Brother DCP J525W User Manual

Troubleshooting53
B
iUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover (1) to the open position.
 
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine (2) 
and (3).
IMPORTANT
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is in the right corner...

54
kPush the two green levers back to the 
original positions.
 
lPush the paper tray firmly back into the 
machine.
mWhile holding the paper tray in place, 
pull out the paper support until it clicks, 
and then unfold the paper support flap.
Make sure you pull out the paper 
support until it clicks.
nRe-connect the power cord.
 

Troubleshooting55
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com/
.
If you are having difficulty with your machineB
Printing
DifficultySuggestions
No printout. Check the interface cable or wireless connection on both the...

56
White horizontal lines appear in text 
or graphics.Clean the print head. (See 
Cleaning the print head uu page 41.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper. 
(See  Acceptable paper and other print media  uu page 20.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head uu page 41.)
Make sure you are using Brother Original Innobella™ ink.
Characters and lines are blurred. Check the printing alignment. (See...

Troubleshooting57
B
Colour Enhancement is not 
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Photo paper does not feed 
correctly. When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick-up rollers. (...

58
Scanning Difficulties
DifficultySuggestions
TWAIN or WIA errors appear when 
starting to scan. (Windows
®) Make sure the Brother TWAIN or WIA driver is chosen as the primary source in 
your scanning application. For example, in PaperPort™12SE with OCR, click 
Scan Settings
, Select  to choose the Brother TWAIN/WIA driver. (DCP-J725DW 
only)
TWAIN or ICA errors appear when 
starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File
,...

Troubleshooting59
B
Part of my photo is missing when 
printed. Make sure that Borderless printing and Cropping are turned off. 
(
uuAdvanced User’s Guide:  Borderless printing and Cropping )
Network Difficulties
DifficultySuggestions
Cannot  print  over  the network. Make sure that your machine is powered on and is online and in the Ready mode.  Print a Network Configuration Report ( uuAdvanced User’s Guide:  Reports) and 
check the current Network settings printed in this list.
If you are using a...

60
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu.
bPress  sor t to display 
Machine Info .
cPress Machine Info .
dPress Serial No .
ePress Stop/Exit.
Reset functionsB
The following reset functions are available:
1Network
You can reset the print server back to its 
default factory settings, such as the 
password and IP address information.
2 All Settings
You can restore all settings to their factory 
defaults.
Brother strongly recommends...

61
C
C
On-screen 
programming
C
Your machine is designed to be easy to 
operate with LCD on-screen programming 
using the menu buttons on the Touchscreen. 
User-friendly programming helps you take full 
advantage of all the menu selections your 
machine has to offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming...

62
Menu tableC
The menu table will help you understand the menu selections and options that are found in the 
machines programs. The factory settings are shown in Bold with an asterisk.
MenuC
Level1Level2Level3 OptionsDescriptions Page
Favorite Settings1/2/3Copy Quality
Paper Type
Paper Size
Enlarge/Reduce
Density
Stack/Sort 
(DCP-J725DW 
only)
Page Layout
Duplex Copy  
(DCP-J725DW 
only) Lets you quickly and 
easily recall and apply 
your previously registered 
preferred settings.
8
Scan
(DCP-J725DW...