Brother MFC 240C User Manual

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Important safety instructionsA
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 Unplug this product from the wall outlet before cleaning the inside of the machine. Do not use 
liquid or aerosol cleaners. Use a damp cloth for cleaning.
5 Do not use this product near water.
6 Do not place this product on an unstable cart, stand, or table. The product may fall, causing 
serious damage to the product.
7 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To 
ensure reliable operation of the product and to protect it from overheating, these openings 
must not be blocked or covered. The openings should never be blocked by placing the product 
on a bed, sofa, rug, or other similar surface. This product should never be placed near or over 
a radiator or heater. This product should never be placed in a built-in installation unless proper 
ventilation is provided.
8 This product should be operated from the type of power source indicated on the label. If you 
are not sure of the type of power available, call your dealer or local power company.
9 Use only the power cord supplied with this machine.
10 Do not allow anything to rest on the power cord. Do not place this product where people can 
walk on the cord.
11 If an extension cord is used with this product, make sure that the total ampere ratings of the 
products plugged into the extension cord do not exceed the extension cord ampere rating. 
Also, make sure that the total of all products plugged into the AC power outlet does not exceed 
15 amperes (USA only).
12 Do not place anything in front of the machine that will block received faxes. Do not place 
anything in the path of received faxes.
13 Wait until pages have exited the machine before picking them up.
14 Never push objects of any kind into this product through cabinet slots, since they may touch 
dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never 
spill liquid of any kind on the product. Do not attempt to service this product yourself because 
opening or removing covers may expose you to dangerous voltage points and other risks and 
may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the 
location of your nearest Brother Authorized Service Center, please call the following:
In USA: 1-800-284-4357 
In Canada: 1-877-BROTHER
(See Brother numbers on page i.)
15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized 
Service Personnel under the following conditions: 
„When the power cord is damaged or frayed.
„If liquid has been spilled into the product.
 
						

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77
„If the product has been exposed to rain or water.
„If the product does not operate normally when the operating instructions are followed, 
adjust only those controls that are covered by the operating instructions. Improper 
adjustment of other controls may result in damage and will often require extensive work by 
a qualified technician to restore the product to normal operation.
„If the product has been dropped or the cabinet has been damaged.
„If the product exhibits a distinct change in performance, indicating a need for service.
16 To protect your product against power surges, we recommend the use of a power protection 
device (Surge Protector).
17 To reduce the risk of fire, electric shock and injury to people, note the following:
„Do not use this product near appliances that use water, a swimming pool, or in a wet 
basement.
„Do not use the machine during an electrical storm (there is the remote possibility of an 
electrical shock) or to report a gas leak in the vicinity of the leak.
18 Caution - To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord.
Standard telephone and FCC Notices
(These notices are in effect on models sold and used in the 
United States only.)A
When programming emergency numbers or making test calls to emergency numbers:
„Remain on the line and briefly explain to the dispatcher the reason for the call before hanging 
up.
„Perform these activities in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the 
ACTA. On the backside of this equipment is a label that contains, among other information, a 
product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided 
to the telephone company.
You may safely connect this equipment to the telephone line by means of a standard modular jack, 
USOC RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone network 
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A 
compliant telephone cord and modular plug is provided with this product. It is designed to be 
connected to a compatible modular jack that is also compliant. See installation instructions for 
details.
The REN is used to determine the number of devices that may be connected to a telephone line. 
Excessive RENs on a telephone line may result in the devices not ringing in response to an 
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be 
certain of the number of devices that may be connected to a line, as determined by the total RENs, 
contact the local telephone company. For products approved after July 23, 2001, the REN for this 
product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits 
represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier 
products, the REN is separately shown on the label.
 
						

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If this equipment causes harm to the telephone network, the telephone company will notify you in 
advance that temporary discontinuance of service may be required. But if advance notice isnt 
practical, the telephone company will notify the customer as soon as possible. Also, you will be 
advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures 
that could affect the operation of the equipment. If this happens the telephone company will 
provide advance notice in order for you to make necessary modifications to maintain uninterrupted 
service.
If trouble is experienced with this equipment, for repair or warranty information, please contact 
Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to 
the telephone network, the telephone company may request that you disconnect the equipment 
until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state public utility 
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the 
installation of this equipment does not disable your alarm equipment. If you have questions about 
what will disable alarm equipment, call your telephone company or a qualified installer.
If you are not able to solve a problem with your machine, call Brother Customer Service. (See 
Brother numbers on page i.)
WARNING 
For protection against the risk of electrical shock, always disconnect all cables from the wall 
outlet before servicing, modifying or installing the equipment.
  
