Canon 5dsr Manual

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If a problem occurs with the camera, first consult this Troubleshooting 
Guide. If this Troubleshooting Guide does not resolve the problem, 
contact your dealer or nearest Canon Service Center.
If the battery’s remaining capacity is 94% or higher, the battery will not 
be recharged (p.446).
 Do not use any battery other than genuine Battery Pack LP-E6N/LP-
E6.

If (1) the battery charger or battery has a problem or (2) communication 
with the battery failed (with a non-Canon battery pack), the protection 
circuit will stop charging, and the charge lamp will blink in orange at a 
high speed. In the case of (1), unplug the charger’s power plug from the 
power outlet. Detach and reattach the battery to the charger. Wait a few 
minutes, then reconnect the power plug to the power outlet. If the 
problem persists, contact your dealer or nearest Canon Service Center.
 If the internal temperature of the battery attached to the charger is 
high, the charger will not charge the battery for safety reasons (lamp 
off). During charging, if the battery’s temperature becomes high for 
any reason, charging will stop automatically (lamp blinks). When the 
battery temperature goes down, charging will resume automatically.
 Make sure the battery compartment cover is closed 
(p.42).
 Make sure the battery is installed properly in the camera (p.42).
 Recharge the battery (p.40).
 Make sure the card slot cover is closed 
(p.43).
Troubleshooting Guide
Power-Related Problems
The battery does not recharge.
The charger’s lamp blinks at high speed.
The charger’s lamp does not blink.
The camera does not operate even when the power switch is set to . 
						

							Troubleshooting Guide
472
If the power is turned off while an image is being recorded to the card, the 
access lamp will remain on or continue to blink for a few seconds. When 
the image recording is completed, the power will turn off automatically.
Do not use any battery other than a genuine Battery Pack LP-E6N/LP-E6.
Remove and install the battery again (p.42).
 If the battery contacts are dirty, use a soft cloth to clean them.
 Use a fully-charged battery 
(p.40).
 The battery performance may have degraded. See [ 53: Battery info.] 
to check the battery’s recharge performance level (p.446). If the 
battery performance is poor, replace the battery with a new one.
 The number of possible shots will decrease with any of the following 
operations:
• Pressing the shutter button halfway for a prolonged period.
• Activating the AF frequently without taking a picture.
• Using the lens’s Image Stabilizer.
• Using the LCD monitor frequently.
• Continuing Live View shooting or movie shooting for a prolonged period.
• The Eye-Fi card’s communication function is operating.
 Auto power off is in effect. If you do not want auto power off to take 
effect, set [ 52: Auto power off ] to [Disable] (p.69).
 Even if [ 52: Auto power off ] is set to [Disable], the LCD monitor will 
still turn off after the camera is left idle for 30 min. (The camera’s 
power does not turn off.)
The access lamp still  lights or blinks 
even when the power switch is .
[Does this battery/do these batteries display the Canon logo?] 
is displayed.
The battery becomes exhausted quickly.
The camera turns off by itself. 
						

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Troubleshooting Guide
The camera cannot be used with EF-S or EF-M lenses (p.52).
 Install a recharged battery in the camera (p.40).
 Make sure the card is properly inserted (p.43).
 If you are using an SD card, slide the card’s write-protect switch to the 
Write/Erase setting (p.43).
 If the card is full, replace the card or delete unnecessary images to 
make space (p.43, 358).
 If you try to focus in the One-Shot AF mode and the focus indicator 
 in the viewfinder blinks, a picture cannot be taken. Press the 
shutter button halfway again to refocus automatically, or focus 
manually (p.55, 141).
 If a card error message is displayed, see page 46 or 487.
 Set the AF operation to One-Shot AF (p.87). Focus lock is not possible 
in the AI Servo AF, or when servo takes effect in AI Focus AF (p.83).
Shooting-Related Problems
The lens cannot be attached.
The viewfinder is dark.
No images can be sh ot or recorded.
The card cannot be used.
I cannot lock the focus an d recompose the shot. 
						

