Brother Hl2280dw Owners Manual

							Troubleshooting
67
B
 
Black toner marks across the 
pageMake sure that you use paper that meets our specifications. See 
Acceptable paper and other print media on page 16.
If you use label sheets for laser printers, the glue from the sheets 
may sometimes stick to the OPC drum surface. Clean the drum 
unit. See Cleaning the drum unit in Appendix A of the Advanced 
Users Guide.
Do not use paper that has clips or staples because they will 
scratch the surface of the drum.
If the unpacked drum unit is in direct sunlight or room light, the unit 
may be damaged.
The toner cartridge may be damaged. Put in a new toner 
cartridge. See Replacing the toner cartridge on page 33.
The drum unit may be damaged. Put in a new drum unit. See 
Replacing the drum unit on page 39.
 
Black lines down the page
Printed pages have toner stains 
down the page.Clean the corona wire inside the drum unit by sliding the green 
tab. See Cleaning the corona wire on page 38.
Make sure the green tab of the corona wire is at the home 
position (a).
The drum unit may be damaged. Put in a new drum unit. See 
Replacing the drum unit on page 39.
The toner cartridge may be damaged. Put in a new toner 
cartridge. See Replacing the toner cartridge on page 33.
The fuser unit may be contaminated. Call Brother Customer 
Service.
 
White lines down the pageThe toner cartridge may be damaged. Put in a new toner 
cartridge. See Replacing the toner cartridge on page 33.
The drum unit may be damaged. Put in a new drum unit. See 
Replacing the drum unit on page 39.
Check if the Toner Setting for Replace Toner is set to 
Continue (Continue mode). See Toner settings in Chapter 1 of 
the Advanced Users Guide.
Make sure that a torn piece of paper is not stuck inside the 
machine blocking the scanner.
Examples of poor print qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234 
						

							68
 
Page skewedMake sure that the paper or other print media is loaded properly 
in the paper tray and that the guides are not too tight or too loose 
against the paper stack.
Set the paper guides correctly. See Loading paper on page 8.
If you are using the manual feed slot, see Loading paper in the 
manual feed slot on page 10.
The paper tray may be too full. See Loading paper on page 8.
Check the paper type and quality. See Acceptable paper and 
other print media on page 16.
Check for loose objects such as torn paper inside the machine.
Verify that the two green envelope levers inside the back cover 
are set to the same position.
Verify that the two gray Anti-Curl Levers inside the back cover are 
set to the same position.
If the problem only occurs during duplex printing, check for torn 
paper in the duplex tray, verify that the duplex tray is inserted 
completely, and verify that the back cover is closed completely.
 
Curled or wavyCheck the paper type and quality. High temperatures and high 
humidity will cause paper to curl. See Acceptable paper and other 
print media on page 16.
If you do not use the machine often, the paper may have been in 
the paper tray too long. Turn over the stack of paper in the paper 
tray. Also, fan the paper stack and then rotate the paper 180 in 
the paper tray.
Open the back cover (face-up output tray) for the machine to eject 
printed pages onto the face-up output tray.
Choose Reduce Paper Curl mode in the printer driver when you 
do not use our recommended paper. See Other Print Options (for 
Windows
®) or Print Settings (For Macintosh) in the Software 
Users Guide.
 
Wrinkles or creasesMake sure that the paper is loaded properly. See Loading paper 
on page 8.
Check the paper type and quality. See Acceptable paper and 
other print media on page 16.
Turn over the stack of paper in the tray or try rotating the paper 
180 in the input tray.
Examples of poor print qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
B DEFGH
abc efghijk
ACD
bcde
134 
						

							Troubleshooting
69
B
 
Envelope creasesMake sure that the two green envelope levers inside the back 
cover are pulled down when you print the envelope.
 
Note
When you have finished printing, open the back cover and reset 
the two green levers back to their original position.
 
Examples of poor print qualityRecommendation 
						

							70
 
Poor fixingOpen the back cover and make sure that the two green envelope 
levers on the left and right hand sides are in the up position.
 
Choose Improve Toner Fixing mode in the printer driver. See 
Other Print Options (for Windows®) or Print Settings (For 
Macintosh) in the Software Users Guide. 
If this selection does not provide enough improvement, select 
Thicker Paper in Media Type settings.
Examples of poor print qualityRecommendation
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 
						

							Troubleshooting
71
B
 
CurledChoose Reduce Paper Curl mode in the printer driver when you 
do not use our recommended paper. See Other Print Options (for 
Windows
®) or Print Settings (For Macintosh) in the Software 
Users Guide.
Turn the paper over in the paper tray, and print again. (Excluding 
letterhead paper) If the problems remains, switch the Anti-Curl 
Levers as follows:
aOpen the back cover.
bLift the lever (1) and slide the two gray levers (2) in the 
direction of the arrow.
 
