Brother Printers Intellifax 5750 33 6 Plain Paper Fax Owners Manual

							17 - 7TROUBLESHOOTING AND ROUTINE MAINTENANCE
Printing
and
Receiving
FaxesCondensed print and If your copy looks good, you probably had a
horizontal streaks, the bad  connection, with static or interference on
top and bottom of the phone line. If the copy looks bad, call
sentences are cut off. Brother Customer Service at 1-800-284-4329
(USA), 1-800-853-6660 (from within Canada)
or 1-514-685-6464 (from within Montreal).
Vertical streaks/ Sometimes you may see vertical streaks/black
black lines appear on lines on the faxes you receive.  Either your the
faxes you receive. machineÕs primary corona wire for printing may
be dirty, or the sending partyÕs fax scanner may
be dirty.  Clean your primary corona wire (see
page 17-21), or ask the sender to make a copy to
see if the problem is with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at 1-800-284-4329 (USA) or
1-800-853-6660 (From within Canada) or
1-514-685-6464 (From within Montreal).
Machine ÒhearsÓ If your machine is set to Easy Receive ON, and
voice as CNG tone. it answers voice calls by trying to receive a fax,
try turning Easy Receive to OFF.
Horizontal streaks You may get a fax with horizontal streaks or
with missing lines.  Usually this is caused by a
poor telephone connection.  Ask the other party
to send the fax again.
Received faxes appear If the received data is divided and printed on 2
as split or blank pages. pages or if you get an additional blank page,
your Paper Size setting may not be correct for
the paper you are using. (See page 5-5.)
If you are using the fixed reduction feature,
check to see if the reduction ratio is suitable for
the paper in your machine. (See page 5-4.)
Difficulty Suggestions
If You Are Having Difficulty with Your Machine
If you think there is a problem with your machine, make a copy first.
If the copy looks good, the problem is probably not your machine.
Check the table below and follow the troubleshooting tips. 
						

							17 - 8TROUBLESHOOTING AND ROUTINE MAINTENANCE
Phone Line
or
ConnectionsDialing does not work Check for a dial tone.  Change TONE/PULSE
setting. (See Tone/Pulse, page 4-1.) Check all
line cord connections, and make sure the curled
handset cord is not in the EXT jack.  Check
power cord connection.  Send a manual fax by
pressing 
HookÑORÑby lifting the handset, and
dialing the number. Wait to hear fax receiving
tones before pressing Start.
Machine does not Make sure the machine is in the correct
answer when called receiving mode for your setup (either FAX,
FAX/TEL, TAD). Check for dial tone. If
possible, call your machine to hear it answer. If
there is still no answer, check the telephone line
cord connection. Connect a standard telephone
handset to the machineÕs telephone jack. If
there is no ringing when you call your machine,
call your Telephone Company to check the line.
No dial tone on the Press 
HookÑORÑLift the handset.  If you hear
handset no dial tone, check telephone line cord
connections at the machine and wall jack.
Check that the handset curled cord is connected
to the machineÕs handset jack. Test the wall
jack with another single line telephone.  If no
dial tone on the wall outlet, call your
Telephone Company.
Poor transmitting Try changing your resolution to FINE or
quality SUPERFINE. (See Resolution, page 6-8.)
Make a copy to verify the machineÕs scanner
operation.
Transmission There is probably temporary noise or static on
report prints the phone line. Try sending the fax again. If the
ÒResults:NGÓ problem continues, call the Telephone Company
to check your phone line.
When the receiving Sometimes the resolution mode you chose when
party says the picture you sent your fax may not have been
is not clear appropriate. Send the fax again, but try using
the FINE or SUPERFINE mode. Also, your
machineÕs scanner may be dirty, so try cleaning
it. (See page 17-21.)
When the receiving Your machineÕs scanner may be dirty or theparty
says vertical receiving partyÕs  print head may be dirty.
streaks appear on the Clean your scanner, (see page 17-21) and make a
faxes they receive copy to check if the receive problem was
caused by your machine.
Difficulty Suggestions
Sending
Faxes 
						

