Brother HL 2035R User Manual
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Troubleshooting 64 6 fPull the tab toward you to open the rear chute cover (1). gPull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull the paper out with other. 1
Troubleshooting 65 6 HOT SURFACE After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer to cool down before you touch the internal parts of the printer. hClose the back cover. iPush the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.
Troubleshooting 66 6 jPut the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically. kPut the drum unit and toner cartridge assembly back in the printer. lPut the paper tray firmly back in the printer. mClose the front cover. nMake sure that the Error LED is now off and the printer is ready.
Troubleshooting 67 6 Other problems6 For Macintosh® with USB6 Improving the print quality6 If you have a print quality problem, print a test page first (see page 40). If the printout looks good, the problem is probably not the printer. Check the interface cable or try the printer on another PC. This section provides information on the following topics: ProblemRecommendation The printer cannot print. There was an error writing to LPT1: (or BRUSB) for the printer error message occurs on your PC.„Check that the printer cable is not damaged or broken. „If you have an interface-switching device, make sure the correct printer is selected. ProblemRecommendation The printer does not appear in Chooser (Mac OS ® 9.1 to 9.2) or Print Center (Mac OS ® X 10.2.4 or greater).„Check that the printer is turned on. „Check that the USB interface cable is connected correctly. „Check the printer driver is installed correctly. Unable to print from application software.„Make sure that the supplied Macintosh ® printer driver is installed in the Hard Disk and that it is selected with Chooser (Mac OS ® 9.1 to 9.2) or Print Center (Mac OS ® X 10.2.4 or greater). Examples of poor print qualityRecommendation Faint„Check the printer’s environment. Conditions such as humidity, high temperatures, and so on may cause this print fault. See Positioning the printer on page 3. „If the whole page is too light, Toner Save mode may be on. Turn off Toner Save mode in the printer Properties tab of the driver. „Try installing a new toner cartridge. See Replacing the toner cartridge on page 44. „Try installing a new drum unit. See Replacing the drum unit on page 49. ABCDEFGH abcdefghijk ABCD abcde 01234 CDEF d efg BC b cd 23
Troubleshooting 68 6 Grey background„Make sure that you use paper that meets the recommended specifications. See What kind of paper can I use? on page 4. „Check the printer’s environment - high temperatures and high humidity can increase the amount of background shading. See Positioning the printer on page 3. „Use a new toner cartridge. See Replacing the toner cartridge on page 44. „Use a new drum unit. See Replacing the drum unit on page 49. Ghost„Make sure you use paper that meets our specifications. Rough-surfaced paper or thick print media may cause this problem. See What kind of paper can I use? on page 4. „Make sure that you choose the appropriate media type in the printer driver. See What kind of paper can I use? on page 4. „Try using a new drum unit. See Replacing the drum unit on page 49. Toner specks„Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. See What kind of paper can I use? on page 4. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 49. Hollow print„Make sure that you use paper that meets our specifications. See What kind of paper can I use? on page 4. „Choose Thick paper mode in the printer driver, or use thinner paper than you are currently using. „Check the printer’s environment because conditions such as high humidity can cause hollow print. See Positioning the printer on page 3. All black„Clean the primary corona wire inside the drum unit by sliding the blue tab. Make sure you return the blue tab to the home position (a). See Cleaning the corona wire on page 56. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 49. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
Troubleshooting 69 6 White Spots on black text and graphics at 75 mm (3.0 in.) intervals Black Spots at 75 mm (3.0 in.) intervals„If the problem is not solved after printing a few pages, the drum unit may have glue from label stock on the OPC drum surface. Clean the drum unit as follows: 6 aPosition the print sample in front of the drum unit, and find the exact position of the poor print. bTurn the drum unit gear by hand while looking at the surface of the OPC drum. cWhen you have located the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or paper powder on the surface comes off. Note Do not try to clean the surface of the photosensitive drum with a sharp object. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 49. Examples of poor print qualityRecommendation 75 mm (3.0 in.) 75 mm (3.0 in.) 75 mm (3.0 in.) 75 mm (3.0 in.)
