Brother Laserprinter Color Hl 3450cn User Guide
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CHAPTER 7 TROUBLE SHOOTING 7-23 P P PR R R I I I N N N T T T I I I N N N G G G Question Recommendation The printer prints unexpectedly or it prints incorrect characters. Cancel the print job from your computer. Then, turn the printer off and on, or reset the printer and try your print job again. Make sure your application software is correctly set up to use this printer. Check the printer driver settings or printer settings in your application software. The computer hangs up when the printer starts printing, or an application error occurs. Check to see that the system resources are enough (PC memory, etc). When you have many applications open, the system resources of your PC will not be enough and will cause your PC to hang up. Close applications you are not using and try again. The headers or footers appear when I view my document on the screen but do not show up when I print them. Most laser printers have a restricted area that cannot be printed. Adjust the top and bottom margins in your document to allow for this. Printing takes too long. Color graphic images contain a large amount of data and the printer will take a relatively long time to complete printing. When you print in Super Fine mode, the printer will take a relatively long time to finish printing. When the Data LED is blinking, the printer is getting ready to print. Print speed depends on memory size or performance of your PC and memory size of the printer. The printer doesn’t print in color The printer may be set to monochrome mode. Check that the color toner(s) have not run out.
CHAPTER 7 TROUBLE SHOOTING 7-24 P P PR R R I I I N N N T T T Q Q QU U U A A A L L L I I I T T T Y Y Y Note When the LCD indicates the ‘toner low’ or ‘toner empty’ message, you can resolve a print quality problem by replacing a toner cartridge with a new one. Question Recommendation White horizontal lines or bands or rubbing ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Check that the printer is installed on a solid level surface. 2) Check that the rear access cover is closed correctly. 3) Check that the toner cartridges are installed correctly. 4) Shake the toner cartridges gently. Colors are light or unclear on the whole page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Check that the specified paper was used. 2) Change the paper to freshly unpacked paper, and then check that the problem is solved. 3) Check that the rear access cover is closed correctly. 4) Shake the toner cartridges gently. White vertical streaks or bands ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Identify the missing color, and then replace that toner cartridge. *The toner has probably reached the end of its life. However, when you see a white vertical line on the toner roller, try the following procedure: 1. Cut a sheet approx. 50mm x 50mm out of a transparency film. 2. Insert the film about 10mm into the gap between the toner roller and the blade. 3. Slide the film and pull it out as shown below.
CHAPTER 7 TROUBLE SHOOTING 7-25 Question Recommendation Black vertical streaks or bands ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Identify the missing color and replace that toner cartridge. 2) Replace the OPC belt cartridge. Black (colored) horizontal lines ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Identify the missing color and replace that toner cartridge. White spots or hollow print ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Change the paper to freshly unpacked paper, and then check that the problem was solved. 2) Check that the specified paper was used. 3) Check that the room temperature is higher than 10°C (50°F) Completely blank or some colors are missing ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Identify the missing color and that the toner cartridge is installed correctly. 2) Replace the toner cartridge. 3) Replace the OPC belt cartridge. Black (colored) spots or Toner stain ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Contact your dealer or Brother Authorized Service Representative.
CHAPTER 7 TROUBLE SHOOTING 7-26 Question Recommendation Toner is scattered or Toner stains appear ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Identify the color causing the problem and replace that toner cartridge. 2) Replace the OPC belt cartridge. The color of your printouts is not what you expected 1) Initiate a test print from the control panel. 2) Check that the toner cartridges are installed correctly. 3) Check that the toner cartridges are not empty. 4) Adjust the color by using the custom setting in the driver. Colors the printer can display and colors you see on a monitor are different. The printer may not be able to reproduce the colors on your monitor. 5) Check to ensure the specified paper was used. All one color Replace the OPC belt cartridge. Dirt on back of paper ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Replace the Oil Bottle. 2) Replace the Fuser Cleaning Roller. Shade on the transparency 1) Change to the recommended type of transparency, and then check that the problem is solved. 2) Check that the media type mode is selected correctly. Color misregistration ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Check that the OPC Belt Cartridge is installed correctly. 2) Replace the OPC Belt Cartridge.
CHAPTER 7 TROUBLE SHOOTING 7-27 Question Recommendation Uneven density appears periodically in the horizontal direction ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Check that the toner cartridges are installed correctly. 2) Check that the OPC Belt Cartridge is installed correctly. Missing image at edges ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Replace the toner cartridge. 2) Replace the OPC Belt Cartridge. Wrinkle ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Change to a recommended type of paper, and then check that the problem is solved. 2) Check that the rear access cover is closed correctly. 3) Check that the paper discharger is installed correctly. Mixed color image ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Check that the front cover is closed correctly. 2) Check that the toner cartridges are installed correctly. 3) Replace the toner cartridges. Insufficient Gloss 1) Check that the oil is not empty. 2) Replace the Fuser Cleaning Roller. 3) Check that the specified paper is being used.