							17 - 9TROUBLESHOOTING AND ROUTINE MAINTENANCE
Handling
Incoming
CallsDouble-ring in The machine knows the incoming call is not a
FAX/TEL Mode fax so it is signaling you to answer the
telephone call. Pick up the machineÕs handset
or answer from an extension or external phone
and press your machineÕs Telephone Answer
Code (default setting is #51).
Transferring a fax call If you answered at the machine, press 
Start and
to the machine hang up immediately.  If you answered at an
extension or external phone, press your machineÕs
Remote Activation Code (default setting is
51). When your machine answers, hang up.
The Caller ID does The Caller ID signal is sent ten seconds after
not display after the Call Waiting Signal and speaking may
the Call Waiting interfere with it. When you hear the Call
Signal Waiting signal, ask the other party to hold
(For FAX 4750, while you catch the other call. Then stop
MFC 8300, MFC 8600 speaking until you see the Caller ID on the LCD.
and MFC 8700 only)
I have difficulty with If you have Call Waiting, Caller ID, Call
custom features on a Waiting/Caller ID, Ring Master, Voice Mail, an
single line answering machine, alarm system or any other
(For FAX 4750, custom features on a single phone line with
MFC 8300, MFC 8600 your fax machine, it may create a problem
and MFC 8700 only) sending or receiving fax data.
Example #1: If you are having a telephone
conversation and a fax communication signal
comes through on your Call Waiting Caller ID
feature, you can verify that the second call is a
fax by switching to it.  You have the option to
receive the fax call, by asking the first caller to
hang up to clear the line.
Example #2: If you are sending or receiving a
fax message while a Call Waiting Caller ID (or
other custom feature) signal comes through on
the line, the signal can temporarily interrupt or
disrupt the fax data.  BrotherÕs ECM feature
should help overcome this problem.  This
condition is related to the telephone system
industry, and is common to all devices that
send and receive information on a single,
shared line with custom features.  If avoiding a
slight interruption is crucial to your business, a
separate line with no custom features is
recommended.
Vertical streaks Sometimes you may see vertical streaks on
appear in copies. your copies. Either the scanner or the primary
corona wire for printing is dirty. Clean them
both. (See pages 17-21 and 17-22.)
Difficulty Suggestions
Copy
Quality
Difficulties 
						

							17 - 10TROUBLESHOOTING AND ROUTINE MAINTENANCE
Difficulty Suggestions
General
Printing
DifficultiesThe machine does not Check the following:
print. ¥ The machine is plugged in. (See page 2-8.)
¥ The toner cartridge and drum unit are installed
properly. (See page 2-3.)
¥ The interface cable is securely connected
between the machine and computer.
(See page 12-3 or 12-9 for MFC 8300, or See
MFC Software Manual page 2-3 or 2-10 for
MFC 8600 and MFC 8700.)
¥ Check to see if LCD is showing an error
message. (See page 17-2.)
The machine prints Reset the machine or unplug the electrical cord
unexpectedely or it and plug it back in.  Check the primary settings
prints garbage. in your application software to make sure it is
set up to work with your machine.
The machine cannot The machine received a very complex print job
print full pages of a and could not process part of the page. This
document. print. may be solved in several ways.  If you are
using Windows
¨ 3.1x, Windows¨ 95/98 or
Windows NT¨ Workstation Version 4.0 with the
supplied printer driver, see the ÒWindows¨
Setup Printing ProblemsÓ section. Try to
reduce the complexity of your document or
reduce print resolution.
The machine prints Your computer is not recognizing the printerÕs
first couple of pages input buffer full signal.  Please make sure to
correctly, then some connect the printer cable correctly.
pages have text missing.
The machine cannot ¥ Reduce the printer resolution.  Reduce the
print full pages of complexity of your document and try again.
a document. Reduce the graphic quality or the number of
A MEMORY FULL font sizes within your application software.
message occurs.
¥ Expand the printer memory by installing one
of the optional memory boards (ME8000 or
ME16000).
My headers or footers Most laser printers have a restricted area that
appear when I viewwill not accept print.  Usually these are the first
my document on the two lines and last two lines, leaves 62 printable
screen but do not lines.  Adjust the but do not show up when show
up when I print top and bottom margins in your document to
them. allow for this.
I cannot print from my Make sure the Windows
¨ printer driver is
application software. installed and you select it in your application
software. Windows¨
Setup
Printing
Difficulties 
						