Troubleshooting 70 6 Black toner marks across the page„The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 49. „Make sure that you use paper that meets our specifications. See What kind of paper can I use? on page 4. „If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. See page 69. „Do not use paper that has clips or staples because they will scratch the surface of the drum. „If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. White lines across the page„Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause the problem. „Make sure that you select the appropriate media type in the printer driver. „The problem may disappear by itself. Try printing multiple pages to clear this problem, especially if the printer has not been used for a long time. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 49. Lines across the page„Clean the inside of the printer and the primary corona wire in the drum unit. See Cleaning on page 52. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 49. Black lines down the page Printed pages have toner stains down the page.„Clean the primary corona wire of the drum unit. See Cleaning the corona wire on page 56. „Make sure the primary corona wire cleaner is at the home position (a). „The drum unit may be damaged. Install a new drum unit. See Replacing the drum unit on page 49. „The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 44. Make sure that a torn piece of paper is not inside the printer covering the scanner window. „The fuser unit may be smudged. Call your dealer or Brother Customer Service. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
Troubleshooting 71 6 White lines down the page„Wipe the scanner window with a soft cloth. See Cleaning the inside of the printer on page 53. „The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 44. Page skewed„Make sure the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. „Set the paper guides correctly. See Printing on plain paper, bond paper or transparencies from the paper tray on page 7. „If you are using the manual feed slot, See Printing on plain paper, bond paper or transparencies from the manual feed slot on page 10. „The paper tray may be too full. See Printing on plain paper, bond paper or transparencies from the paper tray on page 7. „Check the paper type and quality. See What kind of paper can I use? on page 4. Curl or wave„Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See What kind of paper can I use? on page 4. „If you don’t use the printer very often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, try fanning the paper stack and then rotating the paper 180° in the paper tray. Wrinkles or creases„Make sure that paper is loaded properly. See Printing on plain paper, bond paper or transparencies from the paper tray on page 7. „Check the paper type and quality. SeeWhat kind of paper can I use? on page 4. „Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 B DEFGH abc efghijk ACD bcde 134
Troubleshooting 72 6 Solving print problems6 ProblemRecommendation The printer prints unexpectedly or it prints garbage data.„Make sure the printer cable is not too long. We recommend you use a parallel or USB cable that is less than 2 meters (6.5 feet) in length. „Make sure that the printer cable is not damaged or broken. „If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again. „Check that you have chosen the appropriate printer driver with ‘Set as Default’. „Make sure that the printer is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the printer. „Turn off Printer Status Monitor in the Device Options tab in the printer driver. The printer cannot print full pages of a document. An error message MEMORY FULL is printed out.„Press the Go button to print the data left in the printer. Cancel the print job if you want to delete the data remaining in the printer, see Cancel printing on page 39. „Reduce the print resolution or reduce the complexity of your document. The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.„Press the Go button to print the data left in the printer. Cancel the print job if you want to delete the data remaining in the printer, see Cancel printing on page 39. „If this does not clear the error, reduce the complexity of your document or reduce the print resolution. „Set page protection to AUTO by using the supplied Windows ® driver or Remote Printer Console program. My headers or footers appear when I view my document on the screen but they do not show up when I print it.„Adjust the top and bottom margins of your document.
73 A A Printer specificationsA EngineA 1From paper tray ControllerA 1USB is not supported under Windows® 95 or Windows NT®4.0. AppendixA ModelHL-2035 TechnologyElectrophotographic Print speedUp to 18 ppm (A4 size) First print time Less than 10 sec 1 Resolution Windows® 98/Me, Windows ® 2000/XP, Windows Vista ® HQ1200 600 dpi 300 dpi Mac OS ®HQ1200 600 dpi 300 dpi Linux 600 dpi 300 dpi ModelHL-2035 ProcessorFujitsu SPARClite 96MHz MemoryStandard 8 MB InterfaceStandard Full-Speed USB 2.0 1 EmulationGDI