Brother Hl2280dw Owners Manual

							Routine maintenance
37
A
gPut the new toner cartridge firmly into 
the drum unit until you hear it lock into 
place. If you put it in properly, the green 
lock lever will lift automatically.
 
hClean the primary corona wire inside the 
drum unit by gently sliding the green tab 
from left to right and right to left several 
times.
 
Note
Be sure to return the tab to the home 
position (a) (1). If you do not, printed 
pages may have a vertical stripe.
 
iPut the drum unit and toner cartridge 
assembly back into the machine. Close 
the front cover.
 
1 
						

							38
Note
After replacing the toner cartridge, DO 
NOT turn off the machines power switch 
or open the front cover until the LCD 
returns to Ready mode.
 
Cleaning the corona wireA
If you have print quality problems, clean the 
corona wire as follows:
aOpen the front cover and leave the 
machine turned on for 10 minutes to 
cool down.
 
WARNING 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover (back output tray) of the 
machine, DO NOT touch the shaded parts 
shown in the illustration. If you do this, you 
may burn yourself.
  
 
bSlowly take out the drum unit and toner 
cartridge assembly.
 
CAUTION 
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a sheet of 
disposable paper or cloth underneath it in 
case you accidentally spill or scatter toner.
  
Handle the toner cartridge carefully. If toner 
scatters on your hands or clothes, 
immediately wipe or wash it off with cold 
water.
  
						

							Routine maintenance
39
A
 
To prevent damage to the machine caused 
by static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
cClean the corona wire inside the drum 
unit by gently sliding the green tab from 
left to right and right to left several times.
 
Note
Be sure to return the tab to the home 
position (a) (1). If you do not, printed 
pages may have a vertical stripe.
 
dPut the drum unit and toner cartridge 
assembly back into the machine. Close 
the front cover.
 
Replacing the drum unitA
Order No. DR-420
A new drum unit can print approximately 
12,000 Letter or A4 size single-sided pages.
Note
• There are many factors that determine the 
actual drum life, such as the temperature, 
humidity, type of paper, type of toner used 
and so on. Under ideal conditions, the 
average drum life is estimated at 
approximately 12,000 pages. The actual 
number of pages that your drum will print 
may be significantly less than this 
estimate. Because we have no control 
over the many factors that determine the 
actual drum life, we cannot guarantee a 
minimum number of pages that will be 
printed by your drum.
• For best performance, use only genuine 
Brother toner. The machine should be 
used only in a clean, dust-free 
environment with adequate ventilation.
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							40
• Printing with a non-Brother drum unit may 
reduce not only the print quality but also 
the quality and life of the machine itself. 
Warranty coverage does not apply to 
problems caused by the use of a non-
Brother drum unit.
 
Drum ErrorA
 
Drum Error
 
The corona wire has become dirty. Clean the 
corona wire in the drum unit. (See Cleaning 
the corona wire on page 38.)
If you cleaned the corona wire and Drum 
Error was not cleared, replace the drum unit 
with a new one.
Replace DrumA
 
Replace Drum
 
Please replace the drum unit with a new one. 
We recommend a genuine Brother drum unit 
be installed at this time.
After replacement, reset the drum counter by 
following the instructions included with the 
new drum unit.
Drum StopA
 
Drum Stop
 
We cannot guarantee the print quality. Please 
replace the drum unit with a new one. We 
recommend a genuine Brother drum unit be 
installed at this time.
After replacement, reset the drum counter by 
following the instructions included with the 
new drum unit.
Replacing the drum unitA
IMPORTANT
• While removing the drum unit, handle it 
carefully because it may contain toner. If 
toner scatters on your hands or clothes, 
immediately wipe or wash it off with cold 
water.
• Every time you replace the drum unit, 
clean the inside of the machine. (See 
Cleaning and Checking the machine in 
Appendix A of the Advanced Users 
Guide.)
 
aMake sure that the machine is turned 
on.
bOpen the front cover and leave the 
machine turned on for 10 minutes to 
cool down.
 
WARNING 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover (back output tray) of the 
machine, DO NOT touch the shaded parts 
shown in the illustration. If you do this, you 
may burn yourself. 
						

