Brother MFC 240C User Manual

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Poor copy results when using the 
ADF.Try using the scanner glass. (See Using the scanner glass on page 9.)
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear while 
scanning.Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort
® SE with OCR, click File, Scan and choose the Brother TWAIN/WIA 
driver.
Poor scanning results when using 
the ADF.Try using the scanner glass. (See Using the scanner glass on page 9.)
Software Difficulties
DifficultySuggestions
Cannot install software or print Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly.1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update, and see the Quick Setup Guide. After 
the installation the PC will be automatically restarted.
3) Wait about 1 minute after you restart the PC, and then connect the USB 
cable.
2 Take out the media card and put it back in again.
3 If you have tried ‘Eject’ from within Windows
®, take out the media card before 
you continue.
4 If an error message appears when you try to eject the media card, it means 
the card is being accessed. Wait a while and then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn 
them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon. Make sure you have put the media card into the media slot. 
Copying Difficulties (Continued)
DifficultySuggestions
 
						

							Troubleshooting and Routine Maintenance
87
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error MessageCauseAction
Change Unable 
XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine.Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see Transferring your faxes or Fax 
Journal report on page 90 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then 
reconnect it.
Clean Unable 
XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine.Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see Transferring your faxes or Fax 
Journal report on page 90 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then 
reconnect it.
Comm.ErrorPoor phone line quality caused a 
communication error.Send the fax again or connect the machine to 
another telephone line. If the problem continues, 
call the telephone company and ask them to 
check your phone line.
Cover is OpenThe scanner cover is not closed 
completely.Lift the scanner cover and then close it again.
Data 
RemainingPrint data is left in the machines 
memory.Re-start printing from your computer.
Print data is left in the machines 
memory. The USB cable was 
unplugged while the computer was 
sending the data to the machine.Press Stop/Exit. The machine will cancel the job 
and clear it from the memory. Try to print again.
DisconnectedThe other person or other persons 
fax machine stopped the call.Try to send or receive again.
Document JamThe document was not inserted or 
fed properly, or the document 
scanned from the ADF was too 
long.See Using the ADF on page 8.
See Document jam on page 90.
DR Mode in UseThe machine is set to Distinctive 
Ring mode. You cannot change the 
Receive Mode from Manual to 
another mode.Set Distinctive Ring to off. (See Turning off 
Distinctive Ring on page 36.)
 
						

							88
High 
TemperatureThe print head is too warm. Allow the machine to cool down.
Init. Unable 
XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine.Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see Transferring your faxes or Fax 
Journal report on page 90 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then 
reconnect it.
Ink EmptyOne or more of the ink cartridges is 
empty. The machine will stop all 
print operations. While memory is 
available, black and white faxes will 
be stored in the memory. If a 
sending machine has a color fax, 
the machines ‘handshake’ will ask 
that the fax be sent as black and 
white. If the sending machine has 
the ability to convert it, the color fax 
will be stored in the memory as a 
black and white fax.Replace the ink cartridges. (See Replacing the 
ink cartridges on page 93.)
Low 
TemperatureThe print head is too cold. Allow the machine to warm up.
Media ErrorThe media card is either corrupted, 
improperly formatted, or there is a 
problem with the media card.Put the card firmly into the slot again to make 
sure it is in the correct position. If the error 
remains, check the media drive by putting in 
another media card that you know is working.
Near EmptyOne or more of the ink cartridges 
are running out of ink. If a sending 
machine has a color fax, the 
machines ‘handshake’ will ask that 
the fax be sent as black and white. 
If the sending machine has the 
ability to convert it, the color fax will 
be received into memory as a black 
and white fax.Order a new ink cartridge. (See Ordering 
accessories and supplies on page iii.)
No Caller IDYou have not subscribed to the 
Caller ID service from your 
telephone company.If you want to use the Caller ID feature call your 
telephone company. (See Caller ID on page 37.) 
No CartridgeAn ink cartridge is not installed 
properly.Take out the ink cartridge and put it in again 
seating it properly. (See Replacing the ink 
cartridges on page 93.)
No FileThe media card in the media drive 
does not contain a .JPG file.Put the correct media card into the slot again.
Error MessageCauseAction
 
						

							Troubleshooting and Routine Maintenance
89
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray.Do one of the following:
„Refill the paper in the paper tray, and then 
press Black Start or Color Start.
„Remove the paper and load it again and then 
press Black Start or Color Start.
The paper is jammed in the 
machine.See Printer jam or paper jam on page 91.
No 
Response/BusyThe number you dialed does not 
answer or is busy.Verify the number and try again.
Not 
Registered You tried to access a Speed Dial 
number that is not programmed.Set up the Speed Dial number. (See Storing 
Speed-Dial numbers on page 44.)
Out of MemoryThe machines memory is full.Fax sending or copy operation in progress
Press Stop/Exit and wait until the other 
operations in progress finish and then try again.
Printing operation in progress
Reduce print resolution. (For details, see 
Printing
 for Windows® or Printing and Faxing for 
Macintosh® in the Software Users Guide on the 
CD-ROM.)
Paper JamPaper is jammed in the machine. See Printer jam or paper jam on page 91.
Print Unable 
XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine.Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see Transferring your faxes or Fax 
Journal report on page 90 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then 
reconnect it.
Scan Unable 
XXThe machine has a mechanical 
problem.
—OR—
A foreign objects such as a clip or 
ripped paper is in the machine.Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, see Transferring your faxes or Fax 
Journal report on page 90 before disconnecting 
the machine so you will not lose any important 
messages. Then, disconnect the machine from 
the power for several minutes and then 
reconnect it.
Wrong Paper 
SizePaper is not the correct size. Load the correct size of paper (Letter, Legal or 
A4), and then press Black Start or Color Start.
Wrong USB 
deviceA non-PictBridge compatible or 
broken device has been connected 
to the PictBridge port.Unplug the device from the PictBridge port, then 
press On/Off to turn the machine off and then on 
again.
Error MessageCauseAction
 
