Brother Hl 5130 User Manual

							TROUBLESHOOTING   6 - 6
Paper jams and how to clear them
When a paper jam occurs, the printer indicates it by lighting the control panel LEDs as shown below.
Figure 6-1
Clear the jammed paper as follows. 
If the jammed paper is removed completely by using the information in the following steps, you can install 
the paper tray first, and then close the front cover and the printer will resume printing automatically. 
If the printer does not start printing automatically, press the Go button. If the printer still does not start 
printing, please check that all the remaining jammed paper has been removed from the printer. Then try 
printing again. 
After you have just used the printer, some parts inside the printer are extremely hot. When you 
open the front cover or face-up output tray of the printer, never touch the shaded parts shown in 
Figure 6-2.
Figure 6-2
■If a paper jam occurs when using the optional lower tray unit, check for correct installation of the 
upper paper tray.
■Always remove all paper from the paper tray and straighten the stack when you add new paper. 
This helps prevent multiple sheets of paper from feeding through the printer at one time and 
reduces paper jams.
Toner
Drum
Paper
Status
 
						

							6 - 7   TROUBLESHOOTING
1Pull the paper tray completely out of the printer. 
Figure 6-3
2Pull the jammed paper up and out of the printer.
Figure 6-4
3Press the cover release button and then open the front cover.
Figure 6-5
 
						

							TROUBLESHOOTING   6 - 8
4Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot 
remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of 
the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the 
jam dial towards you as you gently pull the paper out.
Figure 6-6
Caution
To prevent damage to the printer caused by static electricity, do not touch the electrodes shown in 
Figure 6-7.
Figure 6-7
Jam Dial
 
						

							6 - 9   TROUBLESHOOTING
5Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be 
cleared, go to Step 7. 
Figure 6-8
Caution
After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the 
printer to cool down before you touch the internal parts of the printer.
Figure 6-9
6Open the jam clear cover. Pull the jammed paper out of the fuser unit.
Figure 6-10
7Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared,
for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.
If you have to pull the paper toward the back of the printer, the fuser may get dirty with toner powder 
and it may scatter on the next few printouts. Print a few copies of the test page until the scattering 
of toner stops.
 
						

							TROUBLESHOOTING   6 - 10
8Pull the Duplex Tray completly out of the printer.
Figure 6-11
9Pull the jammed paper out of the printer or the Duplex tray. 
Put the Duplex tray back into the printer.
Figure 6-12
10Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the 
jammed paper if there is any inside the drum unit.
Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the 
lock lever will lift automatically.
Figure 6-13
11Put the drum unit assembly back in the printer. 
12Put the paper tray in the printer.
13Close the front cover.
 
						

							6 - 11   TROUBLESHOOTING
Other problems
For Macintosh® with USB
Improving the print quality
If you have a print quality problem, print a test page first (see page 3-8). If the printout looks good, the 
problem is probably not the printer. Check the interface cable or try the printer on another PC.
This section provides information on the following topics:Problem Recommendation
The printer cannot print. There 
was an error writing to 
LPT1: (or BRUSB) for the 
printer error message occurs 
on your PC.■Check that the printer cable is not damaged or broken. 
■If you have an interface-switching device, make sure the correct printer is 
selected.
Problem Recommendation
HL-5130 (or HL-5140, 
HL-5150D and HL-5170DN) 
does not appear in Chooser 
(Mac OS
® 8.6 to 9.2) or Print 
Center (Mac OS® X 10.1 / 
10.2).■Check that the printer is turned on.
■Check that the USB interface cable is connected correctly.
■Check the printer driver is installed correctly.
Unable to print from 
application software.■Make sure that the supplied Macintosh
® printer driver is installed in the Hard 
Disk and that it is selected with Chooser (Mac OS® 8.6 to 9.2) or Print 
Center (Mac OS® X 10.1 / 10.2).
Examples of poor print 
qualityRecommendation
Faint■Check the printer’s environment. Conditions such as humidity, high 
temperatures, and so on may cause this print fault. See Positioning the printer 
on page 1-4.
■If the whole page is too light, Toner Save mode may be on. Turn off Toner 
Save mode in the printer Properties tab of the driver.
■Try installing a new toner cartridge. See Replacing the toner cartridge on 
page 5-3.
■Try installing a new drum unit. See Replacing the drum unit on page 5-9.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
CDEF
d
efg
BC
b
cd
23
 
						

							TROUBLESHOOTING   6 - 12
Gray background■Make sure that you use paper that meets the recommended specifications. 
See What kind of paper can I use? in Chapter 1.
■Check the printer’s environment - high temperatures and high humidity can 
increase the amount of background shading. See Positioning the printer on 
page 1-4.
■Use a new toner cartridge. See Replacing the toner cartridge in Chapter 5.
■Use a new drum unit. See Replacing the drum unit on page 5-9.
Ghost■Make sure you use paper that meets our specifications. Rough-surfaced 
paper or thick print media may cause this problem. See What kind of paper 
can I use? on page 1-5. 
■Make sure that you choose the appropriate media type in the printer driver. 
See What kind of paper can I use? on page 1-5.
■Try using a new drum unit. See Replacing the drum unit on page 5-9.
Toner specks■Make sure that you use paper that meets our specifications. Rough-surfaced 
paper may cause the problem. See What kind of paper can I use? on page 
1-5.
■The drum unit may be damaged. Put in a new drum unit. See Replacing the 
drum unit on page 5-9.
Hollow print■Make sure that you use paper that meets our specifications. See What kind 
of paper can I use? in Chapter 1.
■Choose Thick paper mode in the printer driver, or use thinner paper than you 
are currently using.
■Check the printer’s environment because conditions such as high humidity 
can cause hollow print. See Positioning the printer on page 1-4. 
All black■You may clear the problem by cleaning the primary corona wire inside the 
drum unit by sliding the blue tab. Make sure you return the blue tab to the 
home position (▲). See Cleaning on page 5-12.
■The drum unit may be damaged. Put in a new drum unit. See Replacing the 
drum unit on page 5-9.
Examples of poor print 
qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
 
