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Brother Intellifax 4100 E Manual

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    							13 - 6   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    If You Are Having Difficulty with Your Machine
    If you think there is a problem with your machine, make a copy first. If the copy 
    looks good, the problem is probably not your machine. Check the table below 
    and follow the troubleshooting tips.
    DIFFICULTYSUGGESTIONS
    Printing and Receiving Faxes
    Condensed print and 
    horizontal streaks; top 
    and bottom of sentences 
    are cut off.If your copy looks good, you probably had a bad 
    connection, with static or interference on the phone 
    line. If the copy looks bad, clean the scanner area. 
    If there is still a problem, call Brother Customer 
    Service at:
    1-800-284-4329 (in USA) or 1-877-BROTHER 
    (in Canada).
    Vertical streaks; black 
    lines appear on the faxes 
    you receive.Sometimes you may see vertical streaks/black lines 
    on the faxes you receive. Either your machine’s 
    primary corona wire for printing may be dirty, or 
    the sending party’s fax scanner may be dirty. Clean 
    your primary corona wire (see pages 13-19), or ask 
    the sender to make a copy to see if the problem is 
    with the sending machine.
    Try receiving from another fax machine.
    If the problem continues, call Brother Customer 
    Service at:
    1-800-284-4329 (in USA) or 1-877-BROTHER 
    (in Canada).
    The FAX “hears”  voice 
    as CNG tone.If your machine is set to Easy Receive ON, it is 
    more sensitive to sounds. Your machine may 
    mistakenly interpret certain voices or music on the 
    line as a calling fax machine and respond with fax 
    receiving tones. Deactivate the fax by pressing #51 
    if you are at an extension phone or press Stop/Exit 
    if you are at the machine or an external phone.
    Try avoiding this problem by turning Easy Receive 
    to OFF. (See 
    Easy Receive, Page 5-3)
    Horizontal streaks; lines 
    are missing.
    You may get a fax with horizontal streaks or with 
    missing lines. Usually this is caused by a poor telephone 
    connection. Ask the other party to send the fax again.
    Received faxes appear 
    as split or blank pages.If the received data is divided and printed on two 
    pages or if you get an additional blank page, your 
    Paper Size setting may not be correct for the paper 
    you are using (see page 4-1). If you are using the fixed 
    reduction feature, check to see if the reduction ratio is 
    suitable for the real paper. 
    (See page 11-3)  
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 7
    DIFFICULTYSUGGESTIONS
    Phone Line or Connections
    Dialing does not work. Check for a dial tone. Change TONE/PULSE 
    setting (See 
    Setting Tone/Pulse Dialing Mode, Page 
    4-8). Check all line cord connections, and make 
    sure the curled handset cord is not in the EXT jack. 
    Check power cord connection. Send a manual fax 
    by pressing Hook—OR—by lifting the handset, 
    and dialing the number. Wait to hear the fax 
    receiving tones before pressing Fax Start.
    The machine does not 
    answer when called.Make sure the machine is in the correct receiving 
    mode for your setup (either FAX, FAX/TEL or 
    TAD). Check for dial tone. If possible, call your 
    machine to hear it answer. If there is still no 
    answer, check the telephone line cord connection. 
    Connect a standard telephone handset to the 
    machine telephone jack. If there is no ringing when 
    you call your machine, call your Telephone 
    Company to check the line.
    There is no dial tone on 
    the handset.Press Hook—OR—Lift the handset. If you hear 
    no dial tone, check telephone line cord connections 
    at the machine and wall jack. Check that the 
    handset curled cord is connected to the machine’s 
    handset jack. Test the jack with another single line 
    telephone. If no dial tone on the wall outlet, call 
    your telephone company.
    Sending Faxes
    Transmitting quality is 
    poor.
    Try changing your resolution to FINE or S. FINE 
    (See 
    Fax Resolution, Page 6-5). Make a copy to 
    verify the machine’s scanner operation.
    Transmission 
    Verification Report 
    prints “Results:NG”.There is probably temporary noise or static on the 
    phone line. Try sending the fax again. If the 
    problem continues, call the Telephone Company to 
    check your phone line.
    The receiving party says 
    the picture is not clear.Sometimes the resolution mode you chose when you 
    sent your fax was not appropriate. Send the fax again, 
    but try using the FINE or S. FINE mode. Also, your 
    machine’s scanner may be dirty, so try cleaning it. 
