Brother HL 2035R User Manual

							Routine maintenance
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bOpen the front cover of the printer. 
cPull out the drum unit and toner cartridge assembly. 
HOT SURFACE 
After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer 
to cool down before you touch the internal parts of the printer.
 
 
 
						

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dWipe the scanner window with a dry, lint-free cloth. 
ePut the drum unit and toner cartridge assembly back in the printer.
fClose the front cover.
gPlug the printer back in and turn on the printer power switch.
 
						

							Routine maintenance
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Cleaning the corona wire5
If you are experiencing print quality problems, please clean the corona wire as follows:
aOpen the front cover of the printer. 
bPull out the drum unit and toner cartridge assembly. 
CAUTION 
We recommend that you place the drum unit and toner cartridge assembly on a piece of disposable paper 
or cloth in case you accidentally spill or scatter toner.
  
To prevent damage to the printer from static electricity, do not touch the electrodes shown in the 
illustrations.
 
 
 
						

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cClean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left and left 
to right several times. Return the tab to the home position (a) (1) before you put the drum unit back in 
the printer. If you do not, printed pages may have a vertical stripe.
 
dPut the drum unit and toner cartridge assembly back in the printer. Close the front cover of the printer. 
1
 
						

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You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers 
latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com
.
Identifying your problem6
First, check the following:6
„The AC power cord is connected properly and the printer is turned on.
„All of the protective parts have been removed.
„The toner cartridge and drum unit are installed properly.
„The front cover is fully closed.
„Paper is inserted properly in the paper tray.
„The interface cable is securely connected to the printer and the computer.
„The correct driver for the printer is installed and selected.
„The PC is set up to connect to the correct printer port.
Printer does not print:
6
If you did not solve your problem with the above checks, please identify your problem and then go to the 
section listed:
„Printer LED is blinking
See LEDs (Light Emitting Diodes) on page 33.
„Status Monitor Error Message appears
See Error messages in the Status Monitor on page 59.
„Printer printed an Error Message
See Error message printout on page 60.
„Paper handling
See Paper handling on page 60 and Paper jams and how to clear them on page 61.
„Other problems
See Other problems on page 67.
Pages are printed, however there are problems with:
6
„Print quality
See Improving the print quality on page 67.
„Printout is incorrect
See Solving print problems on page 72.
Troubleshooting6
 
						

							
Troubleshooting59
6
Error messages in the Status Monitor6
The Status Monitor  will report problems with the printer. Take t he corrective actions listed in the following 
table for the error message that the  Status Monitor reports.
The default setting for the  Status Monitor is on. If you would like to turn the  Status Monitor off, you can 
change the setting of the  Status Monitor in the Device Options  of the Advanced  tab. See Device Options  
on page 25.
Error messageAction
Cover is Open „Close the front cover of the printer.
Back Cover is open „Close the back cove r of the printer.
Memory Full „Press the  Go button to print the data remaining in the printer. Cancel the print job 
if you want to delete the data  remaining in the printer, see  Cancel printing 
on page 39.
„ Reduce the print resolution or reduce  the complexity of your document.
Print Overrun „Press the  Go button to print the data left in the printer. Cancel the print job if you 
want to delete the data remaining in the printer, see  Cancel printing on page 39.
„ If this does not clear the error, reduce the  complexity of your document or reduce 
the print resolution.
„ Set page protection to  AUTO by using the supplied Windows
® driver or Remote 
Printer Console program.
No Paper Fed Tray 1
No Paper Fed Manual slot „
The paper tray may be out of paper or not pr operly installed. If it is empty, put a 
new stack of paper in the paper tray and then press the  Go button.
„ If there is paper in the paper tray, make su re it is straight. If the paper is curled, 
straighten it before printing . Sometimes it is helpful to remove the paper, turn the 
stack over and put it back in the paper tray.
„ Reduce the amount of paper in the paper tray, and then try again.
„ Make sure you use paper that meets Brother’s recommended paper 
specifications. See  What kind of paper can I use?  on page 4.
Paper Jam Tray 1
Paper Jam Inside
Paper Jam Rear „
Take out the jammed paper from the indicated area. See  Paper jams and how to 
clear them  on page 61.
Toner Life End „See  Replacing the toner cartridge  on page 44.
Toner Low „Purchase a new toner cartridge and have it ready for when the Toner Life End 
status is indicated.
Cartridge Position Error „Take out the toner cartridge and put it back into the printer again.
Drum Life End Soon „The drum is near the end of its life. Pu rchase a new drum unit to replace the 
current one. See  Replacing the drum unit  on page 49.
Drum Error „See  Cleaning the corona wire  on page 56. If your LEDs still shows the same 
error indication after you have cleaned the corona wire, replace the drum unit with 
a new one. See  Replacing the drum unit  on page 49.
Service Call „Check the LED indication to identify the error. See  Service call indications 
on page 37.
 
