Brother DCP J525W User Manual

							Troubleshooting53
B
iUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover (1) to the open position.
 
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine (2) 
and (3).
IMPORTANT
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is in the right corner as  shown in the illustration, you cannot move 
it. Re-connect the power cord. Hold down 
Stop/Exit  until the print head moves to the 
centre. Then unplug the machine from the 
power source and take out the paper.
 
• If ink gets onto your skin, immediately  wash with soap and plenty of water.
 
jUsing both hands, grasp the plastic tabs 
on both sides of the machine and gently 
close the scanner cover.
 
1
2
3
 
						

							54
kPush the two green levers back to the 
original positions.
 
lPush the paper tray firmly back into the 
machine.
mWhile holding the paper tray in place, 
pull out the paper support until it clicks, 
and then unfold the paper support flap.
Make sure you pull out the paper 
support until it clicks.
nRe-connect the power cord.
 
						

							Troubleshooting55
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com/
.
If you are having difficulty with your machineB
Printing
DifficultySuggestions
No printout. Check the interface cable or wireless connection on both the machine and your 
computer. ( uuQuick Setup Guide)
Check that the machine is plugged in and that the   key is on.
One or more ink cartridges have reached the end of their life. 
(See  Replacing the ink cartridges  uu page 37.)
Check to see if the LCD is showing an error message. 
(See  Error and Maintenance messages  uu page 43.)
If the LCD shows Cannot Print  and Replace Ink, see Replacing the ink 
cartridges  uu page 37.
Check that the correct printer driver has been installed and chosen.
(Windows
® users only) 
Make sure that the machine is online. Click  Start and then Printers and Faxes . 
Right-click and choose  Brother DCP-XXXXX (where XXXXX is your model 
name), and make sure that  Use Printer Offline is unchecked. 
Poor print quality. Check the print quality. (See Checking the print quality uu page 41.)
Make sure that the  Media Type setting in the printer driver or the  Paper Type 
setting in the machine’s menu matches the type of paper you are using. 
See  Paper Type  uu page 19. 
uuSoftware User’s Guide:  Printing (Windows
®) 
uuSoftware User’s Guide:  Printing and Faxing (Macintosh)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. (Brother 
Original cartridges stay usable for up to two years if kept in their original 
packaging.)
 The ink cartridge has been in your machine for over six months.
 The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not 
recommend the use of cartridges other than Brother Original cartridges or the 
refilling of used cartridges with ink from other sources.
Try using the recommended types of paper. 
(See  Acceptable paper and other print media  uu page 20.) 
The recommended environment for your machine is between 20 C to 33 C.
 
						

							56
White horizontal lines appear in text 
or graphics.Clean the print head. (See 
Cleaning the print head uu page 41.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper. 
(See  Acceptable paper and other print media  uu page 20.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head uu page 41.)
Make sure you are using Brother Original Innobella™ ink.
Characters and lines are blurred. Check the printing alignment. (See  Checking the print alignment uu page 42.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper side  guides are adjusted correctly. (See Loading paper and other print media  
uu page 11.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre of 
the printed page. Make sure the paper is not too thick or curled. 
(See 
Acceptable paper and other print media  uu page 20.) 
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  uu page 20.) Dont handle the paper until the ink is 
dry.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type of the printer driver.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (
uuAdvanced User’s Guide: 
Cleaning the machine’s printer platen )
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap. 
(See  Loading paper and other print media  uu page 11.)
Make sure the paper feed roller is not dirty with ink. ( uuAdvanced User’s Guide: 
Cleaning the paper feed rollers )
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. (Windows
® users) 
In the printer driver  Advanced tab, click Colour Settings , and uncheck 
Bi-Directional Printing .
(Macintosh users) 
In the printer driver, choose  Print Settings, click Advanced , choose 
Other Print Options , and uncheck Bi-Directional Printing .
Make sure you are using Brother Original Innobella™ ink.
Cannot perform “Page Layout” 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver Advanced  tab (Windows
®) or Print Settings  (Macintosh). Also, click 
Colour Settings , and make sure you uncheck  Colour Enhancement.
Turn the borderless feature off. Borderless printing is slower than normal printing. 
uu Software User’s Guide:  Printing (Windows
®) 
uu Software User’s Guide:  Printing and Faxing (Macintosh)
Printing (continued)
DifficultySuggestions
 