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474
If [z4: Mirror lockup ] is set to [Press V twice to shoot ], set it to 
[ Disable ].
 Set the lens’s focus mode switch to < AF> (p.52).
 Press the shutter button gently to prevent camera shake (p.54-55).
 If the lens has an Image Stabilizer, set the IS switch to < 1>.
 In low light, the shutter speed may become slow. Use a faster shutter 
speed (p.206), set a higher ISO speed (p.158), use flash (p.244), or 
use a tripod.
 See “Minimizing Blurred Photos” on page 235.
 Depending on the attached lens, the number of usable AF points and 
patterns will differ. The lenses are categorized into nine groups from A 
to I. Check which group your lens belongs to. Using a lens in Groups F 
to H will have fewer usable AF points (p.103-104).
 Regarding lighting up or blinking of the AF points when you press the 
 button, see page 94.
 The AF point at the registered area is blinking (p.94, 418).
 The manually-selected AF point (or zone) and the registered AF point 
are displayed (p.93, 418).
I have to press the shutter button twice completely 
to take a picture.
The image is out of focus or blurred.
There are fewer AF points.
The AF point is blinking or  two AF points are displayed. 
						

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Troubleshooting Guide
The AF points light up in red when focus is achieved in low-light 
conditions.
In the < d>, < s>, < f>, , and < F> modes, you can set 
whether to have the AF points light in red when focus is achieved 
(p.132).
 The continuous shooting speed may become slower depending on the 
shutter speed, aperture, subject conditions, brightness, lens, flash use, 
temperature, battery type, remaining battery level, etc. (p.143).
 In AI Servo AF operation, the continuous shooting speed may become 
slower depending on the subject conditions and lens used (p.143).
 If you use Battery Pack LP-E6 and shoot in low temperatures (battery 
temperature is low), the high-speed continuous shooting speed may 
become slower (p.143).
 The continuous shooting speed may become slower if the remaining 
battery level is low or if you shoot under low-light conditions (p.143).
 If you use Battery Grip BG-E11 (sold separately) with AA/R6 batteries, 
the maximum continuous shooting speed will be approx. 3.0 fps for 
high-speed continuous shooting.
 If you set [ z4: Anti-flicker shoot. ] to [Enable] and shoot under a 
flickering light source, the continuous shooting speed may decrease 
slightly, the shooting interval may become irregular, or the release time 
lag may become longer (p.191).
 If you shoot something that has fine detail such as a field of grass, the 
file size will be larger, and the actual maximum burst may be lower 
than the number mentioned on page 151.
The AF points do not light up in red.
The continuous shooting speed is slow.
The maximum burst during continuous shooting is lower. 
						

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476
During viewfinder shooting, you cannot shoot in either the 4:3 or the 
16:9 aspect ratio even when the aspect ratio is set. During Live View 
shooting, you can shoot images in the 4:3 and 16:9 aspect ratios 
(p.154).
 If [z3: Highlight tone priority ] is set to [Enable], the settable ISO 
speed range will be ISO 200 - ISO 6400. Even if you expand the 
settable ISO speed range with [ ISO speed range], you cannot select 
the L (equivalent to ISO 50) or H (equivalent to ISO 12800). When 
[ z3: Highlight tone priority ] is set to [Disable], ISO 100/125/160, L, 
or H can be set (p.187).
 Set [ z2: Auto Lighting Optimizer ] to [Disable ]. When [ Low], 
[ Standard ], or [High] is set, even if you set a decreased exposure 
compensation or flash exposure compensation, the image may come 
out bright (p.182).
 See page 211 to set the exposure compensation.
 Even if an exposure compensation is performed, it will not be applied 
for flash photography.
I cannot shoot in  the 4:3 or 16:9 aspect ratio.
ISO 100 cannot be set. ISO speed expansion cannot be selected.
Even if I set a decreased  exposure compensation, 
the image comes out bright.
I cannot set the exposure comp ensation while both manual 
exposure and Auto ISO are set. 
						

