Brother Hl2280dw Owners Manual

							Troubleshooting
57
B
cPull the jammed paper out of the 
machine or the duplex tray.
 
dMake sure that the jammed paper does 
not remain under the machine from 
static electricity.
 
ePut the duplex tray back in the machine. 
						

							58
If you are having difficulty with your machineB
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within that country.
 
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can 
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Copy difficulties
DifficultiesSuggestions
Vertical black line appears in 
copies.Black vertical lines on copies are typically caused by dirt or correction fluid on the 
glass strip, or the corona wire is dirty. (See Cleaning the scanner glass in 
Appendix A of the Advanced Users Guide and Cleaning the corona wire 
on page 38.)
Copies are blank. Make sure you are loading the document properly. (See Using the automatic 
document feeder (ADF) (For DCP-7065DN) on page 21 or Using the scanner 
glass on page 22.)
Printing difficulties
DifficultiesSuggestions
Poor print quality See Improving the print quality on page 63. 
						

							Troubleshooting
59
B
No printout.Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed properly. (See 
Replacing the drum unit on page 40.)
Check the interface cable connection on both the machine and your computer. 
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and 
maintenance messages on page 44.)
Check that the machine is online:
(Windows
®7 and Windows Server®2008 R2) Click the Start button and 
Devices and Printers. Right-click Brother DCP-XXXX Printer. Make sure 
that Use Printer Offline is unchecked.
(Windows Vista
®) Click the Start button, Control Panel, Hardware and 
Sound, and then Printers. Right-click Brother DCP-XXXX Printer. Make 
sure that Use Printer Offline is unchecked.
(Windows
®XP and Windows Server®2003/2008) Click the Start button and 
choose Printers and Faxes. Right-click Brother DCP-XXXX Printer. Make 
sure that Use Printer Offline is unchecked.
(Windows
®2000) Click the Start button and choose Settings and then 
Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer 
Offline is unchecked.
The machine prints unexpectedly 
or it prints garbage.Press Job Cancel to cancel print jobs.
Check the settings in your application to make sure it is set up to work with 
your machine.
Pull out the paper tray and wait until the machine stops printing. Then turn off 
the machine’s power switch and disconnect from the power for several 
minutes.
The machine prints the first couple 
of pages correctly, then some 
pages have text missing.Check the settings in your application to make sure that it is set up to work with 
your machine.
Your computer is not recognizing the machine’s input buffer’s full signal. Make 
sure that you connected the interface cable correctly. (See the Quick Setup 
Guide.)
The headers or footers appear 
when the document displays on the 
screen but they do not show up 
when it is printed.There is an unprintable area on the top and bottom of the page. Adjust the top and 
bottom margins in your document to allow for this. (See Unscannable and 
unprintable areas on page 14.)
The machine does not print on both 
sides of the paper even though the 
printer driver setting is Duplex.Check the paper size setting in the printer driver. You need to choose Letter, Legal 
or Folio [16 to 28 lb (60 to 105 g/m
2)].
The machine is not printing or has 
stopped printing.Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an 
incomplete printout.
Printing difficulties (continued)
DifficultiesSuggestions 
						

							60
Scanning difficulties
DifficultiesSuggestions
TWAIN errors appear while 
scanning.Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN 
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh users) 
Make sure you have downloaded and installed Presto! PageManager from 
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
(For DCP-7065DN / HL-2280DW) 
Network scanning does not work.See Network difficulties (For DCP-7065DN / HL-2280DW) on page 61.
Software difficulties
DifficultiesSuggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’ 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
The machine does not print from 
Adobe
® Illustrator®.Try to reduce the print resolution. (See Advanced tab in the Software Users 
Guide.)
Paper handling difficulties
DifficultiesSuggestions
The machine does not feed paper.
The LCD shows No Paper or a 
Paper Jam message.If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it. Sometimes it is helpful to remove the paper, turn the 
stack over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper pick-up roller. See Cleaning the paper pick-up rollers in 
Appendix A of the Advanced Users Guide.
If the LCD shows the Paper Jam message and you still have a problem, see 
Error and maintenance messages on page 44.
How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set 
up to print the envelope size you are using. This is usually done in the Page Setup 
or Document Setup menu of your application. 
What paper can I use? You can use thin paper, plain paper, thick paper, bond paper, recycled paper, 
envelopes and labels that are made for laser machines. (For details, see 
Acceptable paper and other print media on page 16.)
You can load envelopes from the manual feed slot.
There is a paper jam. Clear the jammed paper. (See Document Jams on page 47.) 
						

