Home > Brother > Fax Machine > Brother Ppf 2600 Laser Plain Paper Fax Owners Manual

Brother Ppf 2600 Laser Plain Paper Fax Owners Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Brother Ppf 2600 Laser Plain Paper Fax Owners Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 331 Brother manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   11 - 4
    ERROR MESSAGECAUSEACTION
    NOT REGISTEREDYou tried to access a One 
    Touch or Speed Dial 
    number that is not 
    programmed.Set up the One Touch or 
    Speed Dial number.  
    See page 7-1 to 7-2.
    PLS OPEN COVERA page, piece of paper or 
    paper clip, etc. may be 
    jammed inside the 
    FAX/MFC.Open the top cover. If you 
    see any jammed paper or 
    other item, gently pull it 
    out, then close the scanner 
    unit. If the error message 
    remains, open and close 
    the top cover again. If the 
    FAX/MFC cannot reset 
    itself and return to the date 
    and time prompt, it will 
    display MACHINE 
    ERROR XX. Please call 
    Brother Customer Service 
    and tell them the Machine 
    Error number, at:
    USA: 1-800-284-4329
    From within Canada: 
     1-800-853-6660
    From within Montreal:
     1-514-685-6464
    PRINT OVERRUN
    (May occur when the 
    MFC is used as a 
    printer.)
    (For MFC 4600 Only)The available Ram has 
    been exceeded.Unplug the MFC and plug 
    it back in. Data remaining 
    in the memory of the MFC 
    will be deleted.
    ¥ If you have installed 
    the Windows
    ¨ printer 
    driver, try again after 
    setting the TrueType 
    mode to ÒPrint as 
    GraphicsÓ in the 
    PRINT menu of your 
    application software.
    ¥ If this does not clear 
    the error, reduce the 
    complexity of your 
    document or reduce 
    the print resolution.
    PRINTER JAMThe paper is jammed in 
    the FAX/MFC.Do not pull the paper out 
    until you see page 11-6 
    to 11-7. 
    						
    							11 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    ERROR MESSAGECAUSEACTION
    SET CARTRIDGEToner cartridge is not 
    installed.Reinstall the toner 
    cartridge.
    TONER EMPTYToner is used up and 
    printing is not possible.Replace the toner 
    cartridge with a new one. 
    (See page 11-20 to 11-23)
    TONER LOWIf the display shows 
    TONER LOW, you can 
    still print.  But the toner 
    is depleted and the fax 
    machine is telling you 
    that the toner will soon 
    run out.Order a new toner 
    cartridge now. 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   11 - 6
    Document Jam
    The documents were not inserted or fed properly, or were too long. 
    1Open the control panel.
    2Carefully, pull the document 
    toward the front of the 
    FAX/MFC.
    3Close the control panel.
    4Press Stop.
    Printer Jam
    Before you can clear a paper jam error, you must find out where the paper is 
    stuck. Review the following two types of printer jams and follow the 
    instructions.
    WARNING
    Do not force the jammed paper from the paper tray because you may damage the 
    FAX/MFC and cause toner to scatter on the next printed pages. 
    After you have used the FAX/MFC, some internal parts of the machine are 
    extremely HOT! When you open the top cover of the FAX/MFC, never touch 
    the shaded parts shown in the following diagram.
    NO
    OK
    HOT !
    Inside the Fax Machine 
    						
