Canon 80d Manual

							491
Troubleshooting Guide
In Basic Zone modes, certain tabs and menu options are not 
displayed. Set the shooting mode to a Creative Zone mode (p.58).
 Under the [ 9] tab, [ Menu display ] is set to [Display only My Menu 
tab ] (p.444).
 Set the color space to sRGB. If Adobe RGB is set, the first character 
will be an underscore (p.181).
 It is a movie file (p.185).
 If the card already contains recorded images, the image number may 
not start from 0001 (p.184).
 Make sure the correct date and time are set (p.43).
 Check the time zone and daylight saving time (p.43).
 The shooting date and time do not appear in the image. The date and 
time are instead recorded in the image data as shooting information. 
When printing, you can imprint the date and time in the picture, using 
the date and time recorded in the shooting information (p.380).
Display Problems
The menu screen shows fewer tabs and options.
The file name’s first character is an underscore (“_”).
The file name starts with “MVI_”.
The file numbering does not start from 0001.
The shooting date and time displayed is incorrect.
The date and time are not in the image. 
						

							Troubleshooting Guide
492
If the number of images recorded on the card exceeds the number the 
camera can display, [ ###] will be displayed (p.360).
 In low temperatures, the display speed of the AF points may become 
slower due to the AF point display device’s characteristics. The display 
speed will return to normal at room temperature.
 If the LCD monitor is dirty, use a soft cloth to clean it.
 In low or high temperatures, the LCD monitor display may seem slow 
or may look black. It will return to normal at room temperature.
 [Eye-Fi settings] will appear only when an Eye-Fi card is inserted in 
the camera. If the Eye-Fi card has a write-protect switch set to the 
 position, you will not be able to check the card’s connection 
status or disable Eye-Fi transmission (p.457).
 [33: Highlight alert ] is set to [Enable] (p.351).
 [33: AF point disp. ] is set to [Enable] (p.352).
[###] is displayed.
In the viewfinder, the AF point display speed is slow.
The LCD monitor does not display a clear image.
[Eye-Fi settings] does not appear.
Playback Problems
Part of the image blinks in black.
A red box is displayed on the image. 
						

							493
Troubleshooting Guide
If the image is protected, it cannot be erased (p.376).

Movies edited with a computer cannot be played back with the camera.
 If you operate the camera’s dials or lens during movie shooting, the 
operation sound will also be recorded. Using a commercially-available 
external microphone is recommended (p.313).
 If there is a drastic change in the exposure level during autoexposure 
movie shooting, the recording will stop momentarily until the 
brightness stabilizes. In such a case, shoot in < a> mode (p.298).
 Make sure the [53: Video system ] is correctly set to [For NTSC] or 
[ For PAL] (depending on the video system of your TV set).
 Make sure the HDMI cable’s plug is inserted all the way in (p.
373).
 If the movie file size reaches 4 GB, another movie file will be created 
automatically (p.309).
 Depending on the card reader and computer OS used, SDXC cards 
may not be correctly recognized. In such a case, connect your camera 
to the computer with the interface cable, then transfer the images to 
the computer using EOS Utility (EOS software, p.512).
The image cannot be erased.
The movie cannot be played back.
Operation sound and mechanical sound 
can be heard during movie playback.
The movie appears to freeze momentarily.
No picture on the TV set.
There are multiple movie files for a single movie shoot.
My card reader does not recognize the card. 
						

							Troubleshooting Guide
494
41  and 61  images cannot be processed with the camera. Use 
Digital Photo Professional (EOS software) to process the image 
(p.512).
 JPEG  c, 1,  41 , and 61  images cannot be resized or 
cropped with the camera (p.395).
 If you selected [Clean now f], the shutter will make a noise, but no 
picture is taken (p.404).
 If you repeatedly turn the power switch < 1> /  at a short 
interval, the < f> icon may not be displayed (p.41).
I cannot process the RAW image.
I cannot resize or crop the image.
Sensor Cleaning Problems
The shutter makes a noise during sensor cleaning.
Automatic sensor cleaning does not work. 
						

							495
Troubleshooting Guide
When using EOS Utility (EOS software), set [ z5: Time-lapse movie ] 
to [Disable ] (p.319).
 Install the EOS software on the computer (p.513).
 During a wireless connection, the camera cannot be connected to a 
computer via an interface cable.
Computer Connection Problems
Communication between the connected camera and 
computer does not work.
I cannot download images to a computer. 
						