						

							Troubleshooting57
B
Colour Enhancement is not 
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Photo paper does not feed 
correctly. When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick-up rollers. (
uuAdvanced User’s Guide:  Cleaning the paper 
pick-up rollers )
Machine  feeds  multiple  pages. Make sure the paper is loaded correctly in the paper tray. (See  Loading paper and 
other print media  uu page 11.)
There is  a paper  jam. Make sure the paper length guide is set to the correct paper size. (See  Printer jam 
or paper jam  uu page 50.)
The paper jams when you use 
duplex copy or duplex print.
(DCP-J725DW) Use one of the jam prevention settings, 
Duplex1 or Duplex2.
For copying 
uuAdvanced User’s Guide:  Duplex (2-sided) copying
For printing 
uuSoftware User’s Guide:  Duplex / Booklet (Windows
®) 
uuSoftware User’s Guide:  Duplex Printing (Macintosh)
If paper jams often when using duplex copy or duplex print, the paper feed rollers 
may be stained with ink. Clean the paper feed rollers. ( uuAdvanced User’s Guide: 
Cleaning the paper feed rollers )
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. 
(See 
Loading paper and other print media  uu page 11.)
Machine does not print from 
Adobe
® Illustrator®. Try to reduce the print resolution. 
uuSoftware User’s Guide: 
Printing (Windows®) 
uuSoftware User’s Guide:  Printing and Faxing (Macintosh)
Ink is smudged or running when 
using glossy photo paper.  Make sure to check the front and back of the paper. Place the glossy surface 
(printing surface) face down. (See 
Paper Type uu page 19.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Copying Difficulties
DifficultySuggestions
Poor copy results when using the 
ADF.
(DCP-J725DW) Try using the scanner glass. (See 
Using the scanner glass uu page 25.)
Vertical black lines or streaks 
appear in copies.
(DCP-J725DW) Vertical black lines or streaks on copies are typically caused by dirt or correction 
fluid on the glass strip. Clean the glass strip. (See 
Cleaning the scanner glass 
uu page 40.)
Fit to Page does not work correctly. Make sure your source document is not skewed.  Reposition the document and try again.
Printing (continued)
DifficultySuggestions
 
						

							58
Scanning Difficulties
DifficultySuggestions
TWAIN or WIA errors appear when 
starting to scan. (Windows
®) Make sure the Brother TWAIN or WIA driver is chosen as the primary source in 
your scanning application. For example, in PaperPort™12SE with OCR, click 
Scan Settings
, Select  to choose the Brother TWAIN/WIA driver. (DCP-J725DW 
only)
TWAIN or ICA errors appear when 
starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File
, Select Source  and choose the Brother TWAIN driver. 
(DCP-J725DW only)
Mac OS X 10.6.x users can also scan documents using the ICA Scanner Driver. 
uu Software User’s Guide:  Scanning a document using the ICA driver (Mac OS X 
10.6.x)
Poor scanning results when using 
the ADF.
(DCP-J725DW) Try using the scanner glass. (See 
Using the scanner glass uu page 25.)
OCR does not work.
(DCP-J725DW) Try increasing the scanner resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. 
See 
Accessing Brother Support (Macintosh)  uu page 4 for further instructions.
Software Difficulties
DifficultySuggestions
Cannot install software or print. (Windows
® users only) 
Run the  Repair MFL-Pro Suite  program on the CD-ROM. This program will repair 
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the CD-ROM supplied with your machine. (
uuQuick Setup Guide)
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned on and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
PhotoCapture Center™ Difficulties (DCP-J725DW)
DifficultySuggestions
Removable Disk does not work 
correctly. 1 Take out the memory card or USB Flash memory drive and put it back in 
again.
2 If you have tried “Eject” from within Windows
®, take out the memory card or 
USB Flash memory drive before you continue.
3 If an error message appears when you try to eject the memory card or USB  Flash memory drive, it means the card is being accessed. Wait a while and 
then try again.
4 If all of the above do not work, turn off your PC and machine, and then turn  them on again.
Cannot access Removable Disk 
from Desktop icon.  Make sure that you have correctly inserted the memory card or USB Flash 
memory drive.
 