    (See page 13-18)
    The receiving party says 
    vertical streaks appear 
    on the faxes they 
    receive.
    Your machine’s scanner may be dirty or the receiving 
    party’s print head may be dirty. Clean your scanner 
    (see page 13-18), and then make a copy to check if the 
    problem was caused by your machine. 
    						
    							13 - 8   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DIFFICULTYSUGGESTIONS
    Handling Incoming Calls
    Double-ring in 
    FAX/TEL mode.
    The machine knows the incoming call is not a fax, so 
    it is signaling you to answer the telephone call. Pick 
    up the 
    machine handset or answer from an extension 
    phone and then press your 
    machine’s Telephone 
    Answer Code (default setting is #51).
    I have difficulty 
    transferring a fax call to 
    the machine.If you answered at the machine, press Fax Start 
    and hang up immediately. If you answered at an 
    extension phone, press your machine’s Remote 
    Activation Code (default setting is  51). When 
    your machine answers, hang up.
    I have difficulty with 
    custom features on a 
    single line.If you have Call Waiting, RingMaster, Voice Mail, 
    an answering machine, alarm system or any other 
    custom feature on a single phone line with your fax 
    machine, it may create a problem sending or 
    receiving fax data.
    If you are sending or receiving a fax message while 
    a custom feature signal comes through on the line, 
    the signal can temporarily interrupt or disrupt the 
    fax data. Brother’s ECM feature should help 
    overcome this problem. This condition is related to 
    the telephone system industry and is common to all 
    devices that send and receive information on a 
    single, shared line with custom features. If 
    avoiding a slight interruption is crucial to your 
    business, a separate line with no custom features is 
    recommended. 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 9
    DIFFICULTYSUGGESTIONS
    General Printing Difficulties
    The machine does not 
    print.Check the following: 
     • The machine is plugged in. 
     • The toner cartridge and drum unit are installed 
    properly. 
     • The interface cable is securely connected 
    between the machine and the computer.
     • Check to see if LCD is showing an error message. 
    (See pages 13-1 to 13-3)
    The machine prints 
    unexpectedly or it prints 
    garbage.Reset the machine. Check the primary settings in 
    your application software to make sure it is set up 
    to work with your machine.
    The machine prints the  
    first couple of pages 
    correctly, then some 
    pages have text missing.Your computer is not recognizing the printer input 
    buffer’s full signal. Please make sure to connect the 
    printer cable correctly. 
    The machine cannot 
    print full pages of a 
    document; An 
    OUT OF MEMORY 
    error message occurs.Reduce the printer resolution. Reduce the 
    complexity of your document and try again. 
    Reduce the graphic quality or the number of font 
    sizes within your application software. 
    My headers or footers 
    appear when I view my 
    document on the screen, 
    but do not appear when I 
    print them.Most laser printers have a restricted area that will 
    not accept print. Usually these are the first two 
    lines and last two lines, leaves 62  printable lines.  
    Adjust the top and bottom margins in your 
    document to allow for this.  
    						
    							13 - 10   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DIFFICULTYSUGGESTIONS
    Software Difficulties
    “Unable to write to 
    LPT1” or “LPT1 
    already in use” error 
    message appears.1. Make sure the machine is on (plugged into the 
    AC outlet) and that it is connected directly to the 
    computer using an IEEE-1284 bi-directional 
    parallel cable. The cable must not go through 
    another peripheral device (such as a Zip Drive, 
    External CD-ROM Drive, or Switch box).
    2. Make sure the machine’s LCD screen is not 
    displaying an error message.
    3. Make sure no other device drivers, which also 
    communicate through the parallel port, are running 
    automatically when you boot up the computer 
    (such as, drivers for Zip Drives, External CD-
    ROM Drive, etc…) Suggested areas to check: 
    (Load=, Run= command lines in the win.ini file or 
    the Startup Group)
    4. Check with you computer manufacturer to 
    confirm that the computer’s parallel port 
    settings in the BIOS are set to support a bi-
    directional machine, i.e. (Parallel Port Mode-
    ECP). “MFC is Busy” or 
    “MFC Connect Failure” 
    error message appears.
