Brother Mfc 5100c Multifunction Owners Manual

IMPORTANT INFORMATION   18 - 3
This equipment has been tested and found to comply with the limits for a Class 
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed 
to provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses, and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio communications. However, there is no...

18 - 4   IMPORTANT INFORMATION
Important Safety Instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked on the product.
4Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol 
cleaners. Use a damp cloth for cleaning.
5Do not use this product near water.
6Do not place this product on an unstable cart, stand, or table. The product may fall, causing 
serious damage to the product.
7Slots and openings in the...

IMPORTANT INFORMATION   18 - 5
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother Industries, Ltd.
© Copyright 2000 Brother Industries, Ltd. All rights reserved.
Windows and Windows NT, Microsoft, MS-DOS, Excel and Word are 
registered trademarks of Microsoft in the U.S. and other countries.
Macintosh and QuickDraw are a registered trademarks and iMac and...

19 - 1   TROUBLESHOOTING AND ROUTINE MAINTENANCE
19
19Troubleshooting and 
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this 
happens, your MFC often identifies the problem and displays an error message. 
The table below explains the most common error messages. 
You can correct most problems by yourself. If you need additional help, call the 
Brother fax-back system.
IMPORTANT
For technical and operational assistance, you must...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   19 - 2
INK EMPTYOne or more of the ink cartridges are 
empty. The MFC will stop all print 
operations (such as printing copies, faxes 
and jobs from the PC). While memory is 
available, black and white faxes will be 
received into memory. If a sending 
machine has a color fax, the MFC’s 
“handshake” will request that the fax be 
sent as black and white; if the sending 
machine has the feature to convert it, the 
color fax will be received into memory as a 
black...

19 - 3   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Original Jams and Paper Jams
Based upon where the original or printed sheet is jammed, follow the 
appropriate set of instructions to remove it.
Original is Jammed in the top of the ADF Unit
1Remove any paper from 
the ADF that is not 
jammed.
2Lift the ADF cover
3Pull the jammed original 
out to the right.
4Close the ADF cover.
5Press Stop/Exit.
Original is Jammed inside the ADF Unit
1Remove any paper from the 
ADF that is not jammed.
2Lift the document...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   19 - 4
Printer Jam or Paper Jam
Remove the jammed paper depending on where it is jammed in the MFC.
Paper is jammed in the multi-purpose sheet feeder.
1Remove any paper 
from the multi-
purpose sheet feeder 
that is not jammed.
2Pull up the jammed 
paper to remove it. 
NoteIf you have difficulty 
removing the jammed paper, 
press and hold the Paper 
Release Lever as you pull out 
the page.
NoteTo improve the reliability of paper feeding, turn on Secure Feed mode...

19 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the MFC.
1Open the Scanner Cover by 
releasing the Scanner Cover 
release lever and lifting the 
Scanner Cover.
2Remove the jammed paper.
3Close the Scanner Cover.
Paper is jammed inside the front of the MFC.
Pull the paper toward you.
 
Notep
If the jammed paper is under 
the Print Head, unplug the 
MFC, and then you can move 
the Print Head to remove the 
paper.
Scanner Cover 

TROUBLESHOOTING AND ROUTINE MAINTENANCE   19 - 6
Paper is jammed inside the back of the MFC.
If the paper rips, the pieces of paper may get stuck inside the back of the 
machine.
1Remove any paper from the multi-purpose sheet feeder that is not jammed.
2Open the paper jam cover.
3To loosen the paper, slide the paper width guide to the widest position.
4Use tweezers to pull out the ripped pieces of paper.
5Close the paper jam cover.
Paper Width  Guides 

19 - 7   TROUBLESHOOTING AND ROUTINE MAINTENANCE
If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the copy 
looks good, the problem is probably not your MFC. Check the chart below and 
follow the troubleshooting tips.
If you have any other problems, visit us at: 
http://solutions.brother.com
DIFFICULTYSUGGESTIONS
Printing or Receiving Faxes
Condensed Print and Horizontal 
Streaks / Top and Bottom of 
Sentences Are Cut OffIf your copy looks...