						

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Error message printout6
The printer will report problems by printing an error message as defined in the following table. Take the 
corrective actions for the error message.
Paper handling6
First, make sure that you are using paper that meets Brother recommended paper specifications. See What 
kind of paper can I use? on page 4.
Error messageAction
MEMORY FULL„Press the Go button to print the data left in the printer. Cancel the print job if you 
want to delete the data remaining in the printer, see Cancel printing on page 39.
„Reduce the print resolution or reduce the complexity of your document.
PRINT OVERRUN„Press the Go button to print the data left in the printer. Cancel the print job if you 
want to delete the data remaining in the printer, see Cancel printing on page 39.
„If this does not clear the error, reduce the complexity of your document or reduce 
the print resolution.
„Set page protection to AUTO by using the supplied Windows
® driver or Remote 
Printer Console program.
RESOLUTION REDUCED TO 
ENABLE PRINTING
(The printer has printed the 
document at a reduced 
resolution)„Reduce the complexity of your document before you print to prevent automatic 
reduction in the resolution. 
ProblemRecommendation
The printer does not feed 
paper.„If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it before printing. Sometimes it is helpful to remove the 
paper, turn the stack over and put it back in the paper tray.
„Reduce the amount of paper in the paper tray, and then try again.
„Check that manual feed mode is not selected in the printer driver.
The printer does not feed paper 
from the manual feed slot.„Re-insert the paper firmly, one sheet at a time.
„Make sure that manual feed mode is selected in the printer driver.
The printer will not feed 
envelopes.„The printer can feed envelopes from the manual feed slot. Your application 
software must be set up correctly to print on the envelope size you are using. This 
is usually done in the page setup or document setup menu of your software. 
Please see your software application manual.
A paper jam has occurred.„Clear the jammed paper. See Paper jams and how to clear them on page 61.
 
						

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Paper jams and how to clear them6
If a paper jam occurs, the printer will tell you by flashing the Error LED as shown below.
 
HOT SURFACE 
After you have just used the printer, some parts inside the printer are extremely hot! When you open the 
front cover or back cover of the printer, never touch the shaded parts shown in the illustrations.
 
Clear the jammed paper as follows. 
If the jammed paper is removed completely by following the steps below, you can install the paper tray first, 
and then close the front cover and the printer will resume printing automatically. 
If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, 
please check that all the remaining jammed paper has been removed from the printer. Then try printing again. 
Note
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps 
prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams.
   
 
						

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aPull the paper tray completely out of the printer. 
bPull the jammed paper up and out of the printer. 
cOpen the front cover. 
 
						

							Troubleshooting
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dPull out the drum unit and toner cartridge assembly slowly. The jammed paper will be pulled out with the 
drum unit and toner cartridge assembly.
 
CAUTION 
To prevent damage to the printer caused by static electricity, do not touch the electrodes shown in the 
illustrations.
 
 
eOpen the back cover.