							17 - 11TROUBLESHOOTING AND ROUTINE MAINTENANCE
DOS Setup
Printing
DifficultiesI cannot print from my Check that the DOS application software
application software. interface settings match those of your printer:
for example, if you are using a parallel printer
cable, you would probably set your DOS
software printer port to LPT1. Check for an
error message on the LCD.
The machine prints, This is an indication that your application
but it prints incorrect printer emulation Prints setting and the
information. machineÕs printer emulation do not match.
Sometimes Check your application software to make sure
it prints a couple of you selected the correct printer driver.  The
characters and then machine emulates HP LaserJet IIP.  Try setting
ejects the pages, etc. the machine to HP emulation in Remote
Printer Console and then select the
HP LaserJet IIP printer in your application
software.
The machine prints the This is common problem first with database
part of my document software and part of spreadsheet software when
but does not print the they are not correctly set up. The data has been
last page (The LCD sent to the printer but the printer did not receive
shows REMAINED the Page Eject command. Press 
FF/Cont to eject
DATA). the page. Then ask your software supplier how
to add a Page Eject (or Form Feed) command to
the end of your print job.
How can I change the Use the Remote Printer Console (RPC)
user settings or program.
default settings on the
machine?
The machine does not Check to see if the CHECK PAPER or
load paper. The LCD PRINTER JAM message appears on the LCD.
shows CHECK PAPER If so, the multi-purpose paper cassette may be
or PRINTER JAM. out of paper or not properly installed. If it is
empty, load a new stack of paper into the
feeder. If there is paper in the multi-purpose
paper cassette, make sure it is straight. If the
paper is curled, you should straighten it.
Sometimes it is helpful to remove the paper,
turn the stack over and put it back into the
multi-purpose paper cassette. Reduce the
amount of paper in the multi-purpose paper
cassette, then try again. Check the manual feed
mode is not selected in the printer driver.
The machine does not Reinsert the paper firmly, load one sheet at a
feed paper from the time. Make sure that manual feed mode is
manual feed slot. selected in the printer driver.
How can I load You can load envelopes from the manual feed
 envelopes? slot. Your application software must be set up
to print the envelope size you are using. This is
usually done in the Page Setup or Document
Setup menu of your software. Refer to your
software application manual.
Difficulty Suggestions
Paper
Handling
Difficulties 
						

							17 - 12TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper
Handling
Difficulties
(Cont.)
Difficulty Suggestions
What paper can I use? You can use plain paper, envelopes,
transparencies, labels and organizer paper.
(For information on paper you can use, see
Acceptable Paper, on page 2-5.)
How can I clear paper See Printer Jams, on page 17-6.
jams?
Printouts are too dark Adjust the print conditions by setting the Print
or light. Density function.  It has been factory set to the
middle position. (See Setting the Print
Density, on page 5-6.)
Printed pages contain You may fix this by wiping the scanner windows
white stripes. with a clean soft cloth.  (See Routine
Maintenance and Cleaning the Drum Unit,
on pages 17-21 and 17-22.)  If you still see
white stripes or faint images and the display
shows CHANGE DRUM SOON, replace the
drum unit with a new one. Check the machineÕs
environment. Conditions such as humidity, high
temperatures, etc. may cause this print defect to
occur.
Printed pages are Clean the machineÕs interior and the primary
stained corona with wire of the drum unit. (See Routine
toner or have vertical Maintenance and Cleaning the Drum Unit,
stripes. on pages 17-21 and 17-22.) Make sure that the
tab of the corona wire is at the home position.
If after cleaning, you still see dark stripes or
toner stains and the display shows CHANGE
DRUM SOON, replace the drum unit with a
new one.
Printed pages have Make sure that you use paper that meets the
white spots in blackspecifications. Rough surface or thick media can
text and graphic areas. cause the problem. If you still see white spots
and the display shows CHANGE DRUM
SOON, replace the drum unit with a new one.
Check the machineÕs environment; conditions
such as high humidity may cause this situation
to occur.
Toner scatters and Adjust the print conditions by setting the Print
stains the printed Density function. Remove the drum unit and
page. clean the machineÕs interior. (See Routine
Maintenance, Cleaning the Printer and
Cleaning the Drum Unit, on pages 17-21 and
17-22.) Make sure that you use paper that
meets specifications. (See page 2-6.) If you
still have scattered toner and the display shows
CHANGE DRUM SOON, replace the drum
unit with a new one. Check the machineÕs
environment; high temperature and high
humidity conditions may cause this condition to
occur.
White Stripes or
Faint lmages
Dark Stripes or
Toner Stains
White Spots
Scattering Toner
Print
Quality
Difficulties 
						

