Brother MFC 9120CN User Manual

Troubleshooting and routine maintenance139
C
Wrinkle
 
„Change to the recommended type of paper.
„ Make sure that the back cover is closed correctly.
„ Make sure that two grey levers inside the back cover are in the up 
position.
„ Make sure that the media type settings in the printer driver and in the 
machine’s Paper Type menu matches the type of paper you are 
using. (See  Acceptable paper and other print media  on page 17 and 
Basic tab  in the Software Users Guide  on the CD-ROM.)
Offset image
 
„...

140
Curled or wavy
 
„Choose  Reduce Paper Curl  mode in the printer driver when you do 
not use our recommended paper. (See  Other Print Options (For 
Windows
® printer driver),  Advanced options  (For Windows® 
BR-Script printer driver),  Print Settings (For Macintosh printer driver) 
or  Printer Features  (For Macintosh BR-Script printer driver) in the 
Software Users Guide  on the CD-ROM.)
„ If you do not use the machine often, the paper may have been in the 
paper tray too long. Turn over the stack...

Troubleshooting and routine maintenance141
C
Setting Dial Tone detectionC
When you send a fax automatically, by 
default your machine will wait for a fixed 
amount of time before it starts to dial the 
number. By changing the Dial Tone setting to 
Detection you can make your machine dial 
as soon as it detects a dial tone. This setting 
can save a small amount of time when 
sending a fax to many different numbers. If 
you change the setting and start having 
problems with dialling you should change...

142
Error and maintenance messagesC
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error or required routine maintenance and 
shows the appropriate message. The most common error and maintenance messages are shown 
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need 
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:...

Troubleshooting and routine maintenance143
C
Cooling Down
Wait for a whileThe temperature of the drum unit 
or toner cartridge is too hot. The 
machine will pause its current 
print job and go into cooling down 
mode. During the cooling down 
mode, you will hear the cooling 
fan running while the LCD shows 
Cooling Down
, and 
Wait for a while .Make sure that you can hear the fan in the 
machine spinning and that the exhaust outlet 
is not blocked by something.
If the fan is spinning, remove any...

144
Drums End SoonThe drum units are near the end 
of their life. Buy new drum units before you get a 
Replace Drums
 message.
Drum End Soon(X)
1The drum unit for the colour 
indicated on the LCD is near the 
end of its life. Buy new drum unit for the colour indicated on 
the LCD before you get a 
Replace Drum(X)
1 message.
DR mode in Use
(except New Zealand) The machine is set to Distinctive 
Ring mode. You can not change 
the Receive Mode from Manual to 
another mode. Set Distinctive Ring to off.
For...

Troubleshooting and routine maintenance145
C
No PaperThe machine is out of paper or 
paper is not correctly loaded in 
the paper tray. Do one of the following:
„ Refill the paper in the paper tray and 
press  Mono Start  or Colour Start  or put 
the paper in the manual feed slot.
„ Remove the paper and load it again. 
Then press  Mono Start or Colour Start .
„ If the problem is not solved, the paper 
pick-up roller may be stained. Clean the 
paper pickup roller. (See  Cleaning the 
paper pick-up rollers...

146
Print Unable XX
(XX=Error Code)The machine has a mechanical 
problem.
Do one of the following:
„ Disconnect the machine from the power 
for several minutes, then reconnect it. 
(The machine can be turned off for up to 
60 hours without losing faxes stored in 
the memory. See  Transferring your faxes 
or Fax Journal report  on page 148.)
„ If the problem continues, call your 
Brother dealer.
Print Unable 1A One of the issues that can cause 
this error is that condensation 
may form inside the machine...

Troubleshooting and routine maintenance147
C
1(X) shows the toner cartridge or drum unit colour that is near the end of its life. (K)=Black, (Y)=Yellow, (M)=Magenta, 
(C)=Cyan.
Replace FuserIt is time to replace the fuser unit. Call your Brother dealer to replace the fuser 
unit.
Replace PF Kit It is time to replace the paper 
feeding kit. Call your Brother dealer to replace the 
PF Kit.
Replace Toner The toner cartridge is at the end 
of its life. Replace the toner cartridge for the colour 
indicated...

148
Transferring your faxes or Fax 
Journal reportC
If the LCD shows:„ Init Unable XX
„ Print Unable XX
„ Scan Unable XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine  
on page 148 or  Transferring faxes to your PC  
on page 148.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring Fax Journal report 
to another fax machine  on page 148.)
Note
If there is an...