Brother MFC 9320CW User Manual

Troubleshooting and routine maintenance
129
C
Wrinkle
 
„Change to the recommended type of paper.
„Make sure that the back cover is closed correctly.
„Make sure that two grey levers inside the back cover are in the up 
position.
„Make sure that the media type settings in the printer driver and in the 
machine’s Paper Type menu matches the type of paper you are 
using. (See Acceptable paper and other print media on page 17 and 
Basic tab in the Software Users Guide on the CD-ROM.)
Offset image
 
„Make...

130
Curled or wavy
 
„Choose Reduce Paper Curl mode in the printer driver when you do 
not use our recommended paper. (See Other Print Options (For 
Windows
® printer driver), Advanced options (For Windows® 
BR-Script printer driver), Print Settings (For Macintosh printer driver) 
or Printer Features (For Macintosh BR-Script printer driver) in the 
Software Users Guide on the CD-ROM.)
„If you do not use the machine often, the paper may have been in the 
paper tray too long. Turn over the stack of paper...

Troubleshooting and routine maintenance
131
C
Setting Dial Tone detectionC
When you send a fax automatically, by 
default your machine will wait for a fixed 
amount of time before it starts to dial the 
number. By changing the Dial Tone setting to 
Detection you can make your machine dial 
as soon as it detects a dial tone. This setting 
can save a small amount of time when 
sending a fax to many different numbers. If 
you change the setting and start having 
problems with dialling you should change...

132
Error and maintenance messagesC
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error or required routine maintenance and 
shows the appropriate message. The most common error and maintenance messages are shown 
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need 
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:...

Troubleshooting and routine maintenance
133
C
Cooling Down
Wait for a whileThe temperature of the drum unit 
or toner cartridge is too hot. The 
machine will pause its current 
print job and go into cooling down 
mode. During the cooling down 
mode, you will hear the cooling 
fan running while the LCD shows 
Cooling Down, and 
Wait for a while.Make sure that you can hear the fan in the 
machine spinning and that the exhaust outlet 
is not blocked by something.
If the fan is spinning, remove any obstacles...

134
Drums End SoonThe drum units are near the end 
of their life.Buy new drum units before you get a 
Replace Drums message.
Drum End Soon(X)
1The drum unit for the colour 
indicated on the LCD is near the 
end of its life.Buy new drum unit for the colour indicated on 
the LCD before you get a 
Replace Drum(X)
1 message.
Fuser ErrorThe temperature of fuser unit 
does not rise at a specified 
temperature within specified time.Turn the power switch off, wait a few 
seconds, and then turn it on again. Leave...

Troubleshooting and routine maintenance
135
C
Out of MemoryThe machine’s memory is full.Fax sending or copy operation in 
progress
Do one of the following:
„Press Mono Start or Colour Start to 
send or copy the scanned pages.
„Press Stop/Exit and wait until the other 
operations in progress finish, and then try 
again.
„Clear the data from the memory. (See 
Out of memory message on page 43 or 
page 86.)
Print operation in process
Do one of the following:
„Reduce print resolution. (See Advanced 
tab in...

136
RegistrationRegistration failed. Press Mono Start or Colour Start and try 
again.
Do one of the following:
„Turn off the machine’s power switch. 
Wait a few seconds, then turn it on again.
„Try Manual Registration, Menu, 4, 7. 
(See Manual Registration on page 155.)
„Put in a new belt unit. (See Replacing the 
belt unit on page 167.)
„If the problem continues, call your 
Brother dealer.
Rename the File
(MFC-9320CW only)There is already a file on the USB 
Flash memory drive with the 
same name as the...

Troubleshooting and routine maintenance
137
C
1(X) shows the toner cartridge or drum unit colour that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta, 
(C)=Cyan.
Short paperThe paper size detected is 
shorter than the paper size 
defined in the print job and the 
paper size being used requires 
the back cover to be open.Open the back cover (back output tray) and 
remove any printed pages. Leave the back 
cover open and press Mono Start or 
Colour Start.
Size mismatchThe paper in the tray...

138
Transferring your faxes or Fax 
Journal reportC
If the LCD shows:„ Init Unable XX
„ Print Unable XX
„ Scan Unable XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine  
on page 138 or  Transferring faxes to your PC  
on page 138.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring Fax Journal report 
to another fax machine  on page 138.)
Note
If there is an...