    							11 - 7   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Paper is Jammed in the Multi-purpose Sheet Feeder
    1Open the multi-purpose sheet 
    feeder to pull the jammed paper 
    upward out of the feeder.
    2Close the multi-purpose sheet 
    feeder.
    3Open the top cover and check that 
    a torn piece of paper does not 
    remain inside the fax machine.
    Paper is Jammed near the Drum Unit or in the Fuser Unit
    1Open the top cover.
    2Remove the drum unit.
    3Gently pull out the jammed paper.
    4Reinstall the drum unit.
    5Close the top cover.
    Multi-purpose
    Sheet Feeder
    Paper is
    jammed
    in fuser
    unitPaper is
    jammed
    near drum
    unit 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   11 - 8
    If You Are Having Difficulty with Your FAX/MFC
    If you think there is a problem with your FAX/MFC, make a copy first.  If the 
    copy looks good, the problem is probably not your FAX/MFC. Check the table 
    below and follow the troubleshooting tips.
    DIFFICULTYSUGGESTIONS
    Printing and Receiving Faxes
    Condensed print and 
    horizontal streaks; top 
    and bottom of sentences 
    are cut off.If your copy looks good, you probably had a bad 
    connection, with static or interference on the phone 
    line. If the copy looks bad, clean the scanner area. 
    If there is still a problem, call Brother Customer 
    Service at:
    1-800-284-4329 (USA) or 1-800-853-6660 (from 
    within Canada) or 1-514-685-6464 (from within 
    Montreal).
    Vertical streaks; black 
    lines appear on the faxes 
    you receive.Sometimes you may see vertical streaks/black lines 
    on the faxes you receive. Either your FAX/MFCÕs 
    primary corona wire for printing may be dirty, or 
    the sending partyÕs fax scanner may be dirty. Clean 
    your primary corona wire (see page 11-19), or ask 
    the sender to make a copy to see if the problem is 
    with the sending machine.
    Try receiving from another fax machine.
    If the problem continues, call Brother Customer 
    Service at:
    1-800-284-4329 (USA) or 1-800-853-6660 (from 
    within Canada) or 1-514-685-6464 (from within 
    Montreal).
    The FAX/MFC ÒhearsÓ  
    voice as CNG tone.If your FAX/MFC is set to Easy Receive ON, and 
    it answers voice calls by trying to receive a fax, try 
    turning Easy Receive to OFF.
    Horizontal streaks; lines 
    are missing.You may get a fax with horizontal streaks or with 
    missing lines. Usually this is caused by a poor 
    telephone connection. Ask the other party to send 
    the fax again.
    Received faxes appear 
    as split or blank pages.If the received data is divided and printed on 2 
    pages or if you get an additional blank page, your 
    Paper Size setting may not be correct for the paper 
    you are using (see page 5-5). If you are using the 
    fixed reduction feature, check to see if the 
    reduction ratio is suitable for the real paper. (See 
    page 5-4 to 5-5) 
    						
    							11 - 9   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DIFFICULTYSUGGESTIONS
    Phone Line or Connections
    Dialing does not work. Check for a dial tone. Change TONE/PULSE 
    setting (See 
    Setting Tone/Pulse Dialing (For Canada 
    Only)
    , page 4-2). Check all line cord connections, 
    and make sure the curled handset cord is not in the 
    EXT jack. Check power cord connection. Send a 
    manual fax by pressing HookÑORÑby lifting 
    the handset, and dialing the number. Wait to hear 
    the fax receiving tones before pressing Start.
    The FAX/MFC does not 
    answer when called.Make sure the FAX/MFC is in the correct receiving 
    mode for your setup (either FAX, FAX/TEL or 
    TAD). Check for dial tone. If possible, call your 
    FAX/MFC to hear it answer. If there is still no 
    answer, check the telephone line cord connection. 
    Connect a standard telephone handset to the FAX/
    MFC telephone jack. If there is no ringing when 
    you call your FAX/MFC, call your Telephone 
    Company to check the line.
    There is no dial tone on 
    the handset.Press HookÑORÑLift the handset. If you hear 
    no dial tone, check telephone line cord connections 
    at the 
    FAX/MFC and wall jack. Check that the handset 
    curled cord is connected to the FAX/MFCÕs 
    handset jack. Test the jack with another single line 
    telephone. If no dial tone on the wall outlet, call 
    your Telephone Company.
    Sending Faxes
    Transmitting quality is 
    poor.Try changing your resolution to FINE or 
    SUPERFINE (See 
    Resolution, page 6-7). Make a 
    copy to verify the 
    FAX/MFCÕs scanner operation.
    Transmission 
    verification report prints 
    ÒResults:NGÓ.There is probably temporary noise or static on the 
    phone line. Try sending the fax again. If the 
    problem continues, call the Telephone Company to 
    check your phone line.
    The receiving party says 
    the picture is not clear.Sometimes the resolution mode you chose when you 
    sent your fax may not have been appropriate. Send the 
    fax again, but try using the FINE or SUPERFINE 
    mode. Also, your 
    FAX/MFCÕs scanner may be dirty, 
    so try cleaning it. (See page 11-17)
    The receiving party says 
    vertical streaks appear 
    on the faxes they 
    receive.Your 
    FAX/MFCÕs scanner may be dirty or the 
    receiving partyÕs print head may be dirty. Clean 
    your scanner (see page 11-17) and make a copy to 
    check if the problem was caused by your machine. 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   11 - 10
    DIFFICULTYSUGGESTIONS
    Handling Incoming Calls
    Double ring in FAX/
    TEL mode.The 
    FAX/MFC knows the incoming call is not a 
    fax, so it is signaling you to answer the telephone 
    call. Pick up the 
    FAX/MFC handset or answer from 
    an extension phone and press your 
    FAX/MFCÕs 
    Telephone Answer Code (default setting is #51).
    I have difficulty 
    transferring a fax call to 
    the 
    FAX/MFC.If you answered at the FAX/MFC, press Start and 
    hang up immediately. If you answered at an 
    extension phone, press your FAX/MFCÕs Remote 
    Activation Code (default setting is  51). When 
    your FAX/MFC answers, hang up.
    The Caller ID does not 
    display after the Call 
    Waiting Signal. The Caller ID signal is sent ten seconds after the 
    Call Waiting Signal and speaking may interfer with 
    it. When you hear the Caller Waiting signal, ask the 
    other party to hold while you catch the other call. 
    Then stop speaking until you see the Caller ID on 
    the LCD.
    I have difficulty with 
    custom features on a 
    single line. If you have Call Waiting, Caller ID, Call Waiting/
    Caller ID, Ring Master, Voice Mail, an answering 
    machine, alarm system or any other custom feature 
    on a single phone line with your 
    FAX/MFC, it may 
    create a problem sending or receiving fax data.
    Example #1:  If you are having a telephone 
    conversation and a fax communication signal 
    comes through on your Call Waiting Call ID 
    feature, you can verify that the second call is a fax 
    by switching to it. You have the option to receive 
    the fax call, by asking the first caller to hang up to 
    clear the line.
    Example #2:  If you are sending or receiving a fax 
    message while a Call Waiting Caller ID (or other 
    custom feature) signal comes through on the line, 
    the signal can temporarily interrupt or disrupt the 
    fax data. (BrotherÕs ECM feature should help 
    overcome this problem.) This condition is related 
    to the telephone system industry, and is common to 
    all devices that send and receive information on a 
    single, shared line with custom features. If 
    avoiding a slight interruption is crucial to your 
    business, a separate line with no custom features is 
    recommended. 
    						