Examples of poor print qualityRecommendation
1
22
1
2 
						

							72
 
CurledLift up the output tray support flap (1).
 
Examples of poor print qualityRecommendation
1 
						

							Troubleshooting
73
B
Machine InformationB
Checking the Serial NumberB
You can see the machine’s Serial Number on 
the LCD.
aPress Menu.
b(For DCP-7060D)
Press a or b to choose 3.Machine 
Info.. 
Press OK.
(For DCP-7065DN)
Press a or b to choose 4.Machine 
Info.. 
Press OK.
(For HL-2280DW)
Press a or b to choose 5.Machine 
Info.. 
Press OK.
cPress a or b to choose 1.Serial No..
Press OK.
 
Machine Info.
1.Serial No.
dPress Stop/Exit.
Reset functionsB
The following reset functions are available:
1 (For DCP-7065DN / HL-2280DW) 
Network
You can reset the internal print server 
back to its default factory settings such as 
the password and IP address information.
2All Settings
You can reset all the machine’s settings 
back to its default factory settings.
Brother strongly recommends you 
perform this operation when you dispose 
of the machine.
Note
Unplug the interface cable before you 
choose Network or All Settings.
 
How to reset the machineB
aPress Menu.
bPress a or b to choose 1.General 
Setup. 
Press OK.
cPress a or b to choose 5.Reset. 
Press OK.
dPress a or b to choose the type of reset 
function you want to use.
Press OK.
eDo one of the following:
To reset the settings, press a to 
choose Reset. Then go to step f.
To exit without making changes, 
press b to choose Exit. 
Then go to step g.
fYou will be asked if you want to reboot 
the machine. Do one of the following:
To reboot the machine, press a to 
choose Yes. 
The machine will begin the reset.
To exit without rebooting, press b to 
choose No. 
Then go to step g.
gPress Stop/Exit. 
						

							74
C
On-screen 
programming
C
Your machine has been designed to be easy 
to use. The LCD provides on-screen 
programming using the menu keys.
We have created step by step on-screen 
instructions to help you program your 
machine. Simply follow the steps as they 
guide you through the menu selections and 
programming options.
Menu tableC
You can program your machine by using the 
Menu table on page 76. These pages list the 
menu selections and options. Press Menu 
and then press a or b to access the menus 
and program your machine. For example, to 
set Copy Quality to Photo Quality
aPress Menu.
bPress a or b to choose 2.Copy.
Press OK.
cPress a or b to choose 1.Quality.
Press OK.
dPress a or b to choose Photo.
Press OK.
ePress Stop/Exit.
Menu keysC
Menu and featuresC
 
 
Access the menu.
 Go to the next menu 
level.
Accept an option.
 Exit the menu by 
pressing repeatedly.
Go back to the previous 
menu level.
 Scroll through the 
current menu level.
 Exit the menu.

 
						

							Menu and features
75
C How to access the menu 
modeC
aPress Menu.
bChoose an option. You can scroll 
through each menu level by pressing a 
or b for the direction you want.
cPress OK when the option you want 
appears on the LCD.
The LCD will then show the next menu 
level.
dPress a or b to scroll to your next menu 
selection.
ePress OK.
When you have finished setting an 
option, the LCD will show Accepted.
fPress Stop/Exit to exit Menu mode. 
						

							76
Menu tableC
The factory settings are shown in Bold with an asterisk.
Choose & OK Choose & OK to accept to exit
                   
Level 1 Level 2 Level 3 Level 4 Options Descriptions Page
1.General 
Setup1.Paper 1.Paper 
Type—Thin
Plain*
Thick
Thicker
Recycled 
Paper
LabelSets the type of 
paper in the paper 
tray.15
2.Paper 
Size—A4
Letter*
Legal
Executive
A5
A5 L
A6
B5
B6
FolioSets the size of the 
paper in the paper 
tray.15
2.Ecology 1.Toner 
Save—On
Off*Increases the page 
yield of the toner 
cartridge.See
1.
1See Advanced Users Guide.
2See Quick Setup Guide.
 The factory settings are shown in Bold with an asterisk.