    MFC Connect Failure If the Brother machine is not connected to your PC 
    and you have loaded the Brother software, the PC 
    will show “MFC Connect Failure” each time you 
    restart Windows
    ®. You can ignore this message or 
    you can turn it off by deselect the AutoLoad 
    PopUp check box in the Brother Control Center 
    chapter. (
    See How to Turn Off AutoLoad, Page 14-2, 
    in On-Line Documentation (Owner’s Manual) on 
    the CD-ROM
    .)
    Windows
    ® Setup Printing Difficulties
    I cannot print from my 
    application software.Make sure the Windows
    ® printer driver is installed 
    and that you selected it in your application 
    software.
    Sometimes I get the 
    error message OUT OF 
    MEMORY when 
    printing certain 
    documents from 
    Windows
    ®.
    If you are using the supplied Windows® driver, turn 
    the error recover operation on in the Setup dialog 
    box and try again. Reduce the print resolution or 
    reduce the complexity of your document and try 
    again.  
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 11
    DIFFICULTYSUGGESTIONS
    Paper Handling Difficulties
    The Brother machine 
    does not load paper. The 
    LCD shows CHECK 
    PAPER or PAPER 
    JAM.Check to see if the CHECK PAPER or PAPER 
    JAM message appears on the LCD. If so, the multi-
    purpose sheet feeder may be out of paper or not 
    properly installed. If it is empty, load a new stack 
    of paper into the feeder. If  there is paper in the 
    paper cassette, make sure it is straight. If the paper 
    is curled, you should straighten it.  Sometimes it is 
    helpful to remove the paper, turn the stack over and 
    place it back into the paper cassette.  Reduce the 
    amount of paper in the paper cassette, and then try 
    again. Check the manual mode is not selected in the 
    printer driver.
    How can I load 
    envelopes?You can load envelopes from the manual feed slot. 
    Your application software must be set up to print 
    the envelope size you are using. This is usually 
    done in the Page Setup or Document Setup menu of 
    your software. Refer to your application manual. 
    The machine does not 
    load transparencies.The Outer Chute on your machine may be bent.
    Please straighten the Outer Chute, and then use 
    transparencies again. If the machine still does not 
    load transparencies, call Brother Customer Service 
    to troubleshoot the problem with you.
    Paper Handling Difficulties (Cont.)
    What  paper  can  I  use? You can use plain paper, envelopes, transparencies 
    and labels for laser machines. For information on 
    paper you can use, See 
    Acceptable Paper, page 2-6.
    How can I clear paper 
    jams?See Paper Jam on page 13-4 to 13-5.
    Scanning Difficulty
    TWAIN Errors appear 
    while scanning.Make sure the Brother TWAIN Driver is selected as 
    the primary source. For FAX-5750e in PaperPort
    ®, 
    click File | Select Source, highlight the Brother 
    TWAIN Driver and click Select. 
    						
    							13 - 12   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DIFFICULTYSUGGESTIONS
    Copy Quality Difficulties
    Vertical streaks appear 
    in copies.Sometimes you may see vertical streaks on your 
    copies. Either the scanner or the primary corona 
    wire for printing is dirty. Clean them both.  
    (See pages 13-18 to 13-20)
    Print Quality Difficulties
    Printouts are too dark or 
    too light.Adjust the print conditions by setting the Print Density 
    setting. It has been factory set to the middle position. 
    (See 
    Setting the Print Density, page 5-4.)
    Printed pages contain 
    white stripes.
    White Stripes or
    Faint lmagesYou may fix this by wiping the scanner windows 
    with a clean soft cloth. (See 
    Cleaning the Document 
    Scanner
    , page 13-18 and Replacing the Drum Unit, 
    page 13-23.)  If you still see white stripes or faint 
    images and the LCD shows CHANGE DRUM 
    SOON, replace the drum unit with a new one.
    Check the machine’s environment. Conditions 
    such as humidity and high temperatures may cause 
    this print defect to occur.
    Printed pages are 
    stained with toner or 
    have vertical 
    stripes.
    Dark Stripes or
    Toner StainsClean the machine’s interior and the primary 
    corona wire of the toner cartridge. (
    See Routine 
    Maintenance
    , page 13-18 and Cleaning the Drum 
    Unit, 
    page 13-19.)  Make sure that the tab of the 
    corona wire is at the home position. If after 
    cleaning, you still see dark stripes or toner stains 
    and the LCD shows CHANGE DRUM SOON, 
    replace the drum unit with a new one.
    Printed pages have 
    white in black text and 
    graphic areas.