							17 - 13TROUBLESHOOTING AND ROUTINE MAINTENANCE
Print
Quality
Difficulties
(Cont.)
Difficulty Suggestions
The whole page is Clean the machineÕs interior and the primary
printed black. corona wire of the drum unit. (See pages
17-21~22.) Also, do not use heat-sensitive paper
as it will cause this problem. After cleaning, if
the printed pages are still black or the display
shows CHANGE DRUM SOON, replace the
drum unit with a new one. The drum unit may be
damaged.
Nothing is printed on Make sure that the toner cartridge is not empty.
the page. Wipe electric terminals referring to Routine
Maintenance, Cleaning the Printer and
Cleaning the Drum Unit, on pages 17-21 and
17-22. Make sure that a torn piece of paper
does not remain on the scanner window.
Printed pages are Markings may disappear by themselves. Try
marked at regular copying multiple pages to clear this problem.
intervals. Markings may occur if the machine has not
been used for a long time. A possible cause is
that the surface of the drum is scratched. You
must then replace the drum unit with a new
one.  If the markings do not disappear, it may
be that the drum was marked or damaged by
excessive exposure to light. In this case,
replace the drum unit with a new one.
Printed pages are Certain environmental conditions such as
blurred at the center humidity, high temperatures, etc. may cause
or at either edge. this condition to occur.  Make sure the machine
is placed on a flat, horizontal surface. Remove
the drum unit with the toner cartridge installed.
Try rocking them from side to side. You may
clear a blurred page by wiping the scanner
windows with a clean soft cloth. (See Routine
Maintenance, Cleaning the Printer and
Cleaning the Drum Unit, on pages 17-21
and 17-22.)  If a blurred page occurs after
cleaning and the display shows CHANGE
DRUM SOON, replace the drum unit with a
new one.
Ghost images appear Adjust the print conditions by setting the Print
on printed page. Density function. Make sure that you use paper
that meets the specifications.  Rough surfaces
or thick media can cause a ghost image. Make
sure that you select the appropriate media type in
the printer driver.
Black Page
White Page
Example of Regular
Marking
 



 





Ghost  ImagesBlurred Page
The drum unit is a consumable item and it is necessary to replace it
periodically. 
						

							17 - 14TROUBLESHOOTING AND ROUTINE MAINTENANCE
Difficulties Setting up the Software
(For Windows¨ 3.1x Users)
Graphics or Text Is Missing in the Printout
This could be caused by your Display Driver software. Contact your
reseller to inquire about the latest Display Driver software.  Another
solution is to change your Windows
¨ Setup Display selection from the
current selection to the standard VGA or SVGA selection. Contact your
reseller or Microsoft Support if you need help modifying your Windows
¨
Display selection or installing new Display Driver software.
Problem Using the HP Pavilion PC and the
ÒHP DEMOÓ Screen Saver
If you select the ÒHP DemoÓ screen saver on your HP Pavilion PC after
you have installed the Multi-Function Link¨ Pro software, the System.ini
file is overwritten and you cannot use the Brother machine to print, scan,
or for Remote Setup.
If you have used the HP Demo screen saver already, you must edit the
System.ini file as follows:
[boot]
;comm.drv=comm115.drv
comm.drv=brmfcomm.drv
[386Enh]
DEVICE=C:\WINDOWS\SYSTEM\Bi-Di.386
If you do not want to edit the System.ini file, please change the screen
saver to another one and Re-install Multi-Function Link
¨ Pro again.
Bi-Directional Parallel Ports
(nibble and byte modes)
The machine supports both nibble (AT) and byte (Bi-directional) mode
parallel ports. If your PC supports byte mode, scanning and fax reception
will be at a faster speed. To verify or change the parallel port mode, please
check your system BIOS in the CMOS Setup or contact your computer
manufacturer for assistance.
Some older PC models support only nibble mode. Generally, newer
models support both nibble and byte modes. 
						

