Brother Hl2280dw Owners Manual

							Troubleshooting
47
B
Document JamsB
Document is jammed in the 
top of the ADF unit 
(For DCP-7065DN)B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under 
the document cover 
(For DCP-7065DN)B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit. 
						

							48
Removing small documents 
jammed in the ADF 
(For DCP-7065DN)B
aLift the document cover.
bInsert a piece of stiff paper, such as 
cardstock, into the ADF to push any 
small paper scraps through.
 
cClose the document cover.
dPress Stop/Exit.
Document is jammed at the 
output tray 
(For DCP-7065DN)B
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit. 
						

							Troubleshooting
49
B
Paper JamsB
Paper is jammed in the 
standard paper trayB
If the LCD shows Jam Tray, follow these 
steps:
aPull the paper tray completely out of the 
machine.
 
bUse both hands to slowly pull out the 
jammed paper.
 
IMPORTANT
If the paper cannot easily be removed in 
this direction, stop and follow the 
instructions for Paper is jammed inside the 
machine on page 52.
 
Note
Pulling out the jammed paper downwards 
allows you to remove the paper more 
easily.
 
cMake sure the paper is below the 
maximum paper mark (b b b) (1) of the 
paper tray. While pressing the green 
paper-guide release lever, slide the 
paper guides to fit the paper size. Make 
sure that the guides are firmly in the 
slots. (See Loading paper in the 
standard paper tray on page 8.)
 
dPut the paper tray firmly back in the 
machine.
1 
						

							50
Paper is jammed at the back 
of the machineB
If the LCD shows Jam Rear, a paper jam 
occurred behind the back cover. Follow these 
steps:
aOpen the front cover. Leave the 
machine turned on for 10 minutes to 
cool down.
 
WARNING 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover (back output tray) of the 
machine, DO NOT touch the shaded parts 
shown in the illustration. If you do this, you 
may burn yourself.
  
 
bSlowly take out the drum unit and toner 
cartridge assembly.
  
						

							Troubleshooting
51
B
IMPORTANT
• We recommend that you place the drum 
unit and the toner cartridges on a clean, 
flat surface with a sheet of disposable 
paper or cloth underneath it in case you 
accidentally spill or scatter toner.
• To prevent damage to the machine 
caused by static electricity, DO NOT touch 
the electrodes shown in the illustration.
 
 
cOpen the back cover (face-up output 
tray).
 
dPull down the tabs at the left and right 
hand sides to open the fuser cover (1).
 
1 
						

							52
eUsing both hands, gently pull the 
jammed paper out of the fuser unit.
 
fClose the fuser cover and the back 
cover (face-up output tray).
gPut the drum unit and toner cartridge 
assembly back into the machine.
 
hClose the front cover. If the machine 
does not start printing automatically, 
press Start.
Paper is jammed inside the 
machineB
If the LCD shows Jam Inside, follow these steps:
aLeave the machine turned on for 10 
minutes to cool down.
bOpen the front cover. 
WARNING 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be extremely 
hot. When you open the front or back cover 
(back output tray) of the machine, DO NOT 
touch the shaded parts shown in the illustration. 
If you do this, you may burn yourself.
 
 
  
						

							Troubleshooting
53
B
cSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the drum unit and 
toner cartridge assembly, or this may 
release the paper so you can pull it out 
of the inside of the machine.
 
If you can not remove the drum unit and 
toner cartridge assembly easily, do not 
use extra force. Instead, go to step g.
IMPORTANT
• We recommend that you put the drum unit 
and toner cartridge assembly on a piece of 
disposable paper or cloth in case you 
accidentally spill or scatter toner.
• To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
dPush down the green lock lever and take 
the toner cartridge out of the drum unit. 
Clear the jammed paper if there is any 
inside the drum unit.
 
IMPORTANT
• Handle the toner cartridge carefully. If 
toner scatters on your hands or clothes, 
immediately wipe or wash it off with cold 
water.
• To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations.
  
						

							54
 
 
ePut the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put the cartridge in properly, the 
green lock lever will lift automatically.
 
fIf you were able to remove the drum unit 
and toner cartridge assembly and the 
jammed paper, you have cleared the 
paper jam. Put the drum unit and toner 
cartridge assembly back into the 
machine and close the front cover. If the 
machine does not start printing 
automatically, press Start.
gLift the scanner cover. 
Use both hands to carefully pull the 
jammed paper up and out of the output 
tray opening.
 
hClose the scanner cover. 
						

							Troubleshooting
55
B
iIf you could not pull the jammed paper 
out of the output tray opening as shown 
in step g, take the paper tray 
completely out of the machine.
 
jPull the jammed paper out of the paper 
tray opening.
 
kPut the paper tray back into the 
machine. If you have removed the 
jammed paper, you have cleared the 
paper jam.
Note
• If the LCD shows a Jam Inside 
message, check if there is a torn piece of 
paper inside the machine and drum unit by 
following the instructions in steps c to f.
• If you turn off the machine while the LCD 
shows a Jam Inside message, the 
machine will print incomplete data from 
your computer.
  
						

							56
Paper is jammed in the Duplex 
TrayB
If the LCD shows Jam Duplex, follow these 
steps:
aLeave the machine turned on for 10 
minutes to cool down.
WARNING 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover (back output tray) of the 
machine, DO NOT touch the shaded parts 
shown in the illustration. If you do this, you 
may burn yourself.
 
 
 
bPull the duplex tray completely out of the 
machine.