							Routine maintenance
41
A
 
 
 
cTake out the drum unit and toner 
cartridge assembly.
 
dPush down the green lock lever and take 
the toner cartridge out of the drum unit.
 
WARNING 
DO NOT put a toner cartridge into a fire. It 
could explode, resulting in injuries.
  
DO NOT use cleaning materials that 
contain ammonia, alcohol, any type of 
spray, or any type of flammable substance 
to clean the outside or inside of the 
machine. Doing this may cause a fire or 
electrical shock. 
See To use the product safely in the Safety 
and Legal booklet for how to clean the 
machine.
 
 
 
Be careful not to inhale toner.
  
						

							42
IMPORTANT
• To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
• Handle the toner cartridge carefully. If 
toner scatters on your hands or clothes, 
immediately wipe or wash it off with cold 
water.
• We recommend that you place the drum 
unit and/or the toner cartridge on a clean, 
flat surface with a sheet of disposable 
paper or cloth underneath it in case you 
accidentally spill or scatter toner.
• To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations.
 
 
Note
Go to http://www.brother.com/original/
index.html for instructions on how to return 
your used consumable items to the 
Brother collection program. If you choose 
not to return your used consumable, 
please discard the used consumable 
according to local regulations, keeping it 
separate from domestic waste. If you have 
questions, call your local waste disposal 
office.
 
eUnpack the new drum unit.
IMPORTANT
• To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations.
 
• Wait to unpack the new drum unit until 
immediately before you put it in the 
machine. Exposure to direct sunlight or 
room light may damage the drum unit.
  
						

							Routine maintenance
43
A
fPut the toner cartridge firmly into the 
new drum unit until you hear it lock into 
place. If you put the cartridge in 
properly, the green lock lever will lift 
automatically.
 
Note
Make sure that you put in the toner 
cartridge properly or it may separate from 
the drum unit.
 
gClean the corona wire of the drum unit 
by gently sliding the green tab from left 
to right and right to left several times.
CAUTION 
Be sure to return the green tab to the home 
position (a) (1). If you do not, printed pages 
may have a vertical stripe.
 
 
hPut the new drum unit and toner 
cartridge assembly in the machine.
Resetting the drum counterA
When you replace the drum unit with a new 
one, you need to reset the drum counter by 
completing the following steps:
aOpen the front cover and press Clear.
To confirm you are installing a new drum 
unit, press a.
bWhen the LCD shows Accepted, close 
the front cover.
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							44
B
Error and maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error or required routine maintenance and 
shows the appropriate message. The most common error and maintenance messages are shown 
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, 
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
TroubleshootingB
Error MessageCauseAction
Cartridge ErrorThe toner cartridge is not installed 
properly.Pull out the drum unit and remove the toner 
cartridge, then re-install the toner cartridge 
in the drum unit.
Cooling Down
Wait for a whileThe temperature of the drum unit 
or toner cartridge is too hot. The 
machine will pause its current 
print job and go into cooling down 
mode. During the cooling down 
mode, you will hear the cooling 
fan running while the LCD shows 
Cooling Down, and Wait for 
a while.Make sure that you can hear the fan in the 
machine spinning and that the exhaust 
outlet is not blocked by something.
If the fan is spinning, remove any obstacles 
that surround the exhaust outlet, and then 
leave the machine turned on but do not use 
it for several minutes.
If the fan is not spinning, disconnect the 
machine from the AC power outlet for 
several minutes then reconnect it.
Cover is OpenThe front cover is not completely 
closed.Close the front cover of the machine.
Cover is Open
(For DCP-7065DN)The ADF cover is not completely 
closed.Close the ADF cover of the machine.
The ADF is open while loading a 
document.Close the ADF cover of the machine, then 
press Stop/Exit.
Cover is OpenThe fuser cover is not completely 
closed or paper was jammed in 
the back of the machine when 
you turned on the power.Close the fuser cover of the machine.
Make sure paper is not jammed inside 
the back of the machine, and then close 
the fuser cover and press Start.
Document Jam
(For DCP-7065DN)The document was not inserted 
or fed properly, or the document 
scanned from the ADF was too 
long.See Document is jammed in the top of the 
ADF unit (For DCP-7065DN) on page 47 or 
Using the automatic document feeder (ADF) 
(For DCP-7065DN) on page 21.
Drum ErrorThe corona wire on the drum unit 
needs to be cleaned.Clean the corona wire on the drum unit. 
(See Cleaning the corona wire on page 38.)
Drum StopIt is time to replace the drum unit. Replace the drum unit. (See Replacing the 
drum unit on page 40.) 
						

