Brother Printers Intellifax 2750 Plain Paper Laser Fax Owners Manual

13
CHAPTER THIRTEEN
Troubleshooting 
and Maintenance
89
Troubleshooting
Fax-Back System
Brother Customer Service has installed an easy-to-use Fax-Back System, so
you can get instant answers to common technical questions and product
information for all Brother products. This system is available 24 hours a
day, 7 days a week. You can use the system to send faxes to any fax
machine, not just the one from which you are calling.
If you canÕt resolve a difficulty with your fax machine using this manual,
call...

90CHAPTER THIRTEEN
Error Messages
You may occasionally encounter a difficulty with your fax machine or
telephone line. If this happens, your fax machine often identifies the
problem and displays an error message. The list below explains the most
common error messages. You can correct most problems yourself.
If you need additional help, call the Brother Fax-Back System at
USA:1-800-521-2846
From within Canada:1-800-681-9838
  ERROR MESSAGE CAUSE ACTION
CHANGE DRUM SOONThe drum unit is near the end of Use...

91TROUBLESHOOTING AND MAINTENANCE
COVER OPENThe top cover or multi-purpose Open, then close each cover.
sheet feeder cover was not
completely closed.
DISCONNECTEDThe other party or other partyÕs Try to fax or receive again or
fax machine terminated the call. call the other party to see what
happened.
DOCUMENT JAMDocuments were not inserted or Do not pull paper out until you
fed properly  or document was see page 93.
too long.
DOWNLOAD FULLThe download buffer is full. Unplug the fax machine and
(May occur...

92CHAPTER THIRTEEN
 ERROR MESSAGE CAUSE ACTION
NO RESPONSE/BUSYThe number you called does not Check the number and try again.
answer or is busy.  Or, you may
have reached a number that is not
connected to a fax machine.
NOT REGISTEREDYou tried to access a One Touch Set up the One Touch or Speed
or Speed Dial number that is not Dial number.  See pages 63Ð65.
programmed.
PRINT OVERRUNThe available RAM has been Unplug the fax machine and
(May occur when the fax exceeded. plug it back in. Data remaining...

93TROUBLESHOOTING AND MAINTENANCE
Document Jam
The documents were not inserted or fed properly, or were too long.
1Open the control panel.
2Carefully, pull the document toward the front of the fax machine.
3Close the control panel.
4Press Stop.
NO
OK
Printer Jam
Before you can clear a paper jam error, you must find out where the paper is
stuck. Review the following three types of printer jams and follow the
instructions.
WARNING
Do not force the jammed paper from the paper tray because you may damage
the...

94CHAPTER THIRTEEN
Paper is Jammed in the Multi-purpose Sheet Feeder
1Open the multi-purpose sheet feeder to pull the jammed paper upward out of
the feeder.
2Close the multi-purpose sheet feeder.
3Open the top cover and check that a torn piece of paper does not remain
inside the fax machine.
Multi-purpose
Sheet Feeder
Paper is Jammed near the Drum Unit or in the Fuser Unit
1Open the top cover.
2Remove the drum unit.
3Gently pull out the jammed paper.
4Reinstall the drum unit.
5Close the top cover.
Paper...

95TROUBLESHOOTING AND MAINTENANCE
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first.  If the
copy looks good, the problem is probably not your fax machine.  Check the table
below and follow the troubleshooting tips.
Printing and
Receiving Faxes
DIFFICULTY SUGGESTIONS
Condensed print and
horizontal streaks; top and
bottom of sentences are
cut off.
Vertical streaks; black lines
appear on the faxes you
receive.
The fax machine...

96CHAPTER THIRTEEN
Sending Faxes
Handling Incoming
Calls
DIFFICULTY SUGGESTIONS
Transmitting quality is poor.
Transmission verification report
prints ÒResults:NGÓ.
The receiving party says the
picture is not clear.
The receiving party says
vertical streaks appear on
the faxes they receive.
Double ring in FAX/TEL mode.
I have difficulty transferring a
fax call to the fax machine.
The Caller ID does not display
after the Call Waiting Signal.
(For FAX 2750 Only)
I have difficulty with custom
features on a...

97TROUBLESHOOTING AND MAINTENANCE
General Printing
Difficulties
DIFFICULTY SUGGESTIONS
The fax machine does not print. Check the following:  ¥ The fax machine is plugged in.  ¥ The
toner cartridge and drum unit are installed properly.  ¥ The
interface cable is securely connected between the fax machine
and computer. ¥ Check to see if LCD is showing an error
message. (See pages 90Ð92.)
The fax machine prints Reset the fax machine. Check the primary settings in your
unexpectedely or it prints application...

98CHAPTER THIRTEEN
Paper Handling
Difficulties
DIFFICULTY SUGGESTIONS
I cannot print from my Make sure the Windows
¨ printer driver is installed and
application software. you select it in your application software.
Sometimes I get the error If you are using the supplied Windows
¨ driver, turn
message PRINT OVERRUN the error recover operation on in the Setup dialog box
when printing certain and try again.  Reduce the print resolution or reduce
documents from Windows.
¨the complexity of your document and...