							496
If there is a problem with the camera, an 
error message will appear. Follow the on-
screen instructions.
* If the error still persists, write down the error number and contact your nearest Canon Service Center.
Error Codes
NumberError Message and Solution
01
Communications between the camera and lens is faulty. Clean the 
lens contacts.
 Clean the electrical contacts on  the camera and lens, use a Canon 
lens, or remove and install the battery again (p.25, 26, 36).
02 Card cannot be accessed. Reinsert/change card or format card 
with camera.

Remove and insert the card again, replace the card, or format the 
card (p.37, 64).
04
Cannot save images because card is full. Replace card.
Replace the card, erase unnecessary  images, or format the card 
(p.37, 64, 378).
05
The built-in flash could not be ra ised. Turn the camera off and on 
again.
 Operate the power switch (p.41).
06 Sensor cleaning could not be performed. Turn the camera off and 
on again.

Operate the power switch (p.41).
10, 20
30, 40
50, 60
70, 80
99An error prevented shooting. Turn the camera off and on again or 
re-install the battery.
Operate the power switch, remove and install the battery again, or 
use a Canon lens (p.36, 41).
Error number
Cause and countermeasures 
						

							497
•TypeType:Digital, single-lens reflex, AF/AE camera with built-in 
flash
Recording media: SD/SDHC*/SDXC* memory cards
* UHS-I cards supported
Image sensor size: Approx. 22.3 x 14.9 mm
Compatible lenses: Canon EF lens es (including EF-S lenses)
* Excluding EF-M lenses
(35mm-equivalent angle of view is that of a lens with 
approx. 1.6x the focal length indicated.)
Lens mount: Canon EF mount
• Image SensorType: CMOS sensor
Effective pixels: Approx. 24.2 megapixels * Rounded off to the nearest 10,000th.
Aspect ratio: 3:2
Dust delete feature: Auto, Manual, Dust Delete Data appending
• Recording SystemRecording format: Design rule for Camera File System (DCF) 2.0
Image type: JPEG, RAW (14-bit Canon original), RAW+JPEG simultaneous recording possible
Pixels recorded: L (Large) : 24.0 megapixels (6000 x 4000) M (Medium) : Approx. 10.6 megapixels (3984 x 2656)
S1 (Small 1) : Approx. 5.9 megapixels (2976 x 1984)
S2 (Small 2) : Approx. 2.5 megapixels (1920 x 1280)
S3 (Small 3) : Approx. 350,000 pixels (720 x 480)
RAW : 24.0 megapixels (6000 x 4000)
M-RAW : 13.5 megapixels (4500 x 3000)
S-RAW : 6.0 megapixels (3000 x 2000)
Aspect ratio: 3:2, 4:3, 16:9, 1:1
Create/select a folder: Possible
File numbering: Continuous, Auto reset, Manual reset
• Image Processing During ShootingPicture  Style: Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, 
Faithful, Monochrome, User Defined 1 - 3
Specifications 
						

							498
Specifications
White balance: Auto (Ambience priority), Auto (White priority), Preset (Daylight, Shade, Cloudy, Tungsten light, White 
fluorescent light, Flash), Custom, Color temperature 
setting (approx. 2500-10000 K), White balance 
correction, and White balance bracketing provided
* Flash color temperature information transmission enabled
Noise reduction: Applicable to long exposures and high ISO speed shots
Automatic image 
brightness correction: Auto Lighting Optimizer provided
Highlight tone priority: Provided
Lens aberration 
correction: Peripheral illumination correction, Chromatic aberration 
correction, Distortion correction
• ViewfinderType:
Eye-level pentaprism
Coverage 
(by aspect ratio): 3:2 (vertical: approx. 100%, horizontal: approx. 100%), 
4:3 (vertical: approx. 100%, horizontal: approx. 97%), 
16:9 (vertical: approx. 97%, horizontal: approx. 100%), 
1:1 (vertical: approx. 100%, horizontal: approx. 96%)
* With eyepoint at approx. 22mm.
Magnification: Approx. 0.95x (-1 m
-1 with 50mm lens at infinity)
Eye point: Approx. 22mm (from eyepiece lens center at -1 m-1)
Diopric adjustment 
range: Approx. -3.0 - +1.0 m-1 (dpt)
Focusing screen: Fixed
Grid display: Provided
Electronic level: Provided
Mirror: Quick-return type
Depth-of-field preview: Provided
• Autofocus (for viewfinder shooting)
Type: TTL secondary image-registration, phase-difference  detection with the dedicated AF sensor
AF points: 45 (Cross-type AF point: Max. 45 points)
* Number of available AF points, Dual cross-type AF points, and cross-type AF points vary depending on the 
lens used and aspect ratio settings.
* Dual cross-type focusing at f/2.8 with center AF point. (AF group: When Group A lenses are used)
Focusing brightness 
range: EV -3 - 18 (with the center AF point supporting f/2.8, 
One-Shot AF, at room temperature, ISO 100) 
						