							Troubleshooting
61
B
Print quality difficulties
DifficultiesSuggestions
Printed pages are curled.Low quality thin or thick paper or not printing on the recommended side of the 
paper could cause this problem. Try turning over the stack of paper in the 
paper tray.
Make sure that you choose the Paper Type that suits the print media type you 
are using. (See Acceptable paper and other print media on page 16.)
Printed  pages  are  smeared. The Paper Type setting may be incorrect for the type of print media you are using, 
or the print media may be too thick or have a rough surface. (See Acceptable 
paper and other print media on page 16 and Basic tab in the Software Users 
Guide.)
Printouts are too light.If this problem occurs when making copies or printing turn Toner Save mode 
to Off in the machine menu settings. (See Toner Save in Chapter 1 of the 
Advanced Users Guide)
Set Toner Save mode to Off in the Advanced tab in the printer driver. (See 
Advanced tab in the Software Users Guide.)
Network difficulties (For DCP-7065DN / HL-2280DW)
DifficultiesSuggestions
Cannot print over a wired Network. If you are having Network problems see the Network Users Guide for more 
information.
Make sure your machine is powered on, is on-line, and is in Ready mode. 
Print the Network Configuration list to see your current Network settings. (See 
Network Configuration List in Chapter 1 of the Advanced Users Guide.) 
Reconnect the LAN cable to the hub to verify that the cable and network 
connections are good. If possible, try connecting the machine to a different port 
on your hub using a different cable. You can check the current wired network 
status from the Network control panel menu.
The network scanning feature 
does not work.(Windows
®)
It is necessary to set the third-party Security/Firewall Software to allow Network 
scanning. To add port 54925 for Network scanning, enter the information below: 
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party 
Security/Firewall Software or contact the software manufacturer.
For more details, you can read FAQs and troubleshooting suggestions at 
http://solutions.brother.com/
.
(Macintosh)
The network scanning feature may be unable due to the firewall settings. 
Change or disable the firewall settings. If you are using a third-party personal 
Firewall software, see the Users Guide for your software or contact the 
software manufacturer.
Re-select your machine in the Device Selector application located in 
Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from 
the model list in ControlCenter2. 
						

							62
Your computer cannot find your 
machine.(Windows®) The firewall setting on your PC may be rejecting the necessary 
network connection. (For details, see the instructions above.)
(Macintosh)
The computer may be unable to detect the machine due to the firewall 
settings. Change or disable the firewall settings. If you are using a third-party 
personal Firewall software, see the Users Guide for your software or contact 
the software manufacturer.
Re-select your machine in the Device Selector application located in 
Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from 
the model list in ControlCenter2.
Cannot connect to wireless 
network. (HL-2280DW)Investigate the problem using the WLAN Report. Press Menu, press a or b to 
choose 5.Machine Info. and press OK, press  a or b to choose 5.WLAN 
Report and press  OK, and then press Start. For more details, see the Quick 
Setup Guide.
Other
DifficultiesSuggestions
The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) 
may have triggered the machine’s internal safety mechanisms. Turn the machine 
off and unplug the power cord. Wait for ten minutes, then plug in the power cord 
and turn the machine on.
If the problem is not solved, turn off the machine. Plug the power cord into a 
different known working outlet and turn on the machine.
Network difficulties (For DCP-7065DN / HL-2280DW) (continued)
DifficultiesSuggestions 
						

							Troubleshooting
63
B
Improving the print qualityB
If you have a print quality problem, make a copy first (put a document on the scanner glass and 
press Start). If the printout looks good, the problem is probably not the machine. Check the 
interface cable connections or try printing a different document. If the printout or test page printed 
from the machine has a quality problem, check the following steps first. And then, if you still have 
a print quality problem, check the chart below and follow the recommendations.
Note
Using non-Brother supplies may affect the print quality, hardware performance, and machine 
reliability.
 
aTo get the best print quality, we suggest using the recommended paper. Check that you use 
paper that meets our specifications. (See Acceptable paper and other print media 
on page 16.)
bCheck that the drum unit and toner cartridge assembly is installed properly.
Examples of poor print qualityRecommendation
 
FaintTake out the drum unit and toner cartridge assembly. Hold the 
assembly level with both hands and gently shake it from side to 
side several times to spread the toner evenly inside the cartridge.
Check if the Toner Setting for Replace Toner is set to 
Continue (Continue mode). See Toner settings in Chapter 1 of 
the Advanced Users Guide.
Check the machine’s environment. Conditions such as humidity, 
high temperatures, and so on, may cause this print fault. See the 
Safety and Legal booklet.
If the whole page is too light, Toner Save mode may be on. Turn 
off Toner Save mode in the machine menu settings or Toner 
Save mode in the printer Properties of the driver. See Toner save 
in Chapter 1 of the Advanced Users Guide or Advanced tab in 
Chapter 2 of the Software Users Guide.
Clean the corona wire of the drum unit. See Cleaning the corona 
wire on page 38.
Put in a new toner cartridge. See Replacing the toner cartridge 
on page 33.
Put in a new drum unit. See Replacing the drum unit on page 39.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
CDEF
d
efg
BC
b
cd
23 
						