    White SpotsMake sure that you use paper that meets the 
    specifications. Rough surface or thick media can 
    cause the problem. If you still see white spots and 
    the LCD shows CHANGE DRUM SOON, 
    replace the drum unit with a new one.
    Check the machine’s environment; conditions such 
    as high humidity may cause this situation to occur. 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 13
    DIFFICULTYSUGGESTIONS
    Print Quality Difficulties (
    CONTINUED)
    Toner scatters and stains 
    the printed page.
    Scattering TonerAdjust the print conditions by setting the Print 
    Density setting. Remove the drum unit and clean 
    the machine’s interior. (See 
    Routine Maintenance, 
    page 13-18, 
    Cleaning the Printer, page 13-18 and 
    Cleaning the Drum Unit, page 13-19.) Make sure 
    that you use paper that meets specifications. (See 
    pages 2-6.) If you still have scattered toner and the 
    LCD shows CHANGE DRUM SOON, replace 
    the drum unit with a new one.
    Check the machine’s environment. Conditions 
    such as humidity and high temperatures may cause 
    this print defect to occur.
    The whole page is 
    printed black.
    Black PageWipe the electric terminals referring to page 13-18. 
    Also, do not use heat-sensitive paper because it 
    will cause this problem. After cleaning, if the 
    printed pages are still black and the LCD shows 
    CHANGE DRUM SOON, replace the drum unit 
    with a new one.
    Nothing is printed on 
    the page.
    White pageMake sure that the toner cartridge is not empty. 
    Wipe the electric terminals. (See 
    Routine 
    Maintenance, page 13-18, Cleaning the Printer, page 
    13-18 and Cleaning the Drum Unit, page 13-19.) 
    Make sure that a torn piece of paper does not 
    remain on the scanner window.
    Printed pages are 
    marked at regular 
    intervals.
    Example of Regular 
    MarksMarks may disappear by themselves. Try copying 
    multiple pages to clear this problem. Marks may 
    occur if the machine has not been used for a long time. 
    A possible cause is that the surface of the drum is 
    scratched. You must then replace the drum unit with 
    a new one.  If the marks do not disappear, it may be 
    that the drum was marked or damaged by excessive 
    exposure to light. In this case, replace the drum unit 
    with a new one. 
    						
    							13 - 14   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    DIFFICULTYSUGGESTIONS
    Print Quality Difficulties (
    CONTINUED)
    Printed pages are 
    blurred at the center or 
    at either edge.
    Blurred Page
    Certain environmental conditions such as humidity 
    and high temperatures may cause this condition to 
    occur.  Make sure the 
    machine is placed on a flat, 
    horizontal surface.  Remove the drum unit with the 
    toner cartridge installed. Try rocking them from side 
    to side.  You may clear a blurred page by wiping the 
    scanner windows with a clean soft cloth. (See 
    Routine Maintenance, page 13-18, Cleaning the 
    Printer, page 13-18 and Cleaning the Drum Unit, page 13-19.)  If a blurred page occurs after cleaning 
    and the LCD shows CHANGE DRUM SOON, 
    replace the drum unit with a new one.
    Ghost images appear on 
    the printed page.
    Ghost ImagesAdjust the print conditions by setting the Print 
    Density setting, page 5-4.  Make sure you use paper 
    that meets the specifications. Rough surfaces or 
    thick media can cause a ghost image.
    NoteThe drum unit is a consumable item and it is necessary to replace it periodically. 
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 15
    Packing and Shipping the Machine
    Whenever you transport the machine, use the packing materials that came with 
    your machine.  Also, follow the steps below to pack the machine so it won’t be 
    damaged, which would void the machine’s warranty.
    1Remove the telephone line cord and unplug the machine from the AC outlet.
    2Open the front cover.
    3Remove the drum unit.
    Caution
    Remove the drum unit and toner 
    cartridge assembly.  Leave the toner 
    cartridge installed in the drum unit.
    4Place the drum unit and toner 
    cartridge assembly into the plastic bag 
    and seal the bag.
    5Close the front cover.  Fold down the 
    front output bin extension. Remove 
    the telephone line cord, document 
    tray, document support, handset, and 
    handset cord, and pack them.
    6If Cassette #2 is 
    connected, unplug 
    the modular cable 
    from the modular 
    jack of the Brother 
    machine.  
    						
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