is closed.
The Browser Remote application will not start on the Web browser.
- Make sure to activate the function on the camcorder with the [Other Functions] > [Browser Remote] setting (A153).
- The URL entered into the Web browser’s address bar is incorrect. Check the [Network Settings 4/9] status screen and 
make sure to use the IP address assigned to the camcorder as the URL (A153). 
						

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Troubleshooting
The Browser Remote or Playback via Browser screen is not displayed correctly on the Web browser.
- The device, operating system or Web browser used may not be supported. For the latest information about supported 
systems, visit your local Canon Web site.
- Enable JavaScript and cookies in your Web browser's settings. For details, refer to the help modules or online 
documentation of the Web browser used.
Using the Playback via Browser application, playback on a Wi-Fi-enabled device is not smooth.
- The wireless signal is not strong enough or there are other devices in the vicinity interfering with the wireless signal. 
Refer to Precautions Regarding Wi-Fi Networks (A189).
- Playback may not be smooth depending on network conditions.
Precautions Regarding Wi-Fi Networks
When using a Wi-Fi network, try the following corrective actions if the transmission rate drops, the connection is 
lost, or other problems occur.
Location of the access point (wireless router)
- When using a Wi-Fi network indoors, place the access point in the same room where you are using the camcorder.
- Place the access point in an open, unobstructed location, where people or objects do not come between it and the 
camcorder.
- Place the access point as close as possible to the camcorder. In particular, note that during outdoor use in poor 
weather, rain may absorb radio waves and disrupt the connection.
Nearby electronic devices
- If the transmission rate over a Wi-Fi network drops because of interference from the following electronic devices, 
switching to the 5 GHz band* or to a different channel may solve the problem.
- Wi-Fi networks using the IEEE 802.11b/g/n protocol operate in the 2.4 GHz band. For this reason, the transmission 
rate may drop if there are nearby microwave ovens, cordless telephones, microphones, or similar devices operating on 
the same frequency band.
- If another access point operating on the same frequency band as the transmitter is used nearby, the transmission rate 
may drop.
* The 5 GHz band is not available for camcorders whose identification label contains the camcorder ID “ID0044” and the text 
“2.4 GHz only” (A203).
Using multiple camcorders/access points 
- Check that there are no IP address conflicts among the devices connected to the same network.
- If multiple C100 Mark II camcorders are connected to a single access point, connection speeds may be reduced.
- To reduce radio wave interference when there are multiple access points using IEEE 802.11b/g or IEEE 802.11n (in the 
2.4 GHz band), leave a gap of four channels between each wireless access point. For example, use channels 1, 6, and 
11, channels 2, 7, and 12, or channels 3, 8, and 13. If you can use IEEE 802.11a/n (in the 5 GHz band*), switch to 
IEEE 802.11a/n and specify a different channel.
* The 5 GHz band is not available for camcorders whose identification label contains the camcorder ID “ID0044” and the text 
“2.4 GHz only” (A203).
List of Messages
Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical 
order. Note that for some messages, an indication of the SD card involved (8A or 8B) may appear above the 
message itself. For error messages related to network connections, refer to Wi-Fi Functions (A192).
Accessing 8A/8B   Do not remove
- You opened the SD card compartment cover while the camcorder was accessing the SD card. Close the SD card 
compartment cover.
Buffer overflow. Recording was stopped.
- The data transfer rate was too high for the SD card in use and the recording was stopped. Use a recommended card 
(A40).
CamerabLens communication error.   Clean the lens’s contacts and reattach the lens.
- The camcorder cannot correctly communicate with the lens due to dirty lens contacts. After the message disappears, 
the   icon appears on the screen. Clean the lens's contacts and reattach the lens.
Cannot acquire battery information
- Battery information can be displayed only for batteries bearing the Intelligent System mark. 
						

							Troubleshooting
190
Cannot acquire battery information   Continue using this battery pack?
- You attached a battery pack that does not bear the Intelligent System mark.
- If you are using a battery pack that bears the Intelligent System mark, there may be a problem with the camcorder or 
battery pack. Consult a Canon Service Center.
Cannot play back
- The file control information is corrupted or there was a decoder error. Turn off the camcorder and back on again. If this 
does not solve the problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. SD cards or clips with corrupt file control information cannot 
be read by the supplied software, Data Import Utility.
Cannot record
- The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again. 
Then, remove the SD card being used and reinsert it. Alternatively, replace the SD card. If this does not solve the 
problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. SD cards or clips with corrupt file control information cannot 
be read by the supplied software, Data Import Utility.
Cannot record movies on this memory card
- Video cannot be recorded on a 64 MB or smaller SD card. Use a recommended card (A 40).
Cannot restore
- Could not recover data on the SD card. Save your clips (A143) and initialize the SD card (A42).
Cannot start continuous rec
- You have already recorded the maximum number of continuous recording clips (200 clips) in a single SD card. Replace 
the SD card(s).
Cannot switch SD card slots
- The SLOT SELECT button was pressed while the camcorder is recording. Wait until recording is finished to change the 
selected SD card slot. 
Change the battery pack
- The battery pack is exhausted. Replace or charge the battery pack.
Check the connection of the grip unit
- The grip unit may not be attached correctly. Check the connection.
Check the data on 8A/8B   Initializing the card is also recommended
- The first time you use an SD card with this camcorder, initialize it first (A42).
- The SD card cannot be used for any of the following reasons.
• A problem has occurred with the SD card.
• The camcorder cannot read the SD card’s data.
• The SD card was initialized using a computer.
• The SD card has been partitioned. 
- Save your clips (A143) and initialize the SD card (A42).
Check the SD card
- Use a recommended SD card (A40).
Check 8A/8B
- The SD card cannot be accessed. Check that the SD card is inserted correctly and not malfunctioning.
- Due to an SD card error, recording on/playback from the SD card is not possible. Remove and then reinsert the SD 
card or use a different SD card.
- You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended SD card (A40).
- If after the message disappears, the SD card access indicator illuminates in red, perform the following: Turn off the 
camcorder and remove and reinsert the SD card. If the SD card access indicator illuminates in green, you can resume 
recording/playback. If the problem persists, save your recordings (A143) and initialize the SD card (A42).
Cover is open
- The SD card compartment cover was open when the camcorder was switched to or turned on in   mode. Close 
the compartment cover.
Data on 8A/8B needs recovering   Attempt to recover?
- If data on the SD card is corrupted, such as when the power suddenly turned off while recording, the data must be 
recovered. When this message appears, select [OK] and then press the joystick.
Data on 8A/8B needs recovering   Change the position of the LOCK switch on the memory card.
- This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while 
the camcorder was writing on the SD card and later the position of the SD card's LOCK switch was changed to 
prevent erasure. Change the position of the LOCK switch.