Brother HL 2035R User Manual

Troubleshooting
64
6
fPull the tab toward you to open the rear chute cover (1). 
gPull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down 
the tab with one hand as you gently pull the paper out with other.
  
1
 

Troubleshooting
65
6
HOT SURFACE 
After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer 
to cool down before you touch the internal parts of the printer.
 
 
hClose the back cover.
iPush the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper 
if there is any inside the drum unit.
 
 

Troubleshooting
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6
jPut the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, 
the lock lever will lift automatically.
 
kPut the drum unit and toner cartridge assembly back in the printer. 
lPut the paper tray firmly back in the printer.
mClose the front cover.
nMake sure that the Error LED is now off and the printer is ready.
 

Troubleshooting
67
6
Other problems6
For Macintosh® with USB6
Improving the print quality6
If you have a print quality problem, print a test page first (see  page 40). If the printout looks good, the problem 
is probably not the printer. Check the interface cable or try the printer on another PC.
This section provides information on the following topics:
ProblemRecommendation
The printer cannot print. There 
was an error writing to LPT1: 
(or BRUSB) for the printer 
error message occurs on your...

Troubleshooting
68
6
 
Grey background„Make sure that you use paper that meets the recommended specifications. See 
What kind of paper can I use? on page 4.
„Check the printer’s environment - high temperatures and high humidity can 
increase the amount of background shading. See Positioning the printer 
on page 3.
„Use a new toner cartridge. See Replacing the toner cartridge on page 44.
„Use a new drum unit. See Replacing the drum unit on page 49.
 
Ghost„Make sure you use paper that meets our...

Troubleshooting
69
6
 
White Spots on black text 
and graphics at 75 mm 
(3.0 in.) intervals
 
Black Spots at 75 mm 
(3.0 in.) intervals„If the problem is not solved after printing a few pages, the drum unit may have 
glue from label stock on the OPC drum surface.
Clean the drum unit as follows:
6
aPosition the print sample in front of the drum unit, and find the exact position 
of the poor print.
 
bTurn the drum unit gear by hand while looking at the surface of the OPC 
drum.
 
cWhen you have located...

Troubleshooting
70
6
 
Black toner marks across the 
page„The drum unit may be damaged. Put in a new drum unit. See Replacing the drum 
unit on page 49.
„Make sure that you use paper that meets our specifications. See What kind of 
paper can I use? on page 4.
„If you use label sheets for laser printers, the glue from the sheets may sometimes 
stick to the OPC drum surface. Clean the drum unit. See page 69. 
„Do not use paper that has clips or staples because they will scratch the surface 
of the drum....

Troubleshooting
71
6
 
White lines down the page„Wipe the scanner window with a soft cloth. See Cleaning the inside of the printer 
on page 53.
„The toner cartridge may be damaged. Put in a new toner cartridge. See 
Replacing the toner cartridge on page 44.
 
Page skewed„Make sure the paper or other print media is loaded properly in the paper tray and 
that the guides are not too tight or too loose against the paper stack.
„Set the paper guides correctly. See Printing on plain paper, bond paper or...

Troubleshooting
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6
Solving print problems6
ProblemRecommendation
The printer prints unexpectedly 
or it prints garbage data.„Make sure the printer cable is not too long. We recommend you use a parallel or 
USB cable that is less than 2 meters (6.5 feet) in length.
„Make sure that the printer cable is not damaged or broken. 
„If you are using an interface-switching device, remove it. Connect your computer 
directly to your printer, and then try again.
„Check that you have chosen the appropriate printer...

73
A
A
Printer specificationsA
EngineA
1From paper tray
ControllerA
1USB is not supported under Windows® 95 or Windows NT®4.0.
AppendixA
ModelHL-2035
TechnologyElectrophotographic
Print speedUp to 18 ppm (A4 size)
First print time
Less than 10 sec
1
Resolution
Windows® 98/Me, 
Windows
® 2000/XP, 
Windows Vista 
®
HQ1200
600 dpi
300 dpi
Mac OS
®HQ1200
600 dpi
300 dpi
Linux 600 dpi
300 dpi
ModelHL-2035
ProcessorFujitsu SPARClite 96MHz
MemoryStandard 8 MB
InterfaceStandard
Full-Speed USB 2.0
1
EmulationGDI