						

							6 - 13   TROUBLESHOOTING
White Spots on black text 
and graphics at 94 mm 
(3.7 in.) intervals
Black Spots at 94 mm 
(3.7 in.) intervals■If the problem is not solved after printing a few pages, the drum unit may have 
glue from label stock on the OPC drum surface.
Clean the drum unit as follows:
1Position the print sample in front of the drum unit, and find the exact position 
of the poor print.
2Turn the drum unit gear by hand while looking at the surface of the OPC 
drum.
3When you have located the mark on the drum that matches the print sample, 
wipe the surface of the OPC drum with a cotton swab until the dust or paper 
powder on the surface comes off.
Caution
Do not try to clean the surface of the photosensitive drum with a sharp 
object.
■The drum unit may be damaged. Put in a new drum unit. See Replacing the 
drum unit on page 5-9.
Examples of poor print 
qualityRecommendation
94 mm
(3.7 in.)
94 mm
(3.7 in.)
94 mm
(3.7 in.)
94 mm
(3.7 in.)
 
						

							TROUBLESHOOTING   6 - 14
Black toner marks across 
the page■The drum unit may be damaged. Put in a new drum unit. See Replacing the 
drum unit on page 5-9.
■Make sure that you use paper that meets our specifications. See What kind 
of paper can I use? on page 1-5.
■If you use label sheets for laser printers, the glue from the sheets may 
sometimes stick to the OPC drum surface. Clean the drum unit. See 
Cleaning on page 5-12. 
■Do not use paper that has clips or staples because they will scratch the 
surface of the drum.
■If the unpacked drum unit is in direct sunlight or room light, the unit may be 
damaged.
White lines across the page■Make sure that you use paper that meets our specifications. A rough surfaced 
paper or thick print media can cause the problem.
■Make sure that you select the appropriate media type in the printer driver. 
■The problem may disappear by itself. Try printing multiple pages to clear this 
problem, especially if the printer has not been used for a long time.
■The drum unit may be damaged. Put in a new drum unit. See Replacing the 
drum unit on page 5-9.
Lines across the page■Clean the inside of the printer and the primary corona wire in the drum unit. 
See Cleaning on page 5-12.
■The drum unit may be damaged. Put in a new drum unit. See Replacing the 
drum unit on page 5-9.
Black lines down the page
Printed pages have toner 
stains down the page.■Clean the primary corona wire of the drum unit. See Cleaning in Chapter 5.
■Make sure the primary corona wire cleaner is at the home position (▲). 
■The drum unit may be damaged. Install a new drum unit. See Replacing the 
drum unit on page 5-9.
■The toner cartridge may be damaged. Put in a new toner cartridge. See 
Replacing the toner cartridge on page 5-3. Make sure that a torn piece of 
paper is not inside the printer covering the scanner window.
■The fixing unit may be smudged. Call Brother Customer Service.
Examples of poor print 
qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
 
						

							6 - 15   TROUBLESHOOTING
White lines down the page■You may clear the problem by wiping the scanner window with a soft cloth. 
See Cleaning on page 5-12.
■The toner cartridge may be damaged. Put in a new toner cartridge. See 
Replacing the toner cartridge on page 5-3.
Page skewed■Make sure the paper or other print media is loaded properly in the paper tray 
and that the guides are not too tight or too loose against the paper stack.
■Set the paper guides correctly. See Printing on plain paper from the paper tray 
on page 1-8.
■If you are using the manual feed tray (or the multi-purpose tray), See Printing 
on plain paper from the manual feed tray (For HL-5130 and HL-5140) on page 
1-12, or see Printing on plain paper from the multi-purpose tray (MP tray) (For 
HL-5150D and HL-5170DN) on page 1-14.
■The paper tray may be too full. See Printing on plain paper from the paper tray 
on page 1-8.
■Check the paper type and quality. See What kind of paper can I use? on page 
1-5.
Curl or wave■Check the paper type and quality. High temperatures and high humidity will 
cause paper to curl. See What kind of paper can I use? on page 1-5.
■If you don’t use the printer very often, the paper may have been in the paper 
tray too long. Turn over the stack of paper in the paper tray. Also, try fanning 
the paper stack and then rotating the paper 180° in the paper tray.
■Try printing using the straight-through output path. See Printing on plain paper 
from the manual feed tray (For HL-5130 and HL-5140) on page 1-12, or see 
Printing on plain paper from the multi-purpose tray (MP tray) (For HL-5150D 
and HL-5170DN) on page 1-14.
Wrinkles or creases■Make sure that paper is loaded properly. See Printing on plain paper from the 
paper tray on page 1-8.
■Check the paper type and quality. See What kind of paper can I use? on page 
1-5.
■Try printing using the straight-through output path. See Printing on plain paper 
from the manual feed tray (For HL-5130 and HL-5140) on page 1-12, or see 
Printing on plain paper from the multi-purpose tray (MP tray) (For HL-5150D 
and HL-5170DN) on page 1-14.
■Turn over the stack of paper in the tray or try rotating the paper 180° in the 
input tray.
Examples of poor print 
qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
B DEFGH
abc efghijk
ACD
bcde
134