							499
Specifications
Focus  operation: One-Shot AF, AI Servo AF, AI Focus AF, Manual focusing (MF)
AF area selection mode: Single-point AF (Manual selection), Zone AF (Manual 
selection of zone), Large Zone AF (manual selection of 
zone), 45-point automatic selection AF
AF point automatic 
selection conditions: AF points can be selected automatically using 
information on colors equivalent to skin tones.
AI Servo AF 
characteristics: Tracking sensitivity, Acceleration/deceleration tracking, 
AF point auto switching
AF fine adjustment: AF Microadjustment (All lenses by same amount or  Adjust by lens)
AF-assist beam: Small series of  flashes fired by built-in flash
• Exposure ControlMetering mode: 63-zone TTL open-aperture metering using 7560-pixel 
RGB plus IR metering sensor
• Evaluative metering (linked to all AF points)
• Partial metering (approx. 6.0% of viewfinder at center)
• Spot metering (approx. 3.8% of viewfinder at center)
• Center-weighted average metering
Metering brightness 
range: EV 1 - 20 (at room temperature, ISO 100)
Shooting mode: Basic Zone modes: Scene Intelligent Auto, Flash Off, Creative Auto, Special 
scene modes (Food, Kids, Candlelight, Night Portrait, 
Handheld Night Scene, HDR Backlight Control, Portrait, 
Landscape, Close-up, Sports), Creative filters (Grainy 
B/W, Soft focus, Fish-eye effect, Toy camera effect, 
Miniature effect, Water painting effect, HDR art standard, 
HDR art vivid, HDR art bold, HDR art embossed)
Creative Zone modes:
Program AE, Shutter-priority AE, Aperture-priority AE, 
Manual exposure, Bulb exposure, Custom shooting 
mode
ISO speed
(Recommended 
exposure index): Basic Zone modes*: ISO 100 - ISO 6400 set 
automatically
* Handheld Night Scene: ISO 100 - ISO 12800 set 
automatically, Landscape: ISO 100 - ISO 1600 set 
automatically
P, Tv, Av, M, B: ISO Auto, ISO 100 - ISO 16000 set 
manually (1/3- and whole-stop increments), and ISO 
expansion to H (equivalent to ISO 25600) 
						

							500
Specifications
ISO speed settings: Range for stills, Auto range, and Minimum shutter speed for auto settable
Exposure 
compensation: Manual: ±5 stops in 1/3- or 1/2-stop increments
AEB: ±3 stops in 1/3- or 1/2-stop increments (can be 
combined with manual exposure compensation)
AE lock: Auto: Applied in One-Shot AF with evaluative 
metering when focus is achieved
Manual: With AE lock button
Anti-flicker: Possible
Interval timer: Shooting interval and shot count settable
Bulb timer: Bulb exposure time settable
• HDR ShootingDynamic range 
adjustment: Auto, ±1, ±2, ±3
Effects: Natural, Art standard, Art vivid, Art bold, Art embossed
Auto image alignment: Provided
• Multiple ExposuresNumber of multiple 
exposures: 2 to 9 exposures
Multiple-exposure 
control: Additive, Average
•ShutterType:
Electronically-controlled, focal-plane shutter
Shutter speed: 1/8000 sec. to 30 sec. (total shutter speed range;  available range varies by sh ooting mode), Bulb, X-sync 
at 1/250 sec.
• Drive SystemDrive mode: Single shooting, High-speed continuous shooting, 
Low-speed continuous shooting, Silent single shooting, 
Silent continuous shooting, 10-sec. self-timer/remote 
control, 2-sec. self-timer/remote control
Continuous shooting 
speed: High-speed continuous shooting: Max. approx. 7.0 shots/
sec.*
* Max. approx. 5.0 shots/sec. during Live View shooting 
or when [Servo AF] is set.
Low-speed continuous shooting: Max. approx. 3.0 shots/
sec.
Silent continuous shooting: Max. approx. 3.0 shots/sec.