						

							Troubleshooting59
B
Part of my photo is missing when 
printed. Make sure that Borderless printing and Cropping are turned off. 
(
uuAdvanced User’s Guide:  Borderless printing and Cropping )
Network Difficulties
DifficultySuggestions
Cannot  print  over  the network. Make sure that your machine is powered on and is online and in the Ready mode.  Print a Network Configuration Report ( uuAdvanced User’s Guide:  Reports) and 
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems 
uuNetwork User’s Guide:  Troubleshooting
The network scanning feature does 
not work. (Windows
® users)
It is necessary to configure the third-party Security/Firewall Software to allow 
Network scanning. To add port 54925 for Network scanning, enter the information 
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party 
Security/Firewall Software or contact the software manufacturer.
(Macintosh users)
Re-select your machine in the  Device Selector application located in 
Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector  or from the 
model list in ControlCenter2.
The Brother software cannot be 
installed. (Windows
® users)
Allow network access to the following programs if your security software displays 
an alert message during MFL-Pro Suite installation.
(Macintosh users)
If you are using a firewall function of anti-spyware or antivirus security software, 
temporarily disable it and then install the Brother software.
Cannot connect to wireless 
network. Investigate the problem using the WLAN Report
. 
Press  Menu, and then press s ort to display  Print Reports . Press 
Print Reports . Press sor t to display WLAN Report , and then press 
WLAN Report . 
( uuNetwork User’s Guide)
Reset the network settings. Press  Menu, and then press  sor t to display  Network. Press Network. Press 
s or t to display  Network Reset , and then press Network Reset . 
( uuNetwork User’s Guide)
PhotoCapture Center™ Difficulties (DCP-J725DW) (continued)
DifficultySuggestions
 
						

							60
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu.
bPress  sor t to display 
Machine Info .
cPress Machine Info .
dPress Serial No .
ePress Stop/Exit.
Reset functionsB
The following reset functions are available:
1Network
You can reset the print server back to its 
default factory settings, such as the 
password and IP address information.
2 All Settings
You can restore all settings to their factory 
defaults.
Brother strongly recommends performing 
this procedure before handing over or 
disposing of the machine.
How to reset the machineB
aPress  Menu.
bPress sor t to display 
Initial Setup .
cPress Initial Setup .
dPress s or  t to display  Reset.
ePress Reset.
fPress the Reset options  Network or 
All Settings  you want to reset.
gPress Yes to confirm.
hPress Yes for 2 seconds to reboot the 
machine.
 
						

							61
C
C
On-screen 
programming
C
Your machine is designed to be easy to 
operate with LCD on-screen programming 
using the menu buttons on the Touchscreen. 
User-friendly programming helps you take full 
advantage of all the menu selections your 
machine has to offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu and featuresC
 
						

							62
Menu tableC
The menu table will help you understand the menu selections and options that are found in the 
machines programs. The factory settings are shown in Bold with an asterisk.
MenuC
Level1Level2Level3 OptionsDescriptions Page
Favorite Settings1/2/3Copy Quality
Paper Type
Paper Size
Enlarge/Reduce
Density
Stack/Sort 
(DCP-J725DW 
only)
Page Layout
Duplex Copy  
(DCP-J725DW 
only) Lets you quickly and 
easily recall and apply 
your previously registered 
preferred settings.
8
Scan
(DCP-J725DW 
only) (
Scan to Media)
Quality
File Type
File Name
General Setup Ink Test Print Print Quality
AlignmentLets you check the print 
quality or alignment.
41
Cleaning Black
Color
AllLets you clean the print 
head.
41
Ink Volume —Lets you check the 
available ink volume. See .
Paper Type — Plain Paper*
Inkjet Paper
Brother BP71
Brother BP61
Other Glossy
Transparency Sets the type of paper in 
the paper tray.
19
 Advanced User’s Guide
The factory settings are shown in Bold with an asterisk.