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Troubleshooting Guide
If the image-recording quality is set to RAW or RAW+JPEG, [ Multi 
Shot Noise Reduction ] cannot be set.
 If [On:ContShtng ] is set, Live View display, image review after image 
capture, or image playback is not possible during shooting (p.226).
 If you perform Live View shooting with [ On:ContShtng], Live View 
function will end automatically when the first exposure is taken. Take 
the second and subsequent exposures while looking through the 
viewfinder.
 When the image-recording quality is set to  41 or 61 , the 
multiple-exposure image will be recorded in  1 quality (p.233).
 If you shoot at night when the background is dark, the shutter speed 
automatically becomes slow (slow-sync shooting) so that both the 
subject and background are properly exposed. To prevent a slow 
shutter speed, under [ z1: External Speedlite control ], set [Flash 
sync. speed in Av mode ] to [1/200-1/60sec. auto ] or [1/200 sec. 
(fixed)] (p.248).
Multi Shot Noise Reduction cannot be set.
The Live View image or movie shooting image is 
not displayed during multiple-exposure shooting.
Live View shooting ends  when multiple exposure 
shooting is performed.
The multiple-exposure image is shot in  1 quality.
When I use the < f> mode with flash, 
the shutter speed  becomes slow. 
						

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478
Make sure the flash (or PC sync cord) is securely attached to the 
camera.
 If you use a non-Canon flash unit with Live View shooting, set [ z6: 
Silent LV shoot. ] to [Disable ] (p.266).
 If you use a flash unit other than an EX-series Speedlite, the flash will 
always be fired at full output (p.245).
 When the flash Custom Function setting for [ Flash metering mode] is 
set to [ TTL flash metering ] (autoflash), the flash will always be fired at 
full output (p.253).

If flash exposure compensation is already set with the Speedlite, flash 
exposure compensation cannot be set with the camera. When the 
external Speedlite’s flash exposure compensation is canceled (set to 0), 
flash exposure compensation can be set with the camera.
 Under [ z1: External Speedlite control ], set [Flash sync. speed in 
Av mode ] to [Auto] (p.248).
 If you use flash, the shutter will make two sounds each time you shoot 
(p.257).
The flash does not fire.
The flash always fires at full output.
Flash exposure compensat ion cannot be set.
High-speed sync cannot be set in the < f> mode.
The shutter makes two shooting sounds 
during Live View shooting. 
						

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Troubleshooting Guide
It indicates that the camera’s internal temperature is high. If the white 
< > icon is displayed, the still photo’s image quality may deteriorate. 
If the red < E> icon is displayed, it indicates that the Live View or 
movie shooting will soon stop automatically (p.277, 317).
 If the card’s writing speed is slow, movie shooting may stop 
automatically. For cards that can record movies, see page 5. To find 
out the card’s writing speed, refer to the card manufacturer’s website.
 If the movie shooting time reaches 29 min. 59 sec., the movie shooting 
will stop automatically.
 If the shooting mode is < A>, < d>, < s>, < f>, or < F>, the ISO 
speed will be set automatically. In the < a> mode, you can freely set 
the ISO speed (p.287).
During Live View or movie shooting, a white   or red  E 
icon is displayed.
Movie shooting stops by itself.
The ISO speed cannot be set for movie shooting. 
						

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480
If you shoot a movie with manual exposure set to L (equivalent to ISO 
50), the ISO speed setting will switch to ISO 100. Even if you switch 
back to still photo shooting, the ISO speed will not revert to L.
 If you change the shutter speed or aperture during movie shooting, the 
changes in the exposure may be recorded.
 Zooming the lens during movie shooting can cause changes in the 
exposure regardless of whether the lens’s maximum aperture changes 
or not. The changes in the exposure may be recorded as a result.
 Flickering, horizontal stripes (noise), or irregular exposures can be 
caused by fluorescent lighting, LED lighting, or other light sources 
during movie shooting. Also, changes in the exposure (brightness) or 
color tone may be recorded. In the < a> or < s> mode, a slow 
shutter speed may reduce the problem. The problem may be more 
noticeable in time-lapse movie shooting.
 If you move the camera to the left or right (panning) or shoot a moving 
subject, the image may look distorted. The problem may be more 
noticeable in time-lapse movie shooting.
The manually set ISO  speed changes when 
switching to movie shooting.
The exposure changes du ring movie shooting.
The image flickers or horizontal stripes appear 
during movie shooting.
The subject looks distorted during movie shooting.