    							11 - 11   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DIFFICULTYSUGGESTIONS
    General Printing Difficulties
    The 
    FAX/MFC does not 
    print.Check the following: 
     ¥ The 
    FAX/MFC is plugged in. 
     ¥ The toner cartridge and drum unit are installed 
    properly. 
     ¥ The interface cable is securely connected 
    between the MFC and computer.
     ¥ Check to see if LCD is showing an error message. 
    (See page 11-2 to 11-5)
    The MFC prints 
    unexpectedely or it 
    prints garbage. 
    (For MFC 4600 Only)Reset the 
    MFC. Check the primary settings in your 
    application software to make sure it is set up to 
    work with your MFC.
    The MFC cannot print 
    full pages of a 
    document; the error 
    message PRINT 
    OVERRUN occurs.
    (For MFC 4600 only)The MFC received a very complex print job and 
    could not process part of the page.  This may be 
    solved in several ways.  If you are using Windows
    ¨ 
    3.1x, Windows¨ 95 or Windows NT¨ Workstation 
    Version 4.0 with the supplied printer driver, see the 
    ÒWindows
    ¨ Setup Printing ProblemsÓ section. Try 
    to reduce the complexity of your document or 
    reduce print resolution.
    The MFC prints the  
    first couple of pages 
    correctly, then some 
    pages have text missing.
    (For MFC 4600 only)Your computer is not recognizing the printers 
    input buffer full signal. Please make sure to 
    connect the printer cable correctly. 
    The MFC cannot print 
    full pages of a 
    document; A 
    MEMORY FULL error 
    message occurs.
    (For MFC 4600 only)¥Reduce the printer resolution. Reduce the 
    complexity of your document and try again. 
    Reduce the graphic quality or the number of font 
    sizes within your application software. 
    My headers or footers 
    appear when I view my 
    document on the screen, 
    but do not appear when I 
    print them.
    (For MFC 4600 only)Most laser printers have a restricted area that will 
    not accept print. Usually these are the first two 
    lines and last two lines, leaves 62  printable lines.  
    Adjust the top and bottom margins in your 
    document to allow for this.  
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   11 - 12
    DIFFICULTYSUGGESTIONS
    Windows
    ¨ Setup Printing Difficulties
    I cannot print from my 
    application software.
    (For MFC 4600 only)Make sure the Windows
    ¨ printer driver is installed 
    and you select it in your application software.
    Sometimes I get the 
    error message PRINT 
    OVERRUN when 
    printing certain 
    documents from 
    Windows
    ¨.
    (For MFC 4600 only)If you are using the supplied Windows
    ¨ driver, 
    turn the error recover operation on in the Setup 
    dialog box and try again. Reduce the print 
    resolution or reduce the complexity of your 
    document and try again. Expand the printer 
    memory by installing one of the optional memory 
    boards.
    Paper Handling Difficulties
    The FAX/MFC does not 
    load paper. The LCD 
    shows CHECK PAPER 
    or PRINTER JAM.Check to see if the CHECK PAPER or PRINTER 
    JAM message appears on the LCD. If so, the multi-
    purpose sheet feeder may be out of paper or not 
    properly installed. If it is empty, load a new stack 
    of paper into the feeder and then press Start. If  
    there is paper in the multi-purpose sheet feeder, 
    make sure it is straight. If the paper is curled, you 
    should straighten it.  Sometimes it is helpful to 
    remove the paper, turn the stack over and put it 
    back into the multi-purpose sheet feeder.  Reduce 
    the amount of paper in the multi-purpose sheet 
    feeder, then try again.
    The FAX/MFC does not 
    load paper from the 
    manual feed slot.Reinsert the paper firmly, one sheet at a time.
    How can I load 
    envelopes? 
    (For MFC 4600 only)You can load envelopes from either the multi-
    purpose sheet feeder or the manual feed slot. Your 
    application software must be set up to print the 
    envelope size you are using. This is usually done in 
    the Page Setup or Document Setup menu of your 
    software. Refer to your application manual. 
    What paper can I use?
    (For MFC 4600 only)You can use plain paper, envelopes, 
    transparencies, labels and organizer paper. For 
    information on paper you can use, see 
    Acceptable 
    Paper 
    on page 2-7.
    How can I clear paper 
    jams?See 
    Printer Jam on page 11-6 to 11-7. 
    						