							Troubleshooting
45
B
Duplex DisabledThe duplex tray is removed or is 
not properly installed.Carefully put the duplex tray into the 
machine until it clicks into place.
The back of the machine is not 
closed completely.Close the back cover of the machine.
EL ErrorThe machine has a mechanical 
problem.Open the front cover and close it again.
Fuser ErrorThe temperature of the fuser unit 
does not rise to a specified 
temperature within the specified 
time.Turn the power switch off, wait a few 
seconds, and then turn it on again. Leave 
the machine for 15 minutes with the power 
turned on.
The fuser unit is too hot.
Init Unable XXThe machine has a mechanical 
problem.Disconnect the machine from the  power 
for several minutes and then reconnect 
it.
If the problem continues, call Brother 
Customer Service.
Jam DuplexThe paper is jammed in the 
duplex tray at the back of the 
machine.(See Paper is jammed in the Duplex Tray 
on page 56.)
Jam InsideThe paper is jammed inside the 
machine.(See Paper is jammed inside the machine 
on page 52.)
Jam RearThe paper is jammed in the back 
of the machine.(See Paper is jammed at the back of the 
machine on page 50.)
Jam TrayThe paper is jammed in the paper 
tray of the machine.(See Paper is jammed in the standard paper 
tray on page 49.)
No PaperThe machine is out of paper or 
paper is not properly loaded in the 
paper tray.Do one of the following:
Refill the paper in the paper tray and 
press Start.
Remove the paper and load it again. 
Then press Start.
If the problem is not resolved, the paper 
pick-up roller may need to be cleaned. 
Clean the paper pick-up roller. (See 
Cleaning the paper pick-up rollers in 
Appendix A of the Advanced Users 
Guide.)
Manual FeedManual feed was selected as the 
paper source when there was no 
paper in the manual feed slot.Place a sheet of paper in the manual feed 
slot. (See Loading paper in the manual feed 
slot on page 10.)
No TonerThe toner cartridge is not installed 
correctly.Pull out the drum unit. Take out the toner 
cartridge and then put it back into the drum 
unit.
Error MessageCauseAction 
						

							46
Out of MemoryThe machine’s memory is full.Do one of the following:
Press Start to copy the scanned pages. 
(Copy operation in progress)
Press Stop/Exit and wait until the other 
operations in progress finish, and then 
try again.
Reduce print resolution. (See the Basic 
tab in the Software Users Guide.)
Print Unable XXThe machine has a mechanical 
problem.Do one of the following:
Disconnect the machine from the AC 
power outlet for several minutes, then 
reconnect it.
If the problem continues, call Brother 
Customer Service.
Replace DrumIt is time to replace the drum unit. Replace the drum unit.
(See Replacing the drum unit on page 40.)
The drum unit counter was not 
reset when a new drum was 
installed.Reset the drum unit counter.
(See Resetting the drum counter 
on page 43.)
Replace TonerThe machine will stop printing 
until you replace the toner 
cartridge.If you have set the Toner setting to Stop, 
replace the toner cartridge with a new and 
unused genuine Brother toner cartridge. 
This will reset the Replace Toner mode. 
(See Replacing the toner cartridge 
on page 33.)
If you have set the Toner setting to 
Continue, the machine will continue to 
print data until the LCD shows Toner 
Ended. For how to operate the machine in 
Continue mode, see Toner Settings in 
Chapter 1 of the Advanced Users Guide.
Size Error DXThe paper in the tray is not a 
suitable size for automatic duplex 
printing.Load either Letter, Legal or Folio paper for 
automatic duplex printing, and then press 
Start. (See Print media on page 89.)
Toner EndedIt is time to replace the toner 
cartridge.Replace the toner cartridge with a new one. 
(See Replacing the toner cartridge 
on page 33.)
Toner LowYou will need to replace the toner 
cartridge soon.Buy a new toner cartridge before you get a 
Replace Toner message.
Error MessageCauseAction