This equipment may not be used on coin service lines provided by the telephone company or 
connected to party lines.
  
Brother cannot accept any financial or other responsibilities that may be the result of your use 
of this information, including direct, special or consequential damages. There are no warranties 
extended or granted by this document.
  
This machine has been certified to comply with FCC standards, which are applied to the USA 
only.
 
 
						

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Federal Communications Commission (FCC) Declaration of 
Conformity (USA only)A
declares, that the products
Product Name: MFC-240C
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This 
device may not cause harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the following 
measures: 
„Reorient or relocate the receiving antenna.
„Increase the separation between the equipment and receiver. 
„Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected. 
„Call the dealer or an experienced radio/TV technician for help. 
IMPORTANT
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the 
users authority to operate the equipment.
 
Industry Canada Compliance Statement
(Canada only)A
This Class B digital apparatus complies with Canadian ICES-003. 
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.Responsible 
Party:Brother International 
Corporation
100 Somerset Corporate 
Boulevard
Bridgewater, NJ 08807-0911 
USA
TEL: (908) 704-1700
 
						

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Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is intended to be a guide rather than a complete listing of every 
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United States/Canadian Government or any of its 
Agencies may not be copied:
„Money
„Bonds or other certificates of indebtedness
„Certificates of Deposit
„Internal Revenue Stamps (canceled or uncanceled)
„Selective Service or draft papers
„Passports
„United States/Canadian Postage Stamps (canceled or uncanceled)
„Food Stamps
„Immigration Papers
„Checks or drafts drawn by Governmental agencies
„Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use’. 
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

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TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2006 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple Computer, Inc.
PaperPort is a registered trademark of ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machine Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SecureDigital is a trademark of Matsushita Electric Industrial Co. Ltd., SanDisk Corporation and 
Toshiba Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard 
Association.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this Users Guide and the Software Users 
Guide are registered trademarks of their respective companies.
 
						

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B
TroubleshootingB
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made 
from within that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips. 
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No printout Check the interface cable connection on both the machine and your computer. 
(See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges are empty. (See Replacing the ink cartridges on page 
93.)
Check to see if the LCD is showing an error message. (See Error messages on 
page 87.)
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click Start and then Printers and Faxes. Right-
click and choose 
‘Brother MFC-240C’, and make sure that ‘Use Printer Offline’ is 
unchecked.
Poor print quality Check the print quality. (See Checking the print quality on page 98.) 
Make sure that the Printer Driver or Paper Type setting in the menu matches the 
type of paper you are using. (See Printing in the Software Users Guide on the CD-
ROM and Paper Type on page 19.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„The expiration date written on the cartridge package has passed. (Cartridges 
stay usable for up to two years if kept in their original packaging.)
„The ink cartridge was in your machine over six months.
„The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See Acceptable paper and other 
media on page 10.) 
The recommended environment for your machine is between 68° F to 91° F (20° 
C to 33° C).
 
						

							Troubleshooting and Routine Maintenance
83
White horizontal lines appear in text 
or graphics.Clean the print head. (See Cleaning the print head on page 98.)
Try using the recommended types of paper. (See Acceptable paper and other 
media on page 10.) 
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 98.)
Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignment on page 99.)
Printed text or  images are  skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide 
is adjusted correctly. (See Loading paper and other media on page 14.)
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top center of 
the printed page.Make sure the paper is not too thick or curled. (See Acceptable paper and other 
media on page 10.) 
Printing appears dirty or ink seems 
to run.Make sure you are using the proper types of paper. (See Acceptable paper and 
other media on page 10.) Dont handle the paper until the ink is dry.
Stains appear on the reverse side 
or at the bottom of the page.Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer 
platen on page 97.)
Make sure you are using the paper support flap. (See Loading paper and other 
media on page 14.)
There are some dense lines. Check Reverse Order in the Basic tab of the printer driver.
The  printouts  are  wrinkled. In the printer driver Basic tab, click the Settings, and uncheck the Bi-Directional 
Printing.
Cannot perform ‘2 in 1 or 4 in 1’ 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data 
processing, sending and printing time. Try the other quality settings in the printer 
driver Basic tab. Also, click the Settings tab, and make sure you uncheck Color 
Enhance (True2Life).
Tur n the borderless feature off. Borderless printing is slower than normal printing. 
(See Printing for Windows®
 or Printing and Faxing for Macintosh®
 in the Software 
Users Guide on the CD-ROM.)
Machine feeds multiple pages Make sure the paper is loaded properly in the paper tray. (See Loading paper and 
other media on page 14.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly.Make sure you are using the paper support flap. (See Loading paper and other 
media on page 14.)
Machine does not print from Paint 
Brush.Try setting the Display setting to 
‘256 colors.’
Machine does not print from Adobe 
Illustrator.Try to reduce the print resolution. (See Printing for Windows®
 or Printing and 
Faxing for Macintosh®
 in the Software Users Guide on the CD-ROM.)
The machine cannot print full pages 
of a document.
Out of memory message occurs.Reduce the printing resolution. (See Printing for Windows®
 or Printing and Faxing 
for Macintosh®
 in the Software Users Guide on the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic 
quality or the number of font sizes within your application software.
Printing (Continued)
DifficultySuggestions
 