							64
 
Gray backgroundMake sure that you use paper that meets our specifications. See 
Acceptable paper and other print media on page 16.
Check the machine’s environment. Conditions such as high 
temperatures and high humidity can increase the amount of 
background shading. See the Safety and Legal booklet.
Put in a new toner cartridge. See Replacing the toner cartridge 
on page 33.
Put in a new drum unit. See Replacing the drum unit on page 39.
 
GhostMake sure that you use paper that meets our specifications. 
Rough-surfaced paper or thick print media may cause this 
problem. See Acceptable paper and other print media 
on page 16.
Make sure that you choose the proper media type in the printer 
driver or in the machine’s Paper Type menu setting. See 
Acceptable paper and other print media on page 16 and Basic tab 
in Chapter 2 of the Software Users Guide.
Choose Reduce Ghosting mode in the printer driver. See Ghost 
Reduction Setting in Chapter 2 (for Windows®) or Chapter 8 (for 
Macintosh) of the Software Users Guide.
Put in a new toner cartridge. See Replacing the toner cartridge 
on page 33
Put in a new drum unit. See Replacing the drum unit on page 39.
The fuser unit may be contaminated. Call Brother Customer 
Service.
 
Toner specksMake sure that you use paper that meets our specifications. 
Rough-surfaced paper may cause the problem. See Acceptable 
paper and other print media on page 16.
Clean the corona wire and the drum unit. See Cleaning the corona 
wire on page 38  and Cleaning the drum unit in Appendix A of the 
Advanced Users Guide.
The drum unit may be damaged. Put in a new drum unit. See 
Replacing the drum unit on page 39.
The fuser unit may be contaminated. Call Brother Customer 
Service.
Examples of poor print qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234 
						

							Troubleshooting
65
B
 
Hollow printMake sure that you use paper that meets our specifications. See 
Acceptable paper and other print media on page 16.
Choose Thick Paper mode in the printer driver, choose Thick in 
the machine’s Paper Type menu setting or use thinner paper than 
you are currently using. See Paper Type on page 15 and Basic 
tab in the Software Users Guide.
Check the machine’s environment. Conditions such as high 
humidity can cause hollow print. See the Safety and Legal 
booklet.
The drum unit may be damaged. Put in a new drum unit. See 
Replacing the drum unit on page 39.
 
All blackClean the corona wire inside the drum unit by sliding the green tab 
from left to right and right to left several times. Be sure to return 
the green tab to the home position (a). See Cleaning the corona 
wire on page 38.
The drum unit may be damaged. Put in a new drum unit. See 
Replacing the drum unit on page 39.
The fuser unit may be contaminated. Call Brother Customer 
Service.
 
White lines across the pageMake sure that you use paper that meets our specifications. A 
rough surfaced paper or thick print media can cause problems.
Make sure that you choose the appropriate media type in the 
printer driver or in the machine’s Paper Type menu setting. See 
Acceptable paper and other print media on page 16 and Basic tab 
in the Software Users Guide.
The problem may disappear by itself. Print multiple pages to clear 
this problem, especially if the machine has not been used for a 
long time.
The drum unit may be damaged. Put in a new drum unit. See 
Replacing the drum unit on page 39.
 
Lines across the pageClean the corona wire of the drum unit. See Cleaning the corona 
wire on page 38.
The drum unit may be damaged. Put in a new drum unit. See 
Replacing the drum unit on page 39.
Examples of poor print qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234 
						

							66
 
White lines, bands or ribbing 
across the pageCheck the machines environment. Conditions such as high 
humidity and high temperatures may cause this print quality 
problem.
If the problem is not solved after printing a few pages, put in a new 
drum unit. (See Replacing the drum unit on page 39.)
 
White Spots on black text and 
graphics at 94 mm (3.71 in.) 
intervals
 
Black Spots at 94 mm (3.71 in.) 
intervalsMake ten copies of a blank, white sheet of paper. See How to 
copy on page 24. If the problem is not solved, the drum unit may 
have glue from a label stuck on the OPC drum surface. Clean the 
drum unit. See Cleaning the drum unit in Appendix A of the 
Advanced Users Guide.
The drum unit may be damaged. Put in a new drum unit. See 
Replacing the drum unit on page 39.
Examples of poor print qualityRecommendation
94 mm
(3.71 in.)
94 mm
(3.71 in.)
94 mm
(3.71 in.)
94 mm
(3.71 in.)