CHAPTER 7 TROUBLE SHOOTING 7-28 Question Recommendation Off set image ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Check that the specified paper is being used. 2) Check that the oil is not empty. 3) Replace the Fuser Cleaning Roller Poor fixing ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1) Check that the specified paper is used. 2) Check that the media type mode is selected correctly. Poor fixing Wait 15 to 30 minutes and try again. Poor fixing when printed on thick paper Set the printer to thick paper mode through the control panel or the printer driver. Blurred vertical band and spots of color. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Clean the Charging Wire. For more information about the cleaning procedure, see “Periodic Printer Cleaning” in Chapter 5. Dirt on the printed pages ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Clean the Paper Guide, the Registration Roller and the Exit Roller referring to ‘Periodic Printer Cleaning’ in Chapter 5. If the same problem re-occurs, contact your dealer or Brother Authorized Service Representative. ! Caution Operation of the printer outside the specifications shall be deemed abuse and all repairs thereafter shall be the sole liability of the end user/purchaser.
APPENDIX A A A P P P P P P E E E N N N D D D I I I X X X
APPENDIX A-1 P P R R I I N N T T E E R R S S P P E E C C I I F F I I C C A A T T I I O O N N S S P P PR R R I I I N N N T T T I I I N N N G G G Print Method Electrophotography by semiconductor laser beam scanning Laser Wavelength: 780 nm Output: 5mW max. Resolution 600x600 dots per inch (Normal) 2400 dots per using CAPT and HRC (The resolution can be enhanced to 2400 dpi class by using Brother exclusive HRC (High Resolution Control) and CAPT (Color Advanced Photoscale Technology) Print Speed 24 pages per minute (A4/Letter size in monochrome) 6 pages per minute (A4/Letter size in full color) 12 pages per minute (A3/Ledger size in monochrome) 3 pages per minute (A3/Ledger size in full color) Warm Up Max. 3 minutes at 20°C (68°F) First Print Monochrome: 19 seconds or less Full Color: 34 seconds or less (A4/Letter size by face down print delivery from standard upper cassette feed) Consumable Items Toner in a single color single-component cartridge Life Expectancy: 14,000 (Black): 8,500 (Cyan, Magenta and Yellow) single-sided pages/cartridge (A4 or letter size paper with approx. 5% coverage) Resident Printer Fonts 66 scalable fonts, 12 bitmapped fonts, 13 barcode fonts (PCL) Agfa 165 fonts (BRScript3)
APPENDIX A-2 F F FU U U N N N C C C T T T I I I O O O N N N S S S CPU Toshiba TMPR4955 (266MHz) Emulation Automatic emulation selection • HP Color Printer (PCL5C ) including HP LaserJet 4+ (PCL 5e) and HP LaserJet 5 (PCL 6) monochrome mode BR-Script3 (Adobe Postscript®3 compatible) HP-GL EPSON FX-850 IBM Proprinter XL Interface Automatic interface selection among IEEE 1284 Parallel, 10/100BaseTX Ethernet, USB1.1 RAM 64 Mbyte (Expandable to 384 Mbytes with DIMMs: 384 Mbytes would require removing the original 64 Mbytes DIMM and filling all 3 slots with the optional 128 Mbytes DIMMS) The standard installed memory can vary depending on the printer model and country. Storage Devices Hard Disk Drive (2.5 inch IDE HDD; HD-6G/HD-EX) (Option) CompactFlash Type II Control Panel 8 switches, 4 lamps and 16-column by 2-lines liquid crystal display Diagnostics Self-diagnostic program
APPENDIX A-3 E E EL L L E E E C C C T T T R R R I I I C C C A A A L L L A A A N N N D D D M M ME E E C C C H H H A A A N N N I I I C C C A A A L L L Power Source U.S.A. and Canada: AC 120 V, 50/60 Hz Europe and Australia: AC 220 to 240 V, 50/60 Hz Power Consumption Printing (Average): 600 W or less Stand-by: 200W or less Stand-by in sleep mode: 30 W or less Noise Printing: 55 dB A or less Stand-by: 48 dB A or less Temperature Operating: 10 to 32.5°C (50°F to 90.5°F) Non operational: 5 to 35°C (41°F to 95°F) Storage: 0 to 35°C (38°F to 95°F) Humidity Operating: 20 to 80% (without condensation) Storage: 20 to 80% (without condensation) Dimensions (W x H x D) 615 x 420 x 540 mm (24 x 16.4 x 21.1 inches) Weight Approx. 5 4 kg (1 19 lbs.) Approx. 76kg (167.5 lbs.) with 2 optional lower tray units and toner cartridges installed