						

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Printing Received Faxes
DifficultySuggestions
Condensed print and white streaks 
across the page or the top and 
bottom of sentences are cut off.You probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the 
problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in 
black and white.Replace the color ink cartridges that are empty or nearly empty, and then ask the 
other person to send the color fax again. (See Replacing the ink cartridges on 
page 93.)
Left and Right margins are cut off or 
a single page is printed on two 
pages.Turn on Auto Reduction. (See Printing a reduced incoming fax on page 33.)
Phone Line or Connections
DifficultySuggestions
Dialing does not work. (No dial 
tone)Check that the machine is plugged in and switched on.
Check all line cord connection.
Change Tone/Pulse setting. (See Quick Setup Guide.)
If an external phone is connected to the machine, send a manual fax by lifting the 
handset of the external phone and dialling the number. Wait to hear fax receiving 
tone before pressing Black Start or Color Start.
The machine does not answer 
when called.Make sure the machine is in the correct receiving mode for your setup. (See 
Receive modes on page 30.) Check for a dial tone. If possible, call your machine 
to hear it answer. If there is still no answer, check the telephone line cord 
connection. If there is no ringing when you call your machine, ask your telephone 
company to check the line.
Receiving Faxes
DifficultySuggestions
Cannot receive a fax Make sure the machine is in the correct receiving mode for your setup. (See 
Receive modes on page 30.) 
If you often have interference on the phone line, try changing the menu setting of 
Compatibility to Basic. (See Phone line interference on page 93.)
Sending Faxes
DifficultySuggestions
Cannot send a fax
Make sure that the Fax   key is illuminated. (See Entering Fax mode on 
page 24.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports on 
page 48.)
 
						

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85
Transmission Verification Report 
says ‘Result:NG’ or 
‘Result:ERROR’.There is probably temporary noise or static on the line. Try sending the fax again. 
If you send a PC FAX message and get ‘Result:NG’ on the Transmission 
Verification Report, your machine may be out of memory. If the problem continues, 
ask the telephone company to check your phone line.
If you often get transmission errors due to possible interference on the phone line, 
try changing the menu setting of Compatibility to Basic. (See Phone line 
interference on page 93.)
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your 
machines scanner operation. If the copy quality is not good, clean the scanner. 
(See Cleaning the scanner on page 96.)
Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning 
the scanner on page 96.)
Handling Incoming Calls
DifficultySuggestions
The machine ‘Hears’ a voice as a 
CNG Tone.If Easy Receive is set to on, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit. Try avoiding this problem by turning Easy Receive to off. ( See Easy 
Receive on page 32.)
Sending a Fax Call to the machine. If you answered at the machine, press Black Start and hang up at once. If you 
answered on an external or extension phone, press your Fax Receive Code 
(default setting is l51). When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or 
other custom feature on a single phone line with your machine, it may create a 
problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and 
it signal comes through the line while your machine is sending or receiving a fax, 
the signal can temporarily interrupt or disrupt the faxes. Brothers ECM feature 
should help overcome this problem. This condition is related to the telephone 
system industry and is common to all devices that send and receive information 
on a single, shared line with custom features. If avoiding a slight interruption is 
crucial to your business, a separate phone line with no custom features is 
recommended.
Menu Setting Difficulties
DifficultySuggestions
The machine beeps when you try to 
access the Setup Receive menu.If the Fax   key is not illuminated, press it to turn on Fax mode. The Setup 
Receive setting is available only when the machine is in Fax mode.
Copying Difficulties
DifficultySuggestions
Cannot make a copy
Make sure that the Copy   key is illuminated. (See Entering Copy mode on 
page 50.)
Vertical streaks appear in copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the 
scanner on page 96.)
Sending Faxes (Continued)
DifficultySuggestions