    							11 - 13   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DIFFICULTYSUGGESTIONS
    Copy Quality Difficulties
    Vertical streaks appear 
    in copies.Sometimes you may see vertical streaks on your 
    copies. Either the scanner or the primary corona 
    wire for printing is dirty. Clean them both.  
    (See page 11-17 to 11-19)
    Print Quality Difficulties
    Printouts are too dark or 
    too light.Adjust the print conditions by setting the Print Density 
    light function. It has been factory set to the middle 
    position. (See 
    Setting the Print Density, page 5-5.)
    Printed pages contain 
    white stripes.
    White Stripes or
    Faint lmagesYou may fix this by wiping the scanner windows 
    with a clean soft cloth. (See 
    Cleaning the Document 
    Scanner
    , page 11-17 and Replacing the Drum Unit, 
    page 11-24.)  If you still see white stripes or faint 
    images and the display shows CHANGE DRUM 
    SOON, replace the drum unit with a new one.
    Printed pages are 
    stained with toner or 
    have vertical 
    stripes.
    Dark Stripes or
    Toner StainsClean the FAX/MFCÕs interior and the primary 
    corona wire of the toner cartridge. (See 
    Routine 
    Maintenance
    , page 11-17 and Cleaning the Drum 
    Unit
    , page 11-19.)  Make sure that the tab of the 
    corona wire is at the home position. If after 
    cleaning, you still see dark stripes or toner stains 
    and the display shows CHANGE DRUM SOON, 
    replace the drum unit with a new one.
    Printed pages have 
    white in black text and 
    graphic areas.
    White SpotsMake sure that you use paper that meets the 
    specifications. spots Rough surface or thick media 
    can cause the problem. If you still see white spots 
    and the display shows CHANGE DRUM SOON, 
    replace the drum unit with a new one.
    Toner scatters and stains 
    the printed page.
    Scattering TonerAdjust the print conditions by setting the Print 
    Density function. Remove the drum unit and clean the 
    FAX/MFCÕs interior (See 
    Routine Maintenance, page 
    11-17, 
    Cleaning the Printer, page 11-18 and Cleaning 
    the Drum Unit
    , page 11-19.). Make sure that you use 
    paper that meets specifications. See page 2-7. If you 
    still have scattered toner and the display shows 
    CHANGE DRUM SOON, replace the drum unit with 
    a new one. 
    						
    All Brother manuals Comments (0)

    Related Manuals for Brother Ppf 2600 Laser Plain Paper Fax Owners Manual