						

							90
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Change Unable XX, Clean Unable XX, 
Init. Unable XX, Print Unable XX or 
Scan Unable XX 
we recommend transferring your faxes to 
another fax machine. (See Transferring faxes 
to another fax machine on page 90.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring Fax Journal report 
to another fax machine on page 90.)
Note
If there is an error message on the 
machines LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aPress Menu, 9, 0, 1.
bDo one of the following:
„If the LCD shows No Data, there are 
no faxes left in the machines 
memory.
Press Stop/Exit.
„If the LCD shows Enter Fax No., 
enter the fax number to which faxes 
will be forwarded. 
cPress Black Start.
Transferring Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode.
aPress Menu 9, 0, 2.
bEnter the fax number to which Fax 
Journal report will be forwarded.
cPress Black Start.
Document jamB
Documents can jam if they are not inserted or 
fed properly, or if they are too long. Follow the 
steps below to clear a document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Note
To avoid future document jams close the 
ADF cover properly by pushing it gently in 
the middle.
 
 
						

							Troubleshooting and Routine Maintenance
91
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1). 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then close it.
„If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
dRemove the Jam Clear Cover (1) from 
the back of the machine. Pull the 
jammed paper out of the machine.
 
 
1
1
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							92
ePut the Jam Clear Cover back on.
Make sure the cover is set properly.
 
fLift the scanner cover (1) from the front 
of the machine until it locks securely into 
the open position.
Make sure that there is no jammed 
paper left inside the machine.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, then move the print head to take 
out the paper.
 
gLift the scanner cover to release the lock 
(1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
hPush the paper tray firmly back into the 
machine.
 
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							Troubleshooting and Routine Maintenance
93
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu, 0, 5.
bPress a or b to choose Detection or 
No Detection.
Press OK.
cPress Stop/Exit.
Phone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the phone line, we recommend that you 
adjust the Equalization for compatibility to 
reduce the modem speed for fax operations.
aPress Menu, 2, 0, 2.
bPress a or b to choose Normal (or 
Basic).
„Basic reduces the modem speed to 
9600 bps. Unless interference is a 
recurring problem on your phone 
line, you may prefer to use it only 
when needed.
„Normal sets the modem speed at 
14400 bps. (Default)
Press OK.
cPress Stop/Exit.
Note
When you change the compatibility to 
Basic, the ECM feature is only available 
for color fax sending.
 
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you that an ink 
cartridge is empty, there will be a small 
amount of ink left in the ink cartridge. It is 
necessary to keep some ink in the ink 
cartridge to prevent air from drying out and 
damaging the print head assembly.
aOpen the ink cartridge cover.
If one or more ink cartridges are empty, 
for example Black, the LCD shows 
Ink Empty Black and 
Replace Ink.
bPull the lock release lever down and 
take out the ink cartridge for the color 
shown on the LCD.
 
 
						

							94
 
cOpen the new ink cartridge bag for the 
color shown on the LCD, and then take 
out the ink cartridge.
dRemove the protective yellow cap (1). 
Improper Setup 
DO NOT touch the area shown in the 
illustration below.
 
 
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift each lock release lever and push it 
until it clicks, and then close the ink 
cartridge cover.
 
gIf you replaced an ink cartridge, the LCD 
may ask you to verify that it was a brand 
new one. (For example, 
Did You Change Blck?) For each 
new cartridge you installed, press 1 
(Yes) to automatically reset the ink dot 
counter for that color. If the ink cartridge 
you installed is not a brand new one, be 
sure to press 2 (No).
If you wait until the LCD shows 
Near Empty and Ink Empty, the 
machine will automatically reset the ink 
dot counter.
1
MbrotherXXXX
 
						

							Troubleshooting and Routine Maintenance
95
Note
If the LCD shows Install after you 
install the ink cartridges, check that the ink 
cartridges are installed properly.
 
WARNING 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
  
DO NOT touch the cartridge insertion slots. 
If you do so, the ink may stain your skin.
  
If ink stains your skin or clothing, wash with 
soap or detergent at once. 
  
If you mix the colors by installing an ink 
cartridge in the wrong position, clean the 
print head several times after correcting the 
cartridge installation.
  
Once you open an ink cartridge, install it in 
the machine and use it up within six months 
of installation. Use unopened ink cartridges 
by the expiration date written on the 
cartridge package.
  
DO NOT dismantle or tamper with the ink 
cartridge, this can cause the ink to leak out 
of the cartridge.
 
 
Brother strongly recommends that you do 
not refill the ink cartridges provided with 
your machine. We also strongly 
recommend that you continue to use only 
Genuine Brother Brand replacement ink 
cartridges. Use or attempted use of 
potentially incompatible ink and/or 
cartridges in the Brother machine may 
cause damage to the machine and/or may 
result in unsatisfactory print quality. Our 
warranty coverage does not apply to any 
problem that is caused by the use of 
unauthorized third party ink and/or 
cartridges. To protect your investment and 
obtain premium performance from the 
Brother machine, we strongly recommend 
the use of Genuine Brother Supplies.
 
Cleaning the outside of the 
machineB
CAUTION 
Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
  
DO NOT use cleaning materials that 
contain ammonia.
  
DO NOT use isopropyl alcohol to remove 
dirt from the control panel. It may crack the 
panel.