							17 - 15TROUBLESHOOTING AND ROUTINE MAINTENANCE
Machine Connect Failure or Bi-Directional
Communication Error
Recently, some printers have included a function that shows the printer
status on the PC display. Such printers use the bi-directional
communication parallel port between the printer and the PC.  Our
machines have a bi-directional parallel port function. Since Windows
¨
3.1x does not support bi-directional communication on the parallel port,
each peripheral vendor has developed and supplied a bi-directional device
driver, which will be installed into Windows
¨ 3.1x.  If you install two or
more different bi-directional device drivers into Windows¨, they may
conflict with each other and cause problems.
Please make sure you have installed the Brother printer driver, by
executing SETUP.EXE from your CD-ROM drive, following the
instructions on the CD-ROM label. The bi-directional communication may
be disabled when the driver is installed from the Add menu in ÒPrintersÓ
of the Control Panel. Please restart Windows
¨.
Remove the conflicting situation caused by one of the following printer
drivers. Review the following sections that apply to any additional printer
drivers you may have installed into your Windows
¨ software.
Brother HL-6/6V/10h/630series/660series/960/1260/WL-660
HP LaserJet series II, IID, IIP, IIP+, III, IIID, IIIP or IV Plus
NEC SuperScript 610/660
EPSON ActionLaser  1100/1400
LexMark WinWriter 200
Brother HL-6/6V/10h/630series/660series/960/1260/
WL-660:
The Resource Manager for your machineÕs Brother printer drivers may not
work if the printer drivers for the above laser printers models are installed
after the installation of the Brother printer drivers.
In this case, please install the Brother printer drivers again or copy
BI-DI.386 from the CD-ROM to the Windows/System directory.
(NOTE: BI-DI.386 on the CD-ROM is not compressed.)
EPSON ActionLaser 1100 / 1400:
Please remove the EPSON Action Laser 1100/1400 driver by running the
EPDELETE.EXE file in the Windows¨ Printer Driver for these models. 
						

							17 - 16TROUBLESHOOTING AND ROUTINE MAINTENANCE
HP LaserJet series II, IID, IIP, IIP+, III, IIID or IIIP:
If Microsoft Windows¨ Printing System is used for the above models, you
must  modify the Òwin.iniÓ file in the Windows¨ directory to turn the
machineÕs bi-directional function off.
We recommend that you do a back-up before you modify the WIN.INI or
SYSTEM.INI files, just in case.
Open the Òwin.iniÓ file using the ÒNotepadÓ application. Look for the
following statement in the [spooler] section:
[spooler]
QP.LPT1 = wpsljqp.dll
Then disable this function, by adding a semicolon at the beginning of the
above sentence as follows:
[spooler]
;QP.LPT1 = wpsljqp.dll
Then, open the Òsystem.iniÓ file using the ÒNotepadÓ application. Look
for the following statement in the [386Enh] section:
[386Enh]
device=wpsljvpd.386
:
:
WPSLPT1=1
Then disable this function, by adding a semicolon at the beginning of the
above sentences as follows:
;device=wpsljvpd.386
:
:
;WPSLPT1=1
 
You must restart Windows¨ to make these modifications effective.
These modifications disable the printer status reporting on your PC;
however, you will be able to use the machine without further problems.
HP LaserJet 4 Plus:
Please uninstall the Main Status window by double-clicking the Un-install
Status window in HP LaserJet group.
NEC SuperScript 610/660:
Please remove the NEC SuperScript driver by running the
NECDELET.EXE file